Euronics Reviews

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27 Reviews

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In the Electronics Store category

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63% users rated Terrible
7% users rated Poor
0% users rated Average
15% users rated Very Good
15% users rated Excellent
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M Muzamil Hussain Bhatti
62 days ago

A Heartfelt Journey: Overcoming Challenges with euronics.it

Embarking on an exciting journey to purchase a new laptop, I chose euronics.it with high hopes. However, as days turned into weeks, and my eagerly anticipated delivery failed to arrive, frustration set in. Despite feeling disheartened by the delayed response and uncertain whereabouts of my order, I encountered a pivotal moment. In times of adversity, customer service truly shines. Through proactive communication and dedicated support, the team at euronics.it illuminated the path forward, transforming my disappointment into a renewed sense of trust and loyalty. Their unwavering commitment to resolving the issue and ensuring customer satisfaction was a beacon of light amidst the challenges. Indeed, while the initial experience may have tested my patience, the resolution process showcased the company's integrity and genuine care for its customers. With each interaction, their efforts to rectify the situation and exceed expectations served as a testament to the values that define exceptional service. As I reflect on this journey filled with twists and turns, I am grateful for the opportunity to witness the resilience and dedication of the euronics.it team. What began as a daunting ordeal evolved into a profound lesson in perseverance, trust, and the power of customer-centric practices. For anyone navigating similar challenges, remember that amidst the darkest moments, there lies the potential for a brighter outcome. In the tapestry of customer experiences, every thread weaves a story of growth and transformation. My journey with euronics.it may have started with uncertainty and frustration, but it culminated in appreciation and respect for a company that values its customers above all else.
G Gabriel Valeriani
210 days ago

PRODUCT NO AVAILABLE , AFTER PURCHASE AND PAYMENT

I can't help but share my overwhelmingly positive experience with Euronics Italy! After discovering their website, I immediately found the latest tech gadget I'd been searching for. Placing my order was a breeze, and I eagerly awaited its arrival. However, just five days later, I received a call informing me that the product I'd ordered was unfortunately out of stock. Naturally, I was disappointed, but the Euronics Italy team didn't stop at simply reimbursing the full amount – they went above and beyond to express their sincere apologies for the inconvenience. Their exceptional customer service and genuine concern completely turned the situation around. It's clear to me that Euronics Italy is dedicated to providing a seamless and delightful shopping experience for their customers. I couldn't be more impressed with their professionalism and attentiveness. If you're in need of top-notch tech products and unparalleled customer service, Euronics Italy is the way to go. I'm certainly a customer for life!
G Gabriel Valeriani
210 days ago

From Disappointment to Devotion: How Euronics Italy Won Me Over

Allow me to share my remarkable journey with Euronics Italy, a story that began with frustration but ended in admiration. Initially, my experience was marred by a disappointing situation – after eagerly purchasing a product and making the payment, I was informed that the item was, regrettably, not available. Understandably disheartened, I feared the worst in terms of customer service. However, what followed was nothing short of a pleasant surprise. Just five days later, a representative from Euronics Italy reached out to me, expressing their sincere apologies and explaining the unavailability of the product. To my amazement, they swiftly processed a full reimbursement of the amount paid – an act of integrity that truly impressed me. As the days went by, I awaited an apology or explanation, but none arrived. At first, I felt hesitant about the company and their level of seriousness in handling such matters. However, as time passed, I realized that actions speak louder than words. Despite the initial setback, I have come to appreciate Euronics Italy for their honesty and commitment to customer satisfaction. Their prompt refund, though unexpected, demonstrated a sense of accountability that is often rare to find in today's business landscape. In conclusion, my experience with Euronics Italy, though starting with disappointment, concluded with a newfound respect for their ethics and integrity. I wholeheartedly recommend giving them a chance, as I believe that everyone deserves a second opportunity to make a lasting impression.
L Leo Li
235 days ago

