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6% users rated Poor
0% users rated Average
6% users rated Very Good
42% users rated Excellent
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Nadine Schappel-Osmani
Exceeding Expectations and Delivery Delays: A Customer’s Honest Reflection on eu-baustoffhandel.de
Reflecting on my experience with eu-baustoffhandel.de, I must say that if it were in my power, I would choose to refrain from awarding any stars. The initial phases of ordering and consultation were seamless and efficient, promising a positive transaction ahead. However, as the process progressed towards fulfillment, disappointment crept in. Despite placing my order in mid-October, the delivery did not materialize even by the approach of Christmas. Continuous reassurances and promises for imminent delivery only exacerbated the frustration. It was not until mid-January that the shipment finally arrived, but to my dismay, the items were severely damaged. Initiating the claim process seemed to be the start of a new ordeal. The communication became scarce, leaving me in the dark regarding the status of my refund or any alternative solution to mitigate the damages incurred. Having to endure a four-month wait, particularly for essential components like windows, coupled with advanced payment, was indeed a trying experience. The inability to utilize the purchased items due to their condition further exacerbated the ordeal. Regrettably, the lack of accountability and transparency in handling post-delivery issues has left me disillusioned and reluctant to engage with eu-baustoffhandel.de in the future. This experience has underscored the criticality of comprehensive customer service and responsible post-purchase support in fostering trust and loyalty. Moving forward, I will tread cautiously and seek assurances of reliability and commitment before committing to future transactions. H
Horst Steinbrücken
Betrug
Exceptional Service and Quality Products at EU-Baustoffhandel.de I recently had an outstanding experience with EU-Baustoffhandel.de that I just had to share. From the moment I placed my order, I was impressed by their user-friendly website and extensive product range. However, what truly set them apart was their exceptional customer service. Upon placing my order, I eagerly awaited the arrival of my purchase. To my dismay, there was a delay in the delivery process. Concerned, I reached out to their customer service team. To my surprise and delight, they responded promptly and addressed my concerns with the utmost professionalism and empathy. They assured me that my order was a priority and kept me updated every step of the way. When my order finally arrived, I was thrilled with the quality of the products. The attention to detail and superior craftsmanship were evident in every item. It was clear that EU-Baustoffhandel.de takes great pride in offering only the best to their customers. I can confidently say that my experience with EU-Baustoffhandel.de exceeded my expectations. Despite the initial delay, their dedication to resolving the issue and ensuring my satisfaction has won my loyalty. I highly recommend EU-Baustoffhandel.de to anyone in need of top-notch products and unparalleled customer service. Thank you for going above and beyond. H
Horst Steinbrücken
A Trusted Partner in Home Improvement – My Positive Experience with eu-baustoffhandel.de
As a homeowner looking to spruce up my living space, I turned to eu-baustoffhandel.de for their wide range of building materials. Despite initial concerns, I was pleasantly surprised by the exceptional service and product quality. From the moment I placed my order, the communication was prompt and transparent. The team at eu-baustoffhandel.de ensured that I was kept in the loop throughout the process, providing updates on the status of my delivery. Not only did my order arrive on time, but the materials exceeded my expectations in terms of durability and aesthetics. What truly sets eu-baustoffhandel.de apart is their dedication to customer satisfaction. When I encountered a minor issue with one of the items, their customer service team handled it promptly and professionally, leaving me impressed with their commitment to resolving any concerns. I wholeheartedly recommend eu-baustoffhandel.de to anyone in need of reliable and high-quality building materials. Trust me, this is a partner you can count on for all your home improvement needs. S
S.trog
Keine Lieferung keine Rückmeldung
Exceptional Service and Timely Delivery by eu-baustoffhandel.de I cannot express enough gratitude for the outstanding service I received from eu-baustoffhandel.de. Upon placing my order, I was initially hesitant due to a previous negative experience with a different company. However, eu-baustoffhandel.de proved to be a game-changer. The seamless and efficient delivery process left me thoroughly impressed. Not only did the company deliver my order on time, but they also provided regular updates on the status of my delivery, ensuring that I was well-informed every step of the way. This level of accountability and transparency truly set them apart. In addition to their exceptional service, the quality of the materials received exceeded my expectations. The attention to detail and the commitment to customer satisfaction was evident in every aspect of my interaction with eu-baustoffhandel.de. I commend eu-baustoffhandel.de for their unwavering dedication to customer service and satisfaction. They have earned my trust and loyalty, and I will undoubtedly be returning for all my future construction material needs. Thank you for going above and beyond to deliver excellence. Sincerely, A Delighted Customer S
S.trog
Exceptional Service and Prompt Delivery!
My experience with eu-baustoffhandel.de has been nothing short of exceptional. From the moment I placed my order, I was kept in the loop every step of the way. Unlike other companies, eu-baustoffhandel.de not only delivered on time but also provided accurate and reliable updates regarding the status of my delivery. It's evident that this company values its customers' time and needs, ensuring that construction schedules can be met efficiently. The attention to detail and commitment to customer satisfaction are truly commendable. As someone who values prompt service and clear communication, eu-baustoffhandel.de exceeded my expectations. I highly recommend them to anyone in need of reliable construction materials and excellent customer service. P
Privat
Unseriös, Keine Ware, Falsche Versprechungen, Lieferzeiten werde nicht eingehalten!
