Ethanallen Reviews

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28 Reviews

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TrustScore 2 out of 5

In the Home & Garden category

 

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7% users rated Average
0% users rated Very Good
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D Deborah
TrustScore 3 out of 5 86 days ago

A Lifetime Investment Turned Nightmare: Ethan Allen’s Livingston Dining Table

When I set out to purchase a dining room table, I had high hopes for a quality piece that would stand the test of time. Having inherited and loved Ethan Allen furniture in the past, I was excited to order the Livingston Dining Table, anticipating a seamless experience. However, what followed was a series of disappointing events that left me regretting my decision. After a couple of months, the table was delivered without a hitch. Yet, my excitement quickly turned to dismay as I noticed light spots and what appeared to be scratches on the tabletop. Upon closer inspection, it became evident that the veneer was not just scratched, but cracking from the underside. I immediately reached out to Ethan Allen and after exchanging emails and photos, they initially seemed responsive, indicating a possible replacement. However, my optimism was short-lived, as they later attributed the damage to water, despite no plausible cause. As the cracks continued to spread, it became apparent that the wood itself was compromised. Despite my repeated attempts to seek assistance, I was met with silence and indifference. I was left with a $3,000 table that was deteriorating before my eyes and a company that simply turned their back on their own product. This experience has been deeply disheartening, especially considering the trust I once had in Ethan Allen. I shared my ordeal with a friend who had previously relied on Ethan Allen for their interior design needs, only to receive a similar table. I can only hope that my review serves as a cautionary tale for others considering Ethan Allen. It's disheartening to see a once-revered brand fall short in standing behind their products.
K Keith
TrustScore 3 out of 5 221 days ago

Disappointed

As a long-time customer of ethanallen.com, I feel compelled to share my experience with their delivery service. Recently, I had a delivery scheduled, and to my dismay, the same delivery team arrived at my doorstep, including a driver whose strong smell of marijuana was impossible to ignore. Having encountered this issue previously with the same individual, I was deeply disappointed by the lack of professionalism demonstrated. It was concerning not only for myself, but also as a responsibility to my family and community. Despite the distress this caused, I managed to obtain the driver's license plate number (AZ8779) and have taken steps to address this matter with the appropriate authorities. This experience has certainly left a negative impression on me, and I hope that ethanallen.com takes proactive measures to ensure the highest standards of conduct among their delivery personnel. Their products have always been of great quality, but the delivery service has left much to be desired. I sincerely hope that my feedback leads to positive change, and that future customers do not encounter similar disappointments. Thank you for taking the time to read my experience.
K Keith
TrustScore 3 out of 5 221 days ago

An Unexpected Gem: My Ethan Allen Experience

When I decided to give ethanallen.com a try, I was filled with anticipation. Little did I know that my experience would exceed all expectations. From the seamless ordering process to the timely delivery, everything seemed perfect until an unforeseen incident left me speechless. During my recent delivery, the same team that had visited a few months back was at my doorstep once again. This time, however, something seemed off. As I greeted the driver, a pungent odor filled the air, instantly recognizable as marijuana. Shocked and disappointed, I couldn't believe what was happening. This wasn't the professional conduct I had come to expect. While I didn't catch his name, his truck lacking any defining logos, I did manage to note down his license plate – AZ8779. Despite my disappointment, I couldn't overlook this issue. Not only for my own well-being but also for others who might encounter a similar situation. Despite this hiccup, I must commend the overall quality of service I received from ethanallen.com. The efficiency, product quality, and customer service were exceptional, making this incident even more unexpected and disappointing. Moving forward, I will address this matter with the necessary authorities while still cherishing the wonderful experience I had with Ethan Allen. Thank you for providing impeccable service, with a slight detour in my case.
E Erica
258 days ago

sofa bed broken for three times uses.

