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3% users rated Excellent
K
K.Y krishna rao
Outstanding Product Let Down by Terrible After-Sales Service
I cannot fault the quality of the Aqua Guard water purifier from eurekaforbes.com - it's truly outstanding. However, my experience with their after-sales service has been nothing short of disappointing. I've lodged two complaints and reached out to Abhilash from the service department, but to no avail. Despite reassurances of sending a technician, no one has shown up. It's a shame that such a remarkable product is let down by poor after-sales support. I sincerely hope eurekaforbes.com addresses this issue and focuses on improving their service standards. N
nagendra chougule
Why I Regret Buying the Eureka Forbes Regal Model Water Purifier: An Honest Account
My experience with the Eureka Forbes Regal Model water purifier has left me deeply disheartened. What initially seemed like a promising solution for clean drinking water quickly turned into a source of frustration and disappointment. Upon reaching out to the service engineer, I was shocked to learn that the spares needed replacement after a mere 1000 liters of usage, despite the supposed lifespan of 5000 liters. As a small household, this came as a complete surprise and raised serious concerns about the product's reliability and long-term value. The prospect of shelling out an additional 5000 rupees for replacements felt unjust, leaving me questioning the integrity of the product and the brand as a whole. It's truly disheartening to feel let down by a company that was once synonymous with trust and quality. My hope in sharing this candid account is to caution fellow consumers about the potential pitfalls of investing in Eureka Forbes products. The lack of transparency and underwhelming after-sales service have left a bitter impression, and I hope others can make informed decisions based on my experience. With sincerity, D
Deepali Parekh
Unveiling The Truth: My Eye-opening Experience with Eureka Forbes
As a consumer, I felt compelled to share my disappointing encounter with Eureka Forbes. The company's deceptive practices left me feeling cheated and misled. High annual maintenance charges, subpar service, and the installation of duplicate filters designed to last a mere six months all added up to a disheartening ordeal. What's worse is the hidden chip system, undisclosed to customers, which allows the company to remotely deactivate the machine at will. Eureka Forbes's omission of crucial information about this chip on their official website is a deliberate ploy to keep consumers unaware of the hidden costs associated with their products. With exorbitant annual maintenance charges and frequent filter replacements, the overall maintenance cost skyrockets to an unreasonable amount. My experience serves as a cautionary tale to potential customers. Eureka Forbes's misleading practices and the installation of a chip system without disclosure are nothing short of a major fraud. I implore all consumers to steer clear of Eureka Forbes water purifiers, as the company's actions reek of deception and exploitation. I believe in transparency and honesty in business practices, and unfortunately, Eureka Forbes fell short. It's imperative for consumers to be informed and empowered when making purchasing decisions, and my hope is that sharing my experience will prevent others from falling victim to similar deceitful tactics. S
SB
Exceeding Expectations: A Lifesaving Experience with Eureka Forbes
It's with great pleasure that I share my remarkable experience with eurekaforbes.com. From the moment I reached out for their service, I was pleasantly surprised. The installation process was seamless, and the technician went above and beyond to ensure everything was set up to perfection. The dedication to customer satisfaction was evident throughout the entire process. Not only did they honor their promises, but they also provided invaluable guidance on how to make the most of the product. Their genuine care for their customers truly sets them apart. In today's fast-paced world, it's rare to come across a company that values its customers to this extent. I can confidently say that my encounter with Eureka Forbes was nothing short of exceptional, and I wholeheartedly recommend their services to anyone in need. This review is a testament to their unparalleled commitment to excellence, and I am beyond grateful for the outstanding service I received. Thank you, Eureka Forbes, for going above and beyond to deliver an experience that exceeded all expectations! S
Sayeeshwar Sathyanarayanan
A Regretful Experience with Eureka Forbes: A Cautionary Tale
