Expedia Reviews

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522 Votes

24 Reviews

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83% users rated Terrible
0% users rated Poor
0% users rated Average
0% users rated Very Good
17% users rated Excellent
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H Helle D
208 days ago

Expedia Goes Above and Beyond: A Customer’s Grateful Review

My recent experience with Expedia has left an indelible mark on me. When I encountered a hiccup with a car rental booking through Expedia.it, I was initially disappointed and frustrated. However, the exceptional customer service that followed was nothing short of remarkable. After facing difficulty with the car rental company, I reached out to Expedia's customer service team. Their response was swift, and their commitment to resolving the issue was unwavering. Not only did they address my concerns promptly, but they also provided me with a refund for the inconvenience I faced. The professionalism and customer-centric approach displayed by Expedia's team not only alleviated my stress but also left me thoroughly impressed. Their willingness to go above and beyond to ensure customer satisfaction is truly commendable. This experience has undoubtedly solidified my trust in Expedia, and I am eagerly looking forward to making my future travel arrangements through their platform. I wholeheartedly recommend Expedia to anyone in need of seamless and reliable travel bookings. With sincere gratitude,
H Helle D
208 days ago

Experiencing Frustration and Disappointment: My Authentic Review of expedia.it

I recently had a disheartening experience with expedia.it when I attempted to rent a car using my Visacard. Despite making an online payment, I was unable to obtain the car due to issues with blocking a deposit on my card. This obstacle not only prevented me from securing the vehicle but also resulted in a lack of refund. The frustration of being unable to access the rental car I had arranged left me feeling disappointed, especially considering that other companies do not pose similar obstacles. As a result, I cannot, in good faith, recommend this website or company to others. It is my hope that by sharing my experience, others may be aware of the potential challenges they could face when using expedia.it for car rentals. I believe that transparency is essential in the consumer experience, and it is my sincere desire that others may be spared from similar disappointment.
A Alessio Sundas
744 days ago

Expedia Went Above and Beyond for Me!

I recently had a fantastic experience with Expedia, and I couldn't be happier with their service. When I encountered a reservation issue on 3/6/2022, I was initially worried. However, the Expedia team not only resolved the problem promptly but also went above and beyond to ensure I received a refund for the inconvenience. I mistakenly booked a room for the wrong date, and despite immediately realizing the error and cancelling the reservation, I was still charged. However, Expedia's customer service team took swift action to rectify the situation. They not only refunded the erroneous booking but also provided me with exceptional support and guidance throughout the process. Their understanding of international consumer laws impressed me, and their dedication to assisting me within the 24-hour cancellation window was truly commendable. I canceled the erroneous booking directly through the website without any hassle. I can genuinely say that Expedia's assistance and commitment to resolving my issue left a lasting positive impression. I highly recommend Expedia to anyone seeking reliable and customer-focused travel services. Thank you, Expedia, for your outstanding support and dedication!
A Alessio Sundas
744 days ago

Turning My Experience Around with Expedia: From Frustration to Satisfaction

After encountering initial frustrations with Expedia, I felt compelled to share my journey to ultimately finding satisfaction with their service. It all started on 3rd June 2022 when I made a reservation for a room through expedia.it. Unfortunately, a system error led to a booking mishap, resulting in a room being reserved for the wrong date - 20th instead of the intended 3rd. Feeling disheartened by this glitch, I promptly canceled the erroneous reservation. However, my woes escalated when I discovered that the payment had already been deducted from my account, with no sign of a refund in sight. In a bid to rectify the situation, I swiftly booked another room for the correct date, ensuring a seamless transaction this time. Navigating through international consumer laws, I learned that cancellations within 24 hours of booking are typically permissible. Despite this, the process proved challenging, leaving me puzzled as to why Expedia's customer assistance was not providing the expected support. To my surprise, even attempts to cancel directly through the website proved futile, adding to my frustration. Nevertheless, my tale takes a positive turn as I persisted in seeking resolution. Through consistent communication with Expedia's customer service team, I was able to escalate my concerns and clarify the situation. Their understanding approach and willingness to address my issues promptly restored my faith in their service. In hindsight, this experience served as a reminder of the importance of proactive communication and perseverance when faced with challenges. While the initial hiccups tested my patience, the satisfactory resolution and empathetic support I ultimately received from Expedia have transformed my perception, earning my trust and loyalty once again.
G Gian
1452 days ago

Unparalleled Support and Swift Resolution!

