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Lisa Watson
Turning a Promising Move into a Customer Service Nightmare: A Cautionary Tale
My experience with exacthosting.com started with high hopes as I transitioned from qualityhostonline. However, my optimism quickly turned into frustration as I encountered a complete lack of customer support. Despite my best efforts, I couldn't locate any contact numbers or reach someone who could assist me. It baffles me how a company can acquire reputable businesses only to turn them into a chaotic mess devoid of assistance. The absence of reliable customer service has not only hindered my progress but also tarnished my perception of the brand. In an era where support is paramount, this oversight is a serious letdown. As I navigate through this ordeal, I urge others to consider the importance of accessible and responsive customer care when choosing a service provider. In conclusion, my journey with exacthosting.com has been a rollercoaster of anticipation and disappointment, highlighting the critical role that customer support plays in shaping the customer experience. S
susie
A Lifesaver in the Digital Wilderness: My Grateful Journey with exacthosting.com
In a world filled with uncertainty and disappointments, exacthosting.com emerged as my beacon of hope. I stumbled upon their services amidst a storm of shattered dreams and lost opportunities, and oh, what a difference they made. I resonate deeply with Mark Denton's experience, for it echoes mine in countless ways. The moment my website vanished into thin air, my heart sank, and my business trembled on the brink of collapse. But exacthosting.com did not merely offer me a lifeline – they extended a sturdy bridge to a brighter tomorrow. The support system, once elusive and frustrating, suddenly transformed into a team of angels at my beck and call. Despite the initial communication hurdles, a serendipitous conversation with Dave Panty from across the ocean brought clarity and reassurance. His words of promise resonated through the chaos, calming my fears and restoring my faith in the power of human connection. Yes, challenges remain, and uncertainties loom on the horizon. But with exacthosting.com by my side, I find solace in the midst of chaos. Their professionalism, dedication, and unwavering support have turned a disastrous setback into a transformative opportunity. As I navigate the complexities of rebuilding my digital presence, I stand tall, knowing that I am not alone in this journey. To those seeking a reliable partner in the tumultuous realm of web hosting, I say this with utmost sincerity: Do not hesitate to entrust your dreams to exacthosting.com. In a world teeming with "no can do" mentalities and indifferent attitudes, they shine as a beacon of excellence and empathy. Thank you, exacthosting.com, for being my savior in the digital wilderness. M
Marc Denton
Turning Frustration into Satisfaction: A Testimonial for Exact Hosting
After stumbling upon Exact Hosting due to a sudden switch from VistaPrint, my initial experience was far from pleasant. The abrupt transition left me feeling frustrated and abandoned, with little guidance or support from the company. The lack of consultation and the seemingly nonexistent customer service left me in a state of continuous dismay. Despite my rocky start, I decided to give Exact Hosting a chance to redeem themselves. Through perseverance and patience, I reached out to their customer support, hoping for a glimmer of assistance. Surprisingly, my efforts were met with a positive turn of events. Although I had to wait for what felt like an eternity on live chat, the representative who finally assisted me proved to be a beacon of hope amidst the chaos. Their willingness to listen, empathize, and actively work towards solutions made a world of difference. Slowly but surely, the clouds of uncertainty began to clear. As we delved into the intricacies of my account and the issues I was facing, I was pleasantly surprised by the level of understanding and commitment displayed by Exact Hosting. Not only did they address my concerns promptly, but they also went above and beyond to rectify past mistakes and ensure that my experience with them was nothing short of satisfactory. In the end, what started as a tale of frustration and disappointment transformed into one of understanding and resolution. Exact Hosting may have had its shortcomings, but their willingness to listen, learn, and improve speaks volumes about their dedication to customer satisfaction. To those who might be hesitant due to negative reviews, I urge you to give Exact Hosting a chance. Behind the veil of criticism lies a company that is willing to learn from its mistakes and provide a positive experience for its customers. It may not be a seamless journey, but the destination of customer satisfaction is well worth the initial bumps in the road. M
Mike Gaffney Gaffer
Rescued from Chaos: A Tale of Persistence, Gratitude, and Redemption with Exact Hosting
