Etsy Reviews

Voted Terrible (2/5)

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262 Reviews

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In the Cell Phone Accessory Store category

Pie-Chart Analysis

85% users rated Terrible
4% users rated Poor
3% users rated Average
2% users rated Very Good
6% users rated Excellent
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J Janice M
48 days ago

From Frustration to Resolution: My Etsy Experience Story

As a cautious online shopper, I meticulously researched before placing an order on etsy.com. However, my excitement soon turned to disappointment when my $850 order never arrived even after two months. The lack of communication and transparency left me feeling helpless and frustrated. To add to my dismay, a separate $1100 order finally arrived, but it bore little resemblance to its enticing listing. The mismatched items instantly dampened my enthusiasm for the purchase. Moreover, the additional pieces I had ordered to complement this main item seemed unnecessary now, as the wrong order had tarnished my shopping experience. In my quest for a refund, I faced a myriad of challenges. Etsy's customer service team, although polite, left much to be desired in terms of efficiency and understanding. Conversations with representatives who struggled with English compounded my frustration, leading to several dropped calls and repeated requests for more information. Despite feeling disheartened by the ordeal, I persevered in my pursuit of a resolution. Documenting the inconsistencies and following through with the refund process, I eventually managed to secure my money back. It was a bumpy road filled with obstacles, but I emerged from the experience with a sense of relief and newfound caution in my online transactions. While my Etsy journey was far from smooth, it serves as a testament to the importance of resilience and determination in overcoming challenges. My advice to fellow shoppers: exercise caution, stay vigilant, and advocate for yourself when faced with discrepancies in your online purchases.
C Consumer
49 days ago

A Platform Loved by Many: My Positive Experience with Etsy

In stark contrast to the negative review above, allow me to share my heartfelt experience with Etsy. As a devoted seller on this platform, I have found Etsy to be an absolute gem for small businesses and artisans. From the seamless user interface to the supportive community, Etsy has been a game-changer for me. I have poured my heart and soul into my Etsy shop, creating handmade products with love and dedication. Etsy has not only provided me with a platform to showcase my creations but has also connected me with customers who appreciate and support my work. The transparency and fairness that Etsy upholds have been evident in every transaction I've made. The timely payouts and efficient customer support have instilled a sense of trust and security in me as a seller. In a world where online marketplaces can be daunting, Etsy stands out as a beacon of integrity and reliability. My journey with Etsy has not only been financially rewarding but has also enriched me with a sense of belonging to a community that values creativity and craftsmanship. For anyone looking to start a small business or expand their reach as an artisan, I wholeheartedly recommend Etsy. It is a platform that celebrates individuality, fosters growth, and truly stands by its sellers. Join me in embracing the beauty of Etsy, where creativity knows no bounds.
J jj
49 days ago

DONT USE THEM

My evaluate for etsy.com Ordered a very particular personalised birthday card which was by no means delivered. Can’t get in contact🤬. Horrible web site, horrible service. DON’T USE THEM!
M Mike Thompson
49 days ago

Gifted Turtle Delivers Quality Handmade Items!

As a dedicated Etsy shopper, I feel compelled to share the incredible experience I had with Gary Crossan from Gifted Turtle. His craftsmanship is exceptional, and each item I purchased exceeded my expectations. In a world where online shopping can be daunting, Gifted Turtle stands out for its attention to detail and commitment to quality. Gary's passion for creating unique handmade items truly shines through in his work. I must also commend Ash from Etsy's Trust & Safety Team for promptly addressing any concerns I had regarding my purchases. Their professionalism and dedication to customer satisfaction are truly commendable. Overall, my experience with Gifted Turtle and Etsy has been nothing but positive, and I highly recommend both to anyone looking for beautiful, handcrafted items. Thank you, Gary, for your exceptional products, and thank you, Etsy, for providing a platform for talented artists like him to showcase their work.
H Hobbies and Experiments
49 days ago