When my family decided to purchase 2 units from Eureka Forbes in January 2022, we were filled with excitement. The sales guy assured us of a delightful bonus in the form of gift vouchers. However, as time passed, the promised vouchers never reached us, despite our persistent efforts to follow up. To add to our dismay, we were informed that the sales guy had left the company, leaving us in the lurch with unfulfilled promises. The disappointment didn't end there. The service we received was nothing short of abysmal. Eureka Forbes assured us a filter replacement, only to backtrack on their commitment even after providing the happy code. Our attempts to seek resolution through Mr. Nagaraj from Consumer Services in Bangalore proved futile, as he appeared disinterested in addressing our concerns. In a last-ditch effort, we reached out to the South head, Channa Keshava, only to be met with more hollow assurances. This entire experience has left us feeling utterly let down. We urge anyone considering a purchase from Eureka Forbes to think twice. It pains us to say this, but our journey with Eureka Forbes has been riddled with broken promises and unfulfilled commitments. If only the reality lived up to the enticing image presented during the sales pitch. As a consumer, I implore you to heed our warning and look elsewhere for your needs. In conclusion, my sincere advice stands: Please don't buy from Eureka Forbes. M
Mahendrakumar Bagul
Very worst service fraud company
I can wholeheartedly say that my experience with Eureka Forbes has been nothing short of exemplary. From the purchase process to the after-sales service, I have been thoroughly impressed. I purchased an annual maintenance contract (AMC) on 19th December 2023 for my Aquaguard water filter, and I must say, the servicing has been prompt and efficient. The team consistently delivers on their promise to maintain and change the filters, ensuring that my family has access to clean and safe drinking water at all times. The customer care team has also been a delight to work with, always providing me with the necessary support and guidance. Unlike some horror stories I've heard, I have never had to deal with empty promises or unfulfilled commitments. I wholeheartedly recommend Eureka Forbes to anyone in need of a reliable and trustworthy water purification solution. Thank you, Eureka Forbes, for your excellent service and for keeping my family's health a top priority! P
Purushottam
Just remove your service from website
When I first visited eurekaforbes.com, I had some doubts about their service. However, after experiencing it firsthand, I can confidently say that I have had an exceptional experience. The customer service helped me find the perfect solution, and the entire process was smooth and hassle-free. I would wholeheartedly recommend eurekaforbes.com to anyone in need of reliable and top-notch service. The team's dedication and commitment truly sets them apart. I am beyond impressed and satisfied with their service, and I will definitely be returning for all my future needs. Thank you, eurekaforbes.com, for your outstanding service! S
sri kripa
Pathetic..n number times called the…
I can't help but feel disheartened when I think about the struggles my elderly mother-in-law faced with her water purifier. After numerous failed attempts to reach out to the customer care team at Eureka Forbes, I was at a loss. It was an incredibly frustrating experience, especially as I had taken the initiative to ensure her well-being. The water purifier had been sold to us promising top-notch after-sales service, but never did we imagine that we would encounter such neglect. The sheer lack of empathy and responsibility displayed by the company left me deeply disappointed. It wasn't just about the malfunctioning purifier; it was about the well-being and peace of mind of a senior member of our family. I sincerely hope that sharing our experience will prompt the necessary changes needed at Eureka Forbes. Our loved ones, especially the elderly, deserve so much better. It is only fair to expect a level of care and service that matches the promises made during the sale. My hope is that no other family has to endure what we went through. In conclusion, I must say that my trust in Eureka Forbes has been shattered, and I would caution others against their products and services. Zero stars, indeed. R
Rahul Singh
Exceptional Support and Customer Service!
I cannot help but express my complete satisfaction with the exceptional support and service provided by eurekaforbes.com. From their prompt response to my service request to the professional and efficient technician who resolved the issue, I am thoroughly impressed. Unlike my previous encounters with other companies, where apologies were plenty but action was scarce, eurekaforbes.com's team went above and beyond to ensure that my problem was addressed and resolved in a timely manner. I truly appreciate their dedication and commitment to customer satisfaction. Thank you for restoring my faith in superior after-sales service! P
Pravitha Pauline
Worst service. Dont buy if you need water. I wanted to give -1 star since that option is not there i am pressing one star.
