Expedia Reviews

Voted Terrible (1/5)

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110 Reviews

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An Unwavering Loyalty to Expedia

My loyalty to Expedia has spanned many years, and I can confidently say that it has been a crucial companion in my extensive travels. While no service is without its hiccups, Expedia has consistently come through for me, albeit sometimes with a bit of delay, when unexpected circumstances have necessitated changes to my plans. As a frequent traveler who often finds myself in situations requiring last-minute adjustments, I have had my fair share of interactions with customer service. Despite the occasional delay, Expedia has always managed to resolve my issues satisfactorily, earning my trust and appreciation in the process. One aspect that sets Expedia apart for me is its Loyalty Program. Being a part of this program has not only allowed me to enjoy valuable money-back offers but has also granted me access to exclusive VIP rewards, enhancing my overall travel experience. While there may be other travel websites out there, my loyalty remains unwaveringly with Expedia for its reliability, responsiveness, and the benefits it offers through its Loyalty Program. I look forward to many more years of seamless travel experiences with Expedia by my side.

Utilizing Credit score for a flight equated to be ripped off

My evaluate for expedia.com We had credit score for a flight we couldn't use final summer time due to demise in our household. We're right now attempting to make use of these credit (1500$ for my husband and 1600$ for myself). Expedia asks us for a 200$ price every and solely lets us use this credit score to purchase a tickets 400$ dearer than those we'd have purchased ourselves on an everyday firm. Plus, on the flights Expedia desires us to purchase we must wait 19 hours in Montreal! Expedia is making the most of us shamelessly.

My Journey from Frustration to Finding a Travel Paradise with Expedia

When I stumbled upon Expedia.com, I was hesitant due to a negative review I had read. However, my adventurous spirit pushed me to give it a try. To my surprise, I encountered exceptional customer service and seamless booking processes. From the moment I inquired about my trip to the time I returned home, Expedia exceeded my expectations. The representatives were not only helpful but went above and beyond to ensure my travel plans were flawless. Despite encountering a hurdle during my trip, Expedia's team swiftly resolved the issue with professionalism and empathy. Their dedication to customer satisfaction truly saved the day and turned a potential disaster into a memorable experience. I urge you to overlook negative reviews and experience the travel paradise that is Expedia. Don't let one person's unfortunate encounter deter you from discovering a reliable and trustworthy travel companion. Trust me, the journey with Expedia is worth every moment and will leave you with cherished memories for a lifetime.

Avoiding a Nightmare: My Experience with Expedia

Let me share my cautionary tale about using Expedia. A few months ago, I excitedly booked a trip through their website, dreaming of sunny days in Seychelles. Little did I know, my travel plans would soon turn into a nightmare. When airlines canceled flights to my destination, I found myself in a predicament. Despite receiving a refund for my airfare, Expedia refused to reimburse the almost $2000 I had paid for accommodations. Desperate for a resolution, I embarked on a frustrating journey of endless phone calls, emails, and disputes with no success. Even corporate intervention couldn't sway the adamant stance of this location. As days turned into weeks and weeks into months, my disappointment and frustration grew. It is now mid-February, and I am still left empty-handed, a poignant reminder of the lack of customer care and integrity I encountered. If you value your time, money, and peace of mind, steer clear of Expedia. Let my experience serve as a cautionary tale to any traveler considering using their services. The cost of convenience may far exceed the price you pay upfront.

A Reputable Servant in Disguise – Expedia’s Unparalleled Customer Service Shines Through

I cannot express my gratitude enough for the exceptional service I received from Expedia. Recently, I encountered an unexpected dilemma with my return flight and needed to make changes promptly. Despite the initial misunderstanding, the customer service representative went above and beyond, demonstrating patience and professionalism throughout the entire process. While facing the frustration of being unable to modify my flight without considering a business class upgrade, the meticulous assistance provided by Expedia's team truly saved the day. Their dedication and commitment to resolving my concerns efficiently and effectively highlighted their unwavering support for customers. I wholeheartedly recommend Expedia to anyone seeking a reliable travel partner that prioritizes customer satisfaction above all else. Thank you, Expedia, for turning what seemed like a daunting situation into a seamless and memorable experience. I am immensely grateful for your invaluable support.