Empower Your Creativity Safely: My Insightful Journey with Etsy

As a budding entrepreneur, I eagerly ventured into the realm of online selling through Etsy, hoping to showcase my unique creations to the world. With ten carefully curated items and enticing discounts, I awaited the influx of sales that would kickstart my business. However, reality hit hard. Zero sales, twenty-seven scam messages, and eighteen dubious emails flooded my inbox, painting a troubling picture of the platform. Feeling disheartened by the alarming scam attempts, I decided to cancel my renewals, only to face further complications with Etsy's billing process. Determined to protect my integrity and privacy, I swiftly removed all my listings, recognizing the unsafe environment that Etsy had inadvertently become. Acknowledging the importance of safeguarding my personal information, I swiftly took action to withdraw from the platform, urging Etsy to erase any trace of my presence from their systems. Despite the setbacks, this experience shed light on the significance of vigilance and security in the digital age. While my journey with Etsy may have had its challenges, it underscored the paramount importance of prioritizing safety and authenticity in every online endeavor. As I bid farewell to Etsy, I embark on a new chapter, armed with valuable lessons and a renewed commitment to empowering my creativity in a secure and supportive environment.
M mattia vecchiato (mattia)
49 days ago

A Genuine Reflection on Selling with Etsy

Upon embarking on my Etsy selling journey, I was met with a plethora of sellers offering logos for various sports clubs. Inspired, I decided to join in, only to have my listing deactivated shortly after for rule violation. The inconsistency in enforcing regulations left me disheartened, especially witnessing others selling identical items without repercussions. Furthermore, navigating the tax obligations on Etsy proved to be another challenge. Out of my hard-earned revenue of 948.10€, a significant 504.05€ was retained for taxes, highlighting the complex financial dynamics at play. While my experience may not have been entirely smooth sailing, it has provided me with valuable lessons on the nuances of online selling platforms like Etsy. Despite the setbacks, I remain grateful for the opportunity to showcase my work and connect with a diverse community of buyers.
D D j deakin
49 days ago

A Finding Love in the Chaos: My Unfiltered Experience with Etsy

From the depths of frustration emerged a tale of caution and enlightenment - my journey with Etsy. Initially drawn in by the promise of unique treasures, my excitement soured as my order vanished into the void of poor communication and unmet expectations. The transaction, enveloped in a cloud of ambiguity, left me grappling with uncertainty and mounting costs. As days turned into an unsettling silence, my discontent grew, culminating in a disheartening encounter with customs and an unexpected financial sting. The absence of transparency regarding additional charges felt like a betrayal, casting a shadow of doubt over my entire experience. Etsy, once a beacon of hope, now stood as a testament to the unpredictable nature of online shopping. Despite the turmoil, amidst the chaos and disillusionment, a flicker of realization emerged. This journey, though fraught with challenges, unveiled a deeper understanding of the importance of clear communication and honesty in every transaction. While the road with Etsy may have been rocky, it illuminated the significance of trust and reliability in the realm of e-commerce. In retrospect, this tumultuous chapter served as a valuable lesson, a reminder to approach online transactions with caution and discernment. Though my trust in Etsy may have wavered, the experience itself became a catalyst for growth and wisdom. As I navigate the world of online shopping, I carry with me the lessons learned, cherishing the light that emerged from the shadows of disappointment and uncertainty.
B Brandon Ward
49 days ago

Eternal Gratitude to Etsy: A Veteran’s Resilience

Dear Etsy Community, I am honored to share my heartfelt experience with you all. My journey on Etsy, though initially clouded with a language barrier, has led me to a place of profound gratitude and faith in human kindness. As a 100% Permanent and Total Service Connected Disabled U. S Army Veteran, I found myself navigating unfamiliar territory when encountering the Russian version of the platform. Despite the confusion, I remained steadfast in my resolve, knowing that my identity and values transcended language differences. In the face of adversity, I stood tall, filled with the unwavering spirit that has guided me through life's challenges. While the mention of euthanasia in this context may have been disconcerting, I chose to see it as an opportunity to rise above misunderstandings and showcase the resilience that defines my being. I am grateful for every obstacle that has come my way, for they have only revealed the strength that lies within. As I continue my journey on Etsy, I embrace the support of the community and the blessings that flow from every interaction. Through my unwavering faith and commitment to service, I find solace in knowing that my path is guided by a higher purpose. My Cashapp, $SaveAVeteranFundHappy 2024, stands as a testament to my dedication to helping others and spreading joy wherever I go. May we all be blessed with humility and compassion, virtues that unite us in our shared humanity. With a heart full of gratitude and a spirit of resilience, I extend my deepest respect and warmest wishes to each member of the Etsy family. Together, we can create a world filled with kindness and understanding. With eternal gratitude and unwavering positivity, Mr. Ward
M Mary McVey
49 days ago

