Users Voice for Expedia

97% users rated Terrible
1% users rated Poor
0% users rated Average
0% users rated Very Good
2% users rated Excellent
Pie Chart Review Representation for Expedia
Expedia Overall rating
Customer Support
Pricing
Returns/Refunds
User Interface
Quality

Rate Expedia Coupons Store

X
Customer Support
Click to Rate
Pricing
Click to Rate
Returns/Refunds
Click to Rate
User Interface
Click to Rate
Quality
Click to Rate

Review article published on: 09 Jul 2019

Last updated by on 08 Mar 2023

"I am Vrushali Rakhunde and when you ask me about a film's story be ready for spoilers and an interesting experience."
Sep 2022 1.2 5 4.5 1 4.5 1
Oct 2022 1 1.7 4 1 3.6 1
Nov 2022 1 1 4.2 1 4.4 1
Dec 2022 5 5 5 5 5 5
Mar 2023 1.1 1 4.1 1 4.1 1
Line Chart for Rating of peer stores

expedia.com

oyorooms.com/gb/

pureformulas.com

oyorooms.com/us/

greenmangaming.com

gearbest.com

Detailed Expedia Review by

Introduction:

Expedia.com is a travel booking website that offers discounted rates on flights, hotels, vacation packages, car rentals, and cruises. Launched in 1996, the company has become one of the leading online travel agencies with over 28 million visitors per month, serving customers in more than 60 countries.

Pros and Cons:

The main advantage of using Expedia.com is the convenience of booking everything in one place, saving time and money. The website is user-friendly and offers a wide range of options to suit different budgets and preferences. It also provides helpful travel guides, reviews, and recommendations to help customers make informed decisions. However, some customers have complained about hidden fees, inaccurate information, and poor customer service.

User Experience:

The website is easy to navigate, with a clean layout and intuitive search filters. Users can customize their search based on price, location, amenities, and rating, and easily compare different options side by side. The booking process is straightforward, and customers can track their reservations, make changes, and receive alerts via email or phone.

Pricing and Value for Money:

Expedia.com claims to offer the best prices on travel bookings, thanks to its partnerships with major airlines, hotels, and rental companies. The website also offers daily deals and flash sales, as well as rewards points for loyal customers. However, some customers have found cheaper prices elsewhere, and the website is not always transparent about additional fees and taxes.

Alternatives:

Expedia.com competes with other online travel agencies such as Booking.com, Kayak, and Priceline, as well as direct booking websites such as Marriott and Delta. Each platform has its strengths and weaknesses, so customers should research and compare before making a decision.

Customer Service:

Expedia.com has a customer service center that operates 24/7 through phone, email, or live chat. The website also provides a help desk with FAQs, tutorials, and troubleshooting guides for common issues. However, some customers have reported long wait times, unresponsive agents, and unsatisfactory resolutions.

Product Quality and Selection:

Expedia.com offers a wide range of travel products, from economy to luxury, that cater to different needs and budgets. The website also features detailed descriptions, photos, and reviews for each option, as well as virtual tours and 360-degree views for some properties. However, the quality of the products may vary, depending on the location, season, and availability.

Website Usability:

The website is optimized for desktop, mobile, and tablet devices, and loads quickly without glitches or crashes. Users can access their accounts, saved searches, and bookings from anywhere, and receive personalized recommendations and alerts based on their preferences. However, the website could improve its search algorithm and filter options to avoid irrelevant or inaccurate results.

Returns and Exchanges:

Expedia.com has a cancellation and refund policy that varies depending on the product, provider, and time of booking. Customers can cancel or modify their reservations online or through customer service, but may be charged a fee or penalty depending on the circumstances. Some bookings may be non-refundable or non-transferable, so customers should read the terms and conditions carefully.

Promotions and Discounts:

Expedia.com offers various promo codes, coupons, and discounts throughout the year for different destinations and products. Customers can also sign up for the website's loyalty program, Expedia Rewards, that allows them to earn points for each booking, which can be redeemed for future bookings, upgrades, or activities. However, some promotions may have restrictions or limitations, and the rewards program may not be as generous as other loyalty programs.

Reputation:

Expedia.com has a mixed reputation, with some customers praising its ease of use, affordability, and customer service, while others criticizing its hidden fees, lack of transparency, and poor communication. The company has also faced controversies related to data breaches, discrimination, and unfair business practices in the past, which may affect its credibility and trustworthiness.

Payment Options:

Expedia.com accepts various payment methods, including credit and debit cards, PayPal, and Apple Pay. The website uses secure encryption and verification measures to protect customers' information and prevent fraud or identity theft. However, some customers have reported payment errors or delays, and the website could expand its payment options to include other popular methods such as Venmo or Google Wallet.

Loyalty Programs:

Expedia.com's rewards program, Expedia Rewards, allows customers to earn points for each booking, which can be redeemed for exclusive discounts, upgrades, or activities. Customers can also earn "elite" status by making more bookings or spending more money, which entitles them to additional perks such as free breakfast or room upgrades. However, the rewards program may not be as generous or flexible as other loyalty programs.

