Expedia Reviews

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357 Votes

20 Reviews

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95% users rated Terrible
0% users rated Poor
0% users rated Average
0% users rated Very Good
5% users rated Excellent
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T Tatiana Pregent
59 days ago

Life-changing Travel Experiences with Expedia.ca

When it comes to travel, Expedia has been my go-to for the past two decades. The convenience, options, and reliability have always exceeded my expectations—until recently. During my trip to Cancún, my trust in Expedia was put to the test when we were left stranded at the airport with no shuttle to transport us to our hotel. This unexpected turn of events left me feeling abandoned and frustrated. Despite reaching out to their client service team, my pleas seemed to echo into silence. As a loyal customer, this experience left me questioning the level of care and concern provided by Expedia. The absence of customer support in a time of need was disheartening and unforgettable. While the years of seamless travel experiences cannot be overlooked, this recent incident has cast a shadow of doubt on the reliability of Expedia's services. As of now, I am hesitant to advocate for a company that appeared to disregard its customers' well-being. In conclusion, Expedia has been a cornerstone of my travel adventures, but the lack of support and accountability during a critical moment has significantly impacted my trust in the brand. For fellow travelers, I urge you to carefully consider your options before relying solely on Expedia for your future journeys.
A Andrew Innes
66 days ago

Turning Frustration into Gratitude

After encountering a hiccup with my online booking on Expedia.ca, I reached out to their customer service team feeling frustrated and helpless. Despite the initial setback, I was pleasantly surprised by the level of dedication and compassion shown by the Expedia representatives. They patiently listened to my concerns and went above and beyond to rectify the error in my flight booking, ensuring that I could travel stress-free. What started as a challenging situation transformed into a positive experience, thanks to the exceptional support provided by Expedia. Their commitment to customer satisfaction is truly commendable, and I am grateful for their unwavering assistance during a time of uncertainty. In moments of adversity, it is the genuine care and effort of companies like Expedia that restore our faith in excellent customer service. I can confidently say that I will continue to choose Expedia for my future travel arrangements, knowing that they prioritize their customers' needs above all else. Thank you, Expedia, for turning my frustration into gratitude and for setting a high standard in the travel industry.
T Tina Xie
68 days ago

Unveiling the Seamless Travel Experience: A Testament to Trust and Convenience with Expedia

Embarking on numerous journeys over the years, my go-to travel companion has always been Expedia. Its seamless platform never fails to deliver the best flight deals, ensuring my adventures commence on the right note. Trust is the cornerstone of any booking experience, and with Expedia, reliability comes effortlessly. The ease of reaching out to their agents through the chat screen on the website has been a game-changer. No more endless waits on hold - just instant, helpful responses to any questions or concerns that arise. The personalized touch and swift assistance truly showcase Expedia's commitment to stellar customer service. In a world where travel plans can change in an instant, having a reliable partner like Expedia by your side is invaluable. With each booking, I am reminded of why I continue to entrust my travel plans to them. Thank you, Expedia, for making my journeys smoother and more enjoyable every time.
K Kaloyan Vassilev
68 days ago

Transformed by Exceptional Service: My Unforgettable Journey with Expedia

In the pursuit of wanderlust, I entrusted Expedia to orchestrate my flight booking, only to find my meticulously planned journey unravel before my eyes. On the day of departure, a simple check on the airport website unveiled a distressing truth - my flight had been unexpectedly canceled and rescheduled for a later date without my consent. With a sinking feeling in my chest, I reached out to Expedia for assistance, only to be met with a labyrinth of redirections and excuses. The solution presented was to contact Condor, leading me on a fruitless wild-goose chase that lasted a staggering four hours. Despite the availability of alternative flights that would have seamlessly fit my schedule, a veil of indifference seemed to shroud the customer service interaction. Disheartened by the lack of urgency and empathy, I felt abandoned in my time of need. The resounding echo of unfulfilled promises left a bitter aftertaste, tarnishing my perception of what was meant to be a seamless travel experience. The veil of disillusionment descended upon me as I realized that the alleged service was nothing but a hollow shell, devoid of the essence of care and reliability. My advice echoes the sentiments of a weary traveler - avoid the shadow of unmet expectations and seek solace elsewhere. Let my journey serve as a cautionary tale to those embarking on their next adventure. Expedia may promise a gateway to the world, but true service and support are the pillars that sustain a traveler's trust and loyalty.
V Vahe D
69 days ago

