Users Voice for Etravelsmart

15% users rated Terrible
5% users rated Poor
20% users rated Average
10% users rated Very Good
50% users rated Excellent
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Etravelsmart Overall rating
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Review article published on: 29 Mar 2019

Last updated by on 08 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Dec 2022 5 5 5 5 5 5
Jan 2023 5 4.8 1.3 5 1 1.5
Feb 2023 5 5 5 5 5 5
Mar 2023 5 5 5 5 5 5
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Detailed Etravelsmart Review by

Introduction is an online bus ticket booking platform that connects travelers with various bus operators across India. It was founded in 2011 and has since then grown to become one of the most popular and reliable bus ticket booking platforms in the country. The website offers a wide range of bus options for travelers, including luxury buses, AC buses, sleeper buses, and more. In this review, we will dive deep into the various aspects of and provide an overall assessment of its services.

Pros and Cons

  • Easy and convenient booking process
  • Wide range of bus options
  • Secure payment options
  • 24/7 customer support
  • Instant ticket confirmation
  • Not available in all cities across India
  • No loyalty program for frequent travelers

User Experience

The website is well-designed and easy to navigate, with a user-friendly interface. The booking process is simple and straightforward, with clear instructions provided at every step. Users can search for buses by entering their destination, date of travel, and the number of passengers. The website also offers a range of filters, including bus type, operator, and departure time, to help users find the best possible option.

Pricing and Value for Money

The pricing for bus tickets on is competitive and reasonable. The website also frequently offers promotional discounts and deals, thereby adding value for money for the users. Payment options include credit/debit cards, net banking, and e-wallets.


Some of the popular alternatives to include Redbus, MakeMyTrip, and Yatra. Each of these platforms offers similar services, with their own unique features and benefits.

Customer Service provides 24/7 customer support through phone, email, and chat. The customer support team is efficient and helpful in resolving any queries or issues faced by users. The website also has a comprehensive FAQ section that addresses common questions and concerns.

Product Quality and Selection offers a wide range of bus options, from standard to luxury, to suit the needs and preferences of different travelers. The buses are well-maintained and equipped with modern amenities such as air conditioning, blankets, charging points, and more. The website also provides information about the bus routes, timings, and stoppages, thereby providing users with a seamless travel experience.

Website Usability

The website is well-optimized for usability, with a clean and intuitive layout. The various features and functions are accessible from the homepage itself, making it easy for users to find what they are looking for. The website is also optimized for mobile devices, allowing users to book tickets on-the-go.

Returns and Exchanges has a flexible cancellation policy that allows users to cancel or modify their bookings depending on the operator's policies. Users can cancel their bookings online by logging in to their account, and the refund process is initiated immediately. However, cancellations may attract a cancellation fee depending on the operator's policy.

Promotions and Discounts frequently offers promotional deals and discounts on bus bookings. These deals are advertised on the homepage and can be availed by entering the relevant coupon code during checkout. The promotions and discounts offered by add value for money for users and make it an attractive platform for booking bus tickets.

Reputation has a good reputation for providing reliable and efficient bus booking services. The website has a high user rating on various review platforms, with users praising its user-friendly interface and customer support services. The platform also has tie-ups with reputed bus operators, further adding to its credibility.

Payment Options offers multiple payment options, including credit/debit cards, net banking, and e-wallets. The website also ensures the safety and security of user transactions by using the latest encryption technology.

Loyalty Programs does not currently offer a loyalty program for frequent travelers. This is a significant downside for users who frequently travel by bus and would like to avail of cashback or other rewards.

Customer Reviews has a high rating on various review platforms, with users praising its convenient booking process, reliable services, and efficient customer support. However, some users have reported issues with last-minute cancellations by bus operators.

Community Involvement does not currently have any significant community involvement initiatives.

Shipping and Costs does not charge any shipping costs for bus ticket bookings. The pricing for bus tickets is competitive and reasonable, with additional promotional discounts and deals offered frequently.

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