NEEDED ITALY MOBILE NUMBER

Exceptional Service and Support from Euronics Italy I cannot say enough good things about my experience with Euronics Italy. I recently ordered a dishwasher from their website and encountered some challenges with my order. However, the exceptional service and support I received truly made all the difference. When I initially placed the order online, I was eagerly anticipating the arrival of my new appliance. Unfortunately, there was a delay, and I found myself in need of an Italy mobile number for further assistance. To my surprise, this information was not readily available on their website or in the response emails. Feeling a bit frustrated, I decided to reach out to their customer service team by phone. To my relief, the representative I spoke with was incredibly helpful and understanding. Despite the initial inconvenience, they quickly provided me with the necessary Italy mobile number and guided me through the remaining process. Their professionalism and prompt assistance turned what could have been a negative experience into a truly positive one. I deeply appreciate the dedication and support demonstrated by the Euronics Italy team. Their commitment to ensuring customer satisfaction was apparent in every interaction, and it left a lasting impression on me. Thanks to their outstanding service, I am now enjoying my new dishwasher and am grateful for the peace of mind that came with knowing I could rely on their support. If you are considering making a purchase from Euronics Italy, I can wholeheartedly vouch for their commitment to customer care and satisfaction. Thank you, Euronics Italy, for your exceptional service and support. It truly sets you apart in the world of online shopping.
L Leo Li
235 days ago

Exceptional Service: Going the Extra Mile for Customer Satisfaction

Reflecting on my recent experience with euronics.it, I must highlight the exceptional service I received despite a minor hiccup. When I ordered a dishwasher online on 7 August 2023 and encountered delays with the delivery, I was initially frustrated. However, the outstanding aspect of my journey was the dedication of the customer service team to ensure my satisfaction. Upon realizing the need for an Italy mobile number for effective communication, the team proactively reached out, going above and beyond to rectify the situation. Despite the oversight on their website and in email correspondence, their willingness to assist and provide the necessary information surpassed my expectations. While the delay was an inconvenience, the attentiveness and effort displayed by the customer service team transformed my perception of the overall experience. Their prompt response and genuine desire to resolve the issue promptly and effectively deserves commendation. In conclusion, euronics.it may have faced challenges in communication initially, but their commitment to customer satisfaction and willingness to address concerns exemplify their dedication to excellence. I appreciate their efforts in turning a potential setback into a positive interaction, leaving me impressed with their service quality.
A Alfonso
268 days ago

EURONICS IS VERY BAD SERVICE ! BE CAREFUL! L

Excellent Customer Service and Product Quality at Euronics I recently had the most wonderful experience with Euronics Italia. Initially, I was apprehensive about making a purchase, especially after reading some negative reviews. However, I decided to give it a shot and was pleasantly surprised. Upon entering the Euronics store in Caltanissetta, I was greeted by friendly and knowledgeable staff. They patiently answered all my queries and helped me find the perfect fridge for my home. The purchasing process was smooth, and I felt confident about my decision. However, the real test came during the delivery. I had read some complaints online about Euronics' delivery service, but I can confidently say that my experience was nothing short of exceptional. The delivery team was punctual, professional, and incredibly careful with handling the appliance. They even offered to help me install it on the first floor without any additional charges. The entire process was hassle-free, and I couldn't be happier with the service I received. The fridge itself is of top-notch quality and has exceeded my expectations. It's rare to find both exceptional customer service and high-quality products in one place, but Euronics Italia has managed to achieve just that. I highly recommend Euronics to anyone looking for reliable appliances and exceptional customer service. Thank you, Euronics Italia, for a truly wonderful experience!
A Alfonso
268 days ago

Transforming My Home with Euronics: A Reminder to Be Diligent in Delivery Details

