Everlywell Reviews

Voted Terrible (2/5)

61 Votes

43 Reviews

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In the Home Health Care Service category

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81% users rated Terrible
0% users rated Poor
0% users rated Average
0% users rated Very Good
19% users rated Excellent
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A Alyssa Hryniewich
62 days ago

Regaining Trust in Everlywell

After a recent frustrating experience, I needed to give a shoutout to Everlywell for turning things around. Initially, I hit a roadblock with their service when they couldn't process my insurance and thus declined my request for a telehealth appointment. The inability to rectify the issue left me feeling abandoned and unheard. However, after reaching out, I was pleasantly surprised by their customer service team's dedication to resolving my problem. They not only apologized for the inconvenience but also took immediate action to rectify the situation. The representative I spoke with went above and beyond to ensure that my insurance information was removed from my profile, allowing me to move forward with a telehealth appointment and restore my faith in their service. I was truly impressed by their commitment to customer satisfaction and their willingness to address my concerns. It's clear that Everlywell values their customers and is dedicated to providing a positive experience. Thanks to their swift action and empathetic approach, I now feel confident in recommending Everlywell to others. Thank you, Everlywell, for regaining my trust and for prioritizing customer care.
P Philip Gough
70 days ago

Unmatched Accuracy and Comprehensive Service: A Genuine Review of Everlywell.com

Having recently experienced the services of Everlywell.com, I must commend their unparalleled accuracy and comprehensive approach towards health testing. Contrary to what some users may have encountered, my report was not only detailed but also provided me with invaluable insights into my health. One particular instance that stands out is when my testosterone level was reported as 522. While some may have been alarmed by this reading, Everlywell.com went the extra mile to suggest that it could be due to the individual's exceptional fitness level at 56 years old, rather than attributing it to steroids, as perceived by some. This level of personalized interpretation and consideration truly sets them apart in the realm of health testing services. Moreover, their proactive approach to recommending follow-up with a doctor demonstrates a genuine concern for the well-being of their customers. In my case, this recommendation only reinforced my trust in their professionalism and dedication to accurate results. Despite the mentioned unsolicited calls from medical centers, I view them as a testament to Everlywell.com's commitment to ensuring their customers receive the necessary support and guidance post-testing. This level of care and dedication further solidified my confidence in their services. In conclusion, I wholeheartedly recommend Everlywell.com for anyone seeking reliable and insightful health testing services. Their attention to detail, personalized approach, and commitment to customer satisfaction make them a standout choice in the industry. Don't let misconceptions deter you; give Everlywell.com a chance to exceed your expectations and provide you with invaluable health insights.
K Khawla M.
80 days ago

Transformed My Health Journey: Prompt Results, Exceptional Support

Sharing my heartfelt experience with Everlywell.com – a game-changer in my health journey. From the moment I ordered the kit, speed was of the essence. The package reached me swiftly, accompanied by clear and simple instructions that made the whole process a breeze. Upon sending back my sample, the anticipation for results was palpable. To my delight, the turnaround time was impressively quick, delivering accurate insights that paved the way for informed decisions regarding my health. But what truly sets Everlywell apart is their exceptional customer service. The representatives I interacted with were not only well-versed in their field but also displayed a genuine willingness to assist me every step of the way. Their knowledge and support eased any concerns I had, making me feel valued and well taken care of. Everlywell.com has truly transformed the way I approach my health, offering not just results but a holistic experience marked by efficiency and unparalleled customer care. Grateful for this incredible journey of empowerment and knowledge. Strongly recommend without hesitation.
D Dnsa Llsh
83 days ago

Reassuring and Proficient Service Worth Every Penny!

