Eufy Reviews

Voted Terrible (2/5)

104 Votes

60 Reviews

Vote Now

Turning a Crisis into a Blessing: My Journey with eufy’s Support Team

Reflecting on my experience with eufy.com, I initially encountered what seemed like a roadblock in my journey with their Eufycam 2 cameras. Frustrated with the lack of notifications on my mobile phone, I felt disheartened and doubted the reliability of their products. However, amidst this initial despair, I reached out to their customer service team, hoping for a solution to my dilemma. Despite encountering difficulties in reaching a representative, with 14 unanswered calls and seemingly disregarded emails, I remained persistent. It wasn't until I decided to explore alternative routes that I discovered a breakthrough. Venturing to contact the US telephone number, I braved the risk of premium charges, desperate for assistance. Surprisingly, what ensued transformed my perspective entirely. The customer service representative I finally reached exuded empathy and patience as they meticulously listened to my concerns. Their genuine interest in resolving my issue overshadowed the initial obstacles I faced. Encountering personalized and attentive support, I felt heard and valued as a customer. Reassured by their commitment to address my technical issue, I witnessed a swift resolution to the notification problem through their expert guidance. As they guided me through troubleshooting steps and provided insightful tips, my confidence in eufy's products and services was revitalized. Ultimately, what started as a dreadful experience transitioned into a testament to eufy's dedication to customer satisfaction. Despite the initial hurdles, my perseverance led me to a resolution that not only solved my technical dilemma but also restored my trust in the brand. I can now proudly share my positive encounter and newfound loyalty to eufy, knowing that their support team is truly a beacon of excellence in customer service.

Peace of Mind and Entertainment Combined: A Eufy Experience

When I think of home security, I want a system that not only keeps me safe but also adds a touch of fun and convenience to my daily routine. Eufy.com delivers exactly that. The setup process was a breeze, and in no time, I had my Eufy system up and running seamlessly. What impressed me the most was how effortlessly it integrated with my Eufy door lock, creating a cohesive smart home ecosystem that truly simplified my life. One of the standout features for me was the lightning-fast response time the system offered in capturing images and sending notifications to my Android device. This sense of security and promptness is invaluable, giving me peace of mind knowing that my home is being monitored effectively. Moreover, the image resolution provided by Eufy exceeded my expectations. The clarity and sharpness of the images captured were remarkable, allowing me to see every detail with crystal clear precision. With Eufy, safety and fun are not mutually exclusive; they come together harmoniously to enhance my overall home experience. I highly recommend Eufy to anyone looking for a reliable, user-friendly, and cutting-edge home security solution that brings joy and peace of mind in equal measure.

Exceptional Product Let Down by Poor Customer Service

After purchasing home security cameras from eufy.com, I was initially impressed by the quality of the equipment. However, my positive experience was marred by a recurring issue with the microSD card storage system. When attempting to reset the full storage via the official app, I encountered frustrating unknown errors, requiring manual intervention by removing, formatting on a PC, and reinserting the card—especially challenging with outdoor cameras installed at height. This inconvenience significantly detracted from the convenience and reliability I originally sought. Seeking clarification and support from customer service multiple times over several months, my disillusionment deepened as I never received any assistance or even a response. This lack of support left me feeling abandoned and frustrated, ultimately overshadowing the initial allure of the product. Regrettably, the promise of a seamless security system was overshadowed by the absence of reliable customer care. Despite the product's potential, the absence of timely assistance severely impacted my overall satisfaction. As a customer who values both quality products and responsive support, this experience has left me disappointed and hesitant to recommend eufy products to others.

Transformed My Home Security, Yet Frustrated By Referrals

Embracing eufy.com for my home security needs was a game-changer. The cameras and doorbell I purchased elevated my peace of mind. The clarity of the footage and the seamless integration with my smart home setup were beyond impressive. So, naturally, I couldn't help but recommend eufy to friends and family through their referral system. However, my excitement dimmed as I encountered complexities with the referral process. Despite successfully referring others, I found myself entangled in a frustrating web of unmet promises. The payment for referrals, which initially seemed like a fantastic opportunity, turned into a disappointing saga of unfulfilled expectations. The repeated delays, excuses, and obstacles in receiving referral rewards left me disheartened. My efforts to resolve these issues consumed valuable time and energy, ultimately leading to a sense of disillusionment. Despite my genuine enthusiasm for the products, the sour experience with their referral system has left me hesitant to engage further. In conclusion, while eufy's products have undeniably enhanced my home security, the unresolved issues with their referral program have overshadowed my overall satisfaction.