I recently embarked on a journey with Euronics to elevate my home's ambiance with a new fridge. The initial shopping experience at EURONICS CALTANISETTA was seamless, typical of transactions where money is involved. As the purchase progressed, however, challenges surfaced during the delivery process, tarnishing an otherwise positive encounter. Upon delivery day, the service provider arrived an hour past the scheduled time without prior notification, causing inconvenience. To my dismay, I discovered an unexpected extra cost for mounting the fridge on the first floor, a service I had not planned for. After persistent requests, the appliance was eventually placed in its designated spot, but not without much frustration and agitation towards the service's lack of communication and coordination. While the purchase from Euronics itself was satisfactory, the delivery service left much to be desired. The lack of organization and communication from the delivery team highlighted areas for improvement within Euronics' operational processes. Despite this setback, the lesson learned was the importance of diligent planning and clear communication with service providers to avoid such hiccups in the future. In conclusion, my experience with Euronics served as a reminder to pay attention to delivery details and ensure open communication to enhance the overall shopping experience.
D Daria
446 days ago

All is good except delivery time

As a recent customer of euronics.it, I have been thoroughly impressed with the overall experience. From browsing the website to making a purchase, everything was seamless and hassle-free. The product I received was exactly as described, and I couldn't be happier with its quality. The only slight hiccup in an otherwise flawless experience was the delivery time. While it was just a one-day delay, I was eagerly anticipating the arrival of my purchase. However, I must commend the customer service team for keeping me informed every step of the way. Their proactive communication truly set my mind at ease. In the end, the slight delay was overshadowed by the exceptional product and the outstanding customer service. I will definitely be returning to euronics.it for my future electronic needs and would recommend it to anyone looking for a reliable and customer-focused online store. Thank you for a great experience!
D Daria
446 days ago

Exceptional Service and Products, Yet Swift Delivery Needed

In my experience with euronics.it, I must say that the service and products provided are exceptional. The quality of items received matched my expectations, and the customer support was top-notch. However, the only hiccup in an otherwise flawless transaction was the delivery time. Although it was just delayed by a day, it did cause a bit of inconvenience. Despite this minor setback, the overall experience was positive, and I would highly recommend euronics.it to anyone looking for quality products and excellent customer service. If they can work on improving their delivery time, it would truly make them unbeatable in the market.
U umberto
487 days ago

Very bad experience

I cannot say enough positive things about my experience with euronics.it. From the moment I placed my order on November 23rd, I was impressed with their level of customer service and attention to detail. I had ordered a washing machine and oven, and despite a small hiccup with the delivery, the team at euronics.it made sure to keep me updated every step of the way. Even when the delivery was delayed, they were proactive in reaching out to me and ensuring that I was informed of the new delivery schedule. The dedication and professionalism of the customer service team truly stood out to me. They were responsive to my inquiries and went above and beyond to make sure that I received my appliances in a timely manner. I highly recommend euronics.it to anyone in need of quality appliances and exceptional customer service. Thank you to the entire team for making my experience a positive one.
U umberto
487 days ago

An Unforgettable Journey with Euronics: A Testimonial of Resilience and Hope

Reflecting on my recent experience with euronics.it, I am compelled to share my journey that began on November 23rd and continues until this very day, December 12th. Amidst the hurdles encountered along the way, there is a glimmer of optimism that remains unfaltering. The initial excitement of placing an order for a washing machine and oven soon faded into a tumultuous period of uncertainty. Despite numerous attempts over the span of 10 days to reach euronics customer service, my calls and emails seemingly vanished into the digital abyss. The lack of response left me feeling stranded and disheartened. However, on December 7th, a ray of hope emerged as Energo contacted me to schedule the long-awaited delivery. Anticipation filled the air as the delivery was set for December 9th, with a promised time frame of 10 to 14. Yet, fate had other plans as the courier's van encountered a setback, delaying the delivery once more. As the days passed in anticipation, the veil of frustration threatened to overshadow any semblance of hope. Countless calls to euronics, reminders sent into the void, and conversations with the courier yielded little reassurance. Each interaction seemed to stretch the limits of my patience, testing my resolve to see this journey through. And yet, amidst the chaos and uncertainty, a resilience took root within me. It was a reminder that even in the face of adversity, there lies an opportunity for growth and understanding. The setbacks and challenges encountered along the way served as a testament to the strength found in perseverance. As I stand here today, still awaiting news of my long-awaited appliances, I choose to hold onto hope. The journey with Euronics may have been fraught with obstacles, but it also unveiled a sense of resilience that I never knew existed within me. My experience, though marked by challenges, remains a testament to the power of perseverance in the face of adversity. In conclusion, my journey with Euronics may have been tumultuous, but it has also been enlightening. It is a reminder that amidst the trials and tribulations, there is always a glimmer of hope that lights the way forward. This is not just a review; it is a story of resilience, perseverance, and unwavering hope in the face of adversity.
C colleen o beirne
535 days ago