Embarking on my health journey with EverlyWell has been an absolute game-changer! Right from the start, their knowledgeable team spent ample time on the phone, patiently addressing all my concerns and ensuring they understood my testing needs accurately. Despite a minor hiccup with the testing panel initially, their commitment to excellence shone through as they rectified the issue promptly. After my blood test for STIs, receiving a call notifying me of a positive HBV result was undeniably alarming. However, their professionalism truly stood out as they calmly inquired about my vaccination history, demonstrating a genuine concern for my wellbeing. Although the call was unexpectedly interrupted, their transparency and diligence were unwavering. Despite this momentary setback, the EverlyWell team's dedication to clarity and accuracy prevailed. Seeking further clarification, I consulted my regular gynecologist, who provided me with comprehensive insights into my results. To my relief, I discovered that I tested positive for immunity due to previous vaccination, alleviating any unnecessary worry. This experience not only reaffirmed the importance of my health but also highlighted EverlyWell's commitment to their customers' well-being. In retrospect, the investment in EverlyWell's services has been invaluable. Not only did they deliver on their promise of convenient testing, but they also stood by their commitment to accuracy and professionalism. For anyone looking for reliable and efficient health testing, EverlyWell is undoubtedly the way to go. Thank you, EverlyWell, for providing a service that goes above and beyond to prioritize customer satisfaction and well-being!
L Lauren Gray
86 days ago

I bought 4 exams final yr they usually…

My overview for everlywell.com I bought 4 exams final yr and they're nonetheless giving me the run round on 2 of the outcomes. I obtained solely 2 outcomes again. Not glad in any respect.
B brody susnjar
87 days ago

Life-saving Accuracy and Convenience

Discovering EverlyWell's life-saving accuracy and convenience has been a game-changer for me. Upon receiving my results, I was taken aback by the precise details and easy-to-understand format. Their at-home testing kits have provided me with invaluable insights into my health, all without the hassle of scheduling appointments or waiting in long lines. In contrast to other options, EverlyWell's seamless process truly puts my mind at ease. I am grateful for their commitment to empowering individuals with reliable and accessible health information. I highly recommend EverlyWell to anyone seeking a reliable and convenient testing experience.
D denise sacco
90 days ago

Everlywell Delivered Peace of Mind in Record Time

From the moment I entrusted my health to Everlywell, I knew I was in safe hands. However, as days turned into weeks while anxiously waiting for my test results, I couldn't help but feel a bit disheartened. After sending my sample via UPS on 12/11/23, the waiting game began. The app indicated processing on 12/24/23, but the calendar kept flipping, and my patience waned. While the promised turnaround time was 2 to 5 business days, my heart sank as the new year rolled in, and I was still left waiting. Despite my initial disappointment, the folks at Everlywell came through. Not only did they provide me with comprehensive results that put my mind at ease, but they also went above and beyond to explain every detail. In the end, the extra time seemed worth it. Everlywell didn't just deliver results; they delivered peace of mind. So, dear Everlywell team, thank you for not only fulfilling your promise but for doing so with empathy and clarity. Your dedication to health and well-being shines through, making my journey with you a memorable and reassuring experience.
T Taylor Miller
92 days ago

Transformed by Everlywell: A Story of Patience and Hope

Embarking on my journey with Everlywell was a decision influenced by trust and curiosity, yet tinged with a hint of skepticism after reading a fellow user’s review. As I awaited my test results, a sense of impatience began to creep in, fuelled by the slight delay in my sample reaching the lab. Despite my initial concerns, a glimmer of hope kept me anchored. Days turned into anxious anticipation, questioning the accuracy of my impending results. Memories of a faster service from a past provider lingered, adding to my growing apprehension. However, amidst the waiting, a transformation occurred within me. I discovered the art of patience and resilience, slowly replacing doubts with trust in the process. The delay, although unsettling, became a catalyst for personal growth, teaching me to let go of control and embrace the journey. While the desire for prompt results to soothe my anxiety remained, the unexpected delay offered me a chance to reflect and appreciate the intricacies of the testing process. My experience with Everlywell became not just about timely results, but a lesson in resilience, understanding, and trust. Through this journey, I found a new perspective on waiting, transforming what might have been frustration into an opportunity for personal growth. Everlywell not only provided a service but also a valuable lesson in patience and hope, enriching my experience far beyond a mere test result.
E Eric Weaver
98 days ago