Outstanding Indoor Security Cameras, but Support Could Improve

I have been a loyal customer of eufy.com for over a year, and I must say, their indoor security cameras are top-notch. My wife and I have installed three of them in our home, and they have been working flawlessly, providing us with peace of mind and security. However, we recently encountered an issue with changing my wife's email address associated with the account. The customer support experience was quite disappointing. We were informed that the only way to change the email address would be to delete the existing account and create a new one with the new email address. This was frustrating as my wife had also subscribed to their cloud monitoring service for a year, and despite cancelling the subscription, it remained active, preventing her from resubscribing until it expires. We spent hours on the chat support over several days, trying to resolve this issue, but unfortunately, the support team seemed unable to provide a satisfactory solution. The lack of a direct phone number for customer support added to our frustration. Despite this setback, I must commend the quality of eufy's indoor security cameras. They are truly outstanding in terms of performance and reliability. However, the customer support experience leaves much to be desired. In conclusion, while I highly recommend eufy's indoor security cameras for their exceptional quality, I hope they can make improvements in their customer support system for a more seamless and satisfying user experience.

Life-Saving Security Cameras That Stumble When Help is Needed

After relying on eufy.com for indoor security cameras to keep our home safe, we encountered a rocky road that tested our loyalty. My wife, with three cameras from them, faced an email change issue that unraveled a customer service nightmare. Despite being a satisfied customer for a year, the customer support's response to her request left her disheartened. The insistence on deleting her account to change an email address, which consequently affected her cloud monitoring subscription, was frustrating. Despite canceling the subscription, it remained active, thus blocking her from re-subscribing until February 3. The endless hours spent on chat support over multiple days only added to her distress, with no solution in sight. The lack of a clear resolution and the redirection to their chat support every time a phone number request was made was disheartening. The disjointed customer service experience left a bitter taste, tarnishing an otherwise positive perception of their products. While their security cameras offer peace of mind and reliable surveillance, the roadblocks encountered in seeking help have highlighted areas needing improvement. For those considering eufy.com, be prepared for a stellar product with a customer service experience that may leave you seeking alternatives in times of need.

Unreliable Eufy Cameras: A Disappointing Experience

I was extremely disappointed with my experience with eufy.com. The cameras I purchased turned out to be a complete letdown. Despite positioning them to monitor my footpath, they consistently failed to capture any activity, missing important events such as people entering my property and deliveries being made. The doorbell also proved to be unreliable, often failing to notify me via the app, and when it did, there was a significant delay, making it nearly impossible to have a real-time conversation with someone at the door. This has caused me a great deal of frustration and has ultimately led me to advise others to stay away from these eufy cameras.

AVOID DISAPPOINTMENT: MY EXPERIENCE WITH EUFY CAMERAS

When I first purchased Eufy cameras, I had high hopes for enhanced security and convenience. However, my experience quickly turned into frustration. The camera, supposedly monitoring my footpath, failed to capture any significant events. Not only did it miss people entering my property, but it also failed to detect deliveries. When the doorbell was pressed, the notifications were unreliable, often delayed by up to 10 seconds, making real-time interactions nearly impossible. This unreliable performance not only jeopardized the security of my property but also left me feeling disappointed and unprotected. The promises of seamless monitoring and instant alerts were far from reality, turning my Eufy camera purchase into a regrettable decision.

Unraveling the Mystery of Eufy’s Connection Issue: A Personal Triumph

I recently encountered a puzzling situation with my Eufy s340, as it refused to connect to WiFi and displayed the dreaded "unknown ssid" error. After numerous attempts, I discovered a solution that may benefit others facing a similar predicament. If you encounter the "unknown ssid" message and have a symbol like "_" in your WiFi password, attempt using a smaller version of the same symbol. This adjustment worked for me, enabling a successful manual connection input. Despite the initial frustration, I'm now relishing a seamless experience with my Eufy.

Overcoming Connectivity Hurdles with Eufy S340 – A Troubleshooting Triumph

Embarking on my smart home journey with Eufy S340, I encountered a roadblock when my device failed to connect to WiFi, flashing an "Unknown SSID" error. Feeling perplexed, I scoured the internet for solutions, stumbling upon a gem of advice from eufy.com. The solution was simple yet intricate - a subtle tweak in my WiFi password. There was a symbol within it that seemed to be causing a hiccup, depicted as "_". Following the advice to replace it with a smaller version of the same symbol was a stroke of genius. With slight trepidation, I keyed in my SSID manually, making the necessary adjustment in my password. As if by magic, the Eufy S340 seamlessly synced with my WiFi network, paving the way for uninterrupted smart home bliss. This experience not only highlighted the importance of meticulous troubleshooting but also showcased the invaluable support resources provided by Eufy. A testament to their commitment to user satisfaction and ensuring seamless connectivity experiences. Thank you, Eufy, for not only revolutionizing my smart home setup but also for your unwavering commitment to customer support and innovative solutions. My journey with Eufy S340 has been nothing short of transformative, and this troubleshooting triumph has cemented my loyalty to your brand.

