Users Voice for Etihad

91% users rated Terrible
2% users rated Poor
0% users rated Average
0% users rated Very Good
7% users rated Excellent
Pie Chart Review Representation for Etihad
Etihad Overall rating
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Pricing
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User Interface
Quality

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Review article published on: 15 Jan 2019

Last updated by on 08 Mar 2023

"I am Vrushali Rakhunde and when you ask me about a film's story be ready for spoilers and an interesting experience."
Sep 2022 1.8 4.5 3.7 2.7 1.8 4
Oct 2022 1 4 2.5 5 2.8 5
Nov 2022 1.7 4.2 3 1 2 5
Dec 2022 5 5 5 5 5 2.2
Mar 2023 1.2 4.1 5 4.9 5 5
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Detailed Etihad Review by

Introduction

Etihad Airways is the second largest airline in the United Arab Emirates, providing excellent air travel services to customers worldwide. etihad.com is the airline's official website, which allows customers to access all of the airline's offerings in one place.

Pros and Cons

Pros: -Excellent customer service -User-friendly website -Great value for money -Quality products and services -Several payment options Cons: -Expensive flights compared to some competitors -Limited options on some routes

User Experience

The user experience on etihad.com is very easy to manage. The website is user-friendly, and it offers a straightforward process for booking flights, managing reservations, adding travel extras, checking flight status, and other activities.

Pricing and Value for Money

Etihad Airways is known for providing great value for money. Due to its exceptional customer service, quality products and services, and excellent travel experience, the airline's prices are known to be slightly higher than some competitors. However, its rates are still competitive and reasonable for its offerings.

Alternatives

Some alternatives to Etihad Airways include Emirates, Qatar Airways, and Turkish Airlines. All of these airlines provide high-quality services and value for money.

Customer Service

Etihad Airways is known for its excellent customer service. Customers can reach out to the airline through various channels, including email, social media, phone, or live chat. The airline also has a 24/7 customer service support team that is always available to assist customers.

Product Quality and Selection

Etihad Airways provides top-quality products and services, such as comfortable seats, in-flight entertainment, meals, Wi-Fi, and other travel essentials. The airline also offers various travel extras such as airport transfers, excess baggage, travel insurance, and other add-ons.

Website Usability

The website is user-friendly and easy to navigate. Customers can quickly access various travel services such as booking flights, checking flight schedules, managing reservations, and adding travel extras.

Returns and Exchanges

Etihad Airways' return and exchange policy varies, depending on the booking class, route, and other factors. Customers can review the airline's conditions before booking their flights or contact the customer service team for more information.

Promotions and Discounts

Etihad Airways offers several promotions and discounts to customers, such as student discounts, senior citizen discounts, and holiday packages. Customers can check the airline's website, social media pages, or sign up for the newsletter to be informed about the latest deals and offers.

Reputation

Etihad Airways has a great reputation for providing exceptional travel services to customers worldwide. The airline has received numerous awards and recognitions, such as the World Travel Awards' "Middle East's Leading Airline" and "World's Leading Airline Residences."

Payment Options

Etihad Airways accepts various payment options, such as credit cards, debit cards, PayPal, bank transfers, and other payment methods.

Loyalty Programs

Etihad Airways also has a loyalty program known as Etihad Guest. Members of the program can earn and redeem miles, access exclusive travel services and discounts, and enjoy other benefits.

Customer Reviews

Etihad Airways has great customer reviews, with customers praising the airline's exceptional services, comfortable travel experience, and value for money.

Community Involvement

Etihad Airways is also involved in various community activities, including charity events, environmental conservation, and other social initiatives.

Shipping and Costs

Shipping is not applicable to Etihad Airways, as the airline provides air travel services. However, customers may incur additional costs for travel extras such as excess baggage, travel insurance, and other add-ons. In conclusion, etihad.com provides excellent air travel services to customers worldwide, with a user-friendly website, exceptional customer service, quality products and services, and great value for money. Although its prices are slightly higher than some competitors, the airline's offerings and travel experience are worth the extra money. Etihad Airways has a great reputation and positive customer reviews, making it a top choice for air travel.

