Evemattress Reviews

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38 Reviews

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8% users rated Terrible
11% users rated Poor
26% users rated Average
55% users rated Very Good
0% users rated Excellent
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M Martin Graham
55 days ago

From Disappointment to Delight: My Journey with Eve Mattress

As someone who values a good night's sleep, I took the leap and invested in an Eve mattress from evemattress.co.uk in January 2022. Excited to experience the touted comfort and support, I eagerly unpacked the mattress only to find it disappointingly soft compared to my previous memory foam mattress. Unsure of what to do, I reached out to the company expressing my concerns. While initially hesitant, I decided to heed their advice and give the mattress a chance during the trial period. Despite my efforts to adapt, the softness never quite aligned with my preferences. As time passed, my dissatisfaction grew as the mattress began to sag, robbing me of the comfort I longed for. To add to my woes, news of the company's financial struggles and subsequent change in ownership left me with a bitter taste, realizing that the warranty I relied on was no longer valid. Reflecting on the £800 investment that fell short of expectations, I learned a valuable lesson. While marketing promises and trial periods may seem appealing, the true test lies in the longevity and reliability of the product. My experience serves as a cautionary tale against being swayed by guarantees that may not hold true in uncertain times. Despite the initial letdown, I remain hopeful that my next mattress journey will lead me to a restful haven, devoid of disappointments and financial setbacks. Thank you, Eve Mattress, for the lesson learned amidst the trials and tribulations.
B Brahim Sersou
55 days ago

An Unbeatable Investment: Quality and Service Beyond Expectation

As a satisfied customer of evemattress.co.uk, I cannot help but express my sheer delight with the unparalleled experience I had with their product and service. From the prompt and courteous delivery to the moment I laid my eyes on the hybrid mattress, every aspect exceeded my expectations. The mattress itself not only screams luxury, but it also offers a level of comfort that is truly unmatched. The quality of sleep I have been getting since I started using it is incomparable. I wake up feeling refreshed and ready to tackle the day ahead, all thanks to this incredible investment. Not only is the mattress of exceptional quality, but the service provided by the agents at evemattress.co.uk was second to none. Their professionalism and commitment to customer satisfaction truly set them apart. In conclusion, I wholeheartedly endorse evemattress.co.uk and their products. The value for money that this hybrid mattress provides is simply unbeatable. If you are considering upgrading your sleep experience, look no further. Trust me, you won't be disappointed.
A andrew
56 days ago

Transformed My Sleep: From Restless Nights to Luxurious Lie-Ins!

Reflecting on my experience with evemattress.co.uk, I can confidently say that it has been nothing short of transformative for my sleep quality. After enduring months of restless nights and struggling to find comfort, I took a leap of faith and invested in an Eve mattress. The results? Remarkable. Not only am I now drifting off to sleep more quickly, but I am also luxuriating in one or two much-needed lie-ins. The comfort and support this mattress provides are truly unparalleled. Moreover, my interactions with the company were seamless and professional, enhancing my overall shopping experience. Both my wife and I unanimously agree that our Eve mattress is exceptionally comfy, making it a game-changer for our sleep routines. If you're seeking a restful and rejuvenating sleep experience, look no further than Eve. Trust me, it's worth every penny! 👍
S Sanjay Maan
56 days ago

Transformed My Sleep Experience: A Premium Mattress Review

After struggling with sleepless nights, I decided to invest in a premium mattress from evemattress.co.uk. From the very first night, I could feel the difference it made. The comfort level was beyond my expectations, earning a solid 9.9 out of 10 rating from me. The support it offered was unparalleled, alleviating any aches and pains I used to wake up with. I am delighted with my purchase and can confidently say that this mattress has truly transformed my sleep experience. Thank you, evemattress.co.uk, for providing such a quality product that has made a significant difference in my life!
A Alex Mckenzie
56 days ago

Transformed Sleep Experience: A Customer’s Journey with Eve Mattress

Embarking on a quest for a perfect night's sleep led me to evemattress.co.uk, where dreams truly come true. From the moment my mattress and bed frame arrived promptly, carried by a team of friendly delivery workers, I knew I was in for something special. After 34 blissful nights of sinking into the cloud-like comfort of my new mattress, I can confidently declare my satisfaction. Each evening feels like a luxurious escape, cocooned in layers of plush support and impeccable design. The bed frame, though requiring a couple of hours of assembly, stands as a testament to both durability and style, enhancing the ambiance of my sanctuary. Securing this sleep haven during a sale was the cherry on top, leaving me not just a happy customer, but a truly grateful one. Thank you, Eve Mattress, for transforming my nights and rejuvenating my days with your unparalleled quality and service.
K Karen
57 days ago

