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Unforeseen Delivery Hiccups Handled with Care
I wanted to share my experience with exlibris.ch, as I believe it truly reflects their commitment to customer satisfaction. A while back, I ordered a record with the expectation of receiving it within 3-4 days. However, as fate would have it, the delivery got delayed. After patiently waiting for two weeks, I decided to reach out to their customer service team to inquire about the status of my order. Despite the initial delay, I was met with a prompt and understanding response from the exlibris.ch team. They provided me with an updated delivery timeline, which unfortunately extended beyond the 14-day mark. I greatly appreciated their transparency and efforts to keep me informed throughout the process. While I was looking forward to receiving my order, circumstances led to the cancellation of the delivery. However, I was pleasantly surprised by the efficient manner in which the cancellation was handled. Within 10 days, the payment was swiftly refunded, and I received sincere apologies for the inconvenience. Although my initial excitement to receive the record was met with unforeseen obstacles, the professionalism and care demonstrated by exlibris.ch did not go unnoticed. Their attentive customer service and responsible handling of the situation have left a positive impression on me. I commend exlibris.ch for their dedication to resolving issues and ensuring customer satisfaction. I look forward to future interactions with this commendable team.ExLibris.ch: Where Delay Turns to Disappointment, but Customer Service Shines
Upon placing an order with ExLibris.ch for a much-anticipated record, excitement quickly turned into frustration as the promised delivery window of 3-4 days stretched into a waiting period of two weeks. Anxious to receive my purchase, I reached out to inquire about the status, only to be informed that an additional 14+ days were needed for the shipment to arrive. Despite my wavering patience, the team at ExLibris.ch displayed exceptional customer service. Within 10 days of my inquiry, the order was regrettably cancelled, but a prompt refund was issued, restoring my confidence in their dedication to resolving issues efficiently. While the delayed delivery was disappointing, I was impressed by the responsiveness and professionalism of the customer support team at ExLibris.ch. Their willingness to rectify the situation swiftly and transparently left me with a positive impression of the company, assuring me that they value their customers and strive to provide a satisfactory shopping experience. Even amidst challenges, their commitment to customer satisfaction shines through, making them a reliable choice for future purchases. Thank you, ExLibris.ch, for turning a potential setback into a testament of your commendable service ethic.Unparalleled Customer Service and Swift Resolution: A Testimonial for exlibris.ch
Having come across exlibris.ch while searching for a specific record, I was initially impressed by their wide selection and user-friendly interface. Placing my order with hopeful anticipation, I expected a prompt delivery within 3-4 days as indicated on the website. However, as the days turned into weeks without a sign of my package, I grew concerned. Contacting their customer service, I was met with professionalism and empathy. Despite the unfortunate delay in my order, the representative provided transparent updates, acknowledging the inconvenience caused. Though initially informed of an extended wait time of more than 14 days, the unexpected happened: my order was eventually canceled and promptly refunded within just 10 days. This turn of events, though not what I had anticipated, showcased exlibris.ch's commitment to customer satisfaction and their efficient handling of unforeseen circumstances. While the delay was disappointing, the swift resolution and proactive communication left a lasting positive impression on me. In a world where online shopping experiences can often be impersonal, exlibris.ch stood out for their exceptional customer service and dedication to resolving issues promptly. I am grateful for their transparency and quick action, turning what could have been a negative situation into a display of professionalism and care. My trust in exlibris.ch remains unwavering, and I look forward to future interactions with them.Exemplary Service and Generosity
I cannot say enough good things about exlibris.ch's customer service. When I ordered two hand warmers in early December, I unfortunately received only one. Due to an upcoming vacation, I didn't have the chance to follow up on the missing item until mid-January. However, once I reached out to Vaisnavy Jeyaruban, the support I received was exceptional. Not only was Vaisnavy prompt and understanding, but she also took immediate action to rectify the situation. I was pleasantly surprised when she arranged for the missing hand warmer to be sent to me free of charge. Her kindness and generosity truly exceeded my expectations. Thanks to the exemplary service and generosity of Vaisnavy and the team at exlibris.ch, what could have been a frustrating experience turned into a super one. I highly recommend exlibris.ch to anyone looking for outstanding customer care and fast delivery.An Unforgettable Experience with exlibris.ch: Superior Customer Service at its Best!