Etihad Recent User Reviews

User Rating

1 stars

101

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Reviewer Name: Inge Michiels

Review Submission Date: 2022-11-30

Review Title: 800 euro for 25 kg overweight
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Review Description: Could not check in online, could not add a bag,Was informed it would be about 40 BD to check in another bag when I asked while preparing my trip as I knew I'd come back heavy. Came to counter in Amsterdam to check in for my return flight and was going to be charged 800 euros for 25 kg extra.Criminal, nothing more than criminal.

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Reviewer Name: david

Review Submission Date: 2022-11-29

Review Title: Be very careful when booking with this…
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Review Description: Be very careful when booking with this airline if you have transfers involved. I booked flights with them that included a transfer. The booking process is dreadful and you may as well book direct with the transfer airline - you cannot select seats/ check-in etc. It is a very painful process.

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Reviewer Name: WS

Review Submission Date: 2022-11-28

Review Title: They are the worst - avoid Middle East airline
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Review Description: They are the worst. I got a voucher because they cancel my flight. Then when I try to use the voucher, they only give me the most expensive airline ticket available.whereas their website has cheaper choice and their customer service does not provide. There is also no option to use voucher directly on their website.

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Reviewer Name: Stephen Byrne

Review Submission Date: 2022-11-18

Review Title: Booked flights to Thailand from Dublin…
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Review Description: Booked flights to Thailand from Dublin ireland paid xtra for change of flights when booking flights on the phone the last hour to what is supposed to be Etihad I think was a call centre in India or Pakistan looking for administrative fees and money to change the flight absolutely shocking, I’ve been flying with Etihad since they started this will be my last flight with them, the original cost of flight was €1475 economy class and I paid an extra €100 if I needed to change the flight never again Bye Bye Etihad

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Reviewer Name: Peter Green

Review Submission Date: 2022-11-12

Review Title: Non existent customer service - beware
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Review Description: I have not come across such bad customer service with any major airline. When I tried to sort out an issue on the chat, they asked for my phone number but never called. They also do not respond to emails. I travelled only once, by business class from the UK to Australia, with Etihad. But I will never do so again. I wish I had checked the reviews here before flying with them.

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Reviewer Name: Mrs Louise Jane Patel

Review Submission Date: 2022-10-21

Review Title: Sub standard airline
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Review Description: Sub standard airline. awful food. Choice of chicken, lamb and vegetarian but all curries! Cleanliness of airline very poor so in times of Covid, it’s something they need to work on. Emirates a far superior airline. Dreamliner but very hot in the cabin, felt squashed in. Only flew etihad as we had a voucher. Will go to Dubai with Emirates as we normally do in future. Did not collect blankets or headphones which I’m sure if there had been an emergency upon landing, passengers could be tangled in these items.

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Reviewer Name: amr nassef

Review Submission Date: 2022-10-14

Review Title: They are simply unreliable
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Review Description: They are simply unreliable, please avoid using Etihad and takes a taxi to Dubai and use emirates.They scheduled the flight more than 6 hours and they announce it as delay not cancellation.People had life cases like mine and they couldn’t do anything.

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Reviewer Name: Usman mahmood

Review Submission Date: 2022-10-05

Review Title: Eithad airline very very good all staff…
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Review Description: Eithad airline very very good all staff very friendly I thnks to abbera

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Reviewer Name: tai day

Review Submission Date: 2022-09-30

Review Title: this etihad travel guest voucher scheme is a scam
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Review Description: this etihad travel guest voucher is a scam. i wouldn't recommend their vouchers scheme to anyone

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Reviewer Name: Bharat Suvarna

Review Submission Date: 2022-09-27

Review Title: Terrible airlines Stay away
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Review Description: Terrible airlines. I needed to modify daughters surname and they didn't even give an option instead I had to cancel the whole booking including as a minor cannot travel alone. Very disgraceful service. And also lost almost 1886 GBP. Booking reference ANPWPD. STAY AWAY