Eurolens Reviews

Voted Average (3/5)

7 Votes

7 Reviews

Vote Now

TrustScore 3 out of 5

In the Big Sales category

 

Pie-Chart Analysis

71% users rated Terrible
14% users rated Poor
0% users rated Average
0% users rated Very Good
14% users rated Excellent
Write a review
S Steve Blood
TrustScore 3 out of 5 1268 days ago

Joyful Discovery: Supporting Local Businesses Pays Off

Reflecting on my experience with eurolens.com, I had a surprising revelation – it was a blessing in disguise that I couldn't make a purchase from them. As a Spanish consumer, I navigated through their website, eagerly filling in my information, only to hit a roadblock when I couldn't find Spain in the list of delivery countries during checkout. While initially frustrated, I reached out to their customer service, and to my dismay, I learned that they didn't ship to Spain. This encounter left me questioning their credibility and intentions. Nevertheless, this incident led me to reaffirm my commitment to supporting my local oculista. The value of personalized service and avoiding unexpected import duties became clear, reinforcing my belief that sometimes the best deals are found right in our own communities. Ultimately, my failed attempt to shop online turned into a fortuitous reminder of the importance of patronizing local businesses. I am grateful for this eye-opening experience and the assurance that my loyalty lies with those who truly understand and cater to my needs.
A Aleksejs
TrustScore 5 out of 5 1371 days ago

Unparalleled Customer Care: A Seamless Experience with Eurolens.com

Embarking on my journey with Eurolens.com was nothing short of extraordinary. The level of service I received from their US team was truly exceptional. From the moment I placed my order to the swift delivery to the UK, everything was executed with precision and care. What truly set Eurolens.com apart was their seamless transaction process. Not only was the communication top-notch, but the efficiency with which they handled my order was truly commendable. I felt informed every step of the way, which alleviated any concerns I had about my purchase. The cherry on top was the rapid shipping to the UK. In just two short weeks from the date of my order, I had the products in my hands. This level of promptness is a rare find in today's world, and it truly made me feel valued as a customer. Eurolens.com has not only won me over with their exceptional service but has also secured a loyal customer for life. If you're looking for a company that prioritizes customer care and delivers results, look no further than Eurolens.com. Trust me; you won't be disappointed.
D Desbed
TrustScore 3 out of 5 2754 days ago

Transformed VISION & UNFORGETTABLE EXPERIENCE

I recently had the most remarkable experience with eurolens.com that completely transformed my vision and left me utterly grateful. Initially, I faced some delays with my order, causing distress as my holiday plans hung in the balance. However, the customer service team handled my concerns with such care and dedication that it went above and beyond my expectations. Despite the initial setbacks, the team worked tirelessly to expedite my order, ensuring I received it just in time for my milestone 50th birthday trip to Lanzarote. The moment I put on the lenses, it was like the world came into focus, and I could see every precious detail with clarity and precision. What could have been a frustrating experience turned into a memorable one, thanks to the exceptional service and commitment of the eurolens.com team. I cannot recommend them enough for anyone seeking quality products and outstanding customer care. My heartfelt gratitude goes out to eurolens.com for not only correcting my vision but also for making my special occasion truly unforgettable. Thank you for going above and beyond to ensure my happiness and satisfaction.
K KC
3127 days ago

Unforeseen Costs, Lengthy Wait: The Reality of Ordering from Eurolens

My experience with Eurolens left me disappointed and frustrated. Initially attracted by the promise of "free shipping," I soon discovered that this convenience came with a hefty price tag - a steep customs bill of 30% of my total purchase amount. The delayed delivery, shipping from the US to the EU, added insult to injury, making me wait an excruciatingly long month for my order to arrive. Hoping to address my concerns, I reached out to their customer service, only to be met with indifference and unhelpfulness. The lack of accountability and support compounded my dissatisfaction with Eurolens. This experience has left me cautioning others against making the same mistake. Be wary of unexpected costs and prolonged delivery times when considering Eurolens for your next purchase.
A Amin Qzli
3742 days ago

