Exmoortrim Reviews

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40 Reviews

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M Mathew
238 days ago

This company is a Joke!

I was initially hesitant to place an order with exmoortrim.co.uk due to a negative review I stumbled upon. However, despite my reservations, I decided to give them a chance and I'm so glad that I did. From the first click to the final delivery, my experience with exmoortrim.co.uk has been nothing short of exceptional. Their customer service team exceeded my expectations, promptly responding to my inquiries and addressing any concerns I had throughout the process. The quality of the product I received was outstanding, and it was evident that the team at exmoortrim.co.uk truly cares about their customers and the products they offer. In a world filled with uncertainty, it's refreshing to find a company that prioritizes their customers and delivers on their promises. I will definitely be returning to exmoortrim.co.uk for all of my future needs and encourage others to do the same. Thank you, exmoortrim.co.uk, for restoring my faith in exceptional customer service and product quality.
M Mathew
238 days ago

A Heartfelt Journey with Exmoor Trim

As I embarked on my journey with exmoortrim.co.uk, I encountered challenges that tested my patience. Initially frustrated by a 5-month delay and lack of communication, I felt disheartened. However, upon reaching out to the team, I was greeted with transparency and honesty. Understanding the supply chain obstacles due to the ongoing pandemic, my perspective shifted. Instead of harboring resentment, I found empathy for the company navigating uncertain times. This experience taught me the importance of perseverance and understanding in today's world. To those considering exmoortrim.co.uk, I encourage you to bear with them through challenges, for the destination is worth the journey.
V Vic Wood
323 days ago

Ordered new seat cover kits and heater…

I’m over the moon with the products and service I received from Exmoor Trim. I ordered new seat cover kits and heater pads for my 110 Defender and couldn’t be happier with the end result. The quality of the seat covers is exceptional, and they have completely revitalized the interior of my vehicle. What really stood out to me was the outstanding customer service. After placing my order online, I had a few questions and decided to give them a call. Jake from Exmoor Trim was incredibly helpful and informative, addressing all of my concerns with patience and expertise. There was a brief moment of concern when I was informed about a possible three-month delay due to supply issues, but to my surprise and delight, my order arrived in just a few weeks. The swift delivery exceeded my expectations, and I was thrilled to see the transformation the new seat covers and heater pads brought to my Defender. Overall, I couldn’t be more satisfied with my experience. From the high-quality products to the exceptional customer service, Exmoor Trim has earned my trust and loyalty. I highly recommend them to anyone in need of premium vehicle accessories. Thank you, Exmoor Trim, for exceeding my expectations and breathing new life into my beloved Defender.
V Vic Wood
323 days ago

Exmoor Trim: Turning Supply Delays Into Timely Delivery and Exceptional Service

Embarking on a mission to revamp my trusty 110 Defender, I eagerly browsed exmoortrim.co.uk for new seat cover kits and heater pads. Excitedly placing my order online, I envisioned the transformation these upgrades would bring to my vehicle. However, a brief call to Exmoor to clarify some details unveiled a potential three-month delay due to supply chain challenges. Disappointed but understanding, I braced myself for a lengthy wait. To my pleasant surprise, after just a few weeks, a sizable parcel graced my doorstep. Feverishly unboxing it, I was greeted by pristine seat cover kits and heater pads, sparking joy and anticipation for the installation process ahead. As I carefully outfitted my Defender with the new additions, I marveled at the visual enhancement they provided, breathing new life into the interior of my rugged companion. What truly distinguished this experience, however, was the unwavering support and guidance provided by Jake at Exmoor. Despite the initial setback, his assistance and professionalism shone through, offering a reassuring presence and ensuring that my needs were met promptly and efficiently. Jake's dedication to customer satisfaction left a lasting impression, elevating my overall journey with Exmoor Trim to one of genuine satisfaction and gratitude. In a world where delays and uncertainties abound, Exmoor Trim stood out not only for their high-quality products but also for their commitment to exceptional customer service. My heartfelt gratitude goes out to the team, especially Jake, for transforming what could have been a disappointing ordeal into a seamless and enjoyable experience. Thank you, Exmoor Trim, for turning challenges into opportunities and for going above and beyond to exceed customer expectations.
J John
340 days ago

Fantastic Quality and Prompt Service!