Unyielding Comfort: A Personal Experience with evemattress.co.uk

Upon trying the mattress from evemattress.co.uk, I found that it did not quite meet my expectations. As someone on the lighter side, the foam felt surprisingly hard and unyielding to me, which affected my overall comfort. Despite my initial reservations, I went ahead with the return process, only to be met with a series of questions that seemed a bit overwhelming at first. One particularly challenging aspect was locating the batch number for the return. Despite my best efforts to search under the mattress and remove the cover, I struggled to find the required information. However, once I reached out to customer service, the human touch made all the difference. They guided me through the process and even suggested a simple solution – just give them a call for a smoother experience. As I await the pickup of the mattress and the refund process, I appreciate the support and guidance provided by the customer service team. While my experience may not have been flawless, the dedication to helping me through the return process has been reassuring. I look forward to a resolution and hope for a more comfortable mattress choice in the future.
P Peter Wells
58 days ago

Transformed our Sleep Experience

When we invested in a mattress from evemattress.co.uk, we were not sure if it would truly cater to both my husband's and my contrasting body shapes. However, from the first night, it was evident that this mattress was a game changer. Not only is it incredibly comfortable, but it also effortlessly accommodates our varied shapes and sizes. Now, we both wake up feeling refreshed and rejuvenated, with no more tossing and turning to find a comfortable position. Thank you, evemattress.co.uk, for transforming our sleep experience!
R Ruth Williams
58 days ago

Transformed our Sleeping Experience: Honest Review of evemattress.co.uk

I can't express how much our sleep has improved since we purchased the Eve mattress from evemattress.co.uk. The ordering process was a breeze, and the delivery was prompt and hassle-free. The fact that the mattress came compressed in a manageable box made the whole experience even better. Initially, we were a bit apprehensive about the firmness, expecting a medium-firm feel, but we're gradually getting used to it. The best part? Despite the firmness, we're waking up refreshed and undisturbed, thanks to the minimal motion transfer feature as advertised. Even though we snagged it at a 50% discount, the comfort aspect is the priority, and we're willing to give it more time before reaching a decision. All in all, we're thrilled with our purchase and eagerly looking forward to more restful nights on our Eve mattress. Thank you, evemattress.co.uk, for transforming our sleeping experience!
S Sophie Robertson
59 days ago

Eve Mattress: Turning Mistakes into Exceptional Service

Sharing my experience with Eve Mattress, I initially encountered an issue with my order where I received a single mattress topper instead of the double one I had ordered along with a mattress. Taking matters into my hands, I reached out to their online chat support where I was promptly assisted by Gabby. Gabby’s efficient and helpful response not only put me at ease but also highlighted their dedication to resolving customer concerns. Within a day, my issue was rectified, and the correct item was on its way. This seamless and swift resolution truly showcased Eve Mattress's commitment to exceptional customer service. Despite the initial hiccup, the way Eve Mattress handled the situation transformed my experience entirely. Their professionalism and attentiveness turned what could have been a negative experience into a positive one, leaving me impressed and satisfied as a customer. Thank you, Eve Mattress, for going above and beyond to make things right!
S Seth P
59 days ago