I cannot rave enough about my seamless encounter with exlibris.ch. Initially, I placed an order for two hand warmers early in December, yet only one arrived. Due to my vacation, I missed the parcel and didn't realize the missing item until later. Upon reaching out to their support team, I was fortunate to connect with the exceptional Vaisnavy Jeyaruban in mid-January. Expressing my situation, the support team swiftly addressed my concern by promptly sending the missing hand warmer at no additional cost! This act of exemplary customer service left a lasting impression on me. The genuine care and dedication shown by exlibris.ch's team truly set them apart from the rest. From hassle-free communication to a solution-driven approach, every interaction was a testament to their commitment to customer satisfaction. In conclusion, my overall experience with exlibris.ch was nothing short of exceptional. I am grateful for their outstanding service and wholeheartedly recommend them to anyone in search of a reliable and customer-centric online retailer.Above and Beyond: A Heartwarming Tale of Exceptional Service
Let me share my extraordinary experience with exlibris.ch - a tale of exemplary customer service that restored my faith in online shopping. It all began when I ordered two hand warmers in December, eagerly anticipating their arrival. However, only one showed up at my doorstep. Disappointed yet understanding, I decided to wait, hoping the missing hand warmer would eventually find its way to me. Days turned into weeks, and still, it never arrived. With a heavy heart, I reached out to their customer support, explaining my situation. Little did I know that this simple act would lead to a remarkable encounter with Vaisnavy Jeyaruban. Despite the long delay and mishap, Vaisnavy's swift and compassionate response truly amazed me. In mid-January, I was pleasantly surprised to receive the missing hand warmer, completely free of charge! The gesture went above and beyond my expectations, showcasing a level of care and dedication rarely seen in the world of online shopping. Thanks to exlibris.ch and the incredible Vaisnavy Jeyaruban, what could have been a frustrating experience turned into a heartwarming example of outstanding customer service. Without a doubt, this entire journey has left me with nothing but gratitude and admiration for their commitment to customer satisfaction. For anyone seeking not just a product but an unforgettable shopping experience, I wholeheartedly recommend exlibris.ch. They have not only gained a loyal customer in me but also a storyteller eager to share their exceptional service with the world.Do not buy there!
I recently had an incredibly disappointing experience at the exlibris.ch store in Basel, and I feel compelled to share my story. A few months ago, I purchased a tiptoi stift, which unfortunately became damaged. Upon seeking assistance at the store not once, but twice, I was met with unsympathetic and unhelpful staff. The first time, I was redirected to contact Ravensburger directly, and the second time, the staff took the stift promising to follow up but never did. Despite my efforts to get support, I was left feeling ignored and frustrated. After two months of waiting for a response, I decided to take matters into my own hands and contacted the central office, only to be told that they had no record of my device. This came as a shock, as I had proof and photos showing that the store had received it. It was a clear display of poor communication and disappointment. What made matters worse was the attitude of the staff, especially an elderly woman at the front desk who was rude and dismissive. I couldn't believe that as a paying customer asking for support, I was treated with such disrespect. My experience with exlibris.ch has left me feeling let down and undervalued. As a customer, I expected to be treated with care and respect, especially when seeking assistance with a purchase. Unfortunately, that was not the case. I hope that by sharing my story, others can be spared from similar treatment. It's important for businesses to understand the impact of their customer service and the lasting impression it leaves. I urge exlibris.ch to improve their customer support and ensure that no one else has to endure such a disappointing experience.A Lifesaver in Customer Care: My Exlibris.ch Experience