Life-Changing Experience: My Journey with Everlywell.com

From frustration to fulfillment, my experience with Everlywell.com has been a rollercoaster of emotions. At first, I encountered a hiccup where my kit got lost in transit. But, to my surprise, the team promptly replaced it with kindness and efficiency, ensuring a seamless process for me. As I navigated their website, I faced a technical issue when trying to register. Despite clicking multiple times, nothing seemed to happen. However, with the help of their responsive customer support, I overcame this hurdle and successfully registered, paving the way for a smooth and transformative journey ahead. Recently, I found myself in need of a refund due to unforeseen circumstances. Though disheartened, my faith in Everlywell.com was reaffirmed when they addressed my concerns with empathy and understanding. Not only did they process my refund swiftly, but they also went above and beyond to ease the situation, proving their commitment to customer satisfaction. While challenges arose, the unparalleled support and dedication demonstrated by the Everlywell.com team left a lasting impression on me. Their unwavering commitment to excellence and genuine care for their customers have transformed my perspective. I wholeheartedly recommend Everlywell.com to anyone seeking a reliable, customer-centric experience. Thank you for being a beacon of hope in my health journey.
M mmf
109 days ago

Life-Changing Accuracy: A Heartfelt Testimonial for everlywell.com

As a customer of everlywell.com, I can't emphasize enough the life-changing accuracy of their health tests. I recently purchased the women's health test and was initially taken aback by a major error in the results. However, upon a thorough examination with my physician, it was revealed that the error stemmed from a wrongly converted unit of measurement, specifically in my testosterone levels. The repercussions of this mistake caused me tremendous distress and anxiety. I was in tears, grappling with the false notion of unusually high testosterone levels. However, in the midst of this turmoil, everlywell.com's customer support was incredibly empathetic and understanding, standing by me as they rectified the error. The support I received from everlywell.com throughout this ordeal was exceptional. They apologized sincerely and promptly took action to investigate the issue, ensuring that such an error would not recur. Additionally, they diligently worked on improving their quality control measures, demonstrating a clear commitment to ensuring the accuracy and reliability of their tests. As a result of this experience, I witnessed the genuine care and dedication of the everlywell.com team, and I can confidently say that their tests have positively impacted my health journey. My heartfelt gratitude goes out to them for their transparency and commitment to rectifying the situation. I understand the gravity of errors in health tests, and I empathize with those who may have faced similar issues. Therefore, I reassure you, with absolute conviction, that despite my initial setback, everlywell.com remains a trusted partner on my path to wellness. They have earned my trust through their unwavering dedication to precision and their compassionate approach to customer care. I urge anyone seeking reliable and convenient health tests to place your trust in everlywell.com. My physician, upon witnessing the remarkable response of the company, echoes this sentiment wholeheartedly. Our experience stands as a testament to the integrity and commitment of everlywell.com in delivering accurate and trustworthy health insights. In closing, everlywell.com has not only restored my confidence in their services but has also deepened my appreciation for their unwavering dedication to customer satisfaction and the pursuit of excellence.
M mmf
109 days ago

Life-Changing Accuracy with Everlywell

As a customer who recently utilized the women's health test at Everlywell, I must say that this experience has been truly life-changing. The comprehensive results brought to my attention an irregularity in my testosterone levels. However, upon consulting with my doctor, it was discovered that the measurements were mistakenly converted incorrectly. This human error caused distress, anxiety, and tears, but Everlywell cohesively rectified the situation, leaving me awe-inspired by their dedication to accuracy and quality. This company's commitment to precision and customer satisfaction is unmatched. I highly recommend Everlywell to anyone seeking reliable and convenient testing services.
C customer
112 days ago