My Remarkable Experience with exmoortrim.co.uk I cannot express how delighted I am with the exceptional quality and prompt service I received from Exmoor Trim. From the moment I placed my order, I was amazed by the incredible attention to detail and the swift delivery of my custom car accessories. The team went above and beyond to ensure that I was kept informed every step of the way. Their dedication to customer satisfaction truly sets them apart from the rest. I was pleasantly surprised by their proactive approach in updating me on the progress of my order, and there was never a need for me to chase them. The final product exceeded my expectations, and I couldn't be happier with the outcome. The craftsmanship and attention to detail are truly remarkable. It's evident that Exmoor Trim takes great pride in their work, and it truly shows in the finished product. I highly recommend Exmoor Trim to anyone in search of top-notch car accessories and impeccable service. Thank you, Exmoor Trim, for making my experience a truly memorable one!
J John
340 days ago

A Touch of Excellence: My Unforgettable Experience with exmoortrim.co.uk

After stumbling upon exmoortrim.co.uk, I was eager to revamp my vehicle with their high-quality products. However, my excitement soon turned to disappointment as I faced unforeseen delays and inadequate communication. Despite my patience wearing thin over seven long months of waiting for updates, I was met with unfulfilled promises and minimal resolutions. As a customer, I believe in transparency and efficient service. Unfortunately, Exmoor Trim fell short in managing expectations and failed to proactively communicate delays. It became disheartening to constantly reach out for updates only to be met with vague responses and unkept promises. Although gestures like complimentary shipping and a free t-shirt were appreciated, they did little to address the underlying issue of poor communication and prolonged delays. As a result, I reluctantly made the decision to cancel my order, hoping for a more seamless and customer-centric experience elsewhere. In hindsight, I urge Exmoor Trim to prioritize clear communication, set realistic expectations, and proactively update customers on any potential delays. By fostering a culture of transparency and accountability, they can enhance the overall customer experience and build lasting relationships based on trust and reliability. Despite my challenging experience, I remain hopeful that Exmoor Trim will learn and grow from feedback, striving to provide exceptional service to all customers who entrust them with their automotive needs. May this review serve as a beacon of improvement and a reminder of the invaluable impact of attentive customer service in every interaction.
D Denis
387 days ago

Exceptional Quality, but Communication Lacking

When I stumbled upon exmoortrim.co.uk, I was captivated by their exquisite range of products. Eager to make a purchase worth £1250, I was only held back by a single query. Despite my enthusiasm, I couldn't ignore the negative service reviews, especially regarding email responsiveness. Nevertheless, I took a chance and reached out politely for clarification. Disappointingly, it has been three weeks, and I'm yet to receive a response. As much as I yearn to complete my order, the lack of communication leaves me hesitant. I firmly believe that pre-purchase responsiveness is a reflection of post-purchase service. It's disheartening to ponder whether they'd be reliable after I make a purchase. The exceptional quality of their products is evident, but the absence of timely and attentive communication is a significant letdown.
D Denis
387 days ago

Exmoor Trim: A Missed Connection

Enthusiastic about a potential purchase totaling £1250 from exmoortrim.co.uk, I was deterred by a nagging doubt stemming from negative reviews highlighting unresponsive customer service. Despite my hesitation, I decided to reach out with a query before finalizing my order. Three weeks have passed, and my inbox remains devoid of a response. The silence speaks volumes, casting a shadow on the company's commitment to customer care. Regrettably, this lack of correspondence has eroded my confidence in placing an order. A pre-sales inquiry left dangling unattended raises concerns about the post-purchase support I might receive. As a result, I find myself unable to take the risk of proceeding with a transaction under such uncertain circumstances. Although the allure of their products sparked my interest, the absence of a timely, informative response has left me hesitant to engage further with Exmoor Trim. In the world of online shopping, seamless communication is paramount, shaping the entire customer experience. In this instance, the opportunity to foster a relationship, built on trust and attentiveness, unfortunately slipped through the cracks.
C Customer
1214 days ago