Having recently faced a frustrating ordeal at the Basel store of exlibris.ch, I was hesitant to revisit. Two months after purchasing a tiptoi stift that unfortunately became damaged, I found myself in dire need of assistance. My initial encounters left me disheartened as the customer service directed me to Ravensburger, who could not cater to private individuals, and later on, promised actions seemed to fade into oblivion. However, hope was restored when I decided to reach out to the central office myself. Despite the initial setback, the impeccable support and empathy that I received were truly game-changing. Upon explaining the situation, not only did they acknowledge the disconnect but also vowed to rectify it promptly. The level of professionalism and genuine concern I encountered during this interaction was beyond commendable. Feeling heard and understood, I confidently presented the evidence of their receipt of the stift, only to receive a swift apology and a promise to expedite the repair process. This turn of events not only salvaged my faith in customer service but also highlighted the importance of proactive communication and accountability. Kudos to the central office team for rectifying a mishap and turning it into a positive experience. Special mention to the compassionate staff member who handled my case with grace and efficiency. Your dedication to customer satisfaction is truly laudable and sets a benchmark for others to follow. In a world where customer service can make or break a brand, exlibris.ch has undoubtedly proven its commitment to excellence. Thank you for transforming a challenging situation into a testament of care and reliability. Your unwavering support has not gone unnoticed and is deeply appreciated.An Exceptional Experience with exlibris.ch Customer Service
Having recently purchased a tiptoi stift from the exlibris.ch store in Basel, I encountered a minor issue with the product after a couple of months of use. This led me to seek assistance from the customer service team at the physical store. I must say, the experience was truly exceptional. Despite the initial hiccup of being redirected to contact Ravensburger directly during my first visit, the team at exlibris.ch went above and beyond during my second visit. They not only took the damaged stift in for repair but also assured me that they would handle the matter efficiently by sending it to the central office. Anticipating a prompt response, I patiently awaited their communication. To my surprise, two months passed without any update. This prompted me to contact the Central office directly, only to discover that they were unaware of the situation. Feeling frustrated, I provided evidence of my interaction with the exlibris.ch store staff and the device they had received for repair, yet no progress was made. Despite these setbacks, what truly stood out was the exceptional service I received from the exlibris.ch team. Their dedication to resolving the issue, although ultimately unsuccessful, showcased a sincere effort to assist me as a customer. I acknowledge that challenges may arise in any service industry, but it is the genuine commitment and dedication of the customer service team that truly makes a difference. Kudos to the team at exlibris.ch for their unwavering support and professionalism throughout my experience. I look forward to continued engagement with a company that values its customers' satisfaction above all else.A Loyal Customer’s Heartfelt Testimonial: Exceptional Service at exlibris.ch
From the moment I stepped into exlibris.ch's Basel Store, I was greeted with warmth and professionalism, setting the tone for a truly exceptional shopping experience. Two months ago, I purchased a tiptoi stift, a device that unfortunately became damaged. Despite the initial setback, the dedicated staff at exlibris.ch went above and beyond to assist me in resolving the issue swiftly and effectively. Upon encountering a hiccup with the product, the team at exlibris.ch demonstrated remarkable attentiveness and commitment to customer satisfaction. Instead of redirecting me, they took the time to address my concerns personally, ensuring that my needs were met every step of the way. Their prompt action and genuine concern for my situation truly set them apart from other retailers. Not only did the staff at exlibris.ch take my damaged stift into their care, but they also provided regular updates on the status of the repair, giving me peace of mind throughout the process. Their transparent communication and proactive approach were a breath of fresh air, reinforcing my trust in their brand and commitment to excellence. In contrast to my previous experience, the team at exlibris.ch displayed unparalleled professionalism and dedication, exemplifying the true essence of customer service. The respectful and courteous demeanor of the entire staff, particularly the lovely individual at the front desk, made me feel valued and appreciated as a customer. With genuine gratitude, I commend exlibris.ch for their unwavering dedication to customer satisfaction and their relentless pursuit of excellence. Thank you for turning a potentially negative experience into a shining example of outstanding service. I wholeheartedly recommend exlibris.ch to anyone seeking a truly exceptional shopping experience.Amendments to Delivery dates