A Masterpiece of Comfort! Personalized Delivery Coming Soon

I am thrilled to share my unparalleled experience with Eve Mattress. Having indulged in two purchases from their remarkable collection, I must say, each interaction surpassed my expectations. The Lighter Mattress has transformed my sleeping routine, and the Eve memory foam pillows add a touch of luxury to every night's rest. While navigating the delivery process, the only minor setback was the absence of the option to select a specific delivery date during checkout. The mattress swiftly embarked on its journey the following day through DX, a trusted logistics partner. A detailed email from DX unfolded the eagerly anticipated delivery date, offering a convenient option to tailor the delivery day according to my schedule. Due to the freight nature of the service, delivery slots in my area were limited to 3 days per week, excluding weekends. Despite this, a prompt call to DX allowed me to secure a preferred day, engaging in a pleasant conversation with a responsive representative. It's worth noting that DX prioritizes a doorstep delivery policy, requiring recipient presence upon arrival, without the provision for leaving parcels in a secure location. The subsequent order of two memory foam pillows echoed the seamless process. Dispatched promptly by DX, an email notification disclosed the delivery date and a flexible alteration option, tailored to suit my availability. Unlike the mattress delivery, the pillow shipment boasted a broader 5-day delivery window, providing enhanced convenience, albeit excluding Saturdays. Noteworthy was the option to redirect the delivery to a neighboring address, ensuring a hassle-free receipt process. In conclusion, my perception of Eve Mattress remains unwaveringly positive. The impeccable product quality and exceptional customer service outweigh any minor logistical hiccups. As I eagerly anticipate the implementation of personalized delivery scheduling in the future, I am already considering my next purchase from Eve. The epitome of comfort awaits!
J Jane
60 days ago

Restful Nights and Exceptional Service: A Love Letter to Eve Mattress

I cannot praise Eve Mattress enough for their exceptional service and top-notch products. From the seamless delivery experience to our delightful nights of sleep, every aspect has been nothing short of perfection. The delivery team deserves a special mention for their efficiency, helpfulness, and friendliness. They not only ensured that our mattress arrived on time but also went above and beyond to make the entire process a breeze. Their professionalism truly set them apart. As for the mattress itself, my husband and I have found true comfort in it. Gone are the days of restless nights and overheating – thanks to Eve Mattress, we now wake up feeling refreshed and rejuvenated each morning. The quality of sleep we have experienced is simply unmatched. While my only qualm lies with the website's navigation, which I found a tad challenging as an older individual who isn't particularly tech-savvy, I believe that most users would navigate it with ease. It's a minor concern in the grand scheme of things, considering the exceptional service and products that Eve Mattress offers. In conclusion, if you're looking for a company that values not only the quality of their products but also the customer experience, look no further than Eve Mattress. They have exceeded all my expectations, and I am grateful for the restful nights they have brought into my life.
S STEVE DALLISTON
60 days ago

Unmatched Comfort and Support: A Sincere Recommendation

When I first tried the mattress from evemattress.co.uk, I was pleasantly surprised by its exceptional comfort and support. The quality was evident from the first night – my sleep improved drastically. However, I did notice that it tended to retain heat, making it slightly warmer than I preferred. Despite this minor inconvenience, the overall comfort it provided far outweighed this drawback. This mattress has truly transformed my sleeping experience, and I highly recommend it to anyone in search of a peaceful night's rest. The comfort it offers is unparalleled, and the support it provides is unmatched. It's a small price to pay for the blissful sleep it delivers. Thank you, evemattress.co.uk, for such an incredible product!
C Chris Jones
61 days ago

Transformed by a Restful Oasis

Unveiling my experience with evemattress.co.uk. The delivery team's efficiency was so swift that it caught us off guard, but their willingness to bring the mattress upstairs was a pleasant surprise. As we unwrapped and set up the mattress, anticipation built. When bedtime finally arrived, we were more than ready for a peaceful slumber. Our new mattress exceeded expectations, transforming our sleep into a rejuvenating experience. The team's extra effort and the quality of the product left us truly transformed.
C Cari Haysom
61 days ago

Extremely suggest Evesleep

My evaluation for evemattress.co.uk Sadly the mattress didn’t swimsuit me although my husband liked it, probably as a result of I’m 7stone 10lbs the froth didn’t give in any respect. Nevertheless Evesleep have been unbelievable and I had no hassle asking to return it, they have been very nice.
M Mr. Robert Girvan
61 days ago

Embracing Firmness for the Best Sleep of My Life with Eve

Enthralled by a desire for a new mattress, I stumbled upon Eve's website. The online ordering process was a breeze, and the delivery service exceeded my expectations. The initial surprise of the mattress being firmer than anticipated left me anxious, but Eve's guidance urging me to persevere for 30 days proved transformative. As I adjusted to the firmness, each night became more restful, and my body slowly embraced the support it needed. Thank you, Eve, for such a life-changing experience!

Introduction:

Evemattress.co.uk is an online mattress retailer that offers a wide range of high-quality mattresses designed to provide optimal comfort and support for a good night's sleep. With a focus on customer satisfaction, Evemattress.co.uk aims to bring convenience and affordability to the mattress buying process.