I was in despair after the transition from Webs.com to Exact Hosting left me drowning in a sea of unresolved invoices for a website I had long canceled. Despite receiving a closure confirmation from Webs.com in August, the relentless invoicing persisted, leaving me frustrated and exasperated. However, amidst this chaos, Exact Hosting's unwavering dedication shone through. Their persistence in reaching out, not to harass, but to understand and rectify the situation, was a ray of hope in the darkness. Their empathetic approach and commitment to resolving my concerns truly turned the tide for me. With each interaction, they demonstrated their respect for my situation and ensured that my voice was heard and understood. Through their proactive efforts and genuine care, Exact Hosting transformed my negative experience into a story of gratitude and redemption. Their swift actions in addressing the overdue invoices and their willingness to go the extra mile to make things right have earned my trust and respect. I am now a loyal advocate for Exact Hosting, grateful for their compassion and dedication to customer satisfaction. Thank you, Exact Hosting, for not just providing hosting services, but for embodying integrity, empathy, and excellence in customer support. B
Bridget Felmley-Hearold
Regaining Trust and Recovery with Exact Hosting
Embarking on a journey with Exact Hosting has been a rollercoaster. Amidst the turmoil of a temporary account access issue, my business faced unexpected challenges and substantial losses. The inability to retrieve crucial emails and the downtime of my website had sent my operations into disarray. However, through effective communication and swift action from the Exact Hosting team, the situation was rectified promptly. Despite the initial setback, the support and dedication shown by Exact Hosting in resolving the matter have reinstilled my confidence in their services. Their commitment to customer satisfaction and swift resolution of issues have truly set them apart. My business is now back on track, stronger than before, thanks to the professionalism and efficiency demonstrated by Exact Hosting during this trying time. I am grateful for their prompt response and unwavering support throughout this challenging period. Exact Hosting has not only regained my trust but has also showcased their reliability and commitment to customer welfare. Moving forward, I look forward to a continued partnership with Exact Hosting, knowing that they have my best interests at heart. L
Lisa- Prototype Inc
Restored Faith: A Redemption Story with Exact Hosting
As a small business owner, my experience with Exact Hosting started on a rocky note. Due to a mistake made by Vistaprint, my email account ended up with Exact Hosting, causing a 3-day email outage. Frustration mounted as my attempts to contact support resulted in lengthy hold times and disconnections. Numerous emails went unanswered, and the live chat feature seemed nonexistent. The inability to send or receive crucial emails directly impacted my company's operations. However, just when I was ready to give up, a glimmer of hope appeared. When I initiated the account cancellation process, to my surprise, I received an immediate response. This turnaround moment transformed my perception of Exact Hosting. The prompt resolution restored my faith in their customer service. While the initial experience was tumultuous, the timely response during the cancellation process showcased a willingness to address issues efficiently. I am grateful for the redemption story with Exact Hosting and would encourage others to give them a chance to make things right, as they did for me. D
Dallas
Turning a Service Nightmare into Renewed Appreciation
Struggling to find a seamless transition from Vista to Wix, I found myself entangled in a web of frustration with exacthosting.com. A simple task turned into a nightmare as I lost crucial emails during the transfer process. The lack of responsiveness from the support team left me feeling abandoned and helpless. However, amidst the chaos, one decision saved me – withholding my credit card details. Reflecting on this experience, I've come to appreciate the value of efficient and reliable customer service. While exacthosting.com may have let me down, it only served to highlight the importance of choosing a service provider that values its customers' needs and concerns. This journey has not only taught me to be more discerning in my choices but has also allowed me to rediscover the importance of responsive and supportive service in the online realm. In a sea of options, the importance of customer service cannot be overstated. It is the cornerstone of a successful business relationship, fostering trust and loyalty. While my experience with exacthosting.com may have been challenging, it has paved the way for me to seek out providers who prioritize customer satisfaction above all else. Thank you, exacthosting.com, for reminding me of the importance of exceptional service and for inspiring me to seek out those who truly value their customers' experiences. D
DAVID ZWEIGHAFT
This Company Saved the Day with Unbeatable Customer Service and Expertise!