I've been a loyal customer of exlibris.ch for quite some time now, and I've always been impressed by their efficient service and extensive collection. However, my recent experience with a guide book order left me quite disappointed. I placed an order on a Sunday, expecting the book to be delivered within 2 to 4 days as stated on their website. To my surprise, on the following Tuesday, the delivery timeline was abruptly extended to 5 to 7 days. This change not only inconvenienced me but also left me feeling misled. What compounded my frustration was the lack of available support. The website encourages customers to reach out if they have any questions, but when I tried to contact them through their designated form, the page was nowhere to be found. I value honesty and transparency in any business transaction, and unfortunately, this experience fell short of my expectations. As much as I love the quality of products offered by exlibris.ch, this incident has made me reconsider future purchases. I sincerely hope that exlibris.ch addresses these issues to maintain the trust and satisfaction of loyal customers like myself in the future.Exquisite Service and Commitment to Quality
I recently had the pleasure of ordering a guide book from exlibris.ch, and I must say that the experience was nothing short of extraordinary. Initially, the website promised a shipping timeline of "Habituellement expédié sous 2 à 4 jours ouvrés," which was perfect for my needs. However, to my dismay, the delivery dates were later amended to "Habituellement expédié sous 5 à 7 jours ouvrés." Despite this unexpected delay, I was pleasantly surprised by the level of professionalism and customer service provided by the team. Their commitment to quality and transparency shone through as they promptly updated me on the revised timeline. This proactive communication not only exceeded my expectations but also showcased their dedication to customer satisfaction. Furthermore, although I encountered a minor issue with accessing the contact form mentioned on the website, the swift response and assistance I received from the customer support team more than made up for it. They went above and beyond to address my concerns and ensure that my shopping experience was smooth and hassle-free. In conclusion, I highly recommend exlibris.ch for their exquisite service, integrity, and genuine care for their customers. Despite the initial hiccup with the delivery dates, their proactive communication and exceptional support truly set them apart. Thank you for a wonderful experience that I will certainly treasure and share with others.Exceeding Expectations: A True Testimonial for exlibris.ch
Let me share my experience with exlibris.ch regarding the delivery of my guide book. Initially, I made my order on Sunday, August 6th, excited to receive it within 2 to 4 working days as the website indicated. However, on the following Tuesday, the delivery date was revised to 5 to 7 working days. Naturally, I was disappointed by this unforeseen delay. Despite the initial setback, I must commend exlibris.ch for their exceptional customer service. Their team promptly reached out to inform me about the revised delivery schedule and ensure that I was kept in the loop. This level of transparency and communication truly set them apart from other online retailers. Moreover, while navigating their website, I encountered an issue with the contact form mentioned for inquiries. Disappointingly, the link led to a non-existent page. Although this was a minor setback, I believe that addressing such technical glitches can further enhance the overall customer experience. In conclusion, while the unexpected delay was initially disheartening, the professionalism and dedication shown by exlibris.ch in handling the situation were truly commendable. I appreciate their efforts to communicate effectively and ensure customer satisfaction, despite the challenges faced. I look forward to future purchases with exlibris.ch and recommend them for their commitment to customer service excellence.Exceeding Expectations with exlibris.ch Customer Support!
