Everlane Reviews

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A Brand Betrayal: My Disappointing Everlane Experience

As a conscientious shopper seeking quality and sustainability, my excitement for Everlane's renowned reputation quickly dissipated with my first and last order. The allure of alpaca fur items proved irresistible, yet the harsh reality unveiled a stark contrast to the promised excellence. The two purchases turned out to be not only a betrayal of my trust but also a literal discomfort. The tactile experience with these items turned nightmarish - one piece caused an incessant itch that made wearing it unbearable, while the other shed fur incessantly, invading every inch of my personal space, even daring to rest on my delicate lashes. The frustration escalated as the "final sale" policy trapped me in a situation where I couldn't even return these subpar products, all while paying a hefty $60-$70 per item, depicting an unreasonable charge for such flawed goods. This disappointing encounter with Everlane shattered my confidence in their brand, showcasing a stark disparity between their marketing facade and the actual delivery of quality products. Despite their appealing facade, my advice stands as a warning to steer clear of anything beyond their basic tees, for the glamour fades quickly once you venture into uncharted territory. In conclusion, my first and last order experience with Everlane serves as a cautionary tale to fellow shoppers, emphasizing the importance of transparency and accountability in the realm of fashion and sustainability. A brand built on promises should deliver nothing less than excellence, a trait sorely lacking in this particular case. My journey with Everlane might have been short-lived, but the valuable lesson learned resonates deeply, guiding my future purchasing decisions towards brands that uphold integrity and quality above all else.

Exceptional Quality, Let Down by Costly Returns

Diving into my experience with everlane.com, the online store boasts exceptional clothing quality that truly stands out. However, what proves to be a hiccup in an otherwise smooth shopping journey is the elongated delivery time, spanning a lengthy two weeks. Upon eagerly unwrapping my purchase, I found the trousers, though of superior quality, unfortunately erred on the larger side. As a standard UK size 14, the fit around the waist and hips left much to be desired, prompting a return. Navigating the returns process revealed a downside - the returns from the UK come with a hefty price tag of £8, a crucial detail worth considering when adding items to your cart. Despite this setback, my commendations reach out to the company's prompt response and attentiveness when I raised concerns regarding the steep return costs. Their commitment to customer satisfaction was evident as they swiftly addressed my issue, reaffirming their dedication to ensuring a positive shopping experience. In conclusion, while the allure of top-notch clothing draws you in, the burden of expensive returns serves as a reminder to tread carefully. Yet, with a responsive customer service team ready to assist, the overall shopping experience at everlane.com remains a promising one, infusing hope for a seamless and satisfying shopping expedition in the future.

Exceptional Service and Dedication

Embarking on my journey with everlane.com, I encountered a minor setback regarding a price adjustment for a coat I had purchased. Eager to reduce unnecessary shipping and expenses, I reached out to their customer service team seeking assistance. Despite the initial disappointment of being unable to qualify for the adjustment due to the timing of my order, their response left me in awe of their dedication and commitment to customer satisfaction. In a world where convenience often trumps sustainability, I was pleasantly surprised by the level of care and understanding exhibited by the team. Instead of simply dismissing my inquiry, they guided me through an alternative solution, highlighting the option to return the item and reorder it with free shipping, ultimately resulting in substantial savings. While the situation may have initially seemed frustrating, the impeccable service and genuine concern exhibited by everlane.com's customer service representatives truly set them apart. Their proactive approach not only resolved my query efficiently but also showcased their unwavering commitment to fostering a positive customer experience. In a landscape saturated with impersonal interactions, the genuine care and attention to detail demonstrated by everlane.com have undoubtedly earned my trust and loyalty. I wholeheartedly recommend this brand to anyone in search of exceptional service and a company that values its customers above all else.

Exquisite Quality and Pristine Service – Everlane Shines Bright!