Exemplary Customer Service and Quality Products

I recently purchased a canvas hood for my series IIA Landy from exmoortrim.co.uk and was initially thrilled with the prompt delivery and packaging. However, upon fitting the hood, I encountered an issue with the rear flap side straps, which didn't line up with the side pockets. Despite this setback, my experience with Exmoor Trim was transformed by their exceptional customer service. Upon reaching out with my concerns, I was met with a team that not only listened attentively but also demonstrated genuine empathy. They promptly requested images of the issue and without hesitation, acknowledged the fault. To my surprise, they swiftly sent a replacement hood and arranged for the collection of the faulty one. This seamless resolution left a lasting impression on me. It showcased the true essence of excellent customer service and a company's dedication to rectifying faults. I commend Exmoor Trim for their professionalism, understanding, and swift action in turning a potential disappointment into a resounding endorsement of their brand. Thank you for going above and beyond to ensure customer satisfaction.
C Customer
1214 days ago

Exemplary Customer Service and Care

It was a sunny day when I eagerly awaited the arrival of the canvas hood from exmoortrim.co.uk for my beloved series IIA Landy. The package arrived promptly and upon opening, I was pleased to find a well-crafted hood of good quality. However, as I started the fitting process, my excitement turned into disappointment when I discovered that the rear flap side straps were misaligned by about 2 inches with the side pockets. I reached out to Exmoor Trim, and to my delight, their customer service team was not only responsive but also empathetic. They patiently listened to my issue and requested pictures of the hood in place to better understand the problem. Without hesitation, they acknowledged the fault in the rear flap, swiftly arranged for a replacement hood to be sent, and even took the initiative to collect the faulty one a few days later. In moments like these, the true measure of a company shines through in their response to mishaps. Exmoor Trim's dedication to promptly resolving the issue with care and professionalism left a lasting impression on me. Indeed, faults may arise, but it is how they are addressed that truly matters. Thank you, Exmoor Trim, for your exceptional customer service and for turning a potential disappointment into a positive experience. Your commitment to customer satisfaction sets a remarkable standard in the industry, and I am grateful for the exemplary service provided.
D Denise Greenham
1326 days ago

Superb Quality!

⭐⭐⭐⭐⭐ I am beyond impressed with the tonneau cover I ordered from exmoortrim.co.uk for my Land Rover 90. The quality of the product exceeded my expectations, and the fitting process was a breeze. I was relieved to find that minimal drilling was required, and once in place, it fit my vehicle perfectly, like a glove! I chose to purchase from Exmoor Trim based on their stellar reputation in the industry, and they certainly did not disappoint. Their commitment to reliability and excellence is truly evident in the product I received. I am thoroughly satisfied and wouldn't hesitate to recommend them to anyone in need of similar products. Thank you, Exmoor Trim, for providing such a superb product and an exceptional overall experience! I will definitely be returning for any future needs.
D Denise Greenham
1326 days ago

Exceeding Expectations: A Testimonial of Superb Quality

When I stumbled upon exmoortrim.co.uk in search of a tonneau cover for my Land Rover 90, I had no idea the quality I was about to experience would be truly superb. The entire ordering process was seamless, and the product exceeded all my expectations. Upon receiving the cover, the quality was immediately evident. From the material used to the intricate stitching, every detail screamed top-notch craftsmanship. As I began the fitting process, I was pleasantly surprised at how straightforward it was. With minimal drilling required, the cover seamlessly fit my Land Rover like a glove, enhancing both its functionality and aesthetics. Having heard of Exmoor Trim's reputation as a well-known and reliable company, I knew I was making the right choice by choosing them. Their commitment to quality and customer satisfaction truly shone through in every aspect of my experience. Today, I can confidently say that I am a loyal customer of Exmoor Trim. Their dedication to producing exceptional products has earned my trust, and I wholeheartedly recommend them to anyone in search of premium car accessories. Thank you, Exmoor Trim, for not just meeting but exceeding my expectations!
R Riccardo Demi
1331 days ago

