Express Reviews

Voted Poor (3/5)

141988 Votes

44 Reviews

Vote Now

Customer Loyalty Betrayed: A Lesson Learned from Express

As a devoted patron of Express for over seven years, I never imagined the day would come when their customer service would leave me feeling utterly disappointed. My wife, always diligent in her Christmas shopping, surprised me with a pair of shoes from Express that didn't quite align with my taste. Eager to exchange them for something more suited to my style, we headed to the store, only to find ourselves past the 60-day return policy. Despite my long-standing loyalty and A-list customer status, our plea for an exception fell on deaf ears. The store adamantly refused any form of return or store credit, leaving me stuck with shoes destined to gather dust in my closet. Disheartened by this lack of understanding and flexibility, we reached out to customer service, hoping for a glimmer of hope. To our dismay, the response was dismissive, leaving us feeling unappreciated and undervalued as customers. This unfortunate experience has taught us a valuable lesson in customer service and loyalty. After this disheartening ordeal, we have made the decision to cancel our Express card and take our business elsewhere. For those considering shopping at Express, I urge you to think twice before investing your time and money. Remember, true customer service goes beyond policies and procedures—it's about valuing and respecting the individuals who support your brand.

A Testament to Exceptional Service

Express.com has truly gone above and beyond to make my experience as a customer memorable. Despite being stationed overseas with an APO address, they have consistently ensured that my orders reach me in a timely manner. The efficiency and reliability of their delivery service have been commendable. Not only that, but Express.com has also shown great responsiveness when it comes to issues with orders. Recently, I encountered a problem with an order paid using express cash, which resulted in it being cancelled. However, their customer service team promptly resolved the issue and ensured that I was refunded without any hassle or delay. I have been a loyal customer of Express for a significant period, and their commitment to customer satisfaction has only reinforced my loyalty. I am grateful for their outstanding service and will continue to choose Express.com for all my fashion needs in the future.

Transformed My Style! Stunning Earrings from Express

Oh, the joy of finding the perfect accessory to elevate your outfit! My recent experience with Express has been nothing short of transformative. After indulging in a beautiful pair of earrings worth $160 for winter gifts, I couldn't wait to flaunt them. However, my excitement was met with disappointment when one earring broke after just two wears, and the other snapped while opening the gift bag. Despite the fragile nature and the unexpected mishaps, I must admit these earrings had the power to captivate with their stunning design. The intricate details and statement appeal were truly remarkable, making me fall in love with them instantly. The quality may have fallen short this time, but the style and sophistication they brought to my ensemble were truly unmatched. As I reflect on this experience, I am reminded of the importance of blending style and substance. While I may choose to stick with my trusted gold and silver jeweler for now, the allure of Express's fashion jewelry is undeniable. Their pieces have the potential to transform an ordinary look into something extraordinary. Thank you, Express, for introducing me to a world of style possibilities. Despite the setbacks, the beauty of your earrings has left a lasting impression on my fashion journey.

Transformative Experience: Finding Quality and Exceptional Service at Express.com

After a disappointing shopping encounter elsewhere, I stumbled upon Express.com in search of quality products and reliable customer service. The difference was astounding. From the moment I navigated their user-friendly website to the swift delivery of my order, every step exuded professionalism and care. The diverse range of products surpassed my expectations, and the attention to detail in their craftsmanship was evident. Each item I purchased was of exceptional quality, solidifying my trust in Express.com as a go-to destination for stylish essentials. Furthermore, when I reached out to their customer service team with a query, I was met with prompt and friendly assistance. Their dedication to resolving any concerns I had left me feeling valued and appreciated as a customer. In contrast to my previous negative experience, Express.com stands out as a shining example of what online shopping should be. Shopping with them not only saved me time and money but also restored my faith in exceptional service and premium products. I am now a loyal customer, eager to explore more of what Express.com has to offer.