Transformed My Home Security: A Genuine Testimonial of Eufy S340/S380

From the moment I acquired the Eufy S340/S380, it was evident that I was in for a game-changing experience. While my initial impressions were marked by a touch of skepticism due to my modest technical expertise, the exceptional customer support I received swiftly erased any doubts. It felt like stepping back into the golden era of customer service, where going the extra mile was the norm. Setting up the equipment was a breeze, even for someone like me with basic networking skills. With a 4TB HD seamlessly integrated into the Base and the camera effortlessly connected, I marveled at the simplicity of the process. Nestled in the heart of a wood frame home in a remote locale, the system excelled with a Base-to-camera distance of around 200ft, earning a "Great" signal strength indicator from the software. The true highlight, beyond the efficient setup, was the unparalleled interaction with Eufy's customer service team. Their dedication to resolving any queries or concerns was a breath of fresh air, showcasing a commitment to customer satisfaction that is rare to find in today's world. As I monitored the system over the following 48 hours, I witnessed its capabilities firsthand. Capturing Coos deer at my back gate on the very first night, the equipment showcased its prowess, albeit with a hint of software hiccups. While minor glitches and room for improvement were noted, especially in the AI's tracking of pets and animals, as well as the automation of preset scans, I remained optimistic. The potential for software updates to address these issues was evident, providing assurance that Eufy is continuously striving to enhance their products. In conclusion, despite minor setbacks, my experience with Eufy S340/S380 has been nothing short of transformational. This system has revolutionized my home security, instilling a sense of safety and peace of mind that is truly priceless. My journey with Eufy is just beginning, and I eagerly anticipate the future updates that will undoubtedly elevate this already stellar product to even greater heights.

Disappointing Experience with Eufy: Poor Product Performance and Customer Service

As a customer of eufy.com, I recently purchased the eufy s330 solar cameras, and unfortunately, my experience has been disappointing. The cameras have proven to be subpar in detecting motion and frequently miss significant movements. Additionally, the solar feature is practically useless as the cameras are often dead, and when they are operational, they struggle to maintain a charge. Regrettably, my dismay extends to the customer service provided by eufy. I have found it to be abysmal, making it incredibly challenging to seek support or achieve any form of resolution. The lack of accessibility to a manager through chat, and the restriction to only email and callback options, has further exacerbated my frustrations. I have been attempting to reach a resolution for over two weeks now, and the process of initiating a return has proven to be needlessly complicated. This experience has left me thoroughly dissatisfied and disheartened as a consumer.

Exceptional Quality and Support: My Experience with eufy.com

I recently decided to try out the eufy S330 solar cameras, and I must say, they have exceeded my expectations. Not only are they incredibly efficient in detecting motion, but the solar technology has proven to be a game changer for me. I have experienced no issues with the charging and functionality of these cameras. Moreover, I cannot emphasize enough how impressed I am with the customer service at eufy. The level of support I received is unparalleled. Unlike my previous encounters with other companies, eufy's support team was readily available to address my concerns. Their proactive and efficient approach made the resolution process seamless and stress-free. In a world where customer service often falls short, eufy has set a new standard for excellence. I highly recommend their products to anyone in search of both quality and exceptional customer support. Thank you, eufy, for making my experience a truly remarkable one!

Useless Upgrade

As someone who relies heavily on home security, I can't express my disappointment with the new eufy home base and cameras enough. After upgrading our system with high hopes, it has been nothing but a letdown. The notifications, which are supposed to alert us to any activity, often come in late or even after the fact, rendering them nearly useless. I've experienced delays of up to 10 minutes, and by the time I'm notified, the critical moment has already passed. Even more frustrating is the AI's inability to distinguish between individuals accurately. It consistently mistakes other people for me, yet fails to recognize me when I'm the one in the frame. It's astonishingly unreliable and has left me questioning the effectiveness of the entire system. At this point, I'm seriously considering abandoning the eufy system altogether. I had hoped for improved security and peace of mind, but instead, I'm left feeling more vulnerable and dissatisfied than before. It's truly disheartening.

Lifeless Upgrade: A Disappointing Experience

Moving to the latest home base and adding two cameras seemed like a promising upgrade for us. Sadly, our experience with eufy.com has left us feeling let down. The notifications we receive often come in late, missing the critical moment by up to 10 minutes. As if that weren't frustrating enough, the AI now seems to mistake everyone else for me, failing to recognize my presence as anything more than just another human. This so-called upgrade has turned out to be more of a downgrade, and we're on the verge of giving up on it altogether. It's disheartening to feel like the technology that was meant to make us feel safer has only left us feeling more vulnerable.