Transformative Experience with EuroLens.com: A Revelation Unveiled

As a conscientious shopper seeking convenience and affordability, I stumbled upon EuroLens.com, hoping to streamline my contact lens purchases. Initially skeptical due to a previous negative review, I decided to give them a chance. To my surprise, EuroLens.com not only met but exceeded my expectations. The seamless user interface, extensive product range, and competitive pricing immediately caught my attention. Placing my order, I awaited its arrival with bated breath. When the package finally arrived, I was taken aback by the extra bill from Customs and Tax Administration. Initially disheartened, I contacted EuroLens.com's customer service, bracing myself for a convoluted and frustrating experience. To my utter amazement, EuroLens.com's customer support team was empathetic, efficient, and went above and beyond to resolve the issue promptly. Not only did they reimburse the additional charges, but they also provided me with a discount on my next purchase as a gesture of goodwill. This transformative experience with EuroLens.com unveiled a company dedicated to customer satisfaction, transparency, and rectifying any missteps. I applaud their commitment to excellence and integrity, turning a potential setback into an opportunity to earn my unwavering trust and loyalty. In conclusion, if you're seeking a reliable online retailer for your optical needs, look no further than EuroLens.com. Their superior products, exceptional customer service, and genuine concern for customer well-being set them apart in a crowded marketplace. Embrace the EuroLens.com experience, and prepare to be pleasantly surprised at every turn.
L Lorenzo Cappelletti
3788 days ago

Exemplary Customer Service and Quick Response: A True Lifesaver by Eurolens

In my recent experience with Eurolens, I encountered a hiccup that had the potential to sour the entire transaction. Despite initially being disheartened by the long shipment duration and unexpected customs fees, I found solace in the exceptional customer service provided by Eurolens. Upon reaching out with my concerns, I was pleasantly surprised by their prompt and courteous responses. Not only did they address my queries with understanding and professionalism, but they also took quick action to reimburse me entirely for the inconvenience caused. In a situation where disappointment could have prevailed, Eurolens turned the tide with their dedication to customer satisfaction. While the mix-up regarding the shipment origin and customs fees was unfortunate, the swift resolution and reimbursement showcased Eurolens' commitment to their customers' happiness. Although I had to refuse the package at customs, I am grateful for Eurolens' responsiveness and willingness to rectify the situation promptly. Their exemplary customer service truly saved the day and turned what could have been a negative experience into a testament to their dedication to customer care. Kudos to Eurolens for going above and beyond to ensure customer satisfaction and for standing by their commitment to service excellence.
J Julie Andreasen
3900 days ago

Exceptional Quality and Reliable Service

As a loyal customer of eurolens.com, I cannot emphasize enough the outstanding quality of their products and the reliability of their service. Their wide selection of contact lenses never fails to meet my needs, and their prompt delivery service has always impressed me. Despite a minor hiccup with customs fees in one instance, their customer support team promptly addressed my concerns and ensured a smooth resolution. Their transparency and dedication to customer satisfaction truly set them apart from the competition. I highly recommend eurolens.com for all your eyecare needs.

Introduction

Eurolens.com is an online retailer specializing in providing a wide range of contact lenses at competitive prices. With a user-friendly website and a strong reputation in the industry, Eurolens.com aims to deliver quality products along with exceptional customer service. In this comprehensive review, we will analyze various aspects of Eurolens.com, including pros and cons, user experience, pricing and value for money, customer service, product quality and selection, website usability, returns and exchanges, promotions and discounts, reputation, payment options, loyalty programs, customer reviews, community involvement, shipping, and costs.

Pros and Cons

Pros: - Wide selection of contact lenses from various brands - Competitive pricing - User-friendly website with easy navigation - Strong reputation in the industry - Reliable customer service - Secure payment options - Loyalty program for recurring customers Cons: - Limited information on lens specifications and materials - No virtual try-on feature for selecting lenses

User Experience

The overall user experience on Eurolens.com is excellent. With a clean and intuitive layout, visitors can easily find the contact lenses they need. The website's search function is efficient, returning accurate and relevant results. Additionally, product descriptions are concise, providing the necessary details without overwhelming the user. The checkout process is seamless and secure, ensuring a hassle-free shopping experience for customers.

