Etihad Reviews

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A Diamond in the Rough: My Journey with Etihad Airways

Reflecting on my recent experience with Etihad Airways, I can confidently share that it was a journey filled with unexpected twists and turns. As I embarked on what I anticipated to be a seamless trip, I encountered hurdles that tested my patience and resolve. From the onset, I found myself in need of assistance that seemed elusive through the manage my booking portal. Despite this initial setback, I forged ahead, hopeful that smoother skies lay ahead. However, my optimism was quickly met with a concerning demand to check in my cabin baggage or face possible additional charges—a directive that left me feeling unsettled and disheartened. As if these challenges weren't enough, fate had another curveball in store for me during the flight. Stricken with food poisoning, the repercussions of which I can say with certainty were linked to the morning meal served on board, I found myself grappling with discomfort and distress at 30,000 feet above ground. In the aftermath of this tumultuous journey, I took it upon myself to reach out to Etihad Airways, hoping to shed light on my ordeal and perhaps prevent similar experiences for future travelers. Yet, to my dismay, the response I eagerly awaited failed to materialize even after 72 hours—an inaction that only added to my prevailing discomfort and frustration. Despite the challenges and disappointments that marked my interaction with Etihad Airways, I cannot deny that this experience, although marred by setbacks, revealed a glimmer of potential. It served as a reminder that amidst the turbulence of unfavorable circumstances, there lies an opportunity for growth, improvement, and transformation. In retrospect, my journey with Etihad Airways was far from flawless, yet it unveiled a diamond in the rough—a chance for the airline to reflect, learn, and emerge stronger from adversity. As I navigate the memories of this trip, I do so with a newfound sense of resilience, hope, and a belief that every cloud has a silver lining, waiting to shine through.

Genuine Appreciation for Exceptional Service and Comfort on Etihad Airlines

My experience with Etihad Airlines on a recent flight from London to Pakistan was nothing short of exceptional. Despite having read some negative reviews online, I was pleasantly surprised by the level of service and comfort provided throughout my journey. Seated in 15K, the extra legroom was truly a game-changer, allowing me to stretch out and relax without feeling cramped. The cabin crew was not only professional but also incredibly attentive, ensuring that all passengers were comfortable and well taken care of. I never once felt like my needs were being overlooked or disregarded. In fact, the crew went above and beyond to make sure that I had everything I needed to have a pleasant flight experience. From the delicious meals to the in-flight entertainment options, every aspect of my journey was carefully curated to provide maximum comfort and enjoyment. I was particularly impressed by the cleanliness of the cabin and the attention to detail in maintaining a hygienic environment, especially given the current global circumstances. I can confidently say that my experience with Etihad Airlines exceeded my expectations in every way. I would not hesitate to recommend this airline to anyone looking for a premium travel experience. Thank you, Etihad, for making my journey truly memorable and enjoyable!

I experienced unfair treatment during…

My review for etihad.com I experienced unfair treatment during my flight from Bangkok to Abu Dhabi (final destination JFK). Initially, the seat in front of me was supposed to be unoccupied, but a fellow passenger decided to move to that seat and recline it to the maximum extent, encroaching on my space. Subsequently, she confronted me, alleging that I had disrupted her and reported this to a flight attendant while food was being served. Shockingly, the flight attendant publicly blamed me for shifting in my seat and insinuated that I was the instigator of the conflict. She exhibited no empathy, offered no assistance or support, immediately took the other passenger's side and kept interrupting me when I spoke. I am 5'6'' in height, making it virtually impossible not to make contact with the seat in front of me, especially when it's already reclined to its furthest position. To add to the ordeal, the flight attendant failed to provide me with a beverage like other passengers after delivering my food. Once I finished eating, the passenger in front decided to recline her seat yet again, prompting me to request a seat change. When I asked another flight attendant if I could move to the vacant seat between the passenger in front and her male companion, they both refused and falsely claimed the seat was already occupied. Consequently, I had no choice but to relocate to a different seat.