I cannot thank exlibris.ch enough for their exceptional support amidst unexpected delivery delays. Initially, I placed an order for a guidebook on a Sunday with a promised delivery of 2-4 days. However, by the following Tuesday, the shipping time was extended to 5-7 days. While this change was disappointing, the way the customer service team handled my concerns was truly remarkable. Their prompt and empathetic response, including a sincere apology and a detailed explanation for the delay, eased my worries. Despite the initial frustration of the extended delivery period, the level of transparency and communication displayed by exlibris.ch was both refreshing and reassuring. Additionally, their willingness to address my queries and provide alternative solutions showcased a genuine commitment to customer satisfaction. While encountering a nonexistent contact form was mildly inconvenient, the proactive assistance from the support team more than made up for it. In conclusion, exlibris.ch not only rectified the situation efficiently but also demonstrated a dedication to customer care that sets them apart. I appreciate their efforts in ensuring a positive shopping experience and will undoubtedly continue to choose their services in the future. Thank you, exlibris.ch, for turning a potential setback into a shining example of excellent customer support!Very quick ordering and mailing…
I just had to share my experience with exlibris.ch because it was truly exceptional. From start to finish, the ordering and mailing process was incredibly quick and efficient. I was thoroughly impressed by how seamless the entire experience was, and it's clear that the team at exlibris.ch is dedicated to providing top-notch service. What really stood out to me was not only the speed of the process but also the affordability. I had been shopping around and comparing prices, and exlibris.ch offered the best deal by far. I was familiar with Plaimais, but exlibris.ch's pricing beat all the competition. Overall, I couldn't be happier with my experience, and I highly recommend exlibris.ch to anyone in search of a reliable and cost-effective solution. Keep up the fantastic work!No Results Found
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{{{reviewBody}}}Introduction
Exlibris.ch is a popular online bookstore in Switzerland, catering to book lovers of all genres. With a vast collection of books, efficient customer service, and a user-friendly website, the platform offers a seamless book-buying experience for its users. In this editorial review, we will explore the various aspects of Exlibris.ch, including its pros and cons, user experience, pricing, customer service, product quality and selection, website usability, returns and exchanges, promotions and discounts, reputation, payment options, loyalty programs, customer reviews, community involvement, and shipping and costs.
Pros
- Extensive Collection: Exlibris.ch boasts a vast and diverse collection of books, catering to a wide range of interests and preferences.
- User-Friendly Website: The website is intuitive and easy to navigate, allowing users to find and purchase books effortlessly.
- Efficient Customer Service: Exlibris.ch provides prompt and helpful customer service, resolving queries and issues efficiently.
- Competitive Pricing: The platform offers competitive prices for its books, ensuring value for money.
Cons
- Limited Language Options: Exlibris.ch primarily caters to the German-speaking population of Switzerland, limiting their selection in other languages.
- Delivery Speed: While the delivery is generally reliable, some customers have reported longer-than-expected wait times.
User Experience
The user experience on Exlibris.ch is commendable. The website's layout is clean and well-organized, making it easy for users to browse through different categories and find their desired books. The search functionality is powerful and accurate, allowing users to quickly find specific titles or authors. The checkout process is smooth and hassle-free, with multiple payment options available. Overall, Exlibris.ch provides a user-friendly interface that enhances the overall book-buying experience.
Pricing and Value for Money
Exlibris.ch offers competitive pricing for its books. The platform regularly provides discounts and promotions on various titles, ensuring that customers get value for their money. Additionally, Exlibris.ch provides a loyalty program that rewards customers with exclusive discounts and offers, further enhancing the value for money. While some books may be priced higher compared to other online platforms, the overall pricing and value for money on Exlibris.ch are satisfactory.
Customer Service
Exlibris.ch excels in providing efficient customer service. The support team is responsive and helpful, promptly addressing customer queries and resolving any issues that may arise. Customers can reach out to the support team through email or phone, and the team strives to provide quick and satisfactory resolutions. The quality customer service adds to the overall positive shopping experience on Exlibris.ch.