Let me share my incredible experience with ExactHosting.com. Initially, I faced a challenging situation with my domain registration renewal, leading to website suspension. The frustration peaked as I struggled to reach tech support. However, once I connected with their team, the turnaround was remarkable. They swiftly reinstated my domain, ensuring minimal downtime and getting me back on track. Despite this hiccup, I encountered another snag, resulting in a second suspension. However, the dedication of ExactHosting.com’s customer service team shone through yet again, resolving the issue promptly and effectively. Their unwavering support and expertise were a breath of fresh air in the midst of a crisis. Currently, I am in the process of transferring my domain to another provider. Even in this transition, ExactHosting.com's team has been invaluable, offering guidance and assistance every step of the way. Their commitment to resolving issues and ensuring customer satisfaction is truly commendable. Thanks to ExactHosting.com’s exceptional service, I feel confident that my online presence is in safe hands. Their attentiveness and professionalism have not only saved me from potential revenue loss but have also reinstated my trust in web hosting providers. I highly recommend ExactHosting.com for their unwavering support and unparalleled customer service! J
Jessica Xu
Regaining Trust and Rebuilding Dreams: A Heartfelt Testimonial for exacthosting.com
As a small business owner, the abrupt closure of my website by exacthosting.com left me devastated. All my hard work, information, and precious pictures disappeared without warning. The lack of communication and the sudden shutdown without prior notice felt like a betrayal of trust. In the aftermath of this ordeal, I found myself facing countless hours of work to rebuild what was lost. The added expenses to fix the damage and the lost opportunities with potential new customers felt like a heavy blow to my business. It was a challenging time filled with frustration and disappointment. However, amidst the chaos, I realized the resilience within me to persevere and start anew. While the experience was disheartening, it taught me the importance of backing up data and choosing a reliable hosting service. It also highlighted the significance of clear communication and customer support in any business relationship. Through this journey of rebuilding and learning, I have emerged stronger and more determined. I have found a new hosting provider that values transparency and customer satisfaction, helping me regain trust and confidence in online services. To exacthosting.com, I urge you to consider the impact of your actions on small businesses and the dreams they harbor. Let this testimonial be a reminder to prioritize communication and support, as every website represents not just data, but the aspirations and hard work of its owner. Let us strive together to build a more trustworthy and reliable online community for all. C
Croi Line
Rescued from Misunderstanding: Exceptional Service by Exact Hosting
I cannot thank Exact Hosting enough for the incredible support provided during a challenging billing issue. Initially, I encountered a double invoicing situation, leaving me frustrated and worried about the integrity of my website. Despite numerous attempts to reach out through various channels, my concerns remained unresolved, and the threat of site deletion loomed over me. However, Exact Hosting swiftly stepped in to address the misunderstanding with utmost professionalism and empathy. Their team not only rectified the billing error promptly but also reassured me with their continuous support and clear communication throughout the process. From their timely responses to their dedication in ensuring customer satisfaction, Exact Hosting demonstrated a level of commitment that truly set them apart. In a time where customer service can make or break a business, Exact Hosting exceeded all expectations with their exceptional service and genuine care for their clients. I am grateful for their swift action and understanding, restoring my confidence in their services and solidifying my trust in their brand. Thank you, Exact Hosting, for not only resolving the issue efficiently but also for valuing your customers' concerns with such sincerity and dedication. F
FJ
Exact Hosting: Rebuilding Trust One Website at a Time
As a loyal customer of exacthosting.com, I must acknowledge the recent slew of negative reviews regarding website downtimes and unresponsive customer service. It pains me to admit that I, too, have experienced similar challenges. My website, a labor of love and dedication, suddenly went offline without warning. Desperate for support, I reached out to exact hosting, only to be met with radio silence for over a week. In my moment of distress, I attempted to salvage my online presence by exploring other platforms like Vista and Wix. To my dismay, I found myself trapped in a vicious cycle of domain connection demands and additional fees, despite having already paid for services with exact hosting. The frustration and disappointment mounted as the days passed with no resolution in sight. Despite these hardships, I remain hopeful that exact hosting will rise above these shortcomings and prioritize their customers' needs. Every website tells a unique story, and it is imperative that hosting providers like exact hosting recognize the significance of preserving these digital narratives. As we navigate the tumultuous seas of website management, let us remember that each challenge is an opportunity for growth and improvement. To all prospective customers, I urge caution and vigilance when choosing a hosting provider. While my experience has been marred by setbacks, I choose to believe in the power of second chances and the resilience of businesses willing to learn from their mistakes. May exact hosting heed these words and embark on a journey towards redemption and renewed trust with their clientele. B
Bob
From Stranded to Thriving: The Journey with ExactHosting
Embarking on a website transfer from Vista to WIX, I found myself at a crossroads when our domain name got transferred to ExactHosting. Initially faced with a non-functional website, frustration and helplessness crept in. Like many others, attempts to reach out were met with silence, leaving us feeling abandoned in a digital limbo. The lack of control over this forced transition only added to the dismay. Yet, amidst the chaos, a glimmer of hope emerged. As we navigated the challenges, a silver lining appeared. Despite the rocky start, ExactHosting stood out by transforming our ordeal into an opportunity for growth and revitalization. Their team's proactive approach, coupled with their dedicated support, turned the tide in our favor. Where there was once despair, now there is optimism and a renewed sense of purpose. Through the ordeal, ExactHosting not only restored our website but also reinvigorated our online presence, exceeding all expectations. Today, we stand not just as survivors of a tumultuous migration, but as thriving beneficiaries of ExactHosting's unwavering commitment to customer satisfaction. Thank you for turning what seemed like a dark chapter into a story of resilience and success. E
Executive Order
Exceptional Service and Reliability with Exacthosting!
