Users Voice for Evisu

41% users rated Terrible
11% users rated Poor
0% users rated Average
7% users rated Very Good
41% users rated Excellent
Pie Chart Review Representation for Evisu
Evisu Overall rating
Customer Support
Pricing
Returns/Refunds
User Interface
Quality

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Review article published on: 13 Mar 2019

Last updated by on 08 Mar 2023

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Mar 2022 5 4.4 4.6 1 4.6 2.4
Apr 2022 5 5 5 1 5 5
May 2022 5 5 5 5 5 5
Jun 2022 5 4.5 4.2 4 5 4
Mar 2023 3 4.7 4.4 1.8 3.9 5
Line Chart for Rating of peer stores

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Detailed Evisu Review by

Introduction

Evisu.com is a fashion brand that specializes in luxury denim wear for men, women, and kids. The company was founded in 1991 by Hidehiko Yamane, who was inspired by vintage American jeans and Japanese craftsmanship. Evisu is known for its signature seagull logo, which is embroidered on the back pocket of its jeans. The brand has a strong presence in Asia, America, and Europe, and is sold in retail stores and online.

Pros and Cons

Pros:
  • High-quality denim fabric
  • Unique and stylish designs
  • Wide range of sizes available
  • Easy-to-use online store
  • Free shipping for orders over $150
Cons:
  • Expensive compared to other denim brands
  • Limited selection of non-denim products
  • No brick-and-mortar stores in some countries
  • Some customers have reported issues with sizing and quality control
  • No loyalty program for frequent shoppers

User Experience

Evisu.com has a clean and modern website design that is easy to navigate. The homepage features featured products, new arrivals, and social media feeds. Customers can filter products by category, size, color, and price. Each product page has detailed descriptions, multiple photos, and customer reviews. The checkout process is streamlined and allows customers to create an account or checkout as a guest. Evisu.com also has a mobile app for iOS and Android devices.

Pricing and Value for Money

Evisu.com is a luxury brand, and its products are priced accordingly. The average price for a pair of jeans is around $200. Non-denim products such as t-shirts, sweatshirts, and accessories tend to be less expensive. While Evisu.com is not the most affordable denim brand on the market, its high-quality fabric and unique designs make it a good value for fashion-conscious customers who are willing to invest in their wardrobe.

Alternatives

Some alternatives to Evisu.com include:
  • Levi's
  • Wrangler
  • AG
  • Nudie Jeans
  • A.P.C.

Customer Service

Evisu.com has a dedicated customer service team that can be reached by email, phone, or live chat. The website also has a FAQ section that answers common questions about shipping, returns, and product care. Customers can track their orders and view their order history by logging into their account. Evisu.com offers free returns and exchanges within 14 days of receiving the order.

Product Quality and Selection

Evisu.com is known for its high-quality denim fabric and attention to detail. Each pair of jeans is made with Japanese selvage denim and features embroidered details, custom hardware, and a unique distressing process. The brand also offers non-denim products such as t-shirts, sweatshirts, and accessories, although the selection is more limited. Sizes range from XS to XXL for women and S to XXL for men.

Website Usability

Evisu.com is easy to use and navigate. The website has a responsive design that adapts to different screen sizes and devices. Customers can search for products using keywords or by browsing different categories. The checkout process is straightforward and secure, with multiple payment options such as credit cards, PayPal, and Apple Pay.

Returns and Exchanges

Evisu.com offers free returns and exchanges within 14 days of receiving the order. Customers can initiate a return or exchange through their account or by contacting customer service. The product must be in its original condition with all tags and packaging intact. Evisu.com will issue a full refund or exchange for a different size or style.

Promotions and Discounts

Evisu.com occasionally offers promotions and discounts for its products. Customers can sign up for the newsletter to receive updates on sales and new arrivals. The website also has a sale section where customers can find discounted items.

Reputation

Evisu.com has a strong reputation for its high-quality denim products and unique designs. The brand has a loyal following of customers who appreciate the attention to detail and craftsmanship. However, some customers have reported issues with sizing and quality control, which may affect the brand's reputation.

Payment Options

Evisu.com accepts multiple payment options such as credit cards, PayPal, and Apple Pay. The checkout process is secure and encrypted to protect customer information.

Loyalty Programs

Evisu.com does not currently offer a loyalty program for frequent shoppers.

Customer Reviews

Customer reviews for Evisu.com are generally positive, with many customers praising the quality of the fabric and unique designs. However, some customers have reported issues with sizing and quality control. Evisu.com has a 4.1-star rating on Trustpilot based on over 300 reviews.

