Users Voice for Express

84% users rated Terrible
1% users rated Poor
0% users rated Average
0% users rated Very Good
15% users rated Excellent
Pie Chart Review Representation for Express
Express Overall rating
Customer Support
Pricing
Returns/Refunds
User Interface
Quality

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Review article published on: 20 Dec 2019

Last updated by on 08 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Sep 2022 1 4.5 3.7 4.4 1.8 2.4
Oct 2022 1 4.7 2.5 4.6 2.8 2.6
Nov 2022 5 4.5 3 4.2 2 4
Dec 2022 5 5 5 5 5 5
Mar 2023 1 4.1 1.8 3.6 5 2.6
Line Chart for Rating of peer stores

express.com

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Detailed Express Review by

Introduction

Express.com is a fashion-forward clothing brand that offers the latest trends and styles for both men and women. Founded in 1980, Express has grown to become a popular destination for shoppers looking for affordable, stylish clothing.

Pros and Cons

Pros: - Wide selection of clothing and accessories for men and women - Fast shipping - Affordable pricing - Generous return policy Cons: - Limited size options - Some items may not be available in all sizes - Some clothing may not be true to size

User Experience

Express.com is easy to navigate and offers a streamlined shopping experience. The website is clean and modern, with high-quality images and detailed product descriptions that help shoppers make informed decisions. The site also offers an easy-to-use search function that helps users find what they're looking for quickly.

Pricing and Value for Money

Express.com offers affordable pricing that delivers good value for money. The site often offers promotions and discounts, making it easy for shoppers to save on their purchases.

Alternatives

Some popular alternatives to Express.com include ASOS, H&M, Forever 21, and Zara. Each of these sites offers a unique selection of clothing and accessories at varying price points.

Customer Service

Express.com offers excellent customer service, with a team of representatives available to answer any questions or concerns shoppers may have. The site also offers a comprehensive FAQ section that provides helpful information on shipping, returns, and other topics.

Product Quality and Selection

Express offers a wide selection of clothing and accessories for both men and women. The site offers a range of sizes, styles, and colors to choose from, making it easy for shoppers to find items that suit their individual tastes. The quality of the clothing is good, with most items holding up well after several washes.

Website Usability

Express.com is easy to use and navigate. The site is clean and modern, with a simple layout that makes finding items and making purchases quick and easy.

Returns and Exchanges

Express.com offers a generous return policy, giving shoppers up to 90 days to return or exchange items they are not satisfied with. Returns are free, making it easy for shoppers to try out items without any risk.

Promotions and Discounts

Express.com offers a range of promotions and discounts throughout the year. Shoppers can sign up for the site's email newsletter to receive exclusive discounts and early access to sales.

Reputation

Express.com has a solid reputation for offering stylish, affordable clothing and accessories. The site has garnered a loyal following of shoppers who appreciate the site's wide selection, low prices, and fast shipping.

Payment Options

Express.com accepts a range of payment options, including major credit cards and PayPal. Shoppers can choose the option that best suits their needs and preferences.

Loyalty Programs

Express offers a loyalty program called Express Next, which gives shoppers access to exclusive discounts, early access to sales, and other perks. Members earn points on every purchase, which can be redeemed for rewards and discounts.

Customer Reviews

Customer reviews on Express.com are generally positive, with many shoppers praising the site's affordable pricing, fast shipping, and wide selection of clothing and accessories.

Community Involvement

Express.com is committed to giving back to the community, with a focus on supporting organizations that empower young people. The site has partnered with organizations like DoSomething.org and SCORE to provide resources and support to young people in need.

Shipping and Costs

Express.com offers fast shipping, with most orders shipped within 1-2 business days. Shipping costs vary depending on the order total and the shipping method selected. The site also offers free shipping on orders over a certain amount, making it easy for shoppers to save on shipping costs.

Express Recent User Reviews

User Rating

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Reviewer Name: Karissa Hansen

Review Submission Date: 2022-11-06

Review Title: Absolute worst online shopping…
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Review Description: Absolute worst online shopping experience ever. Horrid customer service that just runs you around in circles and doesn’t even read your message and respond to your issues. The website and app are always having technical issues. Quite frankly I think the whole website is a sham and whoever runs this business has no idea what they’re doing.

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Reviewer Name: Tiffany Storlie

Review Submission Date: 2022-10-30

Review Title: Was placing an order....
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Review Description: Was placing an order, first clue something was wrong was the price and all sizes available on some of the best JORDAN Sneakers. Next clue was the reviews. Thank god i took the time to research company or i would of been out of my money and scamed like 98% of the people who try to conduct business with this awful online realtor. Do not buy unless you dont mind losing your money.

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Reviewer Name: Carly Dunn

Review Submission Date: 2022-10-28

Review Title: Never sent me item I paid for
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Review Description: They shipped me my order and failed to include an item. I informed them and weeks later, they shipped me a random pair of shorts instead of the shirt I purchased as a “replacement.” It’s been over a month since I paid for the shirt, and I haven’t received it. They haven’t offered a refund or any sort of compensation for failing to send the item I paid for. Express is a scam.

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Reviewer Name: Lila Ellis

Review Submission Date: 2022-10-16

Review Title: I was scammed out of $80 bucks
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Review Description: I was scammed out of $80 bucks . No return email , no shipment. Order almost 2 months ago and nothing . This place is horrible ! Do not order from them ‘

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Reviewer Name: Talitha Dias

Review Submission Date: 2022-09-09

Review Title: Putrid Service with lack of Communication
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Review Description: Ordered and paid on the 14th of August 2022, for Father's Day and up unto date, no response from my emails or further feedback.Putrid Service!

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Reviewer Name: D Cooper

Review Submission Date: 2022-09-05

Review Title: I ordered something when they had a one…
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Review Description: I ordered something when they had a one day. A month ago and my items still haven’t been delivered .. they answered one email asking for order # but since haven’t answered any of my emails and items so not delivered they charged me $28 for my order .. I Will never shop there again online and the items were for my nephew birthday thought it I ordered 2 weeks in advance it would be here but guess what .. nothing

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Reviewer Name: Julie Bolton

Review Submission Date: 2022-08-14

Review Title: First time I have ordered food from…
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Review Description: First time I have ordered food from there let me tell ya never again it’s absolute scrape

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Reviewer Name: Edson Paclacios

Review Submission Date: 2022-08-01

Review Title: Not the best when you order online they…
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Review Description: Not the best when you order online they can’t cancel orders even if it is within hours of making it, ordered something online called to cancel and they said I have to wait until I get my clothes and return it, I went in store and shopped that’s why I wanted to cancel, but they want to do double work, keep thinking online shopping is as easy as Amazon but no. Oh well I know from now on

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Reviewer Name: Mariam Elkadi

Review Submission Date: 2022-06-05

Review Title: They are horrible
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Review Description: They are horrible. It was the worst online shopping experience ever. I placed an $400 order and I received a thank you note with the order number and surprisingly found the day after that haven’t received an order confirmation email and it doesn’t show on my account and some of my items are sold out can’t get it anymore. All what they are doing is saying sorry it didn’t go through. Wasted my time and won’t waste my money with express again.

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Reviewer Name: Barrett Powell

Review Submission Date: 2022-03-29

Review Title: Don't Buy Express Jeans!
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Review Description: My wife purchased jeans for me late last year. After only a few wears, the seam in the waist came apart and the was an odd shrinkage of some horizontal threads in the jeans making them unwearable.Express simply gave us the run around.