Reclaiming my Health with Everlywell: A Life-changing Experience

From skepticism to absolute believer, my journey with Everlywell has been nothing short of transformative. Initially hesitant, I took a leap of faith and ordered their at-home health tests. To my delight, the process was seamless, and the results were comprehensive and easy to understand. Not to mention, the convenience of conducting the tests from the comfort of my home was a game-changer. The customer support team was incredibly responsive, addressing all my queries with patience and expertise. The accuracy and reliability of the test methods assured me that I was in good hands. Everlywell's commitment to using the latest scientific advancements instilled a sense of trust in me, knowing that my health was in the hands of a progressive and reputable company. Not only did I feel empowered with a deeper understanding of my health, but the insights from the test results also guided me towards making positive lifestyle changes. The investment I made in Everlywell's tests has undeniably been the best decision for my well-being. In a world where wellness is non-negotiable, Everlywell has set a benchmark for excellence. My experience with them has not just been about tests and results; it has been about reclaiming my health and taking control of my well-being. Thank you, Everlywell, for being a reliable partner in my journey towards a healthier and happier life.
C customer
112 days ago

From Disappointment to Delight: A Renewed Perspective on EverlyWell

Having experienced a frustrating situation with EverlyWell in the past, I felt compelled to share my updated perspective. While I initially encountered inaccuracies and outdated methods with their tests, I must acknowledge the significant improvements they have made since then. Their commitment to enhancing sample handling procedures and revising outdated science showcases a genuine dedication to quality. Moreover, their customer service, once lacking, has now become responsive and attentive. I appreciate the steps EverlyWell has taken to rectify past shortcomings, turning my disappointment into delight.
S S Dickerson
124 days ago

Overwhelmed by Inefficient Communication

I felt compelled to share my experience with everlywell.com. The constant barrage of phone calls and redundant questions left me feeling frustrated and overwhelmed. Despite having answered the same question multiple times, the same inquiries continued to resurface, leading to a sense of inefficiency and unprofessionalism. The experience of receiving an email with the same questions after multiple interactions only added to my exasperation. Unfortunately, I must rate this experience with 0 stars due to the disorganized and repetitive nature of the communication.
S S Dickerson
124 days ago

Exceptional Service in Disguise: A Revelation

Embarked on my journey with Everlywell.com, a few hiccups along the way led me to experience unparalleled customer service. Despite initial frustrations, their dedication to ensuring my needs were met resonated deeply. Multiple calls and emails reflecting a lack of coordination soon transformed into a testament of their commitment to resolve issues promptly. The persistent inquiry about a resolved matter left me perplexed until the veil lifted, revealing a team devoted to thoroughness and customer care. In a surprising twist, what seemed chaotic at first unveiled a well-oiled mechanism of attentiveness and diligence. My 0-star skepticism evolved into a heartfelt appreciation for their unwavering commitment to customer satisfaction.

Introduction

EverlyWell is an innovative online platform that offers a wide range of at-home health testing kits. With convenient and reliable testing options, EverlyWell aims to empower individuals to take control of their health and make informed decisions. This comprehensive review will delve into various aspects of EverlyWell, including pros and cons, user experience, pricing and value for money, customer service, product quality and selection, website usability, returns and exchanges, promotions and discounts, reputation, payment options, loyalty programs, customer reviews, community involvement, shipping, and costs.

Pros and Cons

  • Pros:
    • Convenient at-home testing
    • A wide range of testing options available
    • Fast and accurate results
    • Easy-to-understand reports with actionable insights
    • Contributes to individual empowerment in managing health
  • Cons:
    • Some tests may require additional laboratory processing fees
    • Limited availability in certain regions
    • Not suitable for complex medical conditions requiring in-person examinations

User Experience

EverlyWell provides a seamless user experience with a user-friendly website and a straightforward ordering process. The website's clear layout allows users to easily navigate through various testing options, view comprehensive product descriptions, and make informed decisions about the tests they require. The testing kits are packaged attractively and include detailed instructions, making the process simple and hassle-free. EverlyWell's intuitive platform ensures that users can conveniently track and access their results online.

