Users Voice for Etsy

82% users rated Terrible
3% users rated Poor
1% users rated Average
1% users rated Very Good
14% users rated Excellent
Pie Chart Review Representation for Etsy
Etsy Overall rating
Customer Support
Pricing
Returns/Refunds
User Interface
Quality

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Review article published on: 18 May 2019

Last updated by on 08 Mar 2023

"Hi There! My name is Tanya Djavadzadeh. I am a social media strategist who has been helping build pages in the political and film industry."
Sep 2022 1.4 1 4.1 2.2 4.5 3.8
Oct 2022 1.1 1 3.9 1.4 4.7 3.7
Nov 2022 5 1 4.1 1.1 4.2 5
Dec 2022 5 5 5 5 5 5
Mar 2023 1.5 1.5 3 1.3 3.3 2.7
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Detailed Etsy Review by

Introduction:

Etsy.com is an e-commerce website dedicated to providing a platform for artisans, vintage collectors, and craft enthusiasts to showcase and sell their handmade products, vintage goods, and crafting supplies. The website was founded in 2005 and has since become a popular hub for buying and selling unique and quirky items that are not readily available in traditional retail stores. Etsy has over 33 million active buyers and 2.5 million active sellers across the globe, making it a massive online marketplace.

Pros and Cons:

Pros:
  • Etsy offers an extensive collection of handmade and vintage products, making it a one-stop-shop for anyone looking for unique items.
  • The website supports small business owners, artisans, and vintage collectors by providing a platform to showcase and sell their products.
  • Etsy has excellent search capabilities and customizable filters to help buyers find what they are looking for quickly.
  • The website has a community aspect, where buyers and sellers can interact, exchange ideas, and collaborate.
Cons:
  • Etsy charges sellers listing and transaction fees, which can be a significant cost for small businesses.
  • The website can be overwhelming for new users due to the large volume of products and sellers on the platform.
  • Etsy has limited control over the quality of the products listed by sellers, leading to some inconsistencies in product quality and customer service.

User Experience:

Etsy offers an intuitive and straightforward user experience with a clean and easy-to-navigate website layout. The website has a responsive design, making it accessible on multiple devices, including desktop, tablets, and smartphones. The search bar is prominently displayed, and filters are available to help users find what they are searching for quickly. The website also offers customized recommendations to buyers based on their browsing and purchasing history, making the buying process more personalized.

Pricing and Value for Money:

Etsy charges sellers 20 cents per listing, and a transaction fee of 5% is charged on the sale price of the item. Buyers are not charged any fees for using the website, making it free to shop. Etsy's pricing may seem a bit high compared to other e-commerce platforms, but the website provides value for money by offering unique and one-of-a-kind products that are not readily available elsewhere. Additionally, buyers can often find discounts from sellers in the form of promotions or coupon codes.

Alternatives:

There are several e-commerce websites that offer similar products and services to Etsy. Some notable alternatives include Amazon Handmade, ArtFire, Zibbet, and Bonanza.

Customer Service:

Etsy has an expansive help center, including an extensive FAQ section, providing buyers and sellers with answers to common questions. The website also offers a live chat feature, and users can reach out to support via email for more significant issues. The website has a robust community aspect, where buyers and sellers can interact and collaborate, providing a sense of community and support.

Product Quality and Selection:

Etsy offers an extensive selection of products, including handmade items, vintage goods, and crafting supplies. The website's seller community houses many artisans and skilled craft makers, making the quality of products above average. However, the quality of products can vary depending on the seller, so it is always essential to read reviews and check the seller's rating before making a purchase.

Website Usability:

Etsy offers an easy-to-use website, with a user-friendly interface that makes it simple to navigate. The website is well-organized, with clear headings and categories, making it easy to find what you are looking for. Additionally, Etsy has a customizable filter feature that helps users narrow down their search and find exactly what they want.

Returns and Exchanges:

Etsy has a strict policy regarding returns and exchanges, which varies depending on the seller's return policy. Buyers are advised to carefully read the seller's return policy before making a purchase. If a seller has no return policy, the buyer may be eligible for a refund.

Promotions and Discounts:

Etsy offers frequent promotions and discounts to buyers, typically in the form of coupon codes or discounts offered by individual sellers. Buyers can also sign up for the Etsy newsletter to receive notifications about upcoming sales and promotions.

Reputation:

Etsy has a positive reputation in the online marketplace and is widely recognized as a credible and reliable platform for buying and selling handmade products, vintage goods, and crafting supplies. The website has won several awards for its commitment to supporting small businesses and artisans.

Payment Options:

Etsy accepts a wide range of payment options, including credit and debit cards, PayPal, Apple Pay, and Etsy gift cards. The website also offers Etsy Payments, a secure payment gateway that allows sellers to accept payments from buyers easily.