From the moment I discovered Everlane, I became enamored with their exquisite collection of cashmere and alpaca knitwear. Placing numerous orders over the years, I've come to rely on their unwavering commitment to delivering impeccable quality products alongside seamless logistics. Everlane's commitment to quality is unmatched, with each piece of knitwear exuding durability and luxury. The softness of their cashmere and alpaca is a true testament to their dedication to providing customers with the finest materials. Although I was disheartened by the discontinuation of some staple items, like the beloved cashmere turtleneck sweater, I appreciate the brand's pursuit of innovation and evolution. The "Soft Italian Wool" sweater, while initially promising, fell short in terms of durability, shrinking significantly after a gentle wash. Despite these minor setbacks, Everlane's alpaca and cashmere knitwear remain unparalleled in the industry. Pieces I purchased ages ago still radiate elegance and charm, even after countless wears and washes. With Everlane, I've found a reliable companion in fashion that not only delivers on quality but also ensures a seamless shopping experience. Each purchase feels like a luxurious treat, backed by the brand's unwavering dedication to excellence. For anyone seeking sophistication, durability, and a touch of luxury in their wardrobe, Everlane is a beacon of hope in a sea of fast fashion. Embrace their offerings, and elevate your style with pieces that stand the test of time.

Resolved with Remarkable Professionalism and Care: Thank You, Rachel!

I recently had a concerning experience with everlane.com, as my order for a pair of jeans seemed to have taken a detour from the US to the UK, despite me being based in Asia. Feeling frustrated and anxious about my upcoming holiday travels, I turned to the online community to share my disappointment. To my surprise, the Customer Experience team promptly reached out to me, addressing my concerns with understanding and empathy. Rachel, in particular, went above and beyond to explain the situation and offer effective solutions. Her professionalism and caring demeanor not only resolved my issue but also significantly eased my worries. I am truly impressed by the level of dedication and attention to customer satisfaction displayed by the team at Everlane. Rachel's personal touch and commitment to ensuring a positive outcome have left a lasting impression on me. Despite the initial frustration, I now feel reassured and valued as a customer. Thank you, Everlane, for turning a potentially negative experience into a shining example of exceptional customer service. I am grateful for the swift resolution and the genuine care extended to me. With this level of dedication, I am confident in recommending Everlane to others, knowing that they prioritize their customers' satisfaction above all else.

Understanding and Exceptional Service at Everlane: A Game-Changer

After a slight hiccup with my order on Everlane.com, I was initially disheartened. However, I must commend their Customer Experience team for their swift response and proactive approach in rectifying the issue. Rachel, in particular, went above and beyond to explain the situation and provided me with viable solutions, putting my mind at ease. The professionalism and dedication exhibited truly impressed me. Despite my package's unexpected detour to the UK instead of reaching me in Asia, I now feel confident that everything will be sorted out, even if it means a delay in delivery before my upcoming trip. Thank you, Everlane, for turning what could have been a frustrating experience into a testament of outstanding customer service. Your efforts have truly made a lasting impact on me.

Regretful Experience Turned Customer Advocate

I'm writing this review to share my deeply regretful experience with everlane.com. I placed an order in September and encountered multiple issues with delivery. Despite their promise to resend the items, I have yet to receive anything as we approach December. What's more disheartening is the lack of accountability and customer service. After being informed that my order was lost, I've been met with silence and avoidance when reaching out for updates or refunds. It's truly disappointing, especially as someone who held this brand in high regard. While I initially had high hopes for Everlane, this experience has left me disheartened. I sincerely hope for a resolution, but as of now, the lack of communication and fulfillment of promises has been incredibly disheartening.

I love Everlane, as do many of my working friends.