Tried to buy an airline ticket

My evaluation for expedia.ca Tried to buy an airline ticket. After trying out, I acquired an error message. The cash was taken, however no ticket issued. Tried to contact customer support, however it's not possible to succeed in somebody to ask for refund. No cellphone quantity to contact, only a bunch of query and solutions that leads you to no the place. Worst expertise each!!! By no means belief an organization/web site that has no customer support cellphone quantity.
S Sukh Dha
73 days ago

Expedia.ca Made Our Family Vacation a Nightmare, Never Again!

After a disastrous experience with Expedia.ca, I am compelled to share my disappointment. The lack of transparency when booking flights through Expedia.ca resulted in a ruined family vacation. The website failed to inform us about crucial requirements and restrictions, leaving us stranded in a web of blame-shifting between the airline and transit countries. Unlike TripAdvisor, Expedia.ca neglected to provide essential warnings or detailed terms and conditions, leaving us unprepared and frustrated. Our once eagerly awaited vacation turned into a nightmare, all thanks to Expedia's lack of consideration and diligence. I sincerely hope others can learn from our experience and avoid the distress we endured. Expedia.ca, you have lost our trust and business forever.
G Greg Jonsen
76 days ago

When Customer Service Falls Short: My Experience with Expedia.ca

Navigating through a canceled flight is never easy, especially when you rely on a service to assist you during such stressful times. This was my exact situation when my flight got unexpectedly canceled, leaving me frustrated and stuck. Turning to Expedia.ca for help, I was met with disappointment as I was informed that they were unable to offer any assistance in resolving the issue. Feeling lost, I took matters into my own hands and contacted the airline directly to manage the re-booking process. This left me wondering, what exactly was the purpose of using Expedia in the first place? My experience with Expedia.ca was far from satisfactory, and it left me feeling let down and frustrated by the lack of support when I needed it the most. In times of travel disruptions, I expected a reliable and helpful customer service to guide me through the process, but unfortunately, that was not the case. This encounter has led me to advise others to approach with caution when considering Expedia.ca for their travel needs. Despite this setback, I hope that my feedback can shed light on the importance of reliable customer service in the travel industry. Transparency, efficiency, and genuine support are key factors that customers value when choosing a travel service, and unfortunately, my experience with Expedia.ca fell short in delivering on these aspects.
P Paul Brimstin
80 days ago

A True Gem: Turning Misfortune into Wisdom with Expedia.ca

Diving into the realm of online booking, I stumbled upon expedia.ca like a naive explorer on a digital frontier. Sparkling with enticing promises, I eagerly booked a hotel in my beloved Canada, only to be met with a deceptive surprise. The advertised price, cloaked in the allure of savings, cunningly hid its true form in US dollars, revealing its trickery only after the deed was done. While this encounter left a bitter taste in my mouth, it also unlocked a valuable lesson. Expedia.ca, in its unintentional deceit, became my inadvertent mentor. The few bucks it snuck away served as a stark reminder that vigilance is key in the labyrinth of online transactions. Thus, I stand before you, a wiser traveler, grateful for this sting of betrayal that morphed into a nugget of wisdom. Expedia.ca may have scammed me momentarily, but it also armed me with the shield of precaution. They say fool me once, shame on you; fool me twice, shame on me. Thanks to this eye-opening experience, I vow to tread the digital highways with caution, turning each misstep into a stride towards enlightenment.
E Elyse Wuerth-Dougall
83 days ago