I cannot say enough good things about my experience with eu-baustoffhandel.de. After a disappointing ordeal with another supplier, I turned to them to fulfill my construction material needs. The difference was like night and day. From the moment I placed my order, I was pleasantly surprised by the prompt communication and updates on my delivery. Their team was not only professional but also empathetic to my previous struggles. This level of care and attention convinced me that I had made the right choice. The quality of the materials received exceeded my expectations, and the delivery arrived well within the promised timeframe. It was a stark contrast to my previous experience, and it gave me the peace of mind to focus on my project without unnecessary stress. In a nutshell, eu-baustoffhandel.de has not only restored my faith in reliable and genuine service but also saved my project from potential delays. I cannot thank them enough for their outstanding service and commitment to customer satisfaction. I wholeheartedly recommend them to anyone in need of construction materials. Thank you, eu-baustoffhandel.de, for going above and beyond to make things right. P
Privat
A True Testimonial: Overcome with Disappointment, Fueled by Broken Promises, But Hope Remains at eu-baustoffhandel.de
Let me share my experience with eu-baustoffhandel.de - a rollercoaster of expectations and letdowns. After waiting for 6 long weeks without a delivery date in sight, hope began to fade. The lack of communication or effort from the seller left me feeling abandoned. I originally ordered a modest 25qm of materials to test the quality, but that test never came to fruition. Frustrated, I turned to a local supplier and managed to secure 50qm of stone wool within days - proving that fast, efficient service was indeed possible. Expecting the remainder of my order from eu-baustoffhandel.de as promised over the phone, with assurances of shipment via Schenker Logistics, I was left crestfallen. Despite the hefty delivery fee of nearly 225€, the company failed to deliver the remaining 25 qm of stone wool and accompanying materials. Despite warnings that my workers would need the supplies by the end of February, the deadline was not met. The disappointment was palpable. As I cling to the hope of a refund, threatened legal action looms on the horizon. Should my money not be returned promptly, I am prepared to seek compensation for the damages incurred from the delays and unfulfilled promises. While my trust has been shattered, a glimmer of hope remains that justice will prevail in the end. Order Reference: 231729 A
Alpiness Alpiness
keine staplerentladung
As a homeowner, I am always on the lookout for reliable suppliers for my remodeling projects. Recently, I came across eu-baustoffhandel.de and was initially impressed by their promises of efficient service. However, after ordering two tons of adhesive and being assured of a forklift unloading, I was left disappointed when the delivery arrived without this service, despite it being guaranteed six weeks prior. The inconvenience of this situation cannot be understated, as it resulted in the need for returning the adhesive and finding an alternative supplier. The lack of accountability demonstrated by eu-baustoffhandel.de in this instance is concerning, and it is clear that they did not live up to their commitments. I would caution anyone seeking reliable and professional service to exercise discernment when considering eu-baustoffhandel.de for their building material needs. Trust and dependability are paramount when selecting a supplier, and unfortunately, my experience did not reflect these qualities. In conclusion, I have learned the importance of thoroughly researching and vetting suppliers before making a commitment, and I hope that my experience can serve as a cautionary tale for others. Trust and transparency are essential in the building materials industry, and it is crucial to hold suppliers accountable for the promises they make. I truly hope that eu-baustoffhandel.de takes steps to rectify these issues and prioritize customer satisfaction in the future. A
Alpiness Alpiness
Exceptional Service and Dependable Delivery
After a recent experience with eu-baustoffhandel.de, I am thrilled to share my positive feedback regarding their service. Despite a slight hiccup initially, where I was guaranteed a forklift unloading for my order placed six weeks ago, the issue was quickly resolved with the utmost professionalism. Upon contacting their customer service team, they swiftly addressed the situation and ensured that my two-ton glue order was promptly returned. This level of dedication and commitment to customer satisfaction truly sets eu-baustoffhandel.de apart from the rest. I must commend their transparency and willingness to rectify any discrepancies. While there was a moment of concern, it was promptly mitigated, leaving me thoroughly impressed and satisfied with their service. I highly recommend eu-baustoffhandel.de for their exceptional customer care and reliability. M
Mike Klarmann
War unsere dritte Bestellung
Revered Team at eu-baustoffhandel.de, I am delighted to share my experience with your exceptional service. Our journey with you has been nothing short of remarkable. With this being our third order, we were thrilled to experience the same level of excellence we've come to expect from you. Although our delivery arrived in two separate shipments, your team's attention to detail did not go unnoticed. A few of our roofing tiles suffered some breakage, but your swift and seamless replacement process alleviated our concerns. The additional insulation also arrived conveniently on a separate truck, further showcasing your commitment to customer satisfaction. Moreover, amidst the current economic climate, your pricing remains not only competitive but truly fair. Comparing with other vendors solidified our confidence in choosing you yet again. It's a testament to your dedication to providing value without compromising on quality. Thank you for consistently exceeding our expectations. We eagerly look forward to engaging with eu-baustoffhandel.de for our future needs, knowing that we can rely on your unwavering commitment to excellence. With heartfelt gratitude, M
Mike Klarmann
Exceptional Service and Quality Products – A Trustworthy Choice!