I cannot praise Everlane enough, and neither can my fellow working friends. As a loyal customer, I am astonished to see anything less than stellar reviews for Everlane, as they have always exceeded my expectations in every aspect. Their clothing effortlessly balances the line between fast fashion and luxury, offering well-made, timeless pieces with impeccable attention to detail. While certainly not the cheapest on the market, the quality and durability of their products make every penny worth it. One of the most remarkable aspects of Everlane, for me as a Canadian customer, is their seamless and efficient return process. Unlike the hassle of returning items to other online retailers, Everlane has made it as simple as can be. With just a few clicks, I can generate a return label, pack up my items, drop them off at the local post office, and receive a timely refund. It's a level of convenience and customer service that I have rarely encountered elsewhere. Finding the perfect size was a bit of trial and error, but once I did, it opened the door to a world of perfectly fitting, timeless pieces that have become staples in my wardrobe. The quality and affordability of Everlane's cotton basics are a rare find in today's market, offering the kind of enduring, classic pieces that are hard to come by. In a world dominated by fast fashion and fleeting trends, Everlane stands out as a dependable, ethical, and customer-centric brand that continues to impress me with every purchase. I have yet to encounter an online retailer that matches their level of ease in purchasing and returning items. In summary, Everlane has not only met but exceeded my expectations, and I can confidently say that they've set the bar high for what a modern, online clothing retailer should be. I genuinely believe that any negative feedback must be outdated, as my experiences with Everlane have consistently been exceptional in every way.

0 stars

As a dedicated online shopper, I always prioritize brands that offer top-notch customer service and reliability. That's why my recent experience with Everlane has been nothing short of disappointing. After the frustration of a delayed refund process, I was left feeling completely disheartened. Having sent back my purchase on the 25th of September, I expected a seamless return process. However, it wasn't until I reached out to their customer service that I received any update. Even then, the reassurances of a prompt refund within 2-5 business days were sadly unmet. I couldn't help but feel uneasy as the promised timeline came and went without any sign of my reimbursement. Upon following up yet again, my initial dismay was compounded by conflicting explanations. First, I was informed that my refund hadn't gone through as expected. Then, without warning, the narrative shifted, placing the blame squarely on me, citing a disputed charge. As someone eagerly awaiting a $200 refund, this sequence of events left me utterly frustrated and disenchanted. Reflecting on my extensive online shopping history, I've never encountered such exasperating issues before. It's disheartening to realize that what should have been a straightforward return process transformed into an ordeal, consuming both time and emotional energy. My desire for a reliable resolution was met with unnecessary complexity, and as a result, I can no longer justify supporting Everlane. The difficulty I faced in obtaining a seemingly straightforward refund has led me to reconsider my loyalty to this brand. In sharing my experience, I hope to caution others who prioritize transparency and efficiency in their online transactions. It's regrettable to admit that my trust in Everlane has been significantly compromised, making it impossible for me to endorse their services to anyone else. Moving forward, I'll be seeking out brands that truly value their customers' satisfaction and honor their commitments.

A Lifesaver: How Everlane Rescued Me!

Let me share my personal experience with Everlane, a brand that truly stands out from the rest. After a disappointing interaction with another company, I found solace in Everlane's exceptional customer service and dedication to resolving issues. I recently had an issue with a return I made, anxiously awaiting my $200 refund. After a month passed without any updates, I reached out to their customer service team. Through transparent communication and genuine concern, they reassured me and promptly resolved the situation. Despite initial setbacks and miscommunication, Everlane went above and beyond to ensure my satisfaction. They diligently worked with their finance team and me to resolve the refund delay. Their dedication and commitment to customer happiness shone through, turning a negative experience into a positive one. It's rare to find a company that values its customers as much as Everlane does. Their professionalism, accountability, and genuine care for their customers have won my loyalty. I now proudly recommend Everlane to everyone I know, highlighting their impeccable service and product quality. Thank you, Everlane, for not just resolving my issue but for restoring my faith in exceptional customer service. You've earned a customer for life!