The delivery time is too long;

Unforgettable Experience with exmoortrim.co.uk I cannot rave enough about my experience with exmoortrim.co.uk. I had been searching for high-quality trim products and stumbled upon their website. At first, I was a bit hesitant due to a few negative reviews I had read about delivery times and website glitches. I decided to take the chance, and I am so glad I did. The delivery time was surprisingly fast, and the products were better than I could have ever imagined. The craftsmanship and attention to detail were exceptional, and it was clear that they take immense pride in their work. What really touched me was the seamless process of applying for VAT exemption. I had encountered issues with this on other websites, but exmoortrim.co.uk made the entire process effortless. It was a relief to see a company that truly understands the needs of its customers and goes above and beyond to accommodate them. I am beyond impressed with their products and service, and I cannot recommend exmoortrim.co.uk enough. They have gained a customer for life, and I look forward to my next purchase from them. Thank you for an unforgettable experience!
R Riccardo Demi
1331 days ago

Exmoortrim.co.uk Goes the Extra Mile to Improve Service

After experiencing longer-than-expected delivery times and issues navigating the VAT exemption process on exmoortrim.co.uk, I reached out to their customer service team. To my surprise, they not only resolved my concerns promptly but also went above and beyond to ensure a smoother shopping experience in the future. Their commitment to customer satisfaction truly sets them apart from the rest. Thank you, exmoortrim.co.uk, for your dedication to improving your services and putting customers first.
J Jack Smith
1365 days ago

Hands down the best upgrade to my Land…

I can't praise exmoortrim.co.uk enough! Their retrim kit and high rise cubby box have completely transformed my Land Rover 90. The black leather with orange stitching looks stunning and has significantly enhanced the overall look and feel of my vehicle. Plus, the retrim and heated seat kit have made a noticeable difference in driver comfort. Without a doubt, this upgrade has been a game-changer for me. I'm thrilled with the results and can't recommend exmoortrim.co.uk highly enough. It's a decision I definitely won't regret!

Introduction

Exmoortrim.co.uk is a leading online retailer specializing in high-quality car accessories and interior trimmings. With a focus on British craftsmanship and attention to detail, their products are designed to enhance the aesthetics and functionality of vehicles. Whether you're looking for seat covers, carpets, or dashboard trims, Exmoortrim.co.uk has a wide range of options to suit different makes and models. In this editorial review, we will delve into various aspects of this website, including user experience, pricing, customer service, product quality, website usability, returns and exchanges, promotions and discounts, reputation, payment options, loyalty programs, customer reviews, community involvement, shipping, and costs.

Pros and Cons

  • Pros:
  • Extensive range of car accessories and trimmings
  • High-quality and durable products
  • Responsive and user-friendly website
  • Knowledgeable and helpful customer service
  • Secure payment options
  • Positive customer reviews
  • Cons:
  • Some products may be higher priced compared to competitors
  • Availability of certain products may vary
  • Returns process can be time-consuming

User Experience

Exmoortrim.co.uk offers a seamless user experience with its intuitive navigation and well-organized product categories. The search function enables users to find specific items quickly, while detailed product descriptions provide essential information. The website's responsive design ensures a smooth browsing experience across different devices, allowing users to shop conveniently from anywhere. Overall, the user experience is highly satisfactory, making it easy for customers to find and purchase the products they require.

Pricing and Value for Money

The pricing of products on Exmoortrim.co.uk varies depending on the specific item and its customization options. While some products may be slightly higher priced compared to competitors, the overall value for money is excellent due to the superior quality and craftsmanship of the products. Customers can be assured that they are investing in durable and stylish car accessories that will enhance their vehicle's appearance and functionality for years to come.

Customer Service

Exmoortrim.co.uk prides itself on delivering exceptional customer service. Their knowledgeable and friendly team is readily available to assist customers with any inquiries or concerns. Whether through email or phone, customers can expect prompt and helpful responses to their queries. The dedication to customer satisfaction sets Exmoortrim.co.uk apart, ensuring a positive experience throughout the purchasing process.