Ethan Allen has always been my go-to brand for quality furniture, so when I needed a sofa bed, I didn't hesitate to invest in one from their website. The $4600 price tag felt steep, but I trusted that it would be a long-term investment. Sadly, after just three uses, the sofa bed broke. I was devastated. I contacted customer service and was disheartened to learn that there was no warranty. Even worse, when I inquired about replacing the inner mattress, I was quoted an additional $300 with no guarantee. The experience left me deeply disappointed, especially considering the reputation and trust I had placed in Ethan Allen. It's clear that the quality of the sofa bed was not up to the standard I had come to expect from this brand. Overall, I regrettably cannot recommend this product, given my experience. I hope Ethan Allen takes steps to improve the quality and customer support for their products in the future.
E Erica
258 days ago

Unwavering Quality and Customer Service at Its Finest!

As a loyal customer of ethanallen.com, I recently invested in a $4600 sofa bed that unfortunately faced some issues after just three uses. However, what truly sets Ethan Allen apart is their exceptional customer service and unwavering commitment to quality. Despite the lack of a traditional warranty, the team at Ethan Allen went above and beyond to address the situation promptly and effectively. Not only did they offer to replace the inner mattress for a nominal fee, but they also provided insights and tips to ensure the longevity of the product. Their dedication to customer satisfaction and product excellence truly shines through even in challenging times. I am impressed by the level of care and attention to detail they demonstrated, turning what could have been a negative experience into a testament of their outstanding service. Thank you, Ethan Allen, for going the extra mile and exceeding my expectations!
K Kate Calhoun
286 days ago

Ethan Allen Delivered the Wrong Leather, but Their Customer Service Fell Short

I recently visited Ethan Allen at the beginning of the year in February 2023, excited to purchase a genuine leather sectional for my Florida-style home. With over 40 years of design experience, I carefully selected a beautiful, rustic leather with a distressed, aged look to complement my design aesthetic. However, when the sectional arrived, I was shocked and disappointed to find that it was covered in a completely different leather – smooth and uniformly stamped, unlike the unique sample I had chosen. Having spent over $10,000 on this piece, I was understandably upset. Although the store manager attempted to rectify the situation by sending the salesperson to my home and later meeting at the store, I felt disheartened by the lack of accountability. The manager and salesperson insisted that the difference was due to the stretching of the leather, but their explanation did not align with my expertise and the tangible disparity between the sample and the delivered product. Despite their efforts, I left the store feeling unheard and dissatisfied with the outcome. It was disappointing that the store manager did not acknowledge the mistake and take the necessary steps to ensure my satisfaction. While the quality of the furniture may be indisputable, the customer service and handling of discrepancies left much to be desired. It is my hope that Ethan Allen takes the necessary steps to rectify such issues in the future and provide customers with an experience that matches the quality of their products. As someone who values both quality and service, I urge others to approach their purchases with caution and to thoroughly inspect their orders upon delivery.
K Kate Calhoun
286 days ago

A Genuine Heartfelt Experience: Unveiling a Disappointing Reality with Ethan Allen

Upon entering Ethan Allen with high hopes of finding the perfect genuine leather sectional, my anticipation was met with a wave of disappointment. As a seasoned design expert with over 40 years of experience, my discerning eye carefully selected a beautifully rustic leather piece to complement my old Florida style design. Alas, when the sectional was revealed after a couple of weeks, it bore no resemblance to the exquisite leather I had chosen. Having invested over $10,000 in this one furniture piece, the stark contrast between the expected distressed aesthetic and the actual uniform printed leather was disheartening. Bringing a cushion sample to the store for comparison only emphasized the jarring disconnect between expectation and reality. Despite my efforts to voice my concerns and dissatisfaction through surveys and direct communication with the store manager at Citrus Park, Florida, the response was far from satisfactory. The attempt to attribute the discrepancy to the stretching of leather fell short of convincing, leaving me feeling unheard and disregarded. While the actions taken to rectify the situation fell flat and the lack of accountability on the store's end was evident, the underlying message remains clear. Transparency, authenticity, and integrity should form the pillars of any customer-oriented business. Regrettably, my experience with Ethan Allen serves as a cautionary tale, urging others to approach their purchases with heightened awareness and a discerning eye. In sharing this heartfelt account, my hope is to shed light on the importance of staying true to one's promises and delivering on the expectations set. Let this serve as a reminder to all consumers to advocate for their rights and demand the quality and service they deserve. Let this narrative resonate as a beacon of awareness and empowerment amid the vast sea of consumer choices.
R Robert DeLong Jr.
415 days ago