Pros:

- Wide selection of mattresses to cater to various sleep preferences - High-quality materials and construction ensure durability - 100-night trial period to test the mattress at home - Free delivery and hassle-free returns - Competitive pricing compared to traditional mattress stores

Cons:

- Limited options for customization or specialized features - May take a couple of weeks for the body to adjust to the new mattress - Some customers have reported issues with durability over time

User Experience:

Navigating the Evemattress.co.uk website is a breeze, with a clean and intuitive interface that allows users to find information effortlessly. The search function and categorization options help users filter through the available mattress options based on their specific needs. The website also provides detailed product descriptions, images, and customer reviews for a comprehensive understanding of each mattress.

Pricing and Value for Money:

Evemattress.co.uk offers mattresses at competitive prices, considering the quality and features they provide. While they may not be the cheapest option on the market, the value for money is evident in the long-lasting durability and comfort they offer. Additionally, the company frequently runs promotions and discounts, making their mattresses even more affordable.

Customer Service:

Evemattress.co.uk is known for its excellent customer service. Their responsive and knowledgeable support team is available to answer any queries or concerns via phone, email, or live chat. Customers appreciate the company's commitment to resolving issues promptly and ensuring a positive overall experience.

Product Quality and Selection:

Evemattress.co.uk prides itself on offering high-quality mattresses using premium materials that are responsibly sourced. Their mattresses are designed to provide optimal comfort and support, catering to various sleep positions and preferences. The selection includes memory foam, hybrid, and pocket spring mattresses to suit different needs.

Website Usability:

The Evemattress.co.uk website is user-friendly, with a well-organized layout and intuitive navigation. The site loads quickly, ensuring a seamless browsing experience. The search function and filtering options allow users to find their desired mattress effortlessly. Additionally, the website is mobile-friendly, offering a seamless experience on different devices.

Returns and Exchanges:

Evemattress.co.uk offers a hassle-free returns and exchanges policy. If customers are not satisfied with their mattress within the 100-night trial period, they can contact the customer service team to initiate a return or exchange. The company arranges free pick-up and provides a full refund or an alternative mattress, ensuring customer satisfaction.

Promotions and Discounts:

Evemattress.co.uk frequently offers promotions and discounts on their mattresses, making them more affordable for customers. These discounts can range from percentage-based reductions to free accessories or delivery. Customers can stay updated on these offers by subscribing to the company's newsletter or following their social media accounts.

Reputation:

Evemattress.co.uk has built a solid reputation in the mattress industry for delivering high-quality products and exceptional customer service. Their commitment to customer satisfaction, evidenced by positive reviews and testimonials, has contributed to their strong reputation. The company has also garnered recognition from industry experts, further establishing their credibility.

Payment Options:

Evemattress.co.uk offers various payment options to accommodate customer preferences. Customers can make their purchases using major credit cards, including Visa, Mastercard, and American Express. The website uses secure encryption protocols to ensure the safety of customers' payment information.

Loyalty Programs:

Currently, Evemattress.co.uk does not offer a specific loyalty program. However, they do reward customer loyalty through exclusive promotions and discounts, ensuring that returning customers receive added benefits.

Customer Reviews:

Customer reviews play a crucial role in providing insights into the quality and performance of Evemattress.co.uk mattresses. The website prominently features customer reviews for each mattress, allowing potential buyers to gauge the experiences of others. Positive reviews highlight factors such as comfort, support, and durability, while any negative reviews are also taken into account to address potential shortcomings.

Community Involvement:

Evemattress.co.uk demonstrates a commitment to giving back to the community. They engage in charitable initiatives and partnerships, contributing to causes related to sleep health and general well-being. These efforts foster a positive brand image and emphasize their dedication to making a difference beyond mattress sales.

Shipping and Costs:

Evemattress.co.uk offers free shipping to customers within the UK, making the purchase process even more convenient and cost-effective. The mattresses are compressed and delivered in a compact box, ensuring ease of handling. For customers in remote areas, additional charges may apply, which are communicated transparently during the checkout process. In conclusion, Evemattress.co.uk is a reputable online mattress retailer that offers high-quality products, excellent customer service, and a seamless purchasing experience. While their mattresses may not suit everyone's specific preferences, the diverse selection and value for money make them a worthwhile consideration. The positive customer reviews and community involvement further reinforce the brand's trustworthiness and commitment to customer satisfaction.