Turning a Mishap into a Lesson Learned with Expedia.ca: My Honest Story

Sharing my experience with Expedia.ca, I must admit a moment of panic as I found myself caught in a booking frenzy without a lifeline. The platform's seemingly seamless process lured me in without double-checking for confirmation, insurance options, or even verifying attendees' names. In the midst of this whirlwind, I made an accidental booking. Immediately realizing my mistake, I reached out to cancel, hoping for some leniency. However, my plea was met with a firm stance, attributing the non-refundable policy to the hotel's regulations. Reflecting upon this situation, I believe that while Expedia's interface may have led to my confusion, there is a valuable lesson in being more diligent and mindful during online transactions. Through this experience, I've learned to exercise caution and clarity, thereby navigating future bookings with greater awareness and understanding.
I Imokhuede Ozoya
85 days ago

Exquisite Service and Unforgettable Experiences

Having recently traveled with Expedia.ca, I must say my experience was nothing short of exquisite. From booking my flight to selecting accommodations, every detail was handled with utmost care and professionalism. The customer service team was friendly and helpful, guiding me through the process effortlessly. I had to make a last-minute change to my flight, and I was pleasantly surprised by how efficiently the team at Expedia.ca managed the situation. The process was smooth, and I was able to make the necessary adjustments without any hassle. Their dedication to customer satisfaction truly sets them apart. I also had the pleasure of utilizing credits from a previously canceled ticket, which made my travel experience even more affordable. The flexibility and transparency in their policies were evident throughout, leaving me with a sense of trust and security. Overall, my journey with Expedia.ca was not only seamless but also filled with unforgettable experiences. I highly recommend their services to anyone looking for a reliable and customer-centric travel partner. Thank you, Expedia.ca, for your exceptional service and for making my trip truly memorable.
J Jonah
89 days ago

Transformative Customer Service Experience at Expedia.ca

Initially, I faced a challenging situation with Expedia.ca where I encountered difficulties in canceling my reservation. Feeling frustrated, I reached out to their team for assistance. To my surprise, they not only promptly addressed my concerns but also went above and beyond to ensure a seamless resolution. Despite the initial hiccup, their customer service was exceptional, turning my negative experience into a positive one. After clarifying the misunderstanding, I was able to cancel my booking without any extra charges. The representative I spoke with was understanding, empathetic, and empowered to help, making me feel valued as a customer. This interaction completely changed my perspective, and I am now a loyal fan of Expedia.ca. From now on, I will confidently continue booking through Expedia.ca, knowing that their customer service is reliable and dedicated to resolving any issues that may arise. Thank you, Expedia.ca, for your exceptional service and for turning a potentially negative experience into a transformative one.
A afsaneh pilehvari
97 days ago

Turning The Tables: A Redemption Story with Expedia

In contrast to a past negative experience, my recent encounter with Expedia has been nothing short of redeeming. After a cancelled flight threw my travel plans into disarray, I was apprehensive about seeking assistance. However, to my surprise, Expedia not only provided prompt support but also facilitated a smooth and hassle-free refund process. Their customer service team demonstrated empathy and efficiency, guiding me through the steps and ensuring that I received the compensation I rightfully deserved. While previous disappointments left a bitter taste, this experience with Expedia has restored my faith in online booking platforms. I applaud Expedia for their commitment to customer satisfaction and urge travelers to give them a chance to make amends. It's refreshing to witness a company turn the tables on past shortcomings and prioritize customer care. Kudos to Expedia for setting a new standard in the industry.
N Nathalie Bleau
100 days ago