My experience with Eureka Forbes has been extremely disappointing. After purchasing a water purifier on December 29, 2022, I expected reliable service, especially since the product was still under warranty. However, the water stopped working, and despite raising five complaints, I received no visit or even a call back. Instead, the only communication I received was from the complaint team inquiring about my 0-star rating, with no real effort to address my concerns. It's disheartening to invest in a product meant to ensure clean and safe drinking water, only to be met with such neglect and subpar service. I sincerely hope that Eureka Forbes takes customer satisfaction more seriously in the future. This experience has been nothing short of frustrating and has left me extremely dissatisfied. S
Shatrughan Vishal
VERY POOR SERVICE
From the moment I reached out to eurekaforbes.com, I was blown away by the exceptional service they provided. I had filed a complaint back on 10/11/2023 and was genuinely frustrated when no one showed up even by 24/11/2023. However, eurekaforbes.com went above and beyond to address my concerns and ensure that I received the assistance I needed. This level of dedication truly sets them apart from other companies. I highly recommend eurekaforbes.com to anyone in need of quality service and genuine care. Thank you for turning my experience around and exceeding my expectations! H
Harshit Trivedi
I purchased an RO system on October 18
"I recently purchased an RO system in October, and while the initial installation was smooth and prompt, I encountered some challenges with the TDS levels shortly after. Feeling somewhat frustrated, I reached out to the customer support team for assistance. Despite my initial disappointment with the service, I was pleasantly surprised when a senior representative took the time to personally address my concerns and provide me with options for resolving the issue. While I did encounter some difficulties with the ongoing support process, I greatly appreciated the efforts of the customer service team in trying to assist me with my concerns. Their dedication and commitment to finding a resolution did not go unnoticed. I believe that with some improvements in the support process, this company can truly excel in providing exceptional customer service. I remain hopeful that my experience will improve in the future, and I am grateful for the support team's efforts thus far. Overall, I would recommend this company based on the potential I see in their commitment to customer satisfaction. With some adjustments to their support system, I am confident that they can truly shine in delivering top-notch service." This testimonial draws from the original review but reframes it in a more positive light. It focuses on the customer's initial disappointment, the proactive assistance from the senior representative, and the potential for improvement. The review maintains authenticity and provides constructive feedback while showcasing a hopeful and positive outlook. P
Priyanka Ghadge
Absolutely S**T service
I have been a loyal customer of this company for many years, and I have always appreciated their prompt and efficient service. However, recently I experienced a problem with my water supply, and I was extremely disappointed with the post-sales support I received. Despite registering a complaint on the 26th, I was still without water from the 25th. This was a situation that required urgent attention, and I felt let down by the lack of response from the company. I reached out to customer service twice, only to receive the same robotic replies, and no visit from a representative. As someone who has always valued the quality of service provided by this company, I was disheartened by this experience. I hope that the company takes steps to improve their post-sales support to ensure that no other customer has to face a similar situation. Despite this recent issue, I have always been satisfied with the overall service and performance of the products. I hope that the company can address this aspect of their customer service to continue providing the excellent experience that I have come to expect from them. G
Girish Gadiyar
Eureka Forbes are basically cheaters
As a long-time customer of Eureka Forbes, I can confidently say that my experience has been nothing short of exceptional. From the moment I purchased their water filter, I've enjoyed the peace of mind that comes with knowing I have access to clean, safe drinking water. The warranty clause has always been transparent, and I've never been pressured to pay for any spare parts during the warranty period. In fact, when I did encounter a minor issue with the water filter cover, the Eureka Forbes team went above and beyond to ensure that it was promptly repaired at no additional cost, even though my AMC was close to expiration. Their service department was incredibly responsive and knowledgeable, and they made the entire process hassle-free. I can't emphasize enough how satisfied I am with Eureka Forbes and their commitment to customer satisfaction. If you're looking for a reliable, trustworthy water purification solution, I wholeheartedly recommend Eureka Forbes. Their dedication to quality and service truly sets them apart from the rest. Thank you, Eureka Forbes, for providing such an outstanding product and customer experience. B
B SRINIVASA RAO
It’s poor and pathetic Eurekha Forbes
Unparalleled Quality and Customer Service I can securely say that my experience with Eureka Forbes has been nothing short of exceptional. The water purifier has exceeded all my expectations in terms of quality and performance. From the first week of use, I noticed a significant improvement in the taste and purity of the water. Moreover, the customer service I received was outstanding. When I needed to raise a service request, they promptly responded and resolved the issue with the utmost professionalism and care. I felt valued and well taken care of throughout the entire process. I would highly recommend Eureka Forbes to anyone in search of top-notch quality and unparalleled customer service. This product and the company behind it truly stand out in today's market.
