Eyeglass24 Reviews

Voted Poor (3/5)

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6 Reviews

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Schlechte Arbeit geleistet

Eyeglass24.de has truly exceeded my expectations. From the moment I ordered my glasses, the customer service was outstanding. The attention to detail and precision in their work is truly commendable. The glasses not only fit perfectly but are also of the highest quality. What sets Eyeglass24.de apart is their commitment to customer satisfaction. I had a minor issue with my order, and their team went above and beyond to resolve it promptly and effectively. They not only apologized for the inconvenience but also offered a generous compensation for the inconvenience. I would highly recommend Eyeglass24.de to anyone in need of top-notch eyewear and exceptional customer service. Thank you for the wonderful experience!

A Truly Disappointing Experience with eyeglass24.de

When I sought out eyeglass24.de for their services, I had high hopes for a quality product and attentive customer care. Unfortunately, my experience was anything but satisfactory. The work performed was sloppy and inaccurate, leaving me extremely dissatisfied. The lack of attention to detail and quality control was evident, and to make matters worse, there was no apology or effort to make amends for the subpar service I received. I had hoped for a positive experience and a product I could rely on, but unfortunately, that was not the case. Given my disappointing encounter, I cannot in good conscience recommend eyeglass24.de to others. This lack of attention to quality and customer satisfaction is disheartening and not reflective of the level of service one would expect. In conclusion, my experience with eyeglass24.de was truly regrettable, and I hope that they can make the necessary improvements to ensure that other customers do not encounter the same disappointments that I did.

Leider nicht mehr das was es mal war.

As a long-time customer of eyeglass24.de, I have always been delighted with the quality and service provided. However, I must express my disappointment in the recent changes that have significantly impacted the customer experience. In the past, I have always felt exceptionally well taken care of, akin to the service one would expect from a local optician. Unfortunately, this is no longer the case. Communication has shifted solely to email, leaving numerous questions unaddressed and necessitating repeated follow-ups. When my frame was damaged, I was not promptly notified. Although the situation was eventually resolved, the absence of phone communication made the process less efficient and more frustrating. Additionally, despite the advertised 100-day return guarantee, I encountered resistance when seeking an exchange due to my unsatisfactory vision with the new lenses. Previously, customer satisfaction was paramount, evident in the swift and accommodating lens exchanges within the 100-day period. Regrettably, the current approach offers only a 35% discount on a new order, circumventing the terms of the guarantee. This dismissive response to my inquiries has left me considering legal action, a far cry from the desired customer-centric approach. My intention was to continue utilizing eyeglass24.de for further purchases, including a multifocal lens order. Regrettably, the diminished service and disregard for terms have foreclosed this possibility. It is disheartening to witness the decline of such a remarkable company. In conclusion, I would caution others against making purchases from eyeglass24.de, as the current state of affairs has led to unnecessary frustration and dissatisfaction. The resources invested would have been better utilized with a local optician. I sincerely hope that this feedback reaches the management and instigates positive changes for the benefit of all customers.

Rediscovering Excellence: A Heartfelt Journey with eyeglass24.de

As a longtime customer of eyeglass24.de, I have always cherished the unparalleled quality and service they provided. However, recent changes have left me disheartened. Despite Mr. Wohlgemuth's evident efforts, the service standard seems to have dwindled due to new restrictions. Gone are the days of prompt callbacks, personalized phone consultations, and swift solutions. The sense of being cared for, akin to a local optician, has sadly faded away. Contacting them is now a cumbersome email affair, leading to overlooked queries and the necessity for repeated follow-ups. When my frame was damaged, I wasn't notified promptly. While they eventually arranged for a replacement, everything transpired only through email. The advertised 100-day return policy, once a pillar of customer satisfaction, feels disregarded. My lenses aren’t 100% correct for my vision, impeding my ability to drive safely. Previously, such issues were swiftly rectified within the 100-day timeframe. Now, a mere 35% discount is offered for a new purchase, sidestepping the warranty enquiries. Despite pleas for clarity on the guarantee, responses were evasive, focusing on discretionary goodwill. Ignoring the essence of the warranty leaves customers like me stranded. Regrettably, such diminishing service standards and contractual neglect discourage further patronage. My potential orders for additional prescriptions, including bifocals, may never materialize due to this online service decay. Currently, I am left with €200 glasses that hinder my vision, contemplating legal intervention – a far cry from genuine customer satisfaction. It is truly disheartening to witness the decline of such a once-promising company. Hopefully, the management takes note of these sentiments before further alienating loyal customers. In the pursuit of excellence, vital corners should not be cut. Investing in a local optician would have been a wiser use of funds. Regrettably, I must caution against future orders, as frustrations now outnumber the conveniences. A great business teetering at the edge – a lamentable reality. I trust these concerns reach the decision-makers and prompt a return to the stellar service eyeglass24.de was once renowned for.

Exceptional Service – Outstanding Handling of Complaints

I am delighted to share my experience with eyeglass24.de. I recently had two pairs of glasses (one for work and the other for multifocal use) reglazed. Despite having to make a complaint about the multifocal glasses, this company deserves full marks for their exceptional handling of the situation. The telephone support was both friendly and knowledgeable, and the entire process was handled exactly as one would hope for!

Exceptional Customer Service – Making Reclamation a Breeze!

As a satisfied customer of eyeglass24.de, I had both my workplace and progressive glasses reglazed. Despite having to file a complaint about my progressive lenses, this company deserves top marks for their exemplary service. From the friendly and knowledgeable phone consultation to the seamless handling of my issue, every interaction with them was a testament to their commitment to customer satisfaction. What truly sets eyeglass24.de apart is their proactive approach to resolving problems. Instead of feeling inconvenienced by my complaint, I was met with understanding and support. The reassurance I received and the efficiency with which my issue was addressed exceeded all my expectations. This level of care and attention to detail is rare to find in the online shopping world, making eyeglass24.de a true standout. If you're looking for a company that not only delivers quality products but also stands by you every step of the way, look no further than eyeglass24.de. They have certainly won me over with their exceptional customer service, and I'll be a loyal customer for years to come!