Reviewer Name: NeveragainEsteeLauder
Review Submission Date: 2022-12-09
Review Title: horrible customer service
Review Description: I ordered from Estee Lauder Canada online and cancelled it with an online Chat agent. But a week later the order was shipped. I had to pay out of my own pocket to return the package. And Estee Lauder Canada refuses to reimbursement me the postage. Their agents don't really listen to what you say. They just repeat " sorry, can't help" like robots. The customer service is horrible. I will never buy their products again.
Reviewer Name: Online Shopper
Review Submission Date: 2022-11-28
Review Title: I m very disappointed in online…
Review Description: I m very disappointed in online shopping site. Today offers discounts until midnight. Online payu debits and credits my bank account. Funds available. I have been attempting check out and payment for the last hour and still unsuccessful. Waste of precious time. Over promise under deliver.
Reviewer Name: Jen C.
Review Submission Date: 2022-11-27
Review Title: DO NOT ORDER FROM ESTEELAUDER.COM
Review Description: I will NEVER order from esteelauder.com. again.While I do love their products, their customer service is HORRIBLE. THEY HAVE NO INTEGRITY and something is broken in their customer service dept. I wasted 5 hours of my time trying to resolve an issue with my order. They repeatedly keep saying they will take care of it and they don't. Stressful!!!
Reviewer Name: mrs perkins
Review Submission Date: 2022-10-12
Review Title: I visited London Conley today and in…
Review Description: I visited London Colney today and in particular the Estée Lauder counter in Boots. I met an advisor called SONA and was so impressed with her knowledge of her products. She gave me great advice and was not at all pushy like some sales assistants. I would definitely go back to see SONA for further purchases. D. Perkins Buckinghamshire
Reviewer Name: jean mayo
Review Submission Date: 2022-10-08
Review Title: Poor customer service discount not received
Review Description: Ordered foundation entered the code they sent for discount, never honoured discount even though I added it correctly, and joined there scheme, emailed and called and customer service unhelpful, said I never joined the scheme but added points and then said they would delete the account so none of that makes sense, won't use them again
Reviewer Name: Snow Snow Snow
Review Submission Date: 2022-10-06
Review Title: Denver District Attorney Beth McCann…
Review Description: Denver District Attorney Beth McCann and her staff, FDA,and FTC are devoted to policing unfair business conduct harmful to Americans. Please understand that in some instances the volume of communication we receive is such that we cannot respond individually to each message.
Reviewer Name: Snapdragon 17
Review Submission Date: 2022-08-15
Review Title: Can not recommend two incorrect online orders
Review Description: Can not recommend. Twice I’ve ordered directly from Estée Lauder when they have had deals and received neither. This last one was ordering a full size night serum and getting a second. I called them and still have received nothing. Going elsewhere.
Reviewer Name: Emma Hitchman
Review Submission Date: 2022-08-13
Review Title: They test on Animals as they sell in China
Review Description: I used Estee Lauder but since I have found out they TEST on Animals. I used to think they were "designer" they are a sham morally, and ethically. You can't continue to support companies who by law have to test on animals in CHINA, don't use make-up that is sold there :( THERE ARE OTHER OPTIONS, CHOOSE VEGAN, ETHICAL BRANDS
Reviewer Name: Ulrike Bailey
Review Submission Date: 2022-07-27
Review Title: Case Ref.06598672
Review Description: Excellent customer service by a Lady called AliceShe is a good listener, paused when I had something to say and understood meHelped me out in a very friendly, calm and clear way with my problem and resolved it in no time One in a million I am a very happy customer Thank you Alice
Reviewer Name: tmuniz
Review Submission Date: 2022-07-02
Review Title: I have a defective product and Estee…
Review Description: I have a defective product and Estee Lauder will not listen to my problem and just passed me along. i purchased a concealer and the applicator fell off. Try to let them know and get a replacement and was told they could not help - I offered to show photos. but they didn't care. SO buyer beware - they don't back up.