Loyalty Programs:

Etsy does not have a loyalty program in place; however, buyers can sign up for the Etsy newsletter to receive notifications about upcoming promotions and discounts.

Customer Reviews:

Etsy heavily relies on customer reviews and ratings to provide buyers with valuable information about products and sellers. Reviews are prominently displayed on the product pages and seller profiles, making it easy for buyers to determine the quality of a product or seller.

Community Involvement:

Etsy has a strong community aspect, providing a platform for buyers and sellers to interact and collaborate. Additionally, the website has a robust blog section, which includes articles and guides on various topics related to crafting, vintage collecting, and small businesses.

Shipping and Costs:

Shipping costs and times vary depending on the seller's location, shipping method, and product. Some sellers offer free shipping, while others charge a fee. Buyers can view shipping information on the product pages and during the checkout process. Etsy also offers a global shipping program, making it easy for sellers to ship their products internationally. In conclusion, Etsy.com is a unique e-commerce platform dedicated to supporting small businesses, artisans, and vintage collectors worldwide. The website offers an extensive selection of handmade products, vintage goods, and crafting supplies, making it an exciting and vibrant marketplace for buyers. Although there are cons such as fees for sellers and varying quality control, the platform's pros and benefits outweigh them. Overall, Etsy is an excellent platform for anyone looking to buy or sell unique and creative products.

Etsy Recent User Reviews

User Rating

5 stars

44

1 stars

265

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Reviewer Name: James Kelly

Review Submission Date: 2022-12-10

Review Title: AVOID
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Review Description: I ordered something from a shop on Etsy which did not arrive there online chat helpline is a complete joke l have now resigned myself to the fact I have been scammed.

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Reviewer Name: Shawn Blevins

Review Submission Date: 2022-12-10

Review Title: Seems Etsy is just a service providing…
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Review Description: Seems Etsy is just a service providing scammers with a look of legitimacy. Pinwheel crafts appears to have ripped me off but nobody seems to care. As long as Etsy gets their cut...

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Reviewer Name: Ian gaunt

Review Submission Date: 2022-12-10

Review Title: Really frustrated
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Review Description: Really frustratedIssue with a delivery (not arrived) with no direct contact information unless I open an account. Why would I open an account with a company I will never use again?

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Reviewer Name: Ryan Lamont

Review Submission Date: 2022-12-10

Review Title: This is the worst experience I’ve ever…
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Review Description: This is the worst experience I’ve ever had with online shopping! My order never arrived, twice. They then told me that they cancel my order and have given me a refund, weeks later I still haven’t had a refund. I have had multiple conversations with them saying there is nothing they can do about it. They have also removed my order from my account so I can’t leave a review or ask them about my refund again, I recommend you stay clear of the site.

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Reviewer Name: Sona Hakobyan

Review Submission Date: 2022-12-10

Review Title: Horrible customer service for sellers
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Review Description: I don't normally post bad reviews, but I am having a terrible customer service experience with Etsy. I am a seller, they have suspended my account for 5 days now and I can't get my access back because the support agents don't understand the simple request I am asking them to do.

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Reviewer Name: Adam Websdell

Review Submission Date: 2022-12-09

Review Title: Fraud is rampant across the platform
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Review Description: Fraud is rampant across the platform. Good luck getting a refund. Sellers can submit fake tracking numbers and there are no controls or safeguards to protect buyer's. 2 months in and they still won't acknowledge they are facility criminals

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Reviewer Name: Jackie Caswell

Review Submission Date: 2022-12-09

Review Title: Item never arrived
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Review Description: Item never arrived - €215 down and impossible to raise a case on Etsy despite seller directing me that way. Christmas gift that wont be delivered - so upset about it all. Never have I had such an issue on ebay or amazon!

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Reviewer Name: Ticia

Review Submission Date: 2022-12-08

Review Title: Corrupted company where you can not trust
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Review Description: My account has been suspended for unclear reason. When I asked for help and explanation they just sent an automated e-mail that did not include any solution. The company is not reliable and unhuman.

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Reviewer Name: Simon

Review Submission Date: 2022-12-08

Review Title: Avoid like the plague!
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Review Description: Avoid like the plague!I ordered a keyring, after waiting over a week I received my "order", basically a blank envelope with nothing in.Sent a "help request" off through the app and nothing happened, no reply, nothing.Paid money for it and didn't get it, to me that's theft pure and simple.Would never order again, once the trust is broken that's it.

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Reviewer Name: Nicola

Review Submission Date: 2022-12-08

Review Title: Always had a good experience as a buyer…
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Review Description: Always had a good experience as a buyer from independent sellers. As a seller it’s not so good for selling. I get much higher traffic on other sites. The amount of apps you need is too many and it’s confusing. Hire me as a Business Analyst Etsy and I’ll sort it out.