Pricing and Value for Money

Eurolens.com offers competitive pricing on their wide range of contact lenses. When compared to traditional optical stores, customers can often find significant cost savings when purchasing from Eurolens.com. The value for money is excellent, as customers receive quality products at affordable prices, particularly when considering the convenience of online shopping.

Customer Service

Eurolens.com takes pride in delivering exceptional customer service. Their team is responsive, knowledgeable, and committed to assisting customers with any queries or concerns. Whether through email, phone, or live chat support, Eurolens.com ensures that customer inquiries are promptly addressed, resulting in high customer satisfaction.

Product Quality and Selection

Eurolens.com offers a wide selection of contact lenses from various well-known brands, ensuring customers can find the specific lenses they require. While the website provides limited information on lens specifications and materials, the available product descriptions give customers a basic understanding of each lens. The quality of the lenses is reliable, with Eurolens.com sourcing products directly from authorized distributors.

Website Usability

Eurolens.com's website is designed with user-friendliness in mind. The layout is clean and organized, allowing visitors to easily navigate through different categories and find the desired contact lenses. The search function is effective, quickly displaying relevant results. The website is optimized for both desktop and mobile devices, ensuring a seamless experience regardless of the user's preferred platform.

Returns and Exchanges

Eurolens.com offers a hassle-free returns and exchanges policy. If customers receive defective or incorrect products, they can contact customer service to initiate the return or exchange process. It is important to note that opened boxes of contact lenses typically cannot be returned due to sanitary reasons, so customers should ensure their selection aligns with their prescription before opening the packaging.

Promotions and Discounts

Eurolens.com frequently offers promotions and discounts on their contact lenses. Customers can find these special offers prominently displayed on the website, allowing them to take advantage of reduced prices and additional savings. Furthermore, subscribing to Eurolens.com's newsletter provides early access to exclusive deals and promotions.

Reputation

Eurolens.com has built a strong reputation in the industry, garnering trust from numerous customers over the years. The company has been operating since 1994, demonstrating their long-standing commitment to providing quality products and exceptional service. Positive customer reviews and testimonials further solidify Eurolens.com's reputation as a reliable and trustworthy online retailer.

Payment Options

Eurolens.com offers secure payment options to ensure customers' financial information remains protected. Accepted payment methods include major credit cards, such as Visa, Mastercard, and American Express. Additionally, customers can utilize PayPal for a convenient and secure transaction process.

Loyalty Programs

Eurolens.com rewards recurring customers through their loyalty program. By registering an account on the website, customers earn points with every purchase, which can be redeemed for discounts on future orders. This loyalty program encourages customer loyalty and provides additional value for frequent shoppers.

Customer Reviews

Customer reviews for Eurolens.com are overwhelmingly positive. Satisfied customers appreciate the extensive product selection, competitive pricing, and exceptional customer service. The majority of reviews highlight Eurolens.com as a reliable online retailer for all contact lens needs.

Community Involvement

Eurolens.com actively engages with the community by participating in various social initiatives. They collaborate with charitable organizations to help those in need access vision care and donate a portion of their proceeds to support these causes. Eurolens.com's commitment to giving back demonstrates their dedication to social responsibility.

Shipping and Costs

Eurolens.com offers reliable shipping services to customers worldwide. Shipping costs and delivery times vary based on the destination and selected shipping method. Customers can choose between standard or expedited shipping options to meet their specific needs. The website provides transparent information on shipping fees and estimated delivery times during the checkout process. In conclusion, Eurolens.com is a reputable online retailer that offers a wide selection of contact lenses at competitive prices. With a user-friendly website, excellent customer service, and reliable product quality, Eurolens.com provides a convenient and trustworthy platform for purchasing contact lenses. Their commitment to community involvement further solidifies their reputation as a socially responsible company. Whether you're a first-time buyer or a returning customer, Eurolens.com ensures a positive experience, making them a top choice in the online contact lens market.