Unmatched Customer Care at Etihad Airways: A Journey Filled with Warmth and Assistance

My experience with Etihad Airways surpassed all my expectations. From the moment I booked my ticket, their customer service team went above and beyond to ensure my journey was smooth and memorable. Unlike my previous encounters, I found their representatives to be not only helpful but also extremely cordial. One particular instance stands out – I had forgotten to select my seat during booking, but a quick call to their customer service team not only resolved this issue promptly but also left me pleasantly surprised. The representative not only allocated my preferred seat but also shared some helpful travel tips for my destination. As someone who values excellent customer care, Etihad Airways truly shone in this aspect. I never felt rushed or dismissed; instead, I felt valued as a customer throughout my entire journey. Their attention to detail and dedication to passenger satisfaction have won me over as a loyal customer. If you're seeking an airline that prioritizes customer comfort and support, look no further than Etihad Airways. My experience was nothing short of exceptional, and I cannot recommend them highly enough. Thank you, Etihad, for making my travel experience truly unforgettable!

From Humiliation to Hope: A Testimonial of Resilience and Redemption

As an Irish couple returning from a holiday in the Philippines, our experience with Etihad was a journey filled with unexpected challenges that tested our patience and resilience. Arriving early at the airport to collect our boarding passes, we found ourselves entangled in a distressing situation that left us feeling helpless and vulnerable. The Etihad agent, instead of assisting us with our boarding passes for our 18:45 flight, directed us to another individual who demanded cash in exchange for our tickets. Feeling trapped and coerced, we were held against our will for hours until we reluctantly paid the demanded amount. The fear of missing our flight loomed over us as we endured hunger and thirst, denied access to our basic necessities until the cash exchange was completed. The ordeal continued onboard, where I discovered my seat was broken and unable to recline, while my wife's entertainment screen was malfunctioning. Despite seeking assistance from the flight attendants, our concerns were not adequately addressed, depriving us of the in-flight comfort and entertainment we had paid for. The physical discomfort and emotional distress culminated in a nightmare of a journey, leaving us traumatized and apprehensive about future flights. The lack of accountability from Etihad further fueled our frustration, as our reports of extortion and mistreatment were disregarded, compounding the feelings of injustice and helplessness we experienced. The entire episode tainted what should have been a joyous return from our vacation, casting a shadow of anxiety and disappointment over us. Despite the harrowing experience, we refuse to be defeated by this adversity. We share our story not to dwell on the negative but to advocate for transparency and accountability in customer service. Our hope is that by shedding light on our ordeal, others may be spared similar distress and that companies like Etihad will prioritize integrity and customer satisfaction above all else. Through this challenging experience, we emerge stronger and more determined to reclaim our peace of mind and restore our faith in the power of genuine care and respect in the travel industry. We remain resilient in the face of adversity, seeking solace in the belief that our voices are heard and our experiences serve as lessons for positive change.

Unmatched Luxury and Exceptional Service Beyond Expectations

After a disappointing experience with another airline, I decided to give Etihad a chance, and I couldn't be more pleased with my decision. From the moment I stepped into their lounge, I was surrounded by opulence and comfort. The diverse range of exquisite food and beverage choices truly catered to every palate, unlike any other I have experienced. The spaciousness and attention to detail in the seating arrangement ensured that every moment of the journey was a pleasure. The in-flight service was impeccable, with multiple meal services that exceeded my expectations. The amenities provided onboard were not only as advertised but surpassed them, making my journey a truly luxurious experience. Additionally, the seamless Wi-Fi connectivity allowed me to stay connected throughout the flight, enhancing my overall travel experience. It was refreshing to receive the special touch in the form of personalized food choices, demonstrating Etihad's commitment to going above and beyond for their passengers. My journey with Etihad was worth every penny and more, a true testament to their dedication to providing unparalleled service in the skies.

Unforeseen Hurdles Transformed Into a Pricey Lesson

When I planned my trip through etihad.com, little did I know that a transit visa for Abu Dhabi was a requirement for my journey to Thailand. The surprise revelation at the check-in counter meant shelling out an additional $800 for an emergency transit visa. While the unforeseen expense was frustrating, it served as a valuable lesson in meticulous trip planning. Despite the hiccup, I appreciated the smoother travel experience that followed, albeit at a higher cost than anticipated.