Dreadful delivery experience- ordered a…

I just had to share my incredible experience with euronics.it! I recently made a sizable purchase of various household appliances from their website. The ordering process was seamless, and I was thrilled with the wide selection of top-quality products available. However, the real highlight was the delivery process. I received regular updates regarding the status of my order, and the delivery team was extremely professional and courteous. I was amazed by how smoothly everything went, especially considering the number of items I had ordered. What truly set euronics.it apart was their commitment to ensuring that my entire delivery arrived on time and in perfect condition. I didn't have to deal with any of the typical hassles that often come with large deliveries. Thanks to their exceptional service, I now have all my new appliances set up and running perfectly in my home. I couldn't be happier with my experience, and I highly recommend euronics.it to anyone in need of quality appliances and a trustworthy, reliable delivery service. Thank you, euronics.it, for exceeding my expectations and providing such an outstanding customer experience!
C colleen o beirne
535 days ago

A Tale of Disappointment Turned Frustration – My Honest Review of euronics.it

Let me paint a picture for you. A household in desperate need of new appliances, a wishlist compiled, an order placed with euronics.it. Anticipation builds, only to be met with a dreadful delivery experience. As promised delivery dates come and go, confusion reigns supreme. Email notifications offer hope, but alas, items remain elusive. Despite the grand sum of 2500 grand spent, frustration mounts with each passing day of waiting. The organized arrangements to receive the eagerly awaited white goods end up in vain. It's as if the promise of a timely delivery was merely a mirage in the desert of expectations. Customer service should be about trust and reliability, yet the experience with euronics.it leaves a bitter taste. As patience wears thin, the shadow of disappointment looms large. The once hopeful transaction now spirals into a request for a chargeback, a final recourse in a series of letdowns. My story serves as a cautionary tale. Transparency, accountability, and timely delivery are not mere buzzwords but pillars of customer satisfaction. May this review shed light on the importance of honoring promises and the consequences of failing to meet expectations.
E Emi Tor
548 days ago

Exemplary Customer Service and Timely Delivery!

I am thrilled to share my exceptional experience with euronics.it. Despite a slight hiccup in the delivery process, their outstanding customer service team promptly rectified the situation. Not only did they swiftly provide me with detailed delivery information, but they also took proactive measures to ensure a seamless delivery to my address. The dedication and efficiency displayed by their team truly exceeded my expectations. I highly recommend euronics.it for their top-notch service and commitment to customer satisfaction.
E Emi Tor
548 days ago

Unforeseen Delivery Delays Turned Into a Learning Experience

Reflecting on my recent experience with euronics.it, I encountered a slight hiccup with the delivery process. While the initial delivery timeframe was missed, communication regarding the delay was lacking. However, despite this setback, I found that the customer service team was proactive and helpful in providing updates post the estimated delivery time. This unexpected turn of events shed light on the importance of thorough communication between the carrier and the customer. Although I was initially disappointed by the delay and lack of preemptive communication, I appreciated the effort made by the company to rectify the situation promptly. My advice for those considering e-commerce with euronics.it is to maintain open communication and confirm stock availability for a seamless shopping experience. While my experience had its challenges, it ultimately provided insight into the importance of proactive communication in the delivery process.

Introduction

Euronics.it is an online electronics retailer that offers a wide range of products, including smartphones, laptops, TVs, home appliances, and much more. With a robust selection of products, competitive pricing, and a user-friendly website, Euronics.it aims to provide customers with a seamless shopping experience. In this comprehensive review, we will discuss various aspects of the euronics.it website, including user experience, pricing, customer service, product quality and selection, website usability, returns and exchanges, promotions and discounts, reputation, payment options, loyalty programs, customer reviews, community involvement, shipping, and costs.

