Users Voice for Eyebuydirect

9% users rated Terrible
3% users rated Poor
5% users rated Average
7% users rated Very Good
77% users rated Excellent
Pie Chart Review Representation for Eyebuydirect
Eyebuydirect Overall rating
Customer Support
Pricing
Returns/Refunds
User Interface
Quality

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Review article published on: 22 Nov 2019

Last updated by on 11 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Sep 2022 4.6 4.5 5 3.8 4.8 4.4
Oct 2022 4.5 4 1 3.7 4.8 4.6
Nov 2022 4.3 4.2 5 5 4.9 4.2
Dec 2022 5 5 2 5 5 5
Mar 2023 3.8 4.1 5 2.7 4.8 3.6
Line Chart for Rating of peer stores

eyebuydirect.com

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amiclubwear.com

banggood.com

framesdirect.com

mahabis.com

Detailed Eyebuydirect Review by

Introduction

Eyebuydirect.com is an online eyewear retailer that offers a wide variety of prescription glasses, sunglasses, and accessories. The company was founded in 2005 with the mission to provide affordable, high-quality eyewear to customers worldwide.

Pros and Cons

Pros:
  • Wide range of products to choose from
  • Excellent pricing
  • Simple and intuitive website
  • Attractive promotions and discounts
  • Good customer service
Cons:
  • No physical stores, so you can't try on products before purchasing
  • Shipping may take longer than expected
  • Quality of some products may not be up to par

User Experience

The user experience on eyebuydirect.com is quite pleasant. The website has a clean and simple layout that makes it easy to navigate. All the products are displayed clearly with detailed descriptions, prices, and product reviews that help users make informed purchase decisions.

Pricing and Value for Money

Eyebuydirect.com offers some of the best prices on prescription glasses and sunglasses. With a wide variety of frames and lenses to choose from, you are sure to find a product that fits your budget.

Alternatives

Some other online eyewear retailers you may want to consider include Warby Parker, Zenni Optical, and GlassesUSA.

Customer Service

Eyebuydirect.com has a user-friendly customer service team that is available to help customers with any questions or concerns they may have. Customers can contact the team via phone, email, or live chat.

Product Quality and Selection

Eyebuydirect.com has a wide selection of stylish and functional glasses and sunglasses that suit all tastes and preferences. The product quality is generally high, and most customers are satisfied with their purchases.

Website Usability

The website is easy to use, with a simple and intuitive layout that makes it easy to browse products, add them to the cart, and check out.

Returns and Exchanges

Eyebuydirect.com has a flexible return and exchange policy that allows customers to return or exchange products within 14 days of purchase. However, customers are responsible for the cost of return shipping.

Promotions and Discounts

Eyebuydirect.com frequently offers attractive promotions and discounts, including BOGO deals, free shipping, and discounts on select products.

Reputation

Eyebuydirect.com has a solid reputation as a reliable and affordable online eyewear retailer. The company has received positive reviews from customers for its quality products, excellent customer service, and attractive promotions and discounts.

Payment Options

Eyebuydirect.com accepts a variety of payment methods, including major credit cards, PayPal, and Apple Pay.

Loyalty Programs

Eyebuydirect.com does not have a loyalty program at the moment.

Customer Reviews

Customer reviews on Eyebuydirect.com are generally positive, with most customers expressing satisfaction with the quality of products, customer service, and attractive pricing.

Community Involvement

Eyebuydirect.com is committed to giving back to the community through its Buy a Pair, Give a Pair program. For every pair of glasses purchased, the company donates a pair to someone in need.

Shipping and Costs

Eyebuydirect.com offers free shipping on orders over $99. Standard shipping for orders under $99 costs a flat fee of $5.95. Shipping times vary depending on the destination, but most orders are delivered within 7-14 business days.

Eyebuydirect Recent User Reviews

User Rating

5 stars

69

4 stars

14

👤

Reviewer Name: Robb Dopke

Review Submission Date: 2022-12-10

Review Title: Mobile app is not as easy to navigate as you’d like.
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Review Description: Trying to find where to enter a coupon code on the mobile app is very confusing. Angelo, the agent that assisted me sent me a screenshot and the part where you would enter a code was not there. The offers that are texted need to be a little more detailed. I figured “designer” meant any of your stylish frames and not just the big name brands.

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Reviewer Name: Frank Cowan

Review Submission Date: 2022-12-10

Review Title: I need glasses I have no insurance …
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Review Description: I need glasses I have no insurance and this may be the thing I've been looking for.See what i did there...?

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Reviewer Name: Stephen Sharp

Review Submission Date: 2022-12-10

Review Title: Easy to use website
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Review Description: Easy to use website. Trying on glasses is a big plus. When calling directly employees are always very helpful. And great prices on a large selection of styles for men, woman and children.

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Reviewer Name: Neale Chaudhury

Review Submission Date: 2022-12-10

Review Title: Able to try on the glasses virtually
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Review Description: I was able to save the prescription + the initial filter for the dimensions persisted - both were awesome. And to top it off the virtual tryout was amazing. Well done - good tech.

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Reviewer Name: linn saffer

Review Submission Date: 2022-12-10

Review Title: lots of choices
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Review Description: lots of choices, able to try on virtually or with photos, great prices and discounts, free shipping with fast delivery

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Reviewer Name: Dalton.

Review Submission Date: 2022-12-09

Review Title: I don’t like the fact you can’t buy…
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Review Description: I don’t like the fact you can’t buy glasses without lenses. Some time you break your frames and just need new frames having to get non-prescription lenses is annoying when they are 7 bucks. Would be nice to just perches frames. I’d buy multiple pairs of frames if I could do it without lenses.

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Reviewer Name: Ambar

Review Submission Date: 2022-12-09

Review Title: Quality and Cute
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Review Description: Last time I bought my glasses, they lasted forever! I love the affordability of getting multiple pairs. I switch up my style and my glasses can reflect my vibe now!

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Reviewer Name: Damario Haynes

Review Submission Date: 2022-12-09

Review Title: Spot On
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Review Description: I like the prices, but also the selection of the frames. I love that the members get discounts according to member level. I also did receive my glasses fast and the prescription was accurate with the glasses I purchased last year.

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Reviewer Name: Gyzmo

Review Submission Date: 2022-12-09

Review Title: Slow shipping and bad customer service
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Review Description: Slow shipping. Oh and if your package is lost, they require you to go through this third-party Route service and you can only get a Paypal refund. I was a customer for many years, but they sucked so much on this last transaction. Put the burden on the customer.

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Reviewer Name: Thomas Robinson

Review Submission Date: 2022-12-07

Review Title: ordering polarized lenses
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Review Description: The process for figuring out what lenses, frames and prescription will allow polarized lenses is confusing. menu simply states that the polarized lenses are unavailable but won't guide me on what combination will allow the polarization. for me that is a deal breaker. its the reason i came to your website to purchase my glasses. i got around it by reordering a set i previously bought that allowed polarized lenses but if i want to try another frame i can't figure out a combination that works