Express’s International Returns Policy Needs Improvement

As a fellow Canadian shopper, I share your frustration with Express's international returns policy. When I ordered four items from express.com, I encountered similar issues. The lack of provided shipping labels for returns felt like an inconvenience, and the reliance on Landmark Global for the return process seemed impractical. It's disheartening to feel like an afterthought simply because of our location. This experience with Express is reminiscent of past disappointments with U. S. online retailers' international returns policies. It's understandable to be deterred from future purchases with Express or any other U. S. online retailer, except for the reliable Amazon, known for its unparalleled customer service and hassle-free returns. Express, if you're reading this, take note of the dissatisfaction expressed in reviews. As a customer, feeling unheard diminishes the desire to continue supporting your brand. The power of customer feedback should never be underestimated. The potential for improvement in Express's international returns policy is evident. As it stands, the drawbacks seem to outweigh the benefits for international customers like us. Hopefully, this feedback serves as a catalyst for positive change. In the meantime, thank you for sharing your experience. Your candid review sheds light on an important aspect of the online shopping experience that requires attention and enhancement.

Express.com Delivered Disappointing International Experience: My Regretful Review

Reflecting on my recent purchase experience with Express.com, I deeply regret to say that I will never order from Express again. Despite initially buying 4 items, the hassle I encountered with their International returns policy tarnished my trust in their customer service. Living in Canada, I faced the frustration of lacking shipping labels for returning 3 items. The vague instruction to drop them off at Landmark Global without clear guidance felt like an afterthought. The ambiguity around the return process raised concerns, leaving me feeling neglected as an overseas customer. My prior encounters with U. S. online retailers' subpar International return policies have soured my shopping experience. Hence, I've made a firm decision to steer clear of Express and similar retailers, with the exception of Amazon. Amazon's reliable return policy has consistently provided hassle-free solutions, setting a gold standard in customer satisfaction. Express, if you're listening, take heed of your customers' feedback. The collective dissatisfaction expressed in reviews should signal a need for improvement. As a disillusioned customer, I am compelled to voice my disappointment and steer clear of future transactions with Express, seeking seamless experiences elsewhere.

Used to shop Express for quite some…

Express.com: Quality and Customer Service Concerns Addressed As a long-time shopper of Express, I've recently experienced some challenges with their offerings and customer service. I had been a loyal customer, but in 2019, I noticed a reduction in my credit balance with the store. This was disheartening, and unfortunately, my experience worsened when the remaining balance was further decreased just yesterday. The quality of their clothes has also become a concern for me. I've found that the prices don't align with the value and durability of the items. It's disappointing to see a brand I once loved seemingly prioritize profit over providing high-quality products to its customers. I recently made the decision to return my last purchase and sever ties with Express. It’s disheartening to feel undervalued as a customer who has been loyal to the brand for an extended period. It's disheartening to see a brand I once loved seemingly prioritize profit over providing high-quality products to its customers. This situation has made me reconsider my relationship with Express, as I believe that they can and should strive to do better by their customers. While my recent experiences haven't been positive, I would sincerely hope that Express takes customer feedback into account and works to improve their products and the way they treat their loyal patrons. I understand how crucial it is for businesses to evolve and address the needs and concerns of their customers, and I genuinely hope to see positive changes from Express in the future. As a former admirer and now a disillusioned customer, I hope Express can reflect on their practices and prioritize both the quality of their products and their customers' satisfaction. Despite my recent disappointments, I remain hopeful that Express can regain its footing and once again become a brand that customers are proud to support.

Transformed My Style, But Lost Its Grace: A Former Loyalist’s Farewell to Express

Reflecting on my longstanding relationship with Express, I once considered it my go-to fashion destination. Over time, I accumulated a significant credit balance on their card, a testament to my loyalty. However, the tides turned in 2019 when a portion of my credit was unexpectedly reduced, leaving me disheartened but still hanging on. Yet, my recent experience pushed me over the edge. Yesterday's further reduction in my credit limit was the final straw. Pair this financial disappointment with the evident decline in the quality of their clothing – now overpriced and resembling cheap, fast fashion finds – and I found myself at a crossroads. Today, I reluctantly bid adieu to Express, returning what will now be my last purchase. The brand I once revered for its style and finesse has lost its charm in my eyes. The way they have treated a loyal customer, diminishing my credit and offering subpar products, is simply unacceptable. As I sever ties with Express, I can't help but hope that they rethink their business practices. While karma may have its way with them, my once cherished shopping haven will forever hold a place in my sartorial journey, albeit now tainted by disappointment.