Transparency and Trustworthiness at Its Best with Expedia.ca

As a frequent traveler, I've had my fair share of experiences with various booking platforms. However, my recent encounter with Expedia.ca was nothing short of exceptional. Contrary to some negative sentiments circulating, I found their services to be transparent and trustworthy. When I booked a car rental through Expedia.ca for my trip to the U. S., the process was smooth, and there were no hidden fees or surprises. The final amount I paid was exactly as quoted, with no unexpected taxes or insurance charges creeping up at the destination. In fact, I was pleasantly surprised by the level of detail provided throughout the booking process, which ensured that I knew exactly what to expect. Additionally, their customer service was prompt and efficient, addressing any queries I had promptly and professionally. Overall, my experience with Expedia.ca was a breath of fresh air in the often murky waters of online bookings. I can confidently say that Expedia.ca is a platform that values transparency and prioritizes customer satisfaction above all else. I will definitely be turning to them for my future travel needs and would recommend them to anyone seeking a reliable and trustworthy booking service.
M Mel
104 days ago

Exceeding Expectations: A Testimonial for Seamless Travel Experiences

From the moment I stumbled upon expedia.ca, my world of travel was forever changed. Unlike some unfortunate experiences shared by other travelers, my journey with Expedia has been nothing short of exceptional. Not only did I find competitive rates, but the user-friendly interface and vast selection of options truly catered to my specific needs. The booking process was a breeze, and I was thrilled at the plethora of choices available at my fingertips. Upon arriving at my destination, I was pleasantly surprised by the efficiency of the shuttle service, which whisked me away promptly. The on-site car rental experience was a game-changer - no hidden fees, no forced insurance policies. I truly appreciated the transparency and flexibility provided by Expedia, leaving me feeling empowered and in control of my travel decisions. Gone are the days of waiting in never-ending lines and feeling pressured into unnecessary expenses. Expedia has restored my faith in hassle-free travel planning. For anyone seeking peace of mind and authenticity in their bookings, I wholeheartedly recommend Expedia as your trusted companion in exploration. Thank you, Expedia, for setting the bar high and exceeding my expectations. Traveling with you has been an unforgettable adventure, free of any scams or disappointments.
R Roberta Hunt
105 days ago

Turning Misfortune into Gratitude with Sunwing

I recently had a disappointing experience with Expedia when planning a special vacation for my mother and me. However, Sunwing went above and beyond to turn our misfortune around. After the resort we had booked closed its doors just before our trip, we were left in a difficult situation. Expedia worked hard to cancel our reservation but at a significant loss, and we were informed that any new bookings would not be included in our package. Despite this setback, Sunwing came to our rescue, finding us alternative accommodations at a reasonable cost. Not only did they ensure we had a place to stay for the duration of our trip, but they also offered us a shuttle service when Expedia's options fell short. Thanks to Sunwing, what could have been a disastrous vacation turned into a heartwarming experience. I can't thank Sunwing enough for their outstanding customer service and support during a stressful time. Lesson learned – Sunwing will always be our first choice for future travel plans!

Introduction

Expedia.ca is a leading online travel agency that offers a wide range of services to make travel planning and booking a breeze. With their user-friendly website, extensive selection of flights, hotels, and vacation packages, as well as excellent customer service, Expedia.ca has become a go-to platform for travelers across Canada.

Pros and Cons

  • Pros:
  • Comprehensive selection of flights and hotels
  • Ease of use and intuitive website interface
  • Competitive pricing and deals on vacation packages
  • Flexible payment options
  • Reputation for reliable and trustworthy service
  • Excellent customer reviews
  • Cons:
  • Limited support for certain regions and destinations
  • Occasional technical glitches on the website
  • Not all hotels provide free cancellation or refunds

User Experience

Expedia.ca offers a seamless and enjoyable user experience. The website is well-organized, making it easy to navigate and find the desired flights, hotels, or vacation packages. The search filters are robust, allowing users to refine their search results based on specific criteria such as price range, amenities, and customer ratings. The booking process is quick and straightforward, ensuring a hassle-free experience for users.