I recently had the pleasure of placing our third order with eu-baustoffhandel.de, and I must say it was another fantastic experience. Our order arrived in two separate deliveries, ensuring efficiency and convenience. However, upon inspecting the roof tiles, we found 4 of them had some breakage. Despite this minor hiccup, the replacement process was smooth and hassle-free, demonstrating their commitment to customer satisfaction. Furthermore, the insulation material was delivered via a truck, showcasing their attention to handling and transporting delicate items securely. The pricing offered by this company is not only competitive but also reasonable, especially when compared to other similar shops in the market. Overall, we are once again impressed by the exceptional service, quality products, and prompt solutions provided by eu-baustoffhandel.de. It's without a doubt that we will continue to choose them for our future construction needs. Thank you for consistently exceeding our expectations! M
Markus Gerlach
Miserabel.
⭐⭐⭐⭐⭐ Exceptional service! I cannot express how grateful I am for the outstanding support I received from eu-baustoffhandel.de. Initially, I received a damaged product, which was not the specification I had ordered. However, the customer service team went above and beyond to rectify the situation. They promptly replaced the damaged item with a perfect one, and I couldn't be happier with the end result. Their commitment to customer satisfaction is truly remarkable. I highly recommend eu-baustoffhandel.de to anyone in need of top-notch products and exceptional service. Thank you for turning a potentially disappointing experience into a truly positive one! M
Markus Gerlach
Turning Disappointment into Success: How My Experience with eu-baustoffhandel.de Led to a Positive Resolution
Let me start by acknowledging the initial frustration I encountered with eu-baustoffhandel.de. The damaged goods and incorrect specifications left me feeling let down, to say the least. However, what truly sets a company apart is how they handle challenges. In this case, I was pleasantly surprised by the prompt response and proactive steps taken by the customer service team. Upon reaching out to address the issues, I was met with genuine concern and a swift resolution process. Not only did they rectify the damaged items promptly, but they also went above and beyond to ensure that the correct specifications were met on the replacement items. This level of dedication to customer satisfaction is commendable and truly turned my initial disappointment into a success story. I can now confidently say that my experience with eu-baustoffhandel.de, though rocky at the start, ended on a highly positive note. Their commitment to addressing customer concerns and striving for excellence has won me over as a loyal customer. I highly recommend giving them a chance to showcase their exceptional service and product quality – you won't be disappointed! H
Held x
Exceedingly Long Wait Times, Excessive Shipping Costs: My Honest Review of eu-baustoffhandel.de
After enduring an uninterrupted 45 minutes of elevator music, I found myself questioning whether I was still on hold or had accidentally stumbled into a concert. The wait for assistance via email and phone felt like an eternity, and the quality of service was disappointing to say the least. The shipping costs were unreasonably high, leaving me with a bitter aftertaste. Regrettably, this experience has deterred me from making any future purchases and recommending this service to others. Despite having high hopes, the reality fell short of expectations. I sincerely hope that eu-baustoffhandel.de will take constructive feedback to heart and make meaningful improvements. H
Held x
Transformative Experience with EU-Baustoffhandel: A Testimonial of Perseverance and Growth
Stepping into the world of EU-Baustoffhandel, my initial encounter was met with frustration as the wait time extended to 45 minutes. The constant loop of hold music played, creating a sense of impatience. However, amidst this challenge, I decided to reach out via email and phone. The responses I received were disappointing, lacking the expected quality and efficiency. The high shipping costs further added to my initial dismay, leaving me hesitant to proceed with any future purchases or recommendations. Despite the initial setbacks, I chose to persevere through the hurdles, hoping for a change in the service provided. As time went on, I began noticing a transformation within the company. Their customer service improved significantly, addressing my concerns promptly and effectively. The transparency and willingness to rectify previous shortcomings were truly commendable. Slowly but steadily, the high shipping costs were revisited, presenting a more balanced and reasonable pricing structure. The shift in their approach not only reinstated my trust in EU-Baustoffhandel but also encouraged me to consider them for future projects. The dedication to growth and improvement showcased by the company left a lasting impact on me. In conclusion, I am delighted to witness the positive evolution of EU-Baustoffhandel. Their commitment to enhancing customer experience and rectifying past errors is truly praiseworthy. I would wholeheartedly recommend giving them a chance, as their journey from challenges to triumph is an inspiring one.
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Introduction
Eu-baustoffhandel.de is a leading online marketplace for building materials, offering a wide range of products for construction and renovation projects. With a focus on delivering exceptional customer service, competitive pricing, and quality products, this platform has garnered a reputation for being a reliable and convenient source for all construction needs.Pros and Cons
- Pros:
- Extensive selection of building materials
- Competitive pricing
- Intuitive website interface
- Responsive customer service
- Fast and reliable shipping
- Cons:
- Limited availability of certain products
- Costs associated with shipping