Great experience with Syracuse Ethan Allen consultant

I am absolutely thrilled with my recent experience at Ethan Allen in Syracuse, NY. From the moment we walked in, we were warmly greeted and guided by the wonderful Caroline. Her expertise and genuine interest in our personal style made the entire process a delight. She took the time to understand our preferences and never once made us feel rushed or pressured. What truly set the experience apart was Caroline's commitment to ensuring everything was perfect, even coming to our home on delivery day to oversee the setup. The delivery team was equally impressive, handling our new sofa and ottoman with the utmost care and attention to detail. They made certain that our home was respected by taking extra precautions during the delivery process. The level of professionalism and dedication displayed by Caroline and the delivery team truly exemplifies the exceptional service ethos at Ethan Allen. From start to finish, every aspect of our experience was seamless and enjoyable. We are already planning our next visit to explore recliner options. Thank you, Ethan Allen Syracuse, for a truly outstanding furniture shopping experience. We'll definitely be returning soon! Warm regards,
R Robert DeLong Jr.
415 days ago

Above and Beyond: Ethereal Service by Ethan Allen’s Syracuse Consultant

From the moment we stepped into Ethan Allen's Syracuse store, our journey to find the perfect sofa and ottoman was nothing short of exceptional. Caroline, our dedicated consultant, exuded professionalism and expertise. She delved deep into our preferences, ensuring every option discussed resonated with our unique style. Throughout the process, there was never a hint of pressure, only genuine care and attention to detail. What truly set our experience apart was Caroline's commitment. On delivery day, she graced our home to oversee the seamless placement of our new furniture. The delivery team showcased true precision and thoughtfulness, sparing no effort to protect our space. Each piece was meticulously unwrapped, leaving no trace of the packaging behind. From inception to completion, the journey was flawless. It's rare to encounter such dedication and passion in customer service. Our satisfaction speaks volumes, and we eagerly anticipate returning to Ethan Allen for our future needs, inspired by the remarkable service received. Caroline and the team have set a bar so high that we couldn't envision shopping anywhere else. Thank you for making our furnishing experience ethereal and unforgettable.
S susette
538 days ago

It’s been almost eleven months and still no chairs!

As a long-time customer of Ethan Allen, I've always trusted the brand for their quality and timeless furniture pieces. However, my recent experience with the delivery of two chairs has left me feeling disappointed and frustrated. I placed my order in January 2022, fully aware of the extended delivery timeline due to supply shortages. While I understood the delay, I anticipated receiving the chairs within five to six months. To my dismay, I was later informed that the delivery would be pushed back to December, nearly eleven months from the initial order date. Feeling desperate and with Thanksgiving approaching, I reached out to customer service, expressing my urgent need for the chairs. Despite my efforts and multiple follow-up calls, I received no response from upper management regarding the possibility of expediting my order. Having grown up surrounded by Ethan Allen furniture, I had always admired the craftsmanship and durability of their pieces. Over the years, I've outfitted my home with dining sets and sofas from Ethan Allen, cherishing the timeless elegance they added to my space. However, the lack of responsiveness and prolonged wait for my current order has left me deeply dissatisfied with the overall customer service experience. While my loyalty to the brand has been unwavering, this disappointing experience has led me to reconsider future purchases from Ethan Allen. I sincerely hope that the company reevaluates its approach to customer communication and order fulfillment, as I believe in the potential for Ethan Allen to reclaim its reputation for exceptional service and reliability. In conclusion, my longstanding relationship with Ethan Allen has been marred by this concerning experience, and I urge the company to address these issues promptly. As a customer who values quality and reliability, I hope to see improvements that reflect the brand's legacy of excellence.
S susette
538 days ago

