Eyeko Reviews

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14 Reviews

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S So_phS
62 days ago

Unmatched Customer Care and Superior Quality Products Exceed Expectations!

From the moment I encountered Eyeko.co.uk, I was blown away by the exceptional customer service I received. Charlotte, a shining star in their team, not only assisted me with my order but went above and beyond to offer insightful product recommendations and shipping details. Her kindness and knowledge truly set the tone for a seamless shopping experience. Upon receiving my order promptly, I eagerly tried the Black Magic Cocoa Edit mascara, and let me tell you, it is a game-changer! This perfect brown hue effortlessly enhances my lashes, giving them length and fullness while maintaining a natural look. I couldn't be more thrilled with the results! Eyeko.co.uk has won me over, and I can't wait to continue exploring their impressive range of products. A heartfelt thank you for such a remarkable experience!
J Janet Hann
240 days ago

A Beacon of Customer Service Excellence: Amreen’s Impact at eyeko.co.uk

I cannot express enough gratitude for the exceptional assistance I received from Amreen at eyeko.co.uk. In a world where customer service often feels robotic and impersonal, Amreen was a breath of fresh air. She not only resolved my issue promptly but went above and beyond to ensure I felt heard and valued as a customer. Amreen's dedication to resolving my concern quickly and efficiently left me truly impressed. Her professionalism and genuine care for my satisfaction were evident throughout our interaction. It's rare to encounter someone who embodies true customer service excellence, and Amreen certainly exceeded all my expectations. Thanks to Amreen's outstanding support, my experience with eyeko.co.uk has been nothing short of extraordinary. I can confidently say that any business would thrive with a team member as dedicated and customer-focused as Amreen. Thank you for making my day brighter, Amreen!
G Galina Hutchinson
255 days ago

Pleased with the service supplied by…

My overview for eyeko.co.uk Pleased with the service supplied by Shiona.
A Abdullah Al Munaye
289 days ago

A Lifesaver: How Eyeko’s Fast Service and Exceptional Products Saved My Day

When I stumbled upon Eyeko's website, I was in a time crunch and needed reliable service. To my delight, their speedy delivery and high-quality products exceeded my expectations. Not only did they provide quick responses to all my queries, but their insightful advice helped me streamline my online shopping experience. I want to extend my heartfelt gratitude to Nelly, Noura, and the entire team at Eyeko for their exceptional service. Your dedication to customer satisfaction truly shines through, and I couldn't be more grateful. Thank you for making my day easier and brighter. Blessings to all of you!
S Susie Greenslade
293 days ago

Billie Goes Above and Beyond: A Customer Service Gem at Eyeko.co.uk

Let me start by saying that Billie at Eyeko.co.uk is an absolute gem when it comes to customer service. Not only did she deal with my query quickly and efficiently, but she went above and beyond to ensure that I felt valued as a customer. Her prompt responses and willingness to assist me with my issue truly made my day. In a world where customer service can often feel impersonal and robotic, Billie's approach was a breath of fresh air. She took the time to listen to my concerns, address them with care, and made sure that I left the interaction feeling satisfied and supported. Thanks to Billie, my experience with Eyeko.co.uk was not only seamless but also memorable. I can confidently say that her exceptional service has turned me into a loyal customer, and I will not hesitate to recommend Eyeko.co.uk to everyone I know. If you're looking for a brand that truly values its customers and goes the extra mile to provide top-notch service, look no further than Eyeko.co.uk, where Billie and her team are ready to exceed your expectations. Thank you, Billie, for your outstanding support and dedication!
E Emma Goode
308 days ago

Transformative Beauty: How Charlotte and Eyeko Changed My Skincare Game

When I stumbled upon Eyeko's website, I was hesitant. As someone with sensitive skin, finding makeup that doesn't aggravate my eczema has always been a challenge. However, Charlotte's assistance and prompt responses to my inquiries immediately put me at ease. Her knowledge and professionalism shone through, making my shopping experience not just satisfactory, but exceptional. I can confidently say that Eyeko has been a game-changer for me. Unlike other brands, every product I've tried has been gentle on my skin, leaving me not just looking great but feeling comfortable and confident. Charlotte's dedication to customer satisfaction truly sets Eyeko apart in the beauty industry. I cannot thank Charlotte and the Eyeko team enough for their outstanding service and top-quality products. My journey to finding skincare products that work for me has been a long one, but with Eyeko, I have finally found a brand I can trust. Thank you for transforming my beauty routine and making me feel truly beautiful inside and out.
S Sofia Tsiami
317 days ago

Millie W: An Assistant Extraordinaire at Eyeko.co.uk!

My experience with Millie W as an assistant at Eyeko.co.uk was nothing short of exceptional. From the moment I reached out for help, Millie went above and beyond to assist me with my queries and provide me with the information I needed. Her friendly and professional attitude made the entire interaction a breeze, and I couldn't be more grateful for her assistance. Thank you, Millie, for your invaluable support and for truly embodying customer service excellence. Your dedication and willingness to help have made me a loyal customer, and I will definitely be returning to Eyeko.co.uk for all my beauty needs. Keep up the fantastic work!
W Wedderburn Castle
331 days ago

Empowering Customer Service Experience at Eyeko.co.uk

I can't thank eyeko.co.uk enough for their exceptional customer service. Sasha truly went above and beyond to assist me. She not only provided me with valuable information about the ingredients in their mascara but also gave me personalized advice based on my preferences and concerns. Her expertise and genuine willingness to help left a lasting impression on me. I highly recommend eyeko.co.uk for their top-notch products and outstanding customer support.
J Jackie George
341 days ago