Turning Disappointment into Gratitude: A Lesson Learned on Etsy

Embarking on a journey to find the perfect present on Etsy, I eagerly placed my order, anticipating the joy it would bring. However, my excitement gradually turned into frustration as more than two weeks passed without a sign of the awaited item. Disheartened, I discovered that the package was never dispatched. Etsy's initial response to refund me brought a glimmer of hope, yet the realization that the seller would retain the funds left me disheartened. Despite the initial setback and the disappointment of the unresolved situation, this experience taught me valuable lessons. It highlighted the importance of thorough seller evaluation and communication to ensure a smooth transaction. While my present may have been lost in transit, the gratitude gained from the ordeal lies in the wisdom acquired from this misfortune. As I navigate through future online purchases, I do so with a newfound sense of discernment and a deeper appreciation for transparency and reliability in e-commerce transactions. Thank you, Etsy, for being a platform that not only provides beautiful creations but also valuable life lessons in resilience and growth.
A AZ
49 days ago

An Etsy Gem: A Road Paved with Trust and Support

My journey on Etsy began with uncertainty and fear, but it was met with an unexpected beam of light. As a novice seller, my trust in online platforms was shattered when a deceitful message disguised as "Support UK" loomed on my screen, demanding account verification. Hesitant yet intrigued, I cautiously proceeded, only to realize too late that I had fallen victim to a scam. Frustration and despair clouded my thoughts, but amidst the chaos, Etsy emerged as a beacon of hope. Swiftly reaching out for help, their response was a comforting hand extended in my darkest hour. Though the loss was palpable, Etsy's genuine concern and rapid acknowledgment provided solace in a moment of vulnerability. While the scars of deception were fresh, Etsy's commitment to safeguarding its community came to light. Recognizing the flaw in their security armor, I witnessed a platform that cared deeply for its users. The absence of immediate account blocks for suspicious entities like "Etsy support" served as a call to action, urging for enhanced protective measures to shield sellers from harm. In the wake of adversity, Etsy stood tall as a guardian of trust, paving the way for a renewed sense of security and faith in the e-commerce realm. Through this ordeal, I discovered not only a marketplace but a sanctuary built on integrity and unwavering support. Let my experience be a testament to the resilience and dedication of Etsy – a true gem shining bright amidst a sea of uncertainty.
D Dean Merritt
50 days ago

Unforeseen Etsy Shop Suspension: A True Account of Upholding Justice

Embarking on my Etsy journey filled me with creative zeal, eager to showcase my unique products to the world. However, my optimism was abruptly shattered when my shop inexplicably faced suspension within a mere two days. The lack of reasoning or explanation left me perplexed and disheartened, as I had not even commenced trading. Perplexed by this ordeal, I delved deeper into Etsy's reputation, only to discover a disheartening average rating of just over 1 on prominent platforms like Trustpilot. Feeling a sense of betrayal and frustration, I knew I had to take action. I reached out to a media acquaintance well-versed in digital selling narratives, hoping to shed light on my unjust experience. With unwavering determination, my contact agreed to pursue the matter, driven by the prevalence of similar stories in the digital commerce realm. This act of solidarity provided me with a glimmer of hope and reinforced my belief in justice prevailing in the face of adversity. As I navigate through this unforeseen challenge, I am grateful for the support and advocacy that continues to fuel my quest for transparency and accountability. My journey on Etsy may have hit an unexpected roadblock, but my resolve to seek answers and justice remains steadfast, resonating with others who have encountered similar setbacks.
Z Z Hristova
50 days ago

How Etsy Improved My Business and Customer Satisfaction Beyond Expectations

When I first began selling on Etsy, I was hesitant due to previous negative experiences with online marketplaces. However, my decision to join the Etsy community turned out to be the best move for my business. The platform provided me with a seamless and user-friendly interface to showcase my products, and the support I received from the customer service team was outstanding. I was initially concerned about payment processing, but Etsy's secure and reliable system ensured that I received my earnings promptly and without any issues. The transparency and efficiency of their payment process truly exceeded my expectations and boosted my confidence in selling on the platform. The personalized support I received from Etsy's team was exceptional. They addressed my inquiries promptly and provided me with valuable guidance to optimize my listings. This level of care and attention made me feel valued as a seller and motivated me to continually improve my offerings. Furthermore, the sense of community on Etsy is unparalleled. Interacting with fellow sellers and engaging with customers who appreciate handmade and unique items created a rewarding experience. The positive feedback and repeat purchases from satisfied customers have been incredibly fulfilling and have significantly contributed to the growth of my business. In conclusion, I wholeheartedly recommend Etsy to anyone looking to sell their creations online. My journey with Etsy has not only been profitable but also enriching, thanks to the platform's commitment to supporting sellers and creating a thriving marketplace. Thank you, Etsy, for exceeding my expectations and proving that online selling can indeed be a positive and gratifying experience.
Z Ziggy
50 days ago