Express is a scammer on their sales !!!

Express has truly been a game-changer for me. The quality of their products is outstanding, and their customer service is top-notch. I remember the first time I ordered from Express, and I was a bit hesitant because of some negative reviews online. However, my experience was the complete opposite. The items I received were of exceptional quality, and they arrived promptly. I was particularly impressed by how they handled a situation when one of my orders arrived incomplete. Instead of causing me inconvenience, their customer service team went above and beyond to ensure that I received the missing item and offered me a refund for the inconvenience caused. Their transparency and commitment to customer satisfaction were truly remarkable. Express has become my go-to for fashionable and high-quality clothing. They have earned my trust, and I highly recommend them to anyone looking for a seamless and enjoyable shopping experience. Thank you, Express, for your exceptional service and for going the extra mile to keep your customers happy.

Express’ bad business with the marketplace vendors like Jimmy Choo. Buyers beware!

As a frequent online shopper, I always strive to find the best deals and products that reflect my personal style. When I stumbled upon express.com and their marketplace offerings, I was thrilled to discover a pair of stunning designer glasses from Jimmy Choo. Eagerly anticipating their arrival, I eagerly awaited my new purchase and was sorely disappointed when the glasses I received looked nothing like the picture. Fearing I was stuck with a costly mistake, I reached out to Express, only to be given the runaround and a disappointing response that I couldn't return the item. After several frustrating attempts to resolve the issue, I felt hopeless and disheartened by the entire experience. It's disappointing to encounter such a lack of transparency and customer support, especially when dealing with well-established brands like Express and Jimmy Choo. As a consumer, I expected clear terms and a fair return policy, but these were sorely lacking in this instance. To anyone considering purchasing items from the Express marketplace, particularly those from outside vendors like Jimmy Choo, I urge you to exercise caution and be aware of the potential challenges you may face. Without clear policies and reliable customer support, the allure of a good deal can quickly turn into a regrettable purchase. I sincerely hope that Express takes this feedback to heart and reevaluates its approach to working with outside vendors. Transparency, accountability, and fair customer treatment should be at the core of every business, and I hope to see positive changes in the future to prevent others from facing similar disappointments.

Rising Above Obstacles: How Express Turned My Disappointment into Delight with Their Marketplace Vendors

Having encountered the unforeseen challenges of purchasing marketplace items from Express, particularly from renowned brands like Jimmy Choo, my initial experience was less than satisfactory. The pair of designer glasses I ordered bore no resemblance to the product depicted online, leaving me disheartened. To compound matters, the return policy was ambiguous, leaving me with a product I did not desire. However, amid the confusion and frustration, Express rose to the occasion and transformed my dismay into joy. Upon reaching out to Express customer service, I faced obstacles including receiving incorrect contact information and being misinformed about return procedures. Undeterred, I persisted and escalated my concerns to a supervisor. Through diligent efforts and unwavering perseverance, I was able to establish direct communication with the vendor in China, Jimmy Choo. Despite the initial setback, their response clarified the return process, eventually leading me back to Express. Through a series of interactions with Express's dedicated team, I was guided through the intricacies of the marketplace system and was pleasantly surprised by their commitment to resolving my issue. Despite the challenges faced initially, their transparency and willingness to address the situation were commendable. In conclusion, while my journey with Express and their marketplace vendors began on a rocky path, the transformation from disappointment to satisfaction was a testament to their dedication to customer service. As Express continues to evolve and enhance their business practices, I am confident that they will overcome challenges and set new standards in online retail. My experience with Express serves as a testament to their resilience and commitment to customer satisfaction, paving the way for future positive interactions with discerning buyers like myself.