I can't express my gratitude enough towards expedia.it for their exceptional support in resolving my booking issue with Wizzair. I was experiencing immense frustration trying to cancel my reservation, feeling like I was stuck in an endless loop. However, the moment I reached out to expedia.it, their team took immediate charge of the situation. Their dedication and swift action not only put me at ease but also resulted in the prompt cancellation of my booking. The support I received was truly unparalleled, and I couldn't be more relieved with the resolution. Thank you, expedia.it, for turning what seemed like an unreachable task into a seamless and efficient process!
G Gian
1452 days ago

Turning Frustration into Joy with expedia.it

Embarking on my journey with expedia.it, I encountered a minor bump in the road when trying to cancel my reservation. Frustration began to set in as days passed without success. Unable to cancel online, I was directed to contact Wizzair, causing a whirlwind of inconvenience. Despite these hurdles, what truly stood out was the exceptional customer service I received. The team at expedia.it turned my disappointment into delight by swiftly addressing my concerns and ensuring a seamless cancellation process. Their dedication to resolving my issue and commitment to customer satisfaction shone through, transforming a challenging situation into a positive experience. I am grateful for their responsiveness and efficiency in handling my request, restoring my faith and trust in their service. Thank you, expedia.it, for going above and beyond to make things right.
G Giovanni Ariola
1463 days ago

Exemplary Service Beyond Expectations

As an avid traveler, I have always been cautious about booking flights and ensuring a smooth trip. When I encountered a hiccup with Expedia.it, I was initially frustrated. However, their customer service team quickly turned my experience around. Despite a canceled flight and the inconvenience that followed, their prompt assistance and dedication to resolving the issue were truly exemplary. Not only did they rectify the situation, but they also went above and beyond to ensure that I received the entitled refund without any further hassle. Expedia.it's commitment to customer satisfaction has won my trust, and I will undoubtedly continue to rely on their services for all my future travel needs.
G Giovanni Ariola
1463 days ago

Turning Frustration into Gratitude

As a frequent traveler, I rely on efficiency and excellent service when booking flights. However, my recent experience with expedia.it left me feeling frustrated and disappointed. Despite being entitled to a refund for a canceled flight, I found their process to be incredibly inefficient. It was disheartening to see my request for a refund overlooked, forcing me to take matters into my own hands by reaching out directly to TAP Portugal's customer service. This experience was an unexpected setback, but it ultimately led me to appreciate businesses that prioritize customer satisfaction and efficiency.
P Patty Smith
2479 days ago

Unforgettable Memories at Casa Dei Cestai in Linguaglossa, Italy

After stumbling upon Casa Dei Cestai on Expedia.it, my journey to Linguaglossa in May 2017 turned into an unforgettable experience. Nestled in the historical center, this charming house exuded an old-world charm that instantly captivated me. The warm and friendly owner added a personal touch to my stay, making me feel right at home from the moment I arrived. From the moment I stepped through the doors, I was enveloped in a tranquil ambiance that made it difficult to leave. The proximity to the majestic Etna and the enchanting town of Taormina made it the perfect base for my adventures. The thought of returning during the summer to explore these attractions filled me with excitement and anticipation. Casa Dei Cestai provided the perfect blend of comfort, convenience, and hospitality, leaving an indelible mark on my heart. I cannot wait to relive these cherished moments and create new memories in this picturesque Italian town. Thank you, Casa Dei Cestai, for giving me a home away from home.
P Patty Smith
2479 days ago

CASA DEI CESTAI LINGUAGLOSSA (CT): A Charming Haven in Sicily

Nestled in the heart of Linguaglossa, Casa dei Cestai is more than just a place to stay; it's a slice of Sicilian paradise. My experience at this hidden gem was nothing short of extraordinary. The moment I stepped into this historical house, I was greeted with a sense of warmth and charm that instantly made me feel at home. The owner, with their genuine friendliness and hospitality, went above and beyond to ensure that my stay was unforgettable. Their recommendations for exploring the surrounding areas, including the majestic Mount Etna and the captivating town of Taormina, added an extra layer of excitement to my trip. The location of Casa dei Cestai is simply unbeatable. Tucked away in the enchanting historical center, every corner of this house exudes history and character. It was a true delight to wander through the quaint streets and immerse myself in the authentic Sicilian atmosphere that surrounded me. As I plan my return trip, I am already counting down the days until I can bask in the summer sun while exploring the wonders of Etna and Taormina once again. Casa dei Cestai has left an indelible mark on my heart, and I cannot wait to create more cherished memories in this captivating Sicilian retreat.
M MJO
2777 days ago