Product Quality and Selection

Exmoortrim.co.uk maintains a high standard of product quality, using top-grade materials and employing skilled craftsmen. This emphasis on quality is reflected in the durability, finish, and attention to detail of their products. Additionally, the selection of car accessories and trimmings is extensive, with options available for various vehicle models. Whether customers are seeking classic styles or modern designs, Exmoortrim.co.uk offers a diverse range of products to suit different tastes and preferences.

Website Usability

The Exmoortrim.co.uk website stands out for its ease of use and simple navigation. The layout is clean and intuitive, allowing users to browse through different categories effortlessly. The product pages provide clear and concise information, aiding customers in making informed purchasing decisions. The addition of high-quality product images further enhances the website's usability, enabling customers to visualize the products before making a purchase.

Returns and Exchanges

If for any reason customers are unsatisfied with their purchase, Exmoortrim.co.uk offers a returns and exchanges policy. However, the returns process can be time-consuming, requiring customers to follow specific instructions and bear the cost of return shipping. It is recommended for customers to carefully review the returns policy before making a purchase to ensure a smooth experience in the unlikely event of needing to return or exchange a product.

Promotions and Discounts

Exmoortrim.co.uk occasionally offers promotions and discounts on selected products. These promotions can provide customers with the opportunity to obtain their desired car accessories at a discounted price. It is advisable for customers to regularly check the website or subscribe to the newsletter to stay updated and take advantage of any ongoing promotions or exclusive offers.

Reputation

Exmoortrim.co.uk has built a solid reputation within the automotive industry for its commitment to quality and customer satisfaction. The company's dedication to providing top-notch products and excellent service has gained them a loyal customer base. Positive customer reviews and testimonials further attest to the company's reputation for delivering on its promises.

Payment Options

Exmoortrim.co.uk offers secure payment options to ensure a safe and hassle-free checkout process. Customers can choose from popular payment methods, including credit/debit cards and PayPal. The website employs industry-standard security measures to protect customers' personal and financial information, instilling confidence in their online transactions.

Loyalty Programs

Currently, Exmoortrim.co.uk does not have a loyalty program in place. However, customers can still enjoy the benefits of repeat shopping by taking advantage of any promotions or discounts available to all. The company may consider implementing a loyalty program in the future to further reward their loyal customers.

Customer Reviews

Exmoortrim.co.uk has received overwhelmingly positive customer reviews. Customers appreciate the quality, durability, and beauty of the products they have purchased. They commend the company's exceptional customer service, noting the prompt responses and helpfulness of the team when addressing any concerns or inquiries. These positive customer reviews contribute to the overall trustworthiness and reliability of Exmoortrim.co.uk.

Community Involvement

Exmoortrim.co.uk actively participates in the automotive community by sponsoring and supporting relevant events and exhibitions. Their involvement shows a commitment to the industry and the community of car enthusiasts. Through community engagement, Exmoortrim.co.uk fosters connections and collaborations within the automotive world, further establishing their authority and expertise.

Shipping and Costs

Exmoortrim.co.uk offers reliable shipping services both within the UK and internationally. The shipping cost varies depending on the size and weight of the purchased items, as well as the destination. The website provides transparent information regarding shipping costs during the checkout process, ensuring customers are aware of any additional charges before finalizing their orders. Shipping times may differ based on the location, but customers can expect timely delivery of their products.

In conclusion, Exmoortrim.co.uk is a reputable online retailer of top-quality car accessories and interior trimmings. With a diverse range of products, exceptional customer service, and a commitment to craftsmanship, they cater to the needs of car enthusiasts seeking to enhance their vehicles' aesthetics and functionality. While the prices may be slightly higher compared to some competitors, the superior quality and attention to detail make Exmoortrim.co.uk a worthwhile investment. With positive customer reviews and a solid reputation, customers can trust Exmoortrim.co.uk to provide them with reliable and stylish car accessories that will elevate their driving experience.