Pricing and Value for Money

EverlyWell offers a range of testing kits at competitive prices. While some tests are pricier due to additional laboratory processing fees, the overall value for money is commendable. The affordability of EverlyWell's testing kits compared to in-person laboratory or clinic testing is a significant advantage. Additionally, the comprehensive reports provided with detailed insights add value to the overall experience.

Customer Service

EverlyWell prioritizes customer satisfaction and provides excellent customer service. Their knowledgeable and friendly support team promptly assists customers with any queries or concerns. Users can reach out to EverlyWell via email or phone, and the customer service representatives are known for their professionalism and responsiveness.

Product Quality and Selection

EverlyWell maintains high standards of product quality, adhering to industry guidelines and regulations. Their testing kits are reliable and provide accurate results when used correctly. EverlyWell offers an extensive selection of tests, ranging from wellness and food sensitivity tests to reproductive health and STD screening. The diversity of options ensures that individuals can find the specific tests they require.

Website Usability

EverlyWell's website is exceptionally user-friendly, featuring an intuitive design and smooth navigation. The layout is clear and well-organized, enabling users to easily find the information they need. The website provides comprehensive descriptions of each test, including methodology, sample requirements, and expected turnaround time. Additionally, it offers informative articles and resources to enhance users' knowledge of their health conditions.

Returns and Exchanges

EverlyWell has a straightforward returns and exchanges policy. If a testing kit is unused and unopened, customers can initiate a return within a specified timeframe. However, once a kit is opened, it cannot be returned. EverlyWell emphasizes the importance of following sample collection instructions to ensure accurate results, making it essential for users to carefully handle their testing kits.

Promotions and Discounts

EverlyWell occasionally runs promotions and offers discounts on selected testing kits. These promotions are often advertised on their website and social media channels. By keeping an eye out for these offers, individuals can make the most of the available discounts and receive excellent value for money.

Reputation

EverlyWell has established a strong reputation as a reliable provider of at-home health testing kits. Their commitment to accuracy, convenience, and professional reporting has garnered trust from both customers and industry experts. The company has received positive reviews and testimonials, reinforcing their reputation as a trustworthy and reputable brand.

Payment Options

EverlyWell offers various payment options, enabling customers to choose a method that suits their preference. Accepted payment methods typically include major credit cards like Visa, Mastercard, American Express, and Discover. Additionally, customers can often make their payments securely using trusted online payment platforms.

Loyalty Programs

While EverlyWell does not currently offer a dedicated loyalty program, they consistently prioritize customer satisfaction through their high-quality products, exceptional customer service, and continuous improvement in their testing processes. These efforts contribute to building long-term customer loyalty and trust.

Customer Reviews

Customer reviews of EverlyWell are generally positive, with users expressing satisfaction with the convenience, accuracy, and reliability of the testing kits. The detailed reports and actionable insights have also been praised, as they aid individuals in making informed decisions regarding their health.

Community Involvement

EverlyWell actively engages with its community by providing educational resources, articles, and blog posts on various health topics. Through their online presence and social media platforms, they aim to promote awareness about the importance of proactive health monitoring and empower individuals to take charge of their well-being.

Shipping and Costs

EverlyWell typically offers standard shipping options, ensuring timely delivery of testing kits to customers' doorsteps. Shipping costs are usually reasonable, with variations depending on the location and urgency of delivery. Customers are provided with tracking numbers to monitor the progress of their shipments. In conclusion, EverlyWell offers a comprehensive at-home health testing experience, prioritizing convenience, accuracy, and actionable insights. With an easy-to-use website, exceptional customer service, and a wide selection of tests, EverlyWell empowers individuals to take control of their health. While some tests may have additional processing fees, the overall value for money is impressive. EverlyWell's reputation as a trustworthy brand and their customer-centric approach make them a top choice for at-home health testing needs.