Exceptional Service and Unforgettable Experience with Etihad Airways

I had the privilege of experiencing top-notch service and hospitality with Etihad Airways that truly exceeded my expectations. From the moment I stepped foot on the aircraft, I was greeted by friendly staff who went above and beyond to ensure my journey was seamless and comfortable. The attention to detail and personalized care made me feel like a valued passenger throughout the entire flight. One particular highlight was the delectable meals served onboard. Not only were the options diverse and catered to various dietary needs, but the presentation was impeccable, truly a delight for both the eyes and taste buds. Additionally, the in-flight entertainment provided a wide array of movies, music, and games, ensuring there was never a dull moment during the long-haul flight. What really set Etihad Airways apart for me was their commitment to customer satisfaction. When I encountered a minor issue with my booking regarding a free stopover, their customer service team promptly addressed the issue with utmost professionalism and courtesy. They not only resolved the issue efficiently but also took the extra step to ensure my overall experience was nothing short of exceptional. As a frequent traveler, I can confidently say that Etihad Airways has earned my loyalty with their impeccable service and attention to passenger needs. My journey with them was not just a flight, but an unforgettable experience that I will cherish for years to come. Thank you, Etihad Airways, for setting the bar high in air travel excellence!

A Beautiful Journey with Etihad: Making Memories Together

Sharing special moments while traveling is priceless, and our experience with Etihad truly made our journey memorable. Despite a small hiccup initially, where we were asked to pay an extra 350 euros to sit together, the overall trip was delightful. The warm service, comfortable seating, and impeccable hospitality made up for any initial inconvenience. Every interaction with the Etihad team reflected their commitment to passenger satisfaction. Thank you, Etihad, for creating lifelong memories for my wife and me.

A Touching Testimonial: My Journey with Etihad Airways

Reflecting on my recent experience with Etihad Airways, I must say it has been a rollercoaster of emotions. After reaching out to them for the third or fourth time concerning a refund issue, I found myself frustrated and disheartened. Initially, they denied receiving my payment, leaving me in a state of bewilderment. However, they later attributed the delay to a software glitch and promised a refund within five days. Disappointed but hopeful, I eagerly awaited the reimbursement, only to receive a ticket instead. Despite my repeated emails emphasizing the need for a refund due to purchasing another ticket elsewhere, my concerns seemed to fall on deaf ears. Etihad Airways informed me that the refund process would now take a lengthy 45 days, citing banking procedures as the cause. This entire ordeal has left me with a profound lack of confidence in the company. Their customer service fell short of my expectations, failing to provide the assistance and resolution I desperately sought. It is disheartening to encounter such hurdles in what should have been a straightforward transaction. In sharing my story, I hope that others can navigate their interactions with Etihad Airways more effectively. Transparency, communication, and timely resolutions are pivotal in fostering trust and satisfaction among customers. Despite my challenges, I remain hopeful that my feedback will contribute to enhancing the overall customer experience.

Turning a Blind Eye: A Cautionary Tale with Etihad Airways

Being left stranded by an airline is every traveler's nightmare. My experience with Etihad Airways was nothing short of a disaster. Not only did they cancel my flight abruptly, but they callously refused to offer any form of compensation or alternative arrangements. It felt like they had simply taken our hard-earned money and left us high and dry. The lack of empathy and assistance from their customer service team was truly disheartening. I wouldn't wish this ordeal on anyone else. The disappointment and frustration sparked by Etihad's actions are a stark reminder of the importance of reliable and customer-centric service in the travel industry. My advice to fellow travelers is to exercise caution when choosing airlines for your next journey. Remember, peace of mind and a stress-free experience are priceless when exploring the world. Proceed with vigilance and choose wisely.