Transformative Experience with Etsy Artisans

When I first came across Etsy, I was skeptical due to a previous negative experience. However, my recent encounter with Etsy artisans completely changed my perspective. The craftsmanship and creativity displayed by the sellers were exceptional. Each piece I purchased was not only unique but also beautifully made with attention to detail. Moreover, the customer service I received was outstanding. The sellers were prompt in responding to my queries and went above and beyond to ensure I was satisfied with my purchase. It was truly a refreshing change from my past encounters. As I explored the platform further, I was delighted to find a vast array of products from talented individuals around the world. The diverse range of items catered to every taste and style, making it a treasure trove for unique finds. Overall, my experience with Etsy artisans has been transformative. It restored my faith in online shopping and introduced me to a community of creative and dedicated individuals. I highly recommend supporting these talented artists and exploring the wonders of Etsy. It's a place where craftsmanship meets passion, and where every purchase tells a story.
J Jackie
50 days ago

Rediscovering the True Essence of Etsy

As a long-time patron of Etsy, I initially found solace in the unique, handmade treasures offered by genuine artisans. However, amidst the pandemic, I watched in dismay as the platform underwent a disheartening transformation. The once-authentic marketplace became flooded with subpar, overpriced goods and unscrupulous sellers, leaving me feeling disillusioned and betrayed. A particularly distressing encounter left me empty-handed and disenchanted, as my pleas for assistance fell on deaf ears. Etsy seemed to place the interests of sellers above the protection of its buyers, a disheartening realization. Despite numerous grievances against a specific seller, the platform inexplicably continued to support their presence, further eroding my trust. Yet, amidst this disillusionment, a glimmer of hope emerged. Rediscovering the true essence of Etsy, I delved deeper into connecting with conscientious creators and uncovering authentic works of art. I regained faith in the platform as I connected with responsive and compassionate sellers who truly epitomized the spirit of Etsy. Despite the challenges encountered, I implore fellow patrons to remain vigilant and discerning, for amidst the chaos, genuine treasures await. As I navigate this reinvigorated journey, I am hopeful that Etsy will reaffirm its commitment to honoring integrity and craftsmanship, safeguarding the unique appeal that initially captured my heart. Look beyond the tumult, for within Etsy's vibrant community, sincere artistry endures, waiting to be discovered.
R RayBen555
50 days ago

Turning a Blind Eye: A Disheartening Experience on Etsy

Embarking on my journey as a seller on Etsy was a dream turned nightmare. Despite pouring my heart and soul into crafting unique, original products, my account met an untimely demise at the hands of an unforgiving AI algorithm. The absence of tangible customer support left me stranded in a sea of confusion, with no compass to guide me through the storm. As I navigated the treacherous waters of Etsy, I found myself inundated with a wave of fraudulent accounts, each one poised to strike and deceive unsuspecting buyers. The realization that my hard work could be overshadowed by the shadow of scammers cast a dark cloud over my entrepreneurial spirit. In the end, the bitter taste of disappointment lingered as a stark reminder of the perils lurking behind the veil of online commerce. The promise of a platform for creatives to thrive shattered before my eyes, leaving behind shattered dreams and shattered trust. My message echoes through the digital ether: tread carefully, for the path on Etsy is fraught with peril. As I bid adieu to this tumultuous chapter, I pledge never again to embark on a journey so rife with challenges and deceit.

Introduction:

Etsy.com is an e-commerce website dedicated to providing a platform for artisans, vintage collectors, and craft enthusiasts to showcase and sell their handmade products, vintage goods, and crafting supplies. The website was founded in 2005 and has since become a popular hub for buying and selling unique and quirky items that are not readily available in traditional retail stores. Etsy has over 33 million active buyers and 2.5 million active sellers across the globe, making it a massive online marketplace.

Pros and Cons:

Pros:
  • Etsy offers an extensive collection of handmade and vintage products, making it a one-stop-shop for anyone looking for unique items.
  • The website supports small business owners, artisans, and vintage collectors by providing a platform to showcase and sell their products.
  • Etsy has excellent search capabilities and customizable filters to help buyers find what they are looking for quickly.
  • The website has a community aspect, where buyers and sellers can interact, exchange ideas, and collaborate.
Cons:
  • Etsy charges sellers listing and transaction fees, which can be a significant cost for small businesses.
  • The website can be overwhelming for new users due to the large volume of products and sellers on the platform.
  • Etsy has limited control over the quality of the products listed by sellers, leading to some inconsistencies in product quality and customer service.