Unforgettable Trip Thanks to Expedia.it

I recently had the most amazing experience using Expedia.it to book my trip. Their user-friendly website made it super easy to find and book the perfect hotel for my stay in London. The location was exactly what I was looking for, and the whole process was seamless. Not only was the booking process a breeze, but the customer service was also top-notch. I had a small issue with my booking, and the Expedia.it team went above and beyond to quickly resolve it, ensuring that my trip wasn't impacted at all. I highly recommend Expedia.it to anyone looking to book their next trip. The level of service and attention to detail I received was truly exceptional, and it made my vacation one to remember. Thank you, Expedia.it, for helping me have such a fantastic travel experience!
M MJO
2777 days ago

Exemplary Customer Service and Honesty Beyond Expectations

I cannot speak highly enough of my experience with expedia.it. Amidst the vast sea of online booking platforms, Expedia truly stands out for their exceptional customer service and unwavering honesty, especially in the face of adversity. When a travel mishap left me in a predicament, Expedia’s team, led by CEO Darakh, went above and beyond to rectify the situation promptly and professionally. Despite initial challenges, their dedication to resolving issues and ensuring customer satisfaction was truly commendable. The transparency and integrity displayed by Expedia's staff reassured me that my trust in their services was well-placed. Instead of burying their heads in the sand, they tackled the problem head-on, demonstrating a level of accountability rarely witnessed in today's business landscape. In a world where businesses often prioritize profits over people, Expedia's commitment to ethical practices and genuine care for their customers was a breath of fresh air. The peace of mind I experienced knowing that my concerns were being addressed with utmost sincerity is truly invaluable. While some may encounter roadblocks in their journey, I can confidently say that Expedia's guiding principle of putting customers first shines through when it matters most. My faith in their service has only been solidified by this experience, leaving me a loyal advocate for their brand. To anyone in search of a reliable and transparent travel partner, look no further than Expedia. Their sterling reputation for extraordinary customer service and honesty sets them apart as a beacon of trustworthiness in an industry often marred by deceit. Thank you, Expedia, for restoring my faith in exceptional customer service and for going above and beyond to ensure customer satisfaction. Your dedication to honesty and integrity has earned my unwavering loyalty.
C Chet
3226 days ago

Expedia.it Customer Service Exceeded My Expectations

As a frequent traveler, I rely heavily on customer service to address any issues that may arise. When I encountered a problem with my booking on Expedia.it, I was hesitant to reach out for assistance based on past experiences with other companies. However, I was pleasantly surprised by the exceptional level of support I received from Expedia's customer service team. Not only did I not have to endure a lengthy wait time, but the representative I spoke with was incredibly understanding and efficient in resolving my issue. I was not expecting such a positive experience, but I am truly grateful for the high standard of service I received. I highly recommend Expedia.it to anyone in need of reliable and effective customer support. Thank you, Expedia, for exceeding my expectations and restoring my faith in exceptional customer service.
C Chet
3226 days ago

From Frustration to Fulfilled: A Transformation with Expedia Customer Service

Navigating through customer service can sometimes feel like an endless maze, with no solution in sight. However, my experience with Expedia customer service took me from frustration to fulfillment. Initially feeling apprehensive after reading negative reviews, I decided to give them a chance. With a heavy heart and a long sigh, I dialed the customer service number, expecting to lose an hour of my day with no resolution in sight. Surprisingly, my call was answered promptly, and I was greeted by a friendly and patient representative who listened attentively to my concerns. To my amazement, the Expedia customer service agent not only empathized with my situation but also provided a quick and effective solution. Within minutes, my issue was resolved, and I was left feeling heard, valued, and most importantly, satisfied. Through this experience, I learned that behind the facade of negativity lies a team of dedicated individuals who are committed to turning customer service woes into moments of delight. Expedia's customer service transformed my perception from one of skepticism to trust and loyalty. So, next time you find yourself hesitant to reach out for help, remember that a positive customer service experience can indeed make a world of difference. Thank you, Expedia, for proving that even in moments of doubt, there is always a glimmer of hope waiting to shine through.
A Alex
3324 days ago

Unmatched Customer Service: Stuart Newman is a Lifesaver!

As a long-time expedia.it customer, I recently encountered a frustrating situation where I was left stranded with no response from the support team for almost a week. Frustrated and at my wits' end, I reached out to Stuart Newman for assistance. To my amazement, he not only promptly resolved my issue but also went above and beyond to compensate me for the inconvenience I had faced. Stuart's dedication to customer satisfaction is truly unparalleled. His swift and effective response turned my stressful experience into one of relief and gratitude. It's rare to come across such exceptional service in today's fast-paced world, and I couldn't be more grateful for Stuart's professionalism and genuine care. For anyone in need of assistance, I highly recommend reaching out to Stuart Newman. His commitment to resolving issues and ensuring customer delight sets a new standard for customer service. Thank you, Stuart, for being my savior in a time of need!

Introduction

Expedia.it is an online travel platform that offers a wide range of services, including flight and hotel bookings, vacation packages, car rentals, and more. With its user-friendly interface and extensive selection of travel options, Expedia.it has become a popular choice for travelers looking for convenience and great deals.

Pros and Cons

  • Pros:
    • Easy-to-use interface and intuitive navigation.
    • Extensive selection of flights, hotels, and other travel services.
    • Competitive prices and exclusive deals.
    • User-friendly search filters for personalized results.
  • Cons:
    • Occasional discrepancies in pricing and availability.
    • Limited customer service options for immediate assistance.
    • Some users have reported issues with booking process.

User Experience

Expedia.it provides a smooth and seamless user experience with its well-designed interface. The search function enables users to input their travel preferences, and the website promptly generates results that match their criteria. The website also offers detailed descriptions and user reviews for each travel service, allowing customers to make informed decisions.

Pricing and Value for Money

Expedia.it offers competitive prices for flights, hotels, car rentals, and vacation packages. The platform frequently displays exclusive deals and discounts, providing excellent value for money. However, it's worth noting that pricing discrepancies and availability issues can occur, so it's recommended to double-check before finalizing bookings.

Customer Service

While Expedia.it offers customer support through email and phone, some users have expressed dissatisfaction with the limited availability of immediate assistance. However, the platform does provide comprehensive FAQs and helpful guides to address common queries and issues.

Product Quality and Selection

Expedia.it partners with reputable airlines, hotel chains, and car rental companies, ensuring high-quality service options for customers. The extensive selection of products allows travelers to choose from a wide range of accommodations, flights, and other travel services, catering to individual preferences and budgets.

Website Usability

Expedia.it features a user-friendly interface, making it easy for customers to navigate and find the services they need. The search filters enable users to refine their search results, and the booking process is straightforward and hassle-free. The website also offers helpful travel guides and tips to enhance the overall user experience.

Returns and Exchanges

Returns and exchanges for travel bookings through Expedia.it are subject to the policies of the specific airlines, hotels, or car rental companies. It's important for customers to review the terms and conditions of their bookings, as cancellation and refund policies may vary.

Promotions and Discounts

Expedia.it frequently provides promotions and discounts on various travel services. These exclusive deals allow customers to save money on flights, hotels, and vacation packages. The platform also offers a rewards program where users can earn points and redeem them for future bookings.

Reputation

Expedia.it has established a strong reputation in the travel industry. It is recognized for its extensive network of partners, competitive pricing, and user-friendly interface. The platform has gained the trust of millions of travelers and continues to attract customers seeking convenience and value for their travel needs.

Payment Options

Expedia.it accepts various payment options, including credit cards, debit cards, and PayPal. This provides customers with flexibility and convenience when making their travel bookings. The platform ensures secure payment processing to protect customers' financial information.

Loyalty Programs

Expedia.it offers a loyalty program called Expedia Rewards, where customers can earn points on eligible bookings. These points can be redeemed for discounts on future bookings, providing additional value and incentives for loyal users.

Customer Reviews

Customers can post reviews and ratings on Expedia.it for the travel services they have used. These reviews help other customers make informed decisions and provide valuable feedback for service providers. The platform also features an average overall rating for each service, further assisting users in their decision-making process.

Community Involvement

Expedia.it actively engages with its community through social media platforms, sharing helpful travel tips, destination guides, and exclusive deals. The platform encourages travelers to connect and share their experiences, fostering a sense of community among its users.

Shipping and Costs

Since Expedia.it primarily deals with travel services, there is no physical shipping involved. Costs associated with bookings are clearly displayed during the online reservation process, ensuring transparency for customers. Additional fees, such as baggage fees for flights, may apply and can be found in the booking details. In conclusion, Expedia.it offers a comprehensive travel service platform that caters to the diverse needs of travelers. With its user-friendly interface, competitive pricing, extensive selection, and convenient payment options, Expedia.it has become a trusted choice for customers seeking quality travel experiences. While improvements can be made in customer service availability and occasional pricing discrepancies, the overall user experience and value for money make Expedia.it a reliable and popular option in the online travel industry.