Customer Reviews:

Expedia.com features thousands of customer reviews and ratings for each product, as well as an overall rating based on aggregated data. Customers can also filter reviews by criteria such as location, type of traveler, or length of stay, to get a better sense of the pros and cons. However, some reviews may be fake or biased, and the website could improve its moderation and verification process.

Community Involvement:

Expedia.com has a corporate social responsibility program that supports various environmental and social causes, such as sustainable tourism, disaster relief, and cultural preservation. The website also encourages its employees and customers to engage in volunteering and charitable activities, and provides resources and training for responsible and ethical travel. However, the impact and transparency of these initiatives may vary, depending on the scope and implementation.

Shipping and Costs:

Expedia.com does not provide physical shipping or delivery, as it is an online booking platform. Customers receive a confirmation email or ticket for their bookings, which they can print or save on their devices. The website also discloses all the costs and fees upfront, including taxes, resort fees, and service charges, to avoid surprises or misunderstandings. However, some customers have reported hidden or unexpected fees, especially for cancellations or changes.

Expedia Recent User Reviews

User Rating

1 stars

456

👤

Reviewer Name: james weld

Review Submission Date: 2022-12-12

Review Title: Cowboys
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Cowboys ! Every time I have an issue with bookings, for example a tour operator cancelled a trip getting refunds becomes a choir after my current trip I’ll never use them again

👤

Reviewer Name: Gerard Bennet

Review Submission Date: 2022-12-10

Review Title: Please do not book any flights with…
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Please do not book any flights with Expedia.They have zero empathy , zero professionalism!I booked a flight ( by mistake) and tried to adjusted it , but. Unfortunately, they didn’t help. I had to lost my money.I even cried but no one helped me .Pls don’t book any flight with them ?

👤

Reviewer Name: Tasha Chaney

Review Submission Date: 2022-12-09

Review Title: Expedia stole $3,000 from me!
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Expedia stole $3,000 from me and voided it and is now refusing to give me my money for a package I canceled all in advanced. If you want to be robbed this is the place to book with.

👤

Reviewer Name: Maurizio Minunni

Review Submission Date: 2022-12-07

Review Title: Zero protection against fraud
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Zero protection against fraudI booked a property and paid over Expedia. When the day came and I showed up at the property for check-in, reception informed me that they do not have an Expedia account, do not work with Expedia and therefore my reservation was invalid. As a result, I had to pay again on-site i.e. I paid twice for the same booking.I have since tried to get a refund from Expedia but they keep refusing.

👤

Reviewer Name: K Sharobiddinov

Review Submission Date: 2022-12-07

Review Title: Very bad app
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Very bad app, don't trust Expedia, they are a cheater, I canceled my flight from San Francisco to Dallas on 7 October, 2022 due to some plan changes and Expedia said that they will return my money 7 to 10 business days, But it's been almost 2 months and still not able to get my money back, it's first Travel App that cheating me, they only want to take your money and they don't care about your feelings and trust to them

👤

Reviewer Name: Paul Rogers

Review Submission Date: 2022-12-06

Review Title: Expedia Failed to Pay Voucher
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Months after renting a car – and paying for it at the time of pickup – I learned from Dollar Rent A Car that Expedia had failed to pay the voucher for my booking. So now I'm expected to essentially pay double for the car.

👤

Reviewer Name: Marilyn Aparicio

Review Submission Date: 2022-12-06

Review Title: Son unos ladrones me cobraron el dinero…
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Son unos ladrones me cobraron el dinero y jamás me brindaron el servicio They are thieves, they charged me the money and never provided me with the service. A disgusting and super bad service Expedia ????????????

👤

Reviewer Name: Richard

Review Submission Date: 2022-12-06

Review Title: Wrong price for a rental car
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Wrong price. I rented a car October 14th from Expedia site in Canada with Nu Car Rental to pick up at the Phoenix airport November 20th until December 1st. Price indicated October 14th was 859.73CAN$ confirmed by Expedia, but on the same day appeared on my Visa card the amount of 891.16CAN$ under the name of Nu Car Rental. On November 20th, Nu Car Rental added another amount on the Visa Card. The price advertised by Expedia is not the real price.

👤

Reviewer Name: Afrooz Kharazmi

Review Submission Date: 2022-12-05

Review Title: Don't fall for the flight credit
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Don't fall for the flight credit, it's a big lie. Even if they help you with another flight, the price of the new ticket will be somehow more expensive than the flight without credit, for all different kind of reasons, ticket class, etc.Expedia is the worst of the worst. Will never deal with them again.

👤

Reviewer Name: Nabin Thapa

Review Submission Date: 2022-12-04

Review Title: Worst travel agent
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Worst travel agent, had to call the airline company myself and sort out my flight oneself. Waited for their phone call for 4/5hours as they promised they would, but rather sends an email saying they could not reach me. For real? My phone has full reception and no interruption from other calls. What a bunch on liars. Till this day waiting for their phone call, just to tell them off. Been more than 48hours.

Related Categories