Community Involvement

Evisu.com has not publicly disclosed any community involvement initiatives or partnerships.

Shipping and Costs

Evisu.com offers free shipping for orders over $150. For orders under $150, shipping costs vary depending on the destination and shipping method chosen. Evisu.com ships to over 100 countries worldwide, although some countries may have restrictions or additional fees. Estimated shipping times range from 1-14 business days depending on the destination. Customers can track their orders through their account or by contacting customer service.

Evisu Recent User Reviews

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Reviewer Name: deborah williams

Review Submission Date: 2021-04-21

Review Title: Sizing and quality issues
Customer Support   

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Review Description: Some of the items from them are great. Sizing is a bit off. I recently bought 2 pairs of jeans. Once worn it was evident that the material is cheap denim which stretch’s as the day goes on and I look like I’ve s**t myself by the end of the day. Not impressed at all after paying all that money for them. And now worn cannot be returned.

👤

Reviewer Name: deborah williams

Review Submission Date: 2021-04-21

Review Title: Sizing and quality issues
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Some of the items from them are great. Sizing is a bit off. I recently bought 2 pairs of jeans. Once worn it was evident that the material is cheap denim which stretch’s as the day goes on and I look like I’ve s**t myself by the end of the day. Not impressed at all after paying all that money for them. And now worn cannot be returned.

👤

Reviewer Name: Will Stocks

Review Submission Date: 2020-07-27

Review Title: I recently bought a jacket from the…
Customer Support   

Pricing                     

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Quality                     


Review Description: I recently bought a jacket from the previous season from Evisu. They kept the jacket in stock even though it was no longer listed in the main section of the site, which I was really pleased with. My package arrived on time and they even let me change my address promptly after I wrote a type in the street name.

👤

Reviewer Name: Will Stocks

Review Submission Date: 2020-07-27

Review Title: I recently bought a jacket from the…
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: I recently bought a jacket from the previous season from Evisu. They kept the jacket in stock even though it was no longer listed in the main section of the site, which I was really pleased with. My package arrived on time and they even let me change my address promptly after I wrote a type in the street name.

👤

Reviewer Name: Sam

Review Submission Date: 2020-04-02

Review Title: They let me buy an item
Customer Support   

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Review Description: They let me buy an item, messed up my shipping address about 3 times, and then cancelled and refunded my order a few days later because it was "out of stock". It was in stock when I purchased the item. I feel cheated by Evisu and they wasted a ton of my time having to verify my shipping address. When I purchased the item, it was "low in stock", not out of stock. Evisu support SUCKS, and the Evisu store sucks for letting me buy an item that was in stock and then cancelling my order.

👤

Reviewer Name: Sam

Review Submission Date: 2020-04-02

Review Title: They let me buy an item
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: They let me buy an item, messed up my shipping address about 3 times, and then cancelled and refunded my order a few days later because it was "out of stock". It was in stock when I purchased the item. I feel cheated by Evisu and they wasted a ton of my time having to verify my shipping address. When I purchased the item, it was "low in stock", not out of stock. Evisu support SUCKS, and the Evisu store sucks for letting me buy an item that was in stock and then cancelling my order.

👤

Reviewer Name: William Wei

Review Submission Date: 2019-11-06

Review Title: Measurements of jeans are off
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Review Description: Measurements of jeans are off. Shipment comes from Hong Kong, I had to pay for the shipping to HK to make an exchange. Ridiculous.

👤

Reviewer Name: William Wei

Review Submission Date: 2019-11-06

Review Title: Measurements of jeans are off
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Measurements of jeans are off. Shipment comes from Hong Kong, I had to pay for the shipping to HK to make an exchange. Ridiculous.

👤

Reviewer Name: Paul Smith

Review Submission Date: 2019-02-02

Review Title: Bought direct from them... Happy :)
Customer Support   

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Review Description: I bought a lot of items from their online shop, quick delivery in UK, excellently packed - fair prices for quality, product is superb! I had to do a couple of exchanges, which wasn't the easiest of processes/experiences, but CS team were helpful. Worth the little pain for the items I wanted ;)

👤

Reviewer Name: Paul Smith

Review Submission Date: 2019-02-02

Review Title: Bought direct from them... Happy :)
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: I bought a lot of items from their online shop, quick delivery in UK, excellently packed - fair prices for quality, product is superb! I had to do a couple of exchanges, which wasn't the easiest of processesexperiences, but CS team were helpful. Worth the little pain for the items I wanted ;)