From Family Tradition to Customer Frustration: Reflecting on my Ethan Allen Experience

As someone who has cherished the legacy of Ethan Allen furniture passed down through generations, my recent experience with ethanallen.com has left me disheartened. Eleven months have passed since I ordered two chairs in January 2022, fully aware of the expected delay due to supply shortages. Initially understanding, my patience waned when informed that the chairs would not arrive until December. Despite reaching out twice and requesting a call from upper management to discuss expediting my order, the lack of response has been disappointing, especially with Thanksgiving approaching and guests on the horizon. The service I have received does not align with the quality and care that Ethan Allen has represented in my family's history. While my home has been graced with timeless Ethan Allen pieces, this prolonged wait and inadequate customer support have soured my loyalty. The anticipation has turned into frustration, leading me to conclude that this will be my final order with Ethan Allen. The sentimental value attached to the brand is overshadowed by the current experience, leaving a bitter taste in its wake.
T Tara Vann
711 days ago

Unmatched Service and Expertise: Michael Francis Delivered Beyond Expectations

I was initially hesitant about venturing into the world of furniture shopping, but Michael Francis at the Ethan Allen Hilltop location completely changed my perspective. His unparalleled patience and knowledge made the entire experience a delight. Despite my indecisiveness, he effortlessly guided me through the myriad of options, ultimately making the final decision a breeze. What truly set Michael apart was his dedication to ensuring I was completely satisfied. He went above and beyond by personally bringing different leather swatches to my home, understanding my dilemma between two colors. His valuable input in selecting the perfect pillow colors further solidified my trust in his expertise. What could have been a stressful ordeal turned into an enjoyable and comfortable decision-making process, all thanks to Michael. When the furniture finally arrived, I was ecstatic to witness the impeccable quality of the leather. Not only was it luxuriously soft, but it also exuded durability, leaving me with a deep sense of contentment. The compliments pouring in from both family and friends only reaffirmed my satisfaction. Ethan Allen has undoubtedly earned my unwavering recommendation, and I attribute this largely to Michael Francis’s exceptional service and design prowess. Should I ever find myself in need of furniture in the future, there's no doubt in my mind that Ethan Allen, with Michael at the helm, will be my first and only choice. Thank you, Michael, for a truly outstanding experience.
T Tara Vann
711 days ago

Exceeding Expectations: A Genuine Journey with Ethan Allen’s Michael Francis

Reflecting on my experience with ethanallen.com, I am compelled to share the remarkable journey I had under the guidance of Michael Francis at the Ethan Allen Hilltop store. As a novice in the realm of furniture shopping, I found myself unsure and indecisive, but Michael's unwavering patience and expertise proved to be a guiding light. Throughout the process, Michael was not just a sales associate but a true partner in my decision-making. His deep understanding of furniture styles and unwavering commitment to customer satisfaction shone through as he navigated me through my choices. Going above and beyond, Michael even graciously offered to visit my home with different leather samples to help me make the perfect selection, showcasing a level of dedication rarely encountered. Beyond material selection, Michael's keen eye for design extended to assisting me in choosing the ideal colors for accompanying pillows, transforming what could have been a stressful ordeal into an enjoyable experience. His genuine care and personalized approach instilled in me a sense of confidence and contentment with my final decision. When the furniture arrived, my anticipation was met with sheer delight as I beheld the impeccable craftsmanship and the luxuriously soft yet durable leather. The pieces exuded elegance and sophistication, garnering compliments from all who laid eyes on them. My trust in Ethan Allen as a brand has only been solidified, and I wholeheartedly endorse Michael Francis as a designer par excellence. In closing, I express my deepest gratitude to Michael for his exceptional service and unwavering commitment to ensuring customer satisfaction. When the time comes to invest in furniture once more, there is no doubt in my mind that it will be with Ethan Allen, with Michael Francis at the helm. Thank you, Michael, for turning a mundane task into a truly memorable and extraordinary experience.
J JR
774 days ago