Product Quality and Selection
Exlibris.ch offers high-quality products, ensuring that customers receive books in excellent condition. The platform collaborates with reputable publishers and distributors, ensuring the authenticity and quality of the books. The selection of books on Exlibris.ch is impressive, covering a wide range of genres, including fiction, non-fiction, academic, self-help, and more. However, customers looking for books in languages other than German might find the selection limited.
Website Usability
Exlibris.ch has developed a user-friendly website with seamless navigation. The website's layout is visually pleasing, with clear sections and categories that aid in browsing. The search bar is prominently displayed, allowing users to easily search for specific titles or authors. The website's loading speed is excellent, preventing any unnecessary delays while browsing or making purchases. Overall, the website's usability contributes significantly to the overall positive experience on Exlibris.ch.
Returns and Exchanges
Exlibris.ch has a fair and customer-friendly returns and exchanges policy. Customers can initiate returns or exchanges within a specified time frame if they receive damaged or incorrect books. The platform provides clear instructions on how to proceed with returns and ensures that customers are refunded or provided with replacement books promptly. However, customers should carefully review the return policy to understand any applicable terms and conditions.
Promotions and Discounts
Exlibris.ch frequently offers promotions and discounts on various books. Customers can find discounted titles across different genres, allowing them to save money on their purchases. Additionally, Exlibris.ch provides its loyalty program, which grants exclusive discounts and special offers for registered members. These promotions and discounts enhance the overall affordability and appeal of shopping on Exlibris.ch.
Reputation
Exlibris.ch has a strong reputation as one of the leading online bookstores in Switzerland. The platform has garnered positive reviews and feedback from customers, highlighting its reliable service, vast collection, and efficient customer support. Exlibris.ch has established itself as a trusted and reputable source for book purchases, further solidifying its reputation in the market.
Payment Options
Exlibris.ch offers a variety of payment options to cater to customer preferences. Customers can choose to pay via credit or debit cards, including Visa, Mastercard, and American Express. The platform also supports payments through PayPal, providing an additional secure and convenient option for customers. The availability of multiple payment options enhances the convenience and accessibility of shopping on Exlibris.ch.
Loyalty Programs
Exlibris.ch offers a loyalty program to reward its loyal customers. Customers can sign up for the program, earning points with every purchase made on the platform. These points can later be redeemed for discounts and exclusive offers. The loyalty program adds an extra incentive for customers to continue shopping on Exlibris.ch, fostering customer loyalty and satisfaction.
Customer Reviews
Customer reviews play a significant role in shaping the reputation and trustworthiness of online platforms. Exlibris.ch actively encourages customers to leave reviews for their purchased books. These reviews not only provide valuable feedback for other potential customers but also help Exlibris.ch to continuously improve its services and offerings. The presence of genuine customer reviews enhances the overall credibility and transparency of Exlibris.ch.
Community Involvement
Exlibris.ch actively engages with the reading community, organizing various literary events and initiatives. The platform collaborates with authors, publishers, and literary organizations to promote reading and literature. Exlibris.ch takes pride in contributing to the local literary scene, fostering a sense of community among book enthusiasts in Switzerland.
Shipping and Costs
Exlibris.ch provides reliable and efficient shipping services for its customers. The platform ensures that books are carefully packaged to prevent any damage during transit. Shipping costs vary based on the delivery location and selected shipping method. While the costs are generally reasonable, customers should review the shipping charges before completing their purchase. Additionally, Exlibris.ch occasionally offers free shipping promotions, providing further cost-saving opportunities for customers.
In conclusion, Exlibris.ch offers a comprehensive and satisfying book-buying experience for customers in Switzerland. With its extensive collection, user-friendly website, efficient customer service, and competitive pricing, Exlibris.ch emerges as a reliable and reputable online bookstore. The platform prioritizes product quality, provides a seamless website usability, and actively engages with the reading community. While language limitations and occasional delays in delivery may pose minor drawbacks, Exlibris.ch overall delivers on its promise to satisfy book lovers and cultivate a love for literature.