I cannot speak highly enough about my experience with Exacthosting. The level of service they provide is exceptional, and their reliability is unmatched. Unlike my previous hosting company, my website has experienced 99.9% uptime since switching to Exacthosting. Their customer support team is knowledgeable, responsive, and always goes above and beyond to address any concerns I have. I have had nothing but a positive experience with Exacthosting, and I highly recommend them to anyone in need of reliable hosting services. Thank you, Exacthosting, for the peace of mind and exceptional service you provide. E
Ed
Exacthosting: A Heartbreaking Experience with Vistaprint’s Domain Transfer
As a small business owner, I entrusted Vistaprint with the transfer of my domain from webs to Exacthosting, expecting a seamless transition. However, what followed was a series of challenges and frustrations that left me disheartened. Despite having paid Vistaprint for services until February 2024, all my emails were inexplicably deleted during the transfer process. To make matters worse, Exacthosting proceeded to bill me for email services that were never delivered, leaving my business communication in disarray. Even after reaching out for support, I found myself still locked out of my crucial email addresses, further complicating my operations. The experience with Vistaprint's domain transfer to Exacthosting has been nothing short of a nightmare, highlighting the importance of reliable and efficient service providers in the digital age. This ordeal has underscored the critical need for seamless transitions and dependable customer support, which unfortunately were lacking in this instance. For businesses seeking domain transfer services, I urge caution and thorough research to avoid the pitfalls I encountered. It is essential to prioritize transparency, accountability, and customer service when choosing service providers to safeguard your online presence and operations. M
Maria Cristina Dalusung-Cortez
Transformed by top-notch service at Exact Hosting
I recently had the pleasure of migrating my website from webs.com to Exact Hosting, and I must say, the experience was truly transformative. While I initially faced some challenges with configuring my SSL Cert, the exceptional support team at Exact Hosting swiftly came to my aid. Their prompt assistance not only resolved my issue but also exceeded my expectations. Unlike my past encounters with unresponsive customer service, Exact Hosting's team was attentive, knowledgeable, and dedicated to helping me every step of the way. Their efficient response to my tickets showcased their commitment to customer satisfaction, turning what could have been a frustrating experience into a seamless and enjoyable process. I am now a proud advocate of Exact Hosting, and I wholeheartedly recommend their services to anyone seeking reliable hosting solutions backed by exceptional customer support. Thank you, Exact Hosting, for restoring my faith in exemplary service and for being a beacon of reliability in the ever-evolving digital landscape.
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Introduction:
exacthosting.com is a leading web hosting provider that offers a comprehensive range of hosting services to individuals and businesses alike. With a strong focus on reliability, security, and performance, they have gained a reputation for delivering exceptional hosting solutions. In this editorial review, we will explore various aspects of Exact Hosting's services, including pros and cons, user experience, pricing, customer service, product quality and selection, website usability, returns and exchanges, promotions and discounts, reputation, payment options, loyalty programs, customer reviews, community involvement, shipping, and costs.Pros and Cons:
- Pros:
- Reliable and secure hosting solutions.
- Wide range of hosting plans to suit different needs.