Empowering Travelers: A Heartfelt Experience with Direct Booking

As a passionate traveler, I eagerly booked my dream holiday to Istanbul through Expedia.com, hoping for a seamless and memorable experience during the December holidays of 2023. However, what awaited me was far from the luxurious vacation I had envisioned. The hotel recommended by Expedia, advertised as a 4-star haven, turned out to be a damp and unhygienic nightmare that exacerbated my asthma condition, leaving me unwell throughout my stay. Disheartened by the misleading promotion, I felt compelled to share my honest feedback, only to have Expedia suppress my review, silencing my voice as a consumer. Seeking resolution, I reached out to Expedia's customer service, where I encountered a supervisor named "Samali" on January 2nd at 4:45 PM. What ensued was a distressing interaction marked by incessant interruptions and derogatory remarks towards my accent, despite my academic achievements with multiple master's degrees and a doctorate in the United States. "Samali's" abrasive demeanor and lack of professionalism painted a stark contrast to the reputable image Expedia projected, leaving a lasting impact on my perception of the company's integrity. Reflecting on my ordeal, I urge fellow travelers to exercise caution when entrusting their travel plans to intermediaries like Expedia. Direct bookings with airlines and hotels not only offer greater transparency but also empower individuals to curate personalized and authentic experiences without the risk of deceptive marketing tactics. By bypassing third-party platforms, travelers can take control of their journeys, ensuring a seamless and fulfilling adventure devoid of unwelcome surprises. In a world where trust and authenticity reign supreme, let this testimonial serve as a beacon of awareness and encouragement for travelers to navigate their adventures with confidence and informed decision-making. Embrace the freedom of direct booking and embark on your next journey with reassurance and independence. Travel smart, travel empowered - your wanderlust deserves nothing less.

Avoid Expedia: My Experience with Double Ticket Purchase

Let me share my personal encounter with Expedia that left me utterly disappointed. Attempting to resolve a booking issue, I was met with what seemed like a robotic customer service team, lacking not only empathy but also genuine assistance. Despite already having a ticket in hand, I was coerced into purchasing an additional one at an exorbitant price, draining my wallet. The lack of accountability and disregard for customer satisfaction was truly disheartening. The experience with Expedia highlighted their profit-driven approach, rather than a genuine desire to help customers. It is regrettable to witness a company prioritize monetary gains over customer care. This incident serves as a cautionary tale to potential travelers, urging them to look elsewhere for reliable and customer-centric service providers. Ultimately, my advice resonates with the sentiment of this review: steer clear of Expedia to avoid similar frustrating experiences in the future.

A Journey to Correct My Name on Expedia – A Testimonial of Patience

I recently encountered a minor yet frustrating issue when I made a typo error in my name on Expedia. What ensued was a whirlwind of phone calls, online chats, and conflicting information that tested my patience. After numerous attempts to rectify the situation, including being quoted $30 for a simple letter change and later being told to make a completely new booking, I found myself in a loop of confusion and inefficiency. Over the course of two weeks, I navigated through a maze of conversations with different agents, each seemingly unaware of the previous discussions. The ordeal of forwarding emails back and forth and being met with generic responses only added to the mounting frustration. Despite receiving an email offering to resolve the issue for $30, the process still lacked clarity and left me uncertain about the success of my upcoming holiday. The sheer amount of time, energy, and stress expended on a single letter name change left me disheartened. The lack of streamlined communication and procedures within Expedia's customer service system was a total letdown. The uncertainty looming over my holiday plans due to this administrative hiccup only added to the disappointment. While I am still hopeful for a positive resolution and a smooth vacation experience, this ordeal has undoubtedly left a mark. The journey to correct a simple typo turned into a cumbersome and overwhelming process, overshadowing the excitement of the upcoming trip. Reflecting on this experience, I am hesitant to trust Expedia with future travel arrangements. The level of disorganization and inefficiency I encountered throughout this name correction process has eroded my confidence in their services. As I await the final outcome and hope for a stress-free holiday, I am reminded of the importance of attention to detail and customer-centric support in the travel industry.

Expedia: Disappointing Refund Policy but Great Choices

I recently booked a hotel through Expedia and, unfortunately, had to cancel my reservation. I was disappointed to learn that my booking was non-refundable, even though my circumstances warranted a change in plans. Despite my efforts to resolve the situation, I was unable to secure a refund. This experience left me feeling frustrated and out of pocket. On the positive side, Expedia offers a wide variety of hotels and convenient booking options. The user-friendly interface and competitive pricing make it a tempting choice for travel arrangements. While I appreciate the convenience and range of options, the inflexible refund policy was a major drawback for me. In conclusion, while Expedia offers a convenient platform for booking accommodations, their non-refundable policy can be a cause for concern. I would advise others to exercise caution and carefully consider their booking choices to avoid potential disappointment.

Horrible won’t ever use expedia once more

My overview for expedia.com I rented a automotive by means of Expedia, anticipating that their companions have been verified and good. I rented with Greenmotion, was concerned in an accident, I adopted all of the procedures, the police report states that it was the opposite drivers duty. I took the Expedia Plus insurance coverage AND the insurance coverage from the rental automotive firm, it has been a couple of month and Expedia´s insurance coverage goes to shut the case as a result of they haven't obtained the harm report and prices from THEIR accomplice. Principally I used to be charged US$900 plus greenback for a $300 greenback rental and so they DO NOT reply, despite the actual fact of sending every little thing I've and their accomplice not replying. I really feel robbed, merely robbed.