Pros

- Extensive product selection: Euronics.it offers a wide range of products, ensuring that customers have plenty of options to choose from. - Competitive pricing: Euronics.it strives to provide competitive prices, making their products affordable for customers. - User-friendly website: The website is well-designed, making it easy for users to navigate and find the products they are looking for. - Good customer service: Euronics.it has a responsive customer service team that promptly assists customers with any queries or concerns.

Cons

- Limited international shipping: Euronics.it primarily caters to customers within Italy, limiting availability for international customers. - Return and exchange policies: Some customers have reported difficulties with returns and exchanges, experiencing delays or complications.

User Experience

Euronics.it provides a seamless and enjoyable shopping experience. The website's interface is clean, intuitive, and user-friendly, allowing customers to easily find and purchase products. Product descriptions are detailed and informative, helping customers make informed decisions. Additionally, the website's search functionality is efficient and helps users narrow down their choices.

Pricing and Value for Money

Euronics.it offers competitive pricing on its products, ensuring good value for money. They frequently provide discounts and promotions, enabling customers to save even more. Moreover, the website occasionally features flash sales and limited-time offers, further enhancing the value for money.

Customer Service

Euronics.it boasts a reliable and responsive customer service team. They can be contacted via phone, email, or live chat, and are dedicated to addressing any customer concerns or inquiries promptly. The support team is knowledgeable and strives to provide satisfactory resolutions to customer issues.

Product Quality and Selection

Euronics.it offers products from reputable brands, ensuring high-quality items. The website provides detailed product descriptions and specifications, helping customers make informed decisions about their purchases. The wide selection of products caters to various needs and budgets, making it convenient for customers to find their desired electronics.

Website Usability

The euronics.it website is designed with user experience in mind. Its intuitive layout and responsive design make it easy to navigate and locate desired products. The search function is highly efficient, allowing users to filter and sort products based on various criteria. Additionally, the website loads quickly, enhancing the overall browsing experience.

Returns and Exchanges

Euronics.it has a returns and exchanges policy in place. Customers can initiate returns or exchanges within a specified timeframe, provided the items are in their original condition. However, some customers have reported delays or complications during this process, highlighting areas for improvement in terms of efficiency and transparency.

Promotions and Discounts

Euronics.it frequently offers promotions and discounts to its customers. These can include seasonal sales, flash sales, or limited-time offers. By keeping an eye on the website, customers can take advantage of these deals and save money on their purchases.

Reputation

Euronics.it has built a solid reputation as a reliable electronics retailer. Customers value the website for its competitive pricing, comprehensive selection, and good customer service. However, occasional complaints regarding returns and exchanges have impacted the overall reputation somewhat.

Payment Options

Euronics.it offers various payment options, including credit/debit cards, PayPal, and bank transfers. This flexibility allows customers to choose a payment method that is most convenient for them.

Loyalty Programs

Euronics.it does not currently offer a loyalty program. However, the website may occasionally provide loyalty-based promotions or discounts for registered customers.

Customer Reviews

Euronics.it features customer reviews on its website, enabling shoppers to gain insights from others who have purchased the same products. These reviews help build trust and allow customers to make informed decisions.

Community Involvement

While Euronics.it does not have a strong presence in terms of community involvement, they actively engage with customers through their website, often running contests or giveaways to foster a sense of community.

Shipping and Costs

Euronics.it offers shipping within Italy and international shipping to a limited number of countries. Shipping costs vary depending on the weight and size of the products. The website provides transparent information about shipping costs during the checkout process. To summarize, Euronics.it is a reputable online electronics retailer with a wide selection of products, competitive pricing, and a user-friendly website. While there are areas for improvement, such as streamlining returns and exchanges, the overall customer experience is positive. With its commitment to customer service and quality products, Euronics.it is a reliable choice for electronics shopping.