Evisu User Reviews

Introduction

Evisu.com is a fashion brand that specializes in luxury denim wear for men, women, and kids. The company was founded in 1991 by Hidehiko Yamane, who was inspired by vintage American jeans and Japanese craftsmanship. Evisu is known for its signature seagull logo, which is embroidered on the back pocket of its jeans. The brand has a strong presence in Asia, America, and Europe, and is sold in retail stores and online.

Pros and Cons

Pros:

• High-quality denim fabric
• Unique and stylish designs
• Wide range of sizes available
• Easy-to-use online store
• Free shipping for orders over $150

Cons:

• Expensive compared to other denim brands
• Limited selection of non-denim products
• No brick-and-mortar stores in some countries
• Some customers have reported issues with sizing and quality control
• No loyalty program for frequent shoppers

User Experience

Evisu.com has a clean and modern website design that is easy to navigate. The homepage features featured products, new arrivals, and social media feeds. Customers can filter products by category, size, color, and price. Each product page has detailed descriptions, multiple photos, and customer reviews. The checkout process is streamlined and allows customers to create an account or checkout as a guest. Evisu.com also has a mobile app for iOS and Android devices.

Pricing and Value for Money

Evisu.com is a luxury brand, and its products are priced accordingly. The average price for a pair of jeans is around $200. Non-denim products such as t-shirts, sweatshirts, and accessories tend to be less expensive. While Evisu.com is not the most affordable denim brand on the market, its high-quality fabric and unique designs make it a good value for fashion-conscious customers who are willing to invest in their wardrobe.

Alternatives

Some alternatives to Evisu.com include:

• Levi's
• Wrangler
• AG
• Nudie Jeans
• A.P.C.

Customer Service

Evisu.com has a dedicated customer service team that can be reached by email, phone, or live chat. The website also has a FAQ section that answers common questions about shipping, returns, and product care. Customers can track their orders and view their order history by logging into their account. Evisu.com offers free returns and exchanges within 14 days of receiving the order.

Product Quality and Selection

Evisu.com is known for its high-quality denim fabric and attention to detail. Each pair of jeans is made with Japanese selvage denim and features embroidered details, custom hardware, and a unique distressing process. The brand also offers non-denim products such as t-shirts, sweatshirts, and accessories, although the selection is more limited. Sizes range from XS to XXL for women and S to XXL for men.

Website Usability

Evisu.com is easy to use and navigate. The website has a responsive design that adapts to different screen sizes and devices. Customers can search for products using keywords or by browsing different categories. The checkout process is straightforward and secure, with multiple payment options such as credit cards, PayPal, and Apple Pay.

Returns and Exchanges

Evisu.com offers free returns and exchanges within 14 days of receiving the order. Customers can initiate a return or exchange through their account or by contacting customer service. The product must be in its original condition with all tags and packaging intact. Evisu.com will issue a full refund or exchange for a different size or style.

Promotions and Discounts

Evisu.com occasionally offers promotions and discounts for its products. Customers can sign up for the newsletter to receive updates on sales and new arrivals. The website also has a sale section where customers can find discounted items.

Reputation

Evisu.com has a strong reputation for its high-quality denim products and unique designs. The brand has a loyal following of customers who appreciate the attention to detail and craftsmanship. However, some customers have reported issues with sizing and quality control, which may affect the brand's reputation.

Payment Options

Evisu.com accepts multiple payment options such as credit cards, PayPal, and Apple Pay. The checkout process is secure and encrypted to protect customer information.

Loyalty Programs

Evisu.com does not currently offer a loyalty program for frequent shoppers.

Customer Reviews

Customer reviews for Evisu.com are generally positive, with many customers praising the quality of the fabric and unique designs. However, some customers have reported issues with sizing and quality control. Evisu.com has a 4.1-star rating on Trustpilot based on over 300 reviews.

Community Involvement

Evisu.com has not publicly disclosed any community involvement initiatives or partnerships.

Shipping and Costs

Evisu.com offers free shipping for orders over $150. For orders under $150, shipping costs vary depending on the destination and shipping method chosen. Evisu.com ships to over 100 countries worldwide, although some countries may have restrictions or additional fees. Estimated shipping times range from 1-14 business days depending on the destination. Customers can track their orders through their account or by contacting customer service.