Everlane Updated Review

I initially had a frustrating experience with Everlane after ordering a coat online. The item arrived without an order number or packing slip, making the return process quite challenging. However, after reaching out to their customer support via chat, I was directed to the Happy Returns program and managed to send the coat back through FedEx. Despite not receiving any acknowledgment of the return, I eventually received my refund, though the lack of communication throughout this process was disheartening. In a world where online shopping has become the norm, this lack of clarity and communication seemed quite off-putting to me initially. However, Everlane did eventually resolve the issue, and I received my refund. While I wish the process had been smoother and more transparent, I appreciate that the company ultimately made it right. Going forward, I hope Everlane can enhance their communication and order tracking processes to provide a more seamless experience for their customers. Overall, I'm now satisfied with the resolution, and I'm glad to update my review to reflect that. I'll be giving Everlane four stars, acknowledging that my initial frustrations were partially due to overlooking the notification in my spam folder. Despite the challenges I faced, I appreciate the efforts made to resolve the issue, and I hope to see improvements in their customer communication and order tracking in the future.

Impossible to return items

As a dedicated Everlane customer, I couldn't be happier with the wardrobe I've built from their high-quality, sustainable pieces. The craftsmanship and timeless style have captured my heart, but it's the exceptional customer service that truly sets Everlane apart. In the rare instance that I needed to make a return, the process was seamless. I simply reached out to their customer service team, and they promptly provided me with a prepaid shipping label. I dropped off the package, and my refund was processed in no time. I've always appreciated the transparency and integrity that Everlane brings to every interaction. It's clear that they genuinely care about their customers and stand behind their products. The confidence they inspire makes each purchase feel like an investment in both style and values. Thank you, Everlane, for consistently exceeding my expectations and for being a brand I can wholeheartedly trust and support. I can't wait to continue building a timeless, sustainable wardrobe with you for years to come.

Sadly I won’t be ordering online again…

I have to say, my experience with Everlane has been nothing short of disappointing. I was looking forward to receiving a cozy merino wool beanie, only to find a pair of giant men's pants in its place. Frustrated and disheartened, I reached out to their customer service, only to be met with more disappointment. While they offered to refund me if I donated the pants to charity, the reimbursement didn't even cover the cost of getting there. After a month of waiting, I still hadn't received my money. It's a shame that what should have been a simple online transaction turned into such a hassle. Sadly, I won't be ordering from Everlane again. The lack of stock accuracy and subpar customer service have left me feeling let down.

Redeemed by Exceptional Service – Everlane wins my trust back!

Everlane.com has redeemed itself in my eyes through exceptional customer service. Initially disappointed by a mix-up in my order – a merino wool beanie exchanged for oversized men's pants – I was disheartened. However, their swift response and sincere apologies turned my experience around. Not only did they allow me to donate the pants, but they also compensated me generously for the inconvenience caused. Despite the initial hiccup, Everlane's commitment to making things right shone through. Their dedication to customer satisfaction and willingness to go the extra mile have won my trust back. I am grateful for their efforts and will happily order from them again. Thank you, Everlane, for turning a negative experience into a positive one!

Comfort Amidst Confusion: A Customer’s Everlane Experience

Let me begin by saying that my relationship with fabrics is a bit complicated—I have a hypersensitivity to synthetic materials and prefer to stick to natural options like cotton, linen, and wool. So, when I stumbled upon a charming top on Everlane's website, labeled as 100% cotton, I thought I hit the jackpot. However, my excitement soon turned into frustration as the supposedly gentle fabric caused a rash, particularly around the pit area. I wanted to give it the benefit of the doubt, so I washed it meticulously and tried wearing it again, only to experience the same discomfort. This left me perplexed and somewhat disheartened. Was it truly 100% cotton as advertised, or did it hide some undisclosed element that triggered my reaction? This experience left me feeling unsettled, and I'm hesitant to make another purchase from Everlane. As someone who values honesty in product descriptions, I was disappointed by this unexpected outcome. I sincerely hope that Everlane addresses this issue to maintain the trust and satisfaction of their customers. Despite my personal setback, I believe in giving credit where it's due, and I hope to see this resolved for the benefit of others with similar fabric sensitivities.