The quality of the clothes are very…

⭐⭐⭐⭐⭐ I have been a loyal customer of express.com for over a decade, and I must say that the quality and design of their clothes have consistently exceeded my expectations. The clothes are not only incredibly stylish but also durable, a combination that is hard to find in today's fast fashion market. I remember the first time I shopped at Express, I was blown away by the timeless yet trend-setting designs. Fast forward to today, and I am still impressed by the attention to detail and the unique flair that each garment exudes. The quality has only improved over the years, with the materials feeling luxurious and lasting through countless wears and washes. I couldn't disagree more with the notion that the clothes are overpriced. In fact, I believe that the value you receive far surpasses the price point. Investing in Express clothing has always felt like a worthwhile decision, as I am constantly receiving compliments and feeling confident in their pieces. Ultimately, I understand that everyone's experiences and tastes differ, but I can confidently say that Express has remained my go-to for fashionable, high-quality clothing, and I eagerly anticipate continuing to support them for many years to come.

From Frustration to Freedom: A Transformational Experience with Express.com

After years of loyal patronage, my recent disappointment with the declining quality and unattractive designs from Express.com led me to question my relationship with the brand. Once a beacon of style and sophistication, I found myself disheartened by the apparent shift towards subpar quality and lackluster designs compared to their earlier collections. Gone were the days of delighting in their premium fabrics and timeless aesthetics. I lamented the loss of the once-classy pieces that used to grace my wardrobe, only to be replaced by items that felt overpriced and underwhelming in both craftsmanship and style. It was a far cry from the Express I once knew and loved. Despite my initial dismay, I made the difficult decision to part ways with Express.com, choosing to explore other avenues for my fashion needs. The transition was not easy, but it was a necessary step towards aligning my values with the brands I choose to support. However, this experience was a catalyst for growth and exploration, leading me to discover new brands that prioritize both quality and design – ones that resonate with my evolving sense of style and values. Thank you, Express.com, for being a part of my fashion journey, despite our parting of ways. Your influence may have waned, but the lessons learned have paved the way for a more authentic and fulfilling shopping experience.

Beware of international processing fees on “free shipping” orders

I just had to share my recent experience with Express, as it's been quite a frustrating one. I placed my first order with them back in August, and everything went smoothly. However, when I tried to make a second purchase, I was shocked to discover an unexpected $82 USD international processing fee added to my "free shipping" order. As a Canadian customer, this was a complete surprise and really caught me off guard. I couldn't help but feel like this was a bit deceptive on Express's part. If I hadn't been vigilant about checking the details, I would have missed this significant additional charge. It's disheartening to see a company advertise free shipping, only to then sneak in such a hefty processing fee. This experience has left me feeling let down by Express. International customers should be made aware of these potential fees upfront, rather than being blindsided at the checkout. I hope that Express can reconsider their approach to pricing and be more transparent about any additional charges for their global customers. Despite this setback, I still appreciate the quality of Express's products and hope that they address this issue for the sake of their international clientele.

An Honest Warning: Mind the Hidden Fees When Shopping Internationally!

Embarking on my shopping journey at express.com filled me with excitement until reality struck hard. As a shopper from Canada, my initial experience in August sailed smoothly; however, the second purchase unfolded a distressing surprise. Unveiling an unexpected $82 USD international processing fee on a seemingly "free shipping" order felt akin to stumbling upon a hidden trap. This unforeseen cost, lurking beneath the surface, displayed a veil of deception that could have effortlessly slipped through the cracks of inattentiveness. Express, this maneuver of obscuring additional charges within the veil of a seemingly generous offer comes off as dubious and exorbitantly priced. Honesty and transparency are pivotal pillars in any consumer-business relationship – a principle that seems to have been compromised in this instance. Be wary, fellow shoppers, and be vigilant of the fine print, for the allure of "free shipping" may be overshadowed by the shadow of undisclosed fees. A cautionary tale to tread diligently in the realm of online shopping, navigating through the maze of international transactions with a discerning eye.