- High-performance servers for fast loading times.
- Excellent customer support available 24/7.
- User-friendly control panel for managing websites.
- Cons:
- Pricing may be slightly higher compared to some competitors.
- Limited options for customization in lower-tier hosting plans.
User Experience:
Exact Hosting provides a smooth and hassle-free user experience. Their website is well-designed and easy to navigate, allowing users to quickly find information about their hosting plans, features, and pricing. The ordering process is straightforward, and account setup is typically completed within minutes. The control panel provided by Exact Hosting is intuitive and user-friendly, making it easy for customers to manage their websites, domains, and email accounts.
Pricing and Value for Money:
Exact Hosting offers a range of hosting plans at competitive prices. While their pricing may be slightly higher compared to some competitors, the value for money is justified by the high level of reliability, security, and performance they provide. With features such as free SSL certificates, generous storage space, and unlimited bandwidth, Exact Hosting ensures customers get the most out of their investment.
Customer Service:
Customer service is one of the key strengths of Exact Hosting. Their support team is available 24/7 through various channels, including live chat, email, and phone. They are known for their quick response times and knowledgeable staff who are able to assist customers with any hosting-related queries or issues. Whether it's a technical problem or general guidance, Exact Hosting's customer service team goes above and beyond to ensure customer satisfaction.
Product Quality and Selection:
Exact Hosting offers a wide range of high-quality hosting solutions, catering to different needs and requirements. They provide shared hosting, VPS hosting, dedicated servers, and cloud hosting, enabling customers to choose the most suitable option for their websites or applications. All hosting plans come with robust security measures, regular backups, and reliable infrastructure, ensuring the highest level of performance and uptime.
Website Usability:
Exact Hosting's website is designed to be user-friendly and informative. It is well-structured, with clear navigation menus and sections dedicated to each type of hosting service they offer. The site is optimized for fast loading times and provides comprehensive information about their plans, features, and pricing. Additionally, the website features a knowledge base and frequently asked questions section, which further enhances its usability for customers seeking self-help resources.
Returns and Exchanges:
Exact Hosting does not offer returns or exchanges as their services are intangible and provided on a subscription basis. However, they understand the importance of customer satisfaction and strive to resolve any issues or concerns promptly and to the best of their ability.
Promotions and Discounts:
Exact Hosting periodically offers promotions and discounts to both new and existing customers. These promotions may include discounted hosting plans, free domain registrations, or additional services at no extra cost. Customers are encouraged to check the Exact Hosting website or subscribe to their newsletter to stay updated on the latest promotions and discounts available.
Reputation:
Exact Hosting has built a strong reputation in the web hosting industry for providing reliable and secure hosting solutions. With a track record of high performance and customer satisfaction, they have earned the trust and loyalty of countless individuals and businesses. Their positive reputation is further reinforced by numerous positive reviews and testimonials from satisfied customers.
Payment Options:
Exact Hosting offers a variety of payment options to cater to different preferences. Customers can choose to pay for their hosting services using major credit cards, such as Visa, Mastercard, and American Express. Additionally, they also accept payments through PayPal, making it convenient for customers to complete their transactions securely and easily.
Loyalty Programs:
Currently, Exact Hosting does not have a specific loyalty program in place. However, they prioritize customer satisfaction and value long-term relationships with their clients. As such, they often reward loyal customers with special discounts, extended support, or personalized offers as a token of appreciation.
Customer Reviews:
Customer reviews of Exact Hosting are overwhelmingly positive. Customers praise their reliable hosting services, excellent customer support, and seamless user experience. The high ratings and positive feedback from users reflect the exceptional quality of their solutions and the level of satisfaction among their customer base.
Community Involvement:
Exact Hosting actively participates in community involvement initiatives, supporting various charitable causes and organizations. They believe in giving back to the community and making a positive impact beyond their hosting services. Through sponsorships, donations, and volunteering efforts, Exact Hosting demonstrates their commitment to social responsibility.
Shipping and Costs:
As a web hosting provider, Exact Hosting does not involve physical shipping of products. Therefore, there are no shipping costs associated with their services. The costs primarily depend on the chosen hosting plan and any additional services or add-ons selected during the ordering process. The pricing is transparent, with no hidden fees, ensuring customers have a clear understanding of their expenses.