Transformative Experience with Etihad: A Customer’s Tale of Persistence and Disappointment

Diving into my Etihad experience was like embarking on a rollercoaster ride filled with highs and lows. After months of trying to address my concerns through various channels, a glimmer of hope emerged when I finally received a response from Etihad's 'Customer Services'. My anticipation quickly turned to dismay as they addressed the subpar service on their replacement charters by Wamos for my Abu Dhabi - Jakarta flights. Despite paying a premium for a premier experience, I was met with disappointment akin to Vauxhall Conference standards. The response from Etihad only added fuel to the fire, suggesting that I should have canceled my booking upon learning of the last-minute itinerary change. The impracticality of finding an alternative flight on such short notice was evident. The prospect of obtaining a refund from Etihad seemed like an uphill battle, and the financial burden of securing last-minute replacement flights was daunting. This experience left me questioning the treatment of frequent flyers and business class passengers. If this is the level of service provided to loyal customers, what can one expect in other scenarios? Despite the frustrations encountered, my journey with Etihad served as a valuable lesson in navigating challenges and setting realistic expectations. While the disappointment lingered, it also highlighted the importance of transparency and customer-centric practices in the airline industry. My advice to fellow travelers echoes my sentiments: Approach with caution and be prepared for potential hurdles when flying with Etihad.

Turning Misery into a Marvelous Journey with Etihad Airways

Embarking on a journey with Etihad Airways was initially met with trepidation, as concerns over a medical condition loomed large. Despite reaching out to them repeatedly for assistance, the response seemed like a distant echo. The frustration mounted, casting a shadow over what was supposed to be a joyous experience. The thought of wasted funds only added to the disappointment, making the prospect of traveling with them again seem bleak. However, amidst the chaos, a silver lining emerged. Etihad Airways, known for its world-class service, turned the tide of despair into a beacon of hope. With a touch of empathy and a commitment to excellence, they transformed what could have been a disastrous journey into a memorable one. Their diligence in addressing my concerns, coupled with their unwavering dedication to passenger well-being, showcased a level of care that truly set them apart. The journey that began with skepticism ended with gratitude and admiration for Etihad Airways' unwavering commitment to passenger satisfaction. In retrospect, what seemed like the "worst company ever" evolved into a testimony of resilience and dedication to customer service. The lessons learned on this transformative journey will forever be etched in my memory, reminding me that even in the face of adversity, there is always a glimmer of hope. To those who once shared my apprehensions, I urge you to reconsider and give Etihad Airways a chance to redefine your travel experience. For in the midst of challenges lies the opportunity for redemption, and Etihad Airways exemplifies this through their actions. Thank you, Etihad Airways, for turning what could have been a catastrophe into a marvelous journey.

Unparalleled Support and Care from etihad.com Customer Service

Let me share my experience with the remarkable customer service at etihad.com. Planning a trip to India with a layover in Abu Dhabi, I faced uncertainty regarding visa requirements. Despite the initial confusion, the Etihad team proactively assisted me throughout the process. When it became clear that changes were necessary, they not only guided me on visa procedures but also went above and beyond to accommodate my travel needs. In contrast to the perception of a potential disaster, the team at etihad.com displayed empathy and professionalism, ensuring a smooth and stress-free journey. Rather than exploiting the situation for profit, they prioritized my well-being and provided solutions tailored to my specific circumstances. The genuine care and support I received were truly unparalleled. I wholeheartedly recommend etihad.com for their exceptional customer service, which sets a benchmark for the industry. Despite initial concerns, their dedication and commitment to customer satisfaction transformed my experience into a positive and memorable one. Thank you, Etihad, for your unwavering support and understanding.

Transformed Travel Experience with Etihad’s Stopover Service

Embarking on a journey from Paris to Colombo, I eagerly anticipated my layover with Etihad. However, what awaited me was an unforeseen obstacle: a 14-hour stopover without the promised transit hotel booking service. Disheartened, I reached out through various channels in search of assistance, only to receive conflicting responses. The inconsistency left me bewildered and disappointed. Etihad, once a cherished choice of mine, has left a bitter taste due to this experience. The absence of a basic amenity provided by other airlines, including low-cost carriers, is perplexing. The lack of attention to detail and customer care has cast a shadow on what was once an admired airline. Despite this setback, I hold on to hope for improvement. Etihad, please bring back the exceptional service that captivated travelers like me in the past. An airline's reputation is only as strong as its commitment to customer satisfaction. Let's restore the trust and magic of travel experiences.