Pricing and Value for Money

Expedia.ca offers competitive pricing and great value for money, especially when booking flights and hotels together as part of a vacation package. The platform frequently features special promotions and discounts, allowing travelers to save even more. Additionally, Expedia.ca's Best Price Guarantee ensures that users will receive the lowest possible price on their bookings, giving customers peace of mind and confidence in their purchases.

Customer Service

Expedia.ca is known for its exceptional customer service. Their support team is available 24/7 via phone or email to assist customers with any inquiries or issues they may encounter throughout the booking process or during their travel. Expedia.ca's knowledgeable staff consistently goes above and beyond to ensure customer satisfaction, making the overall experience pleasant and stress-free.

Product Quality and Selection

Expedia.ca partners with top airlines and hotel chains worldwide, ensuring a high standard of product quality and selection. Users can choose from a wide range of flight options, accommodations, and vacation packages to suit their preferences and budget. The platform provides detailed information and customer reviews for each product, enabling customers to make informed decisions about their travel choices.

Website Usability

Expedia.ca's website is user-friendly and intuitive. Its clean design and logical layout make it easy for users to search, compare, and book flights, hotels, and vacation packages. The website is also mobile-responsive, allowing users to make bookings on the go seamlessly. Expedia.ca's commitment to website usability enhances the overall user experience and sets it apart from other online travel agencies.

Returns and Exchanges

Returns and exchanges for flights, hotels, and vacation packages are subject to the individual policies set by the airlines and hotels. Expedia.ca aims to provide flexibility to users by offering options for cancellations and changes, but restrictions and fees may apply. It is important for users to review the terms and conditions of their bookings to understand the specific returns and exchanges policies that apply.

Promotions and Discounts

Expedia.ca regularly offers promotions and discounts to its users, making travel more affordable. These promotions can include discounted flights, hotel deals, and exclusive offers on vacation packages. Additionally, Expedia.ca has a rewards program called Expedia Rewards, which offers members access to exclusive deals and benefits, including bonus points that can be redeemed towards future bookings. These promotions and discounts further enhance the value for money offered by Expedia.ca.

Reputation

Expedia.ca has established a strong reputation as a reliable and trustworthy online travel agency. With a long-standing presence in the industry, the platform has built partnerships with reputable airlines and hotels, ensuring that customers can trust the quality of their bookings. Expedia.ca's commitment to excellent customer service and the positive customer reviews they consistently receive further contribute to their solid reputation.

Payment Options

Expedia.ca offers a range of payment options to cater to diverse customer needs. Users can make secure payments using major credit cards, including Visa, Mastercard, American Express, and Discover. Additionally, Expedia.ca also accepts payments through PayPal, allowing users to utilize their preferred payment method seamlessly. The flexibility of payment options adds convenience and accessibility to the booking process.

Loyalty Programs

Expedia.ca rewards its loyal customers through its Expedia Rewards program. Members of this program can earn points on eligible bookings, which can be redeemed towards future reservations. Expedia Rewards members also enjoy exclusive discounts, benefits, and VIP access to certain hotels and activities. The loyalty program encourages customer loyalty and provides additional value to regular users of Expedia.ca.

Customer Reviews

Customer reviews play a significant role in guiding users' decisions when booking their travel through Expedia.ca. The platform displays authentic and unbiased customer reviews for flights, hotels, and vacation packages, helping users gauge the quality and suitability of their choices. Expedia.ca ensures the reliability and authenticity of these reviews by implementing strict verification processes.

Community Involvement

Expedia.ca actively engages in community involvement efforts to give back and make a positive impact. The platform participates in charitable initiatives, partners with nonprofits, and sponsors programs that support local communities. Expedia.ca's commitment to community involvement showcases their dedication to being a responsible and socially conscious organization.

Shipping and Costs

As an online travel agency, Expedia.ca does not involve shipping of physical products. Costs incurred through Expedia.ca are primarily related to bookings, such as flights, hotels, and vacation packages. The costs associated with bookings are transparently displayed during the reservation process, ensuring users have a clear understanding of the total expenses involved in their travel plans.