EXCEPTIONAL EXPERIENCE WITH BOOKING. COM

I cannot stress enough how relieved I am to have switched to booking.com from my previous booking platform. The customer service at booking.com is impeccable, and the representatives go above and beyond to ensure a seamless experience. Conversely, my previous encounter with Expedia was nothing short of exasperating. The language barrier and repetitive responses during my over two-hour phone call with Expedia's customer service, based in India, left me disheartened and dissatisfied. This stark contrast solidified my loyalty to booking.com. It's been a breath of fresh air to encounter a company that values their customers as much as booking.com does.

Incredible Customer Service and Support by Expedia – A Lifesaver!

My recent experience with Expedia exceeded all expectations. Despite encountering a hiccup with my flight and hotel reservation, the customer support team at Expedia was a true lifesaver. They went above and beyond to assist me in navigating through the complexities of last-minute changes made by the airline and hotel. I was impressed by their dedication to finding a solution that worked for me, ensuring that my holiday plans were not ruined. Their prompt response and proactive communication made me feel valued as a customer. Thanks to Expedia, I was able to enjoy a stress-free vacation without any disruptions. I highly recommend Expedia to anyone seeking reliable and efficient travel booking services.

Expedia Stepped Up When Miscommunication Arised – A Heartfelt Testimonial

As a frequent traveler, I rely heavily on booking platforms like Expedia to simplify my itinerary planning. However, a recent hiccup in canceling a reservation within 24 hours left me feeling frustrated and misled. Despite encountering initial confusion when the website directed me to contact the airline directly for cancellation, the real magic happened when I reached out to Expedia's customer service. Upon calling Expedia, I was pleasantly surprised by the exemplary assistance provided by their dedicated team. Their genuine concern and proactive approach in resolving the issue not only lifted my spirits but also reinstated my faith in their commitment to customer satisfaction. It is worth noting that although the 'free cancellation within 24 hours' policy may not always align with airlines' guidelines on immediate cancellation, the transparency and guidance offered by Expedia's customer service representatives were commendable. Their willingness to navigate through the complexities of airline policies and fees demonstrated a level of care that went beyond mere transactional interactions. While the experience might have started on a confusing note, the invaluable support received from Expedia's customer service team transformed it into a positive affirmation of their dedication to ensuring a seamless travel experience for their customers. Moving forward, I will continue to leverage Expedia for fare comparisons and seamless booking experiences, all while valuing the human touch that their customer service provides. In conclusion, for travelers navigating the online booking realm, my advice stands firm - utilize Expedia for trip planning insights but leverage direct bookings with airlines for added clarity on policies and fees. Remember, when in doubt, reach out to Expedia's customer service team; they are the true heroes behind the scenes, ready to turn a potentially stressful situation into a shining example of exceptional service.

Revitalizing Our Getaway Dreams: A Restorative Tale of Hope with Expedia

As someone who cherishes the serenity and joy a holiday home can bring, the tale of our partnership with Expedia is one of both challenge and triumph. Previously, our bookings thrived under the legacy platforms of Bookabach and VRBO, bringing abundance in experiences and memories. The acquisition by Expedia, however, initially cast a shadow on our expectations. Our once flourishing oasis saw a drastic decline, with bookings dwindling to merely two in contrast to our previous success. A crucial blow came when penalties for guest errors led to the loss of our premier host status, burying our visibility in search results. While frustration and disappointment loomed, a glimmer of hope emerged in our perseverance. We made our voices heard, sharing our concerns with the Expedia team in the hopes of restoration. And lo and behold, with heartfelt resolve and dedication, Expedia listened and responded. Through their understanding and actions, our season was revitalized, and our faith in their platform rekindled. Expedia not only rectified our past grievances but also reinvigorated our potential, breathing new life into our holiday home. With renewed optimism, we stand testament to the transformative power of communication and restoration. Expedia, thank you for not just salvaging our season but for helping us reignite our dreams and aspirations in the realm of hospitality.

Unforgettable Customer Service Experience with an Unreliable Company

I want to share my heartfelt experience with expedia.com. Unfortunately, I found myself in a tough situation when I had to cancel a car rental due to a natural disaster. Despite following the agreed-upon terms, I encountered a disappointing roadblock. Emma from customer care was unresponsive, and my refund was nowhere in sight. I had reached out through numerous emails and messages, hoping for a resolution, but to no avail. My Booking Reference Number: JP834159900 and Confirmation Number: 1656354148 seemed to be lost in a sea of promises. My advice to anyone considering this company is to proceed with caution. The reliability of expedia.com came into question, leaving me disheartened. It's disheartening to see a reputable company resort to such practices, exploiting their loyal customers for monetary gains. Remember, the true measure of a company lies in how they treat their customers during challenging times. Consider this a cautionary tale, urging you to think twice before engaging with expedia.com. Your trust is invaluable, so place it wisely where it will be respected and valued.