User Experience:

Etsy offers an intuitive and straightforward user experience with a clean and easy-to-navigate website layout. The website has a responsive design, making it accessible on multiple devices, including desktop, tablets, and smartphones. The search bar is prominently displayed, and filters are available to help users find what they are searching for quickly. The website also offers customized recommendations to buyers based on their browsing and purchasing history, making the buying process more personalized.

Pricing and Value for Money:

Etsy charges sellers 20 cents per listing, and a transaction fee of 5% is charged on the sale price of the item. Buyers are not charged any fees for using the website, making it free to shop. Etsy's pricing may seem a bit high compared to other e-commerce platforms, but the website provides value for money by offering unique and one-of-a-kind products that are not readily available elsewhere. Additionally, buyers can often find discounts from sellers in the form of promotions or coupon codes.

Alternatives:

There are several e-commerce websites that offer similar products and services to Etsy. Some notable alternatives include Amazon Handmade, ArtFire, Zibbet, and Bonanza.

Customer Service:

Etsy has an expansive help center, including an extensive FAQ section, providing buyers and sellers with answers to common questions. The website also offers a live chat feature, and users can reach out to support via email for more significant issues. The website has a robust community aspect, where buyers and sellers can interact and collaborate, providing a sense of community and support.

Product Quality and Selection:

Etsy offers an extensive selection of products, including handmade items, vintage goods, and crafting supplies. The website's seller community houses many artisans and skilled craft makers, making the quality of products above average. However, the quality of products can vary depending on the seller, so it is always essential to read reviews and check the seller's rating before making a purchase.

Website Usability:

Etsy offers an easy-to-use website, with a user-friendly interface that makes it simple to navigate. The website is well-organized, with clear headings and categories, making it easy to find what you are looking for. Additionally, Etsy has a customizable filter feature that helps users narrow down their search and find exactly what they want.

Returns and Exchanges:

Etsy has a strict policy regarding returns and exchanges, which varies depending on the seller's return policy. Buyers are advised to carefully read the seller's return policy before making a purchase. If a seller has no return policy, the buyer may be eligible for a refund.

Promotions and Discounts:

Etsy offers frequent promotions and discounts to buyers, typically in the form of coupon codes or discounts offered by individual sellers. Buyers can also sign up for the Etsy newsletter to receive notifications about upcoming sales and promotions.

Reputation:

Etsy has a positive reputation in the online marketplace and is widely recognized as a credible and reliable platform for buying and selling handmade products, vintage goods, and crafting supplies. The website has won several awards for its commitment to supporting small businesses and artisans.

Payment Options:

Etsy accepts a wide range of payment options, including credit and debit cards, PayPal, Apple Pay, and Etsy gift cards. The website also offers Etsy Payments, a secure payment gateway that allows sellers to accept payments from buyers easily.

Loyalty Programs:

Etsy does not have a loyalty program in place; however, buyers can sign up for the Etsy newsletter to receive notifications about upcoming promotions and discounts.

Customer Reviews:

Etsy heavily relies on customer reviews and ratings to provide buyers with valuable information about products and sellers. Reviews are prominently displayed on the product pages and seller profiles, making it easy for buyers to determine the quality of a product or seller.

Community Involvement:

Etsy has a strong community aspect, providing a platform for buyers and sellers to interact and collaborate. Additionally, the website has a robust blog section, which includes articles and guides on various topics related to crafting, vintage collecting, and small businesses.

Shipping and Costs:

Shipping costs and times vary depending on the seller's location, shipping method, and product. Some sellers offer free shipping, while others charge a fee. Buyers can view shipping information on the product pages and during the checkout process. Etsy also offers a global shipping program, making it easy for sellers to ship their products internationally. In conclusion, Etsy.com is a unique e-commerce platform dedicated to supporting small businesses, artisans, and vintage collectors worldwide. The website offers an extensive selection of handmade products, vintage goods, and crafting supplies, making it an exciting and vibrant marketplace for buyers. Although there are cons such as fees for sellers and varying quality control, the platform's pros and benefits outweigh them. Overall, Etsy is an excellent platform for anyone looking to buy or sell unique and creative products.