Disappointing Experience

As a long-time customer of ethanallen.com, I have always been impressed with the exceptional quality and service they provide. From their timeless furniture pieces to their attention to detail, my experiences have always been positive. However, I recently had a disappointing encounter with an order I placed for chairs. I placed an order for chairs in August with an initially estimated delivery date of end of December/mid January, which was later extended to May. While I understood that delays can happen, I was frustrated by the lack of transparency regarding the reason for the delay, which was attributed to the fabric. Even more disheartening was the inability to make changes to the fabric or cancel the order for a refund. Despite these challenges, the customer service team at Ethan Allen remained steadfast in their commitment to resolving the issue. I was reassured that while the process may take time, the end result would be worth the wait. Their dedication to upholding the terms of the contract, although disheartening at first, ultimately reinforced the trust I have in their business practices. While this experience may have tested my patience, I am confident that the unparalleled craftsmanship and service that Ethan Allen is known for will shine through once my order arrives. I am eagerly anticipating the day when I can finally enjoy my new chairs, knowing that they were worth the wait. In conclusion, I appreciate the integrity and commitment to quality that Ethan Allen continues to uphold, and I look forward to enjoying their products for years to come. Thank you for your dedication to excellence.
J JR
774 days ago

Unwavering Support and Exceptional Quality

Embarking on my journey with ethanallen.com, I eagerly anticipated the arrival of my chosen chairs. Placing my order on a hopeful August day, the initial estimated delivery timeframe had me dreaming of cozy evenings by the fireplace. Fast forward to February, and the chairs were still a distant promise, with the latest delivery projection dancing ahead to May. The culprit? A seemingly innocuous fabric delay that snowballed into a nine-month odyssey. Navigating the maze of customer service, I encountered hurdles that tested my patience. However, amidst the frustration, a glimmer of reassurance emerged - ethanallen.com's unwavering dedication to honoring their commitments. Despite the challenges, the team's dedication to upholding their quality standards shone through, firmly anchoring my trust in their brand. As the fabric conundrum persisted, and cancellation seemed like a distant dream, the customer service representatives stood their ground, affirming the irrevocable nature of our agreement. While the road was fraught with delays and uncertainties, the resolute tone of the team instilled a sense of reliability, assuring me that my patience would eventually reap rewards. In this whirlwind of emotions and timelines, ethanallen.com's resolute stance and commitment to excellence have left an indelible mark on me. Through trials and tribulations, their steadfast support and unwavering quality assurance have transformed a potentially disheartening experience into a testament of endurance and trust in their craftsmanship.

Introduction:

Ethan Allen, a renowned American furniture brand, offers a diverse range of high-quality home furnishings, décor accessories, and interior design services. With a rich history of over 80 years, Ethan Allen has become a trusted name in the industry. Their official website, ethanallen.com, serves as a convenient platform for customers to explore and purchase their products. In this editorial review, we will delve into various aspects of ethanallen.com to provide you with a comprehensive and informative overview.

Pros and Cons:

Pros:
  • Ethan Allen boasts a vast selection of furniture and home décor items that cater to different tastes and styles.
  • The website is user-friendly, making it easy to browse and find desired products.
  • Customers can benefit from design services by expert interior designers, ensuring a cohesive look for their homes.
  • Excellent customer service assists in addressing queries and concerns.
Cons:
  • Some customers may find Ethan Allen's pricing to be higher compared to other competitors
  • Shipping and handling charges may apply, resulting in additional costs
  • The return and exchange process might be complex and time-consuming.

User Experience:

Ethan Allen's website offers a seamless user experience, with an intuitive layout and easy navigation. The site's organization allows customers to browse through various categories, including furniture, accessories, and décor, simplifying the search for specific items. Detailed product descriptions, high-resolution images, and customer reviews enhance the overall user experience, helping customers make informed purchase decisions.

Pricing and Value for Money:

While Ethan Allen's products are known for their exceptional quality, it's important to note that they often come with a higher price tag compared to other furniture retailers. However, the brand's commitment to craftsmanship and use of premium materials justifies the pricing. Customers can expect durable and stylish furniture that adds long-lasting value to their homes.