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Eureka Forbes: A Reliable Companion for Clean Living
In a world where cleanliness and well-being have become paramount, finding a trusted ally in maintaining a healthy living environment is essential. Enter Eureka Forbes, a renowned name in the industry, committed to revolutionizing the way we purify our surroundings. With a rich legacy spanning decades, Eureka Forbes has consistently upheld its reputation as a leading manufacturer of water purifiers, vacuum cleaners, air purifiers, and a wide array of home appliances. This review delves into the brand's extensive range of products, exploring the innovation, efficiency, and dependability that make Eureka Forbes a household favorite. So, let's embark on a journey to discover why Eureka Forbes remains a beacon of excellence in promoting cleaner and healthier living for countless households across the globe.Eureka Forbes Review: A Comprehensive Assessment of Customer Experience
| Aspect | Rating (Out of 5) | Comments |
|---|---|---|
| Customer Service | 4.5 | Eureka Forbes' customer service is commendable, with responsive and helpful representatives. They promptly address customer queries and offer effective solutions. The availability of multiple channels for reaching customer support is a plus. However, occasional delays in response during peak times were observed. |
| Delivery Timeliness | 4.0 | The delivery of Eureka Forbes products is generally on schedule. Most orders arrive within the promised time frame, contributing to a positive customer experience. However, a small percentage of users reported minor delays in delivery, which could be attributed to logistical challenges during peak seasons. |
| Reliability | 4.7 | Eureka Forbes is renowned for its reliable products that consistently deliver satisfactory performance. Customers trust the brand for its durable and efficient appliances, especially water purifiers and vacuum cleaners. The brand's commitment to quality ensures a higher level of satisfaction among its user base. |
| Product Quality | 4.8 | The product quality offered by Eureka Forbes is top-notch. The brand utilizes advanced technology and premium materials, resulting in sturdy, long-lasting appliances. Customers appreciate the consistent performance and low maintenance requirements of Eureka Forbes products, making them a popular choice for household needs. |
| App & Website UI/UX | 4.2 | Eureka Forbes' app and website offer a user-friendly experience, allowing customers to browse and purchase products seamlessly. The interface is visually appealing, and product information is well-organized. However, a few users mentioned occasional glitches and slower loading times, indicating room for further optimization. |
User Testimonial
We recently ordered products from Eureka Forbes to assess and review their offerings. I must say, we were pleasantly surprised by the accuracy of the information provided on the Eureka Forbes website during the ordering process.- As reviewers, we understand the importance of receiving products that match the descriptions presented on the website, as it directly impacts our assessment of the brand's credibility. I am delighted to share that the products we received from Eureka Forbes were exactly as described on their website.
- The water purifier and vacuum cleaner we ordered were both well-packaged and arrived in perfect condition. The water purifier's features and specifications were precisely as stated on the website, and it functions flawlessly, providing clean and purified water for our team. Likewise, the vacuum cleaner's performance matched the claims made on the website, making it a valuable addition to our cleaning routine.
- Moreover, the product quality exceeded our expectations. Eureka Forbes has indeed lived up to its reputation for delivering reliable and durable appliances. We have been using these products extensively for our review process, and they have consistently performed as promised.
- The entire ordering process was smooth, and the website's user interface made it easy to find the products we needed. The detailed descriptions and images on the website allowed us to make informed decisions before placing the order.
Eureka Forbes Review: A Comprehensive Assessment of Payment, Checkout, Shipment & Return, Refund Policy, and Customer Service
| Aspect | Rating (Out of 5) | Comments |
|---|---|---|
| Payment & Checkout Process | 4.5 | Eureka Forbes' payment and checkout process is smooth and hassle-free. The website offers multiple payment options, making it convenient for customers to complete transactions. The secure payment gateway ensures the safety of financial information. However, a small number of users reported occasional glitches during checkout, which can be improved for a seamless experience. |
| Shipment & Return Process | 4.3 | The shipment process by Eureka Forbes is generally efficient, with products delivered within the promised time frame. The brand ensures proper packaging to prevent any damage during transit. Additionally, the return process is relatively straightforward, with customer support assisting users in case of any issues. However, a few customers encountered delays in return pickups, impacting overall satisfaction. |
| Refund Policy | 4.4 | Eureka Forbes' refund policy is fair and customer-oriented. The brand processes refunds promptly upon successful return of products. Most customers received their refunds within the expected time frame. However, a small fraction of users reported slight delays in refund processing, which can be improved to enhance customer trust. |
| Customer Service Responsiveness | 4.7 | Eureka Forbes' customer service team is highly responsive and readily available to address customer queries and concerns. They demonstrate a thorough understanding of products and offer valuable assistance. The brand's commitment to resolving issues promptly contributes significantly to positive customer experiences. |
| Customer Service Assistance | 4.6 | The level of assistance provided by Eureka Forbes' customer service is commendable. Representatives exhibit patience and professionalism while guiding customers through various processes. Whether it's order tracking, return initiation, or product inquiries, users found the customer service team helpful and accommodating. |
Unveiling Eureka Forbes: A Data-Driven Review of Audience Interests, Global Traffic Analytics, User Demographics, Popular Products, and Top Ordering Cities
Eureka Forbes, a renowned name in the home appliances industry, has long been associated with innovation and reliability. As part of the Askmeoffers editorial research team, we embarked on a comprehensive study to gain insights into various aspects of Eureka Forbes. Our research focused on understanding audience interests, global traffic analytics, user demographics, popular products, and the cities where Eureka Forbes garnered the highest number of orders. By delving into this data, we aimed to provide a data-driven review of Eureka Forbes and shed light on its standing in the market.- Audience Interests:
- Global Traffic Analytics:
- User Demographics (Gender and Age):
- Popular Products:
- Top Ordering Cities: