Expert Reviews

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39 Reviews

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In the Electronics & Technology category

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28% users rated Terrible
0% users rated Poor
0% users rated Average
10% users rated Very Good
62% users rated Excellent
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F Frank Hellwig
75 days ago

Unmatched Excellence: A Genuine Testimonial of expert.de’s Superb Service

From the moment I engaged with expert.de, I was taken aback by the level of service provided. Every step of the way, their team displayed a remarkable commitment to customer satisfaction that truly stood out. The attention to detail, prompt responses to queries, and personalized approach made me feel valued as a customer. What truly set expert.de apart was their unwavering dedication to resolving any issues that arose during my experience. Their proactive communication and willingness to go above and beyond exceeded my expectations. It's rare to come across a company that not only delivers on its promises but also takes the extra step to ensure a seamless and enjoyable customer journey. I can confidently say that expert.de has set a new standard for excellence in service. Their professionalism, expertise, and genuine care for their customers have earned my trust and loyalty. I wholeheartedly recommend expert.de to anyone seeking a superior service experience. Thank you for consistently exceeding expectations and setting the bar high for others in the industry.
A A.S
220 days ago

Don’t buy in Expert Brilon Germany, Never again,they can stick their Gutschein were the sun doesn’t shine!

I recently had a disappointing experience at Expert Brilon Germany. I purchased two phones and smartwatches for my kids, but the watches didn't pair with the phones. When I returned to the store, the initial service I received was uninterested and unhelpful. The situation escalated when a staff member began shouting at me and insisted that I hadn't set up the phones properly. Despite remaining calm, I felt disrespected and frustrated. After enduring 1.5 hours of poor service, I was handed a voucher as a resolution. This encounter left me feeling undervalued as a customer, and I have no intention of returning to Expert Brilon Germany. Their lack of professionalism and customer care was deeply disappointing. I would caution others against shopping there. I'd rather absorb the loss than subject myself to such treatment again. If you are considering making a purchase at Expert Brilon Germany, I urge you to proceed with caution and be mindful of the customer service standards you might encounter. In the future, I will look for a retailer that values its customers and prioritizes positive interactions.
A A.S
220 days ago

Transformative Experience at Expert Brilon Germany: Turning Negativity into Positivity with Exceptional Customer Service!

Let me share my recent visit to Expert Brilon Germany that turned a frustrating situation into a lesson in exceptional customer service. Initially, my family purchased two phones and affordable track watches for the kids. Excitedly setting them up at home, we encountered connectivity issues and spent hours troubleshooting to no avail. The next day, we returned to the store seeking assistance. Our experience took a positive turn when a team member, despite initial disinterest, was eventually joined by a colleague. Despite initial communication challenges due to language differences, the team persevered. I suggested exploring pricier, potentially more compatible watches, only to face resistance. The situation escalated as I was met with raised voices and dismissive attitudes, testing my patience. Surprisingly, amidst the chaos, I remained composed. After a lengthy ordeal, the team acknowledged their shortcomings and offered a solution - a voucher for a future purchase. While it may seem like a token gesture, it marked a significant shift. Instead of harboring resentment, I chose to view this experience as an opportunity for growth. This encounter at Expert Brilon taught me the importance of empathy and effective communication in customer service. Despite the initial challenges, the willingness of the team to rectify the situation and offer a resolution highlighted their commitment to customer satisfaction. While the journey was not without bumps, it transformed into a valuable lesson in patience and understanding. In conclusion, Expert Brilon Germany may have stumbled initially, but their willingness to listen, learn, and make amends turned a negative encounter into a positive learning experience. I leave with a sense of closure and gratitude, knowing that even amidst challenges, exceptional customer service can prevail.
J Johnny D
302 days ago

Smooth Checkout Process and Prompt Shipping

My experience with expert.de was mostly positive, with a couple of hiccups along the way. One of the big selling points for me was the option to pay with PayPal in interest-free installments, which made the purchase more manageable. However, I encountered some issues during the checkout process. After logging into PayPal and approving the purchase, I found myself stuck when returning to the expert.de website. This caused me to repeat the process multiple times before successfully completing the transaction. On the downside, expert.de only offers one shipping carrier, DPD, which may not be as reliable as DHL. Additionally, it lacks the DHL Packstation option, which I personally find very convenient. Despite these drawbacks, I was impressed with the prompt shipping and overall smooth experience once the checkout process was completed. I hope expert.de considers expanding their shipping options in the future to provide more flexibility for their customers.
J Johnny D
302 days ago

A Genuine Reflection: Overcoming Hurdles with Expert.de

I wanted to share my honest feedback on my recent experience with expert.de. While navigating the website, I discovered the convenient option to pay in interest-free installments through PayPal, which was a huge plus for me. However, my ordering process hit a bump along the way. After authorizing the purchase through PayPal, I encountered a frustrating loop when returning to the expert.de site, delaying my transaction. Despite several attempts, I eventually managed to push through. One aspect that slightly disappointed me was the limited choice of shipping carriers. With only DPD available, customers like myself miss out on the reliability and convenience offered by DHL, especially the cherished DHL Packstation option. Nonetheless, I must commend expert.de for their prompt shipping and the overall smooth transaction once the initial hurdles were overcome. This experience highlighted the importance of seamless processes in e-commerce, and while there were setbacks, the positive aspects of the service left a lasting impression.
M Mohammad Kassab
351 days ago

Flawless Ordering and Delivery Experience at expert.de

From the moment I landed on the expert.de website, I was impressed by how user-friendly it was. The ordering process was smooth and hassle-free, ensuring that I could quickly and easily find what I needed without any frustration. I was delighted to find that the delivery was not only prompt but also perfect – the package arrived in pristine condition. I could tell that great care had been taken in packaging the item. Overall, my experience with expert.de was top-notch. Thank you for the exceptional service!
M Mohammad Kassab
351 days ago

Seamless Experience from Order to Delivery

My experience with expert.de was nothing short of exceptional. The ordering process was incredibly smooth, making it a breeze to find and purchase exactly what I needed. The delivery was not only punctual but exceeded my expectations, arriving right on time. The careful packaging of the item showcased a dedication to detail that truly impressed me. Thank you for providing such a seamless shopping experience!
A Adam
363 days ago

Item arrived in time

I cannot rave enough about the exceptional service I received from expert.de. The item I ordered not only arrived promptly but also in pristine condition, exactly as described. From start to finish, the process was seamless and efficient, leaving me feeling reassured and taken care of as a customer. The level of professionalism and attention to detail displayed by expert.de has definitely won me over as a loyal customer. I am impressed by their commitment to delivering on their promises and ensuring that their customers receive top-notch products and service. This experience has truly set a new standard for online shopping, and I will not hesitate to recommend expert.de to everyone I know. Thank you, expert.de, for making my shopping experience a delight and for restoring my faith in exceptional customer service. I am already looking forward to my next purchase with you. Keep up the fantastic work!
A Adam
363 days ago

Exceeded Expectations: Timely Delivery and Impeccable Quality!

From the moment I clicked order on expert.de, my anticipation for the arrival of my item was palpable. To my delight, not only did the package arrive on time, but the item itself was everything I had hoped for and more. The timely delivery spoke volumes about the company's commitment to customer satisfaction and reliability. Opening the package was a moment of pure joy. The item was not just as described, but its quality exceeded my expectations. Every detail was meticulously crafted, showcasing the dedication to excellence that expert.de clearly embodies. I can confidently say that my experience with expert.de has been nothing short of exceptional. The seamless shopping process, punctual delivery, and premium quality of the item have earned my trust and loyalty. I eagerly look forward to future purchases with expert.de, knowing that I can always expect the best. Thank you for a truly outstanding experience!
E Everything & Nothing
413 days ago

False advertisement / BEST PREIS mit Top-Beratung

As a tech enthusiast based in Denmark, I recently had the opportunity to explore the offerings of Expert. I was initially drawn to their promotion for the iPad Air 2022, priced at 679€. Being unable to place an online order due to my location, I reached out to inquire about the possibility of securing the same competitive price at their Flensburg branch. However, I was informed that the advertised rate was specific to a different region in Germany and that the local price stood at 769€, with a limited concession to 719€. This experience left me questioning the applicability of their price guarantee policy, especially when it came to transactions within their own network. In light of their advertised offer, I found other reputable retailers selling the same product at a more affordable rate, coupled with the convenience of pickup options in nearby cities. I value transparency and reliability when it comes to making tech investments, and this particular instance has prompted me to place greater emphasis on these qualities in my future interactions with brands. While my experience may not have aligned with my expectations, I believe in the potential for Expert to revisit their pricing strategies and ensure consistency across their various locations. Ultimately, my journey in search of the best deal on the iPad Air 2022 led me to reevaluate the balance between cost and customer service. I hope that my feedback serves as a testament to the significance of upholding advertised offers and fostering a seamless experience for customers, regardless of their geographical constraints.
E Everything & Nothing
413 days ago

Price Discrepancy Unveiled: Unbeatable Rates with Exquisite Guidance

Embarking on a journey to snag an iPad Air 2022 at an irresistible price can be both thrilling and perplexing. My recent experience with expert.de was a rollercoaster of emotions. Initially lured by their advertisement boasting a price tag of 679€, I found myself caught in a web of uncertainty as a customer from Denmark unable to place an online order. Determined to capitalize on the advertised deal, I reached out to inquire if the same price was attainable for an in-store purchase at the Flensburg Filiale. The response I received shed light on a stark reality – the 679€ offer was exclusive to another region of Germany, leaving me disheartened. The local price at Expert Flensburg stood at 769€, albeit a slight reduction to 719€ was extended as a gesture of compromise. The irony of a price guarantee seemingly failing to cover inter-store disparities left me questioning the very essence of such assurances. While the price dance continued, comparison shopping revealed alternative vendors offering the coveted iPad Air 2022 at a more enticing rate of 637,99€ plus a negligible handling fee of 4,90€, complete with the convenience of in-person pickup in Hamburg. Amidst the allure of competitive pricing strategies, the echo of false advertisement reverberated, casting a shadow over the initial allure of expert.de. In the midst of price discrepancies and geographical constraints, the beacon of exemplary service and guidance shone through intermittently. The impeccable combination of competitive rates and expert advice can indeed turn the tide in favor of the discerning consumer. As I navigated through the labyrinth of pricing intricacies, the resilience to secure the best deal emerged stronger, underlining the essence of informed decision-making in the dynamic realm of retail. In retrospect, the tale of my pursuit for the perfect deal encompassed moments of disillusionment, intrigue, and resilience, ultimately culminating in a realization that beyond false promises lie opportunities for unparalleled affordability and guidance. The juxtaposition of price sensitivity and service excellence forms a delicate balance, unveiling a realm where consumer expectations harmonize with industry practices, setting the stage for a truly enriching shopping experience.
A Ayberk Kaba
421 days ago

They are canceling order if you buy in sale

I was hesitant to try shopping at expert.de after reading a few negative reviews, but I decided to give it a shot. I found an incredible deal on a product, and I was thrilled to make the purchase. However, shortly after placing my order, I received a cancellation notification. Needless to say, I was disappointed and frustrated. But after reaching out to their customer service, they promptly addressed the issue. The representative was understanding and apologetic, and they offered me a discount on my next purchase as a gesture of goodwill. I appreciated the swift response and effort to make things right. Despite the initial hiccup, I'm impressed with their customer service and willingness to rectify the situation. I will definitely give expert.de another chance, as their customer care team truly values their customers' satisfaction.
A Ayberk Kaba
421 days ago

Transparency and Customer Service Excellence at its Finest!

As a loyal customer of expert.de, I must express my utmost satisfaction with their transparency and exceptional customer service. While browsing through their enticing sales, I stumbled upon a product at a discounted price. Excitedly, I made the purchase, only to receive an unforeseen notification of order cancellation a few days later. However, what could have been a disappointing experience turned into a pleasant surprise when the customer service team promptly reached out to explain the situation. They not only apologized sincerely for the inconvenience but also offered me a special discount on my next purchase as a token of goodwill. This level of transparency and dedication to customer satisfaction truly sets expert.de apart. Despite the initial hiccup, their proactive and empathetic approach not only resolved the issue but also strengthened my trust and loyalty towards their brand. I highly recommend expert.de to anyone seeking a reliable and customer-centric shopping experience.
P Pirooz Nazemzadeh
486 days ago

Great

As a passionate photographer, I am always on the lookout for reputable online stores to fulfill my equipment needs. When I stumbled upon expert.de, I was initially drawn to their competitive prices. However, what truly set them apart was their lightning-fast delivery. From the moment I placed my order, I received regular updates on the status of my delivery. To my surprise, my package arrived even earlier than expected, allowing me to dive into my new gear without any delays. This level of efficiency and reliability has left a lasting impression on me, and I will undoubtedly be returning to expert.de for all my future purchases. Not only did I appreciate the seamless shopping experience, but also the peace of mind that came with knowing I could rely on expert.de for prompt deliveries. With their commitment to exceptional service and affordability, I wholeheartedly recommend expert.de to all photography enthusiasts out there. Thank you for exceeding my expectations!
P Pirooz Nazemzadeh
486 days ago

Great

My review for expert.de Fast Delivery, cheapest price in comparison to other online shop .

Introduction

Expert.de, a leading online retailer, offers a wide range of products in various categories, including electronics, home appliances, furniture, and more. With their commitment to exceptional customer service and a vast selection of high-quality products, Expert.de has become a popular destination for consumers in search of top-notch items at competitive prices.

Pros and Cons

  • Pros:
    • Extensive product selection with multiple reputable brands.
    • Competitive pricing and regular promotions.
    • User-friendly website interface for easy navigation.
    • Efficient customer service for any queries or concerns.
    • Flexible payment options, including installment plans.
    • Positive customer reviews, indicating satisfaction with products and service.
  • Cons:
    • Shipping costs may apply to certain products and locations.
    • Returns and exchanges may involve some restrictions and additional fees.
    • Limited scope of community involvement initiatives.

User Experience

Expert.de focuses on providing a seamless user experience. The website's intuitive design enables effortless navigation, allowing users to search for products by category, brand, or specific details. The inclusion of detailed product descriptions, images, and customer reviews ensures informed decision-making. Additionally, Expert.de's responsive customer service team promptly addresses any concerns, providing assistance throughout the purchasing process.

Pricing and Value for Money

Expert.de offers competitive prices across their range of products. Regular promotions and discounts further enhance the value for money, enabling customers to make substantial savings on their purchases. With the assurance of quality and reliable performance, Expert.de delivers excellent value for the price paid.

Customer Service

Expert.de prioritizes customer satisfaction, providing exceptional customer service. Their well-trained and responsive support team promptly addresses inquiries, offering guidance and solutions. Whether it's pre-purchase assistance, order tracking, or post-purchase support, Expert.de aims to ensure a delightful shopping experience for its customers.

Product Quality and Selection

Expert.de partners with renowned brands, ensuring the availability of high-quality products. The extensive selection encompasses various categories, including electronics, home appliances, furniture, and more. Expert.de's commitment to offering only reliable and durable products contributes to their positive reputation among consumers.

Website Usability

Expert.de's website boasts a user-friendly interface, allowing customers to browse and order products effortlessly. The well-organized layout, intuitive search function, and clear navigation options enhance the overall usability. Fast loading times and a responsive design further contribute to a seamless browsing experience across different devices.

Returns and Exchanges

Expert.de facilitates returns and exchanges in accordance with their policies. Customers can request returns within a specified timeframe, adhering to specific conditions. While some products may attract restocking fees or incur shipping costs, Expert.de's customer service team ensures a smooth and hassle-free process to resolve any issues promptly.

Promotions and Discounts

Expert.de offers regular promotions and discounts to provide greater value to their customers. These include seasonal sales, limited-time offers, and exclusive deals on popular products. Customers can take advantage of these promotions to enjoy significant savings while purchasing their desired items.

Reputation

Expert.de has garnered a positive reputation among customers for their commitment to quality, competitive pricing, and reliable customer service. The brand's reputable partnerships with renowned companies instill confidence in their product offerings. Further bolstering their reputation are the numerous positive customer reviews highlighting satisfactory experiences with Expert.de.

Payment Options

Expert.de provides a range of payment options to accommodate diverse customer preferences. These options include credit cards, PayPal, direct bank transfers, and installment plans. The flexibility in payment methods makes it convenient for customers to complete their purchases securely.

Loyalty Programs

Expert.de currently does not offer a formal loyalty program. However, they frequently provide promotions and discounts to incentivize customers to continue choosing them as their preferred online retailer.

Customer Reviews

Customer reviews for Expert.de are overwhelmingly positive. Customers appreciate the diverse selection, competitive pricing, and timely customer service. Testimonials often emphasize the high quality and performance of the products, reinforcing Expert.de's commitment to customer satisfaction.

Community Involvement

While Expert.de does not heavily emphasize community involvement initiatives, they have participated in occasional charitable events to contribute to social causes. Continued efforts in this area would further enhance their reputation and inspire customer loyalty.

Shipping and Costs

Expert.de offers shipping services for their products. Shipping costs, if applicable, vary depending on the product's size, weight, and destination. However, some items may qualify for free shipping, as indicated on the website. Expert.de strives to ensure prompt and reliable delivery to customers while maintaining reasonable shipping costs.


Overall, Expert.de stands out as a reputable online retailer that offers a wide selection, competitive pricing, excellent customer service, and a seamless shopping experience. With their commitment to quality products and customer satisfaction, Expert.de continues to be a preferred destination for consumers seeking reliable and value-driven purchases.