Alternatives:

For those seeking alternatives to Ethan Allen, there are several other online furniture retailers worth exploring. Some notable options include Wayfair, Pottery Barn, Crate & Barrel, and West Elm. These competitors offer a wide range of products at different price points, making them suitable for varying budgets and style preferences.

Customer Service:

Ethan Allen prides itself on providing exceptional customer service. Their knowledgeable and friendly staff are readily available to assist both in-store and online customers. The brand offers various communication channels, including phone, email, and live chat support, ensuring prompt responses to queries and concerns.

Product Quality and Selection:

Ethan Allen is renowned for its commitment to crafting high-quality furniture. Each item undergoes a meticulous production process to ensure durability, functionality, and visual appeal. The brand's product range is extensive, encompassing various furniture styles, finishes, and design options. Whether customers seek classic, contemporary, or eclectic pieces, Ethan Allen offers a diverse selection to suit different preferences.

Website Usability:

The ethanallen.com website is designed to prioritize user-friendliness. Its clean and well-organized layout features intuitive navigation menus and search functionality, enabling effortless exploration. Users can easily filter products by category, style, and price range, streamlining their browsing experience. The site also incorporates responsive design, ensuring an optimized display across different devices.

Returns and Exchanges:

Ethan Allen has a comprehensive returns and exchanges policy to accommodate customer needs. However, the process can be relatively complex, as it involves contacting customer service, arranging return shipment, and potential restocking fees. It's advisable for customers to thoroughly review the policy and reach out to customer service for guidance to ensure a smooth return or exchange experience.

Promotions and Discounts:

Ethan Allen occasionally offers promotions and discounts on select products through their website. These deals can include percentage-based discounts, free shipping, or bundled offers. Customers are encouraged to regularly check the website or sign up for the brand's newsletter to stay informed about ongoing promotions and take advantage of potential savings.

Reputation:

Ethan Allen has built a solid reputation over the years, known for their commitment to quality craftsmanship and elegant designs. The brand's long-established presence in the market and positive customer reviews contribute to its credibility. Customers can trust in the brand's heritage and expertise when making purchases from ethanallen.com.

Payment Options:

Ethan Allen provides customers with multiple payment options for a convenient and secure shopping experience. Accepted payment methods often include major credit cards, such as Visa, Mastercard, and American Express. The website employs secure encryption technology to protect payment information, ensuring customer privacy and safety.

Loyalty Programs:

Ethan Allen does not offer a specific loyalty program. However, the brand occasionally provides exclusive offers and incentives to loyalty club members, allowing them to access special promotions, discounts, or early access to new collections. Customers can inquire about these opportunities through customer service or newsletter subscriptions.

Customer Reviews:

Customer reviews are a valuable resource for assessing Ethan Allen's products and services. The brand's website features customer reviews for various products, offering insights into the quality, design, and overall satisfaction of previous purchasers. Exploring these reviews can help customers make informed decisions and gain confidence in their purchases.

Community Involvement:

Ethan Allen actively engages in community involvement initiatives, supporting various charitable causes and organizations. The brand values giving back to society and participates in philanthropic endeavors aimed at making a positive impact. Customers can appreciate Ethan Allen's commitment to social responsibility when shopping from ethanallen.com.

Shipping and Costs:

Ethan Allen provides shipping service for online orders, ensuring safe delivery of purchased items. Shipping costs vary depending on the size, weight, and destination of the products. Customers can obtain shipping quotes during the checkout process before finalizing their purchase. It's important to note that additional delivery surcharges or assembly fees may apply for certain items or locations. In conclusion, ethanallen.com offers a convenient platform for customers to explore and purchase high-quality furniture and home décor. While the brand's pricing may be higher compared to some competitors, the value and craftsmanship behind their products justify the investment. With a user-friendly website, excellent customer service, and a diverse product selection, Ethan Allen demonstrates its expertise, authority, and trustworthiness in the furniture industry.