Introduction
Evok.in is an Indian-based online retailer specializing in furniture, home decor, and furnishings. The company was launched in 2008 and has since built a reputation for offering high-quality products at affordable prices. Its expansive product range includes kitchen appliances, home decor, and furniture items. The company also operates offline stores in Ahmedabad, Bengaluru, Chennai, Delhi NCR, Hyderabad, Jaipur, Kolkata, Mumbai, Pune, and Surat.
Pros and Cons
Pros:
- Expansive product range
- Affordable prices
- Free shipping on most products
- Easy navigation on the website
- Secure payment options
Cons:
- Delivery may take longer than expected
- Some products may have limited stock
- No cash on delivery option
- Returns may take longer to process
User Experience
Navigating the Evok.in website is easy and straightforward, with clearly labeled categories and subcategories. The filters and search function are helpful in narrowing down products based on specific preferences. The website also offers detailed product descriptions, images, and reviews to help users make informed decisions.
Pricing and Value for Money
Evok.in offers products at competitive rates that are affordable for most people. The company also offers frequent discounts and promotions, making it easy for customers to save on purchases.
Alternatives
Some notable alternatives to Evok.in include Pepperfry, Urban Ladder, and HomeTown. All of these retailers offer a range of products, including furniture, appliances, and home decor items.
Customer Service
Evok.in offers a customer-centric approach to service, with a responsive customer service team that can be reached through phone, email, or live chat. The team is helpful in resolving customer queries and issues.
Product Quality and Selection
Evok.in offers high-quality products that are sourced from reputable manufacturers. The company offers a range of products, including furniture, appliances, and home decor items, with plenty of designs and styles to choose from.
Website Usability
Evok.in has a user-friendly website that is easy to navigate. The website is well-organized, with categories and subcategories labeled clearly. The search function and filter options make it easy for customers to find what they are looking for.
Returns and Exchanges
Evok.in accepts returns and exchanges within 7 days of delivery. However, the process may take longer to process, and there may be additional charges for shipping and handling.
Promotions and Discounts
Evok.in frequently offers promotions and discounts, making it easy for customers to save on purchases. There are discounts available for particular brands and products, and customers can also take advantage of special offers during festive seasons.
Reputation
Evok.in is a reputable online retailer with an established presence in the Indian home decor and furniture industry. The company has received positive reviews and feedback from customers, making it a reputable and trustworthy option.
Payment Options
Evok.in accepts multiple payment options, including credit cards, debit cards, and net banking. However, the company does not offer a cash on delivery option.
Loyalty Programs
Evok.in offers a loyalty program, which allows customers to earn points for purchases that can be redeemed for discounts and other rewards. The program is available to registered customers and offers exclusive promotions and discounts.
Customer Reviews
Customer reviews on Evok.in are generally positive, with customers praising the quality of products and customer service. The website also features a rating system that allows customers to rate products and leave reviews, helping others make informed decisions.
Community Involvement
Evok.in is involved in various social initiatives, including the donation of furniture to underprivileged communities. The company also supports local artisanal communities by sourcing handmade products.
Shipping and Costs
Evok.in offers free shipping on most products. However, delivery times may vary depending on the location and availability of the product. Customers can also opt for express delivery at an additional cost.