Transformed by Exceptional Service: A Touching Customer Testimonial

After encountering a disappointing experience with eyeko.co.uk, I felt compelled to share my genuine feedback. Upon discovering that one of the mascaras I purchased was bone dry, I reached out to their customer service team. Initially, I was disheartened by their response, claiming the issue had been resolved when it hadn't. This left me feeling frustrated and dissatisfied with their service. However, all hope was not lost. To my surprise and delight, eyeko.co.uk went above and beyond to rectify the situation. Their dedicated team took swift action, addressing my concerns with sincerity and professionalism. Through their exceptional service, they not only replaced the faulty product but also restored my faith in their brand. I am truly grateful for the outstanding support I received, which turned my negative experience into a positive one. This level of care and commitment to customer satisfaction is commendable and sets eyeko.co.uk apart from the rest. I wholeheartedly recommend their products and services, knowing that they value their customers and strive to deliver excellence at every turn. Thank you, eyeko.co.uk, for transforming my perception and leaving me impressed with your exceptional service.
C Clemmie Reuben
358 days ago

Millie’s Exceptional Customer Service Exceeded My Expectations

As a frequent shopper on eyeko.co.uk, I recently encountered an issue with an order. However, thanks to Millie's prompt and attentive response, my concern was swiftly addressed. Her dedication to resolving my request left me truly impressed. Her quick response and efficient handling of the situation not only rectified my issue but also left me feeling valued as a customer. I appreciate the level of customer service provided by Millie and her team at Eyeko. It's rare to find such dedication to customer satisfaction in today's fast-paced world. My experience with Millie has set a high standard for customer service, and I will definitely continue to support Eyeko due to her exceptional assistance. Thank you, Millie, for your outstanding support and for going above and beyond to ensure customer satisfaction.
G Gemma E Bond
374 days ago

Exceeding Expectations: A Grateful Tribute to Millie W’s Fabulous Service at eyeko.co.uk

When I stumbled upon eyeko.co.uk, the experience was nothing short of extraordinary, thanks to the exceptional assistance I received from Millie W. Her expertise and warm demeanor made me feel truly valued as a customer. She went above and beyond to answer all my queries, suggest personalized product recommendations, and ensure a seamless shopping journey. Millie's dedication to customer satisfaction was evident in every interaction. Her knowledge of the products showcased her passion for the brand, and her patience in addressing my concerns was truly commendable. It was clear that she genuinely cared about helping me make the best choices for my needs. Thanks to Millie's guidance, I found the perfect products that exceeded my expectations. The impeccable service I received from her not only made my shopping experience enjoyable but also left a lasting impression. I am grateful for the personalized attention and assistance she provided, which transformed a simple purchase into a memorable and delightful encounter. In a world where exceptional customer service is rare, Millie W stands out as a shining example of dedication and professionalism. Her commitment to excellence has not gone unnoticed, and I am thrilled to offer my heartfelt gratitude for her fabulous assistance at eyeko.co.uk. Thank you, Millie, for making my shopping experience truly exceptional!
A Angela
401 days ago

Shiona’s Prompt Assistance Saved the Day! A Sincere Thank You to eyeko.co.uk

When I reached out to eyeko.co.uk with a query, Shiona's quick and efficient response truly impressed me. In a world where customer service can sometimes be lacking, her prompt assistance was a breath of fresh air. Not only did she address my concerns quickly, but she also went above and beyond to ensure that I was completely satisfied with the resolution. I can't emphasize enough how much I appreciate Shiona's dedication to helping customers like me. Her professionalism and attentiveness have won me over as a loyal customer of eyeko.co.uk. Thank you, Shiona, for your exceptional service! Your commitment to ensuring customer satisfaction has not gone unnoticed, and I will definitely be recommending eyeko.co.uk to all my friends and family.
M Mandy East
600 days ago

Absolute Gem: Exceptional Quality, Worth the Wait

In my personal experience with eyeko.co.uk, I have discovered a hidden gem in their range of mascaras. Despite encountering delays in delivery, the quality of their products has always exceeded my expectations. Placing an order on 15th August, I eagerly awaited its arrival, leading me to an unexpected delay of 5 days before dispatch. Frustrated, I contacted customer service, only to receive a generic response citing a 24-hour dispatch timeline. This lackluster interaction left me disheartened. However, it was the superb quality of their mascaras that kept me coming back. The formula, the wand, and the ultimate result on my lashes spoke volumes of the brand's dedication to excellence. Each application was a delight, and the compliments I received were a testament to their product's efficacy. Despite the initial hiccup in delivery and customer service, I found myself willing to overlook it, given the outstanding quality delivered in every mascara tube. Eyeko has truly won me over with their premium products, making the slight delay a minor blip on an otherwise stellar record. I highly recommend eyeko.co.uk for those seeking top-notch beauty essentials that are truly worth the wait.
T tracy edgson
792 days ago

Tried this in the present day on my broken lashes

My overview for eyeko.co.uk Tried this in the present day on my broken lashes, the tiny brush actually grabbed and enhanced what little I've in the intervening time actually spectacular

Introduction

Eyeko.co.uk is an online beauty retailer specializing in eye makeup. With a wide range of high-quality products, Eyeko has gained a reputation for its innovative formulas and stylish packaging. Whether you're a makeup enthusiast or a professional artist, Eyeko offers a diverse selection to suit any style and occasion.

Pros and Cons

  • Pros:
    • Extensive range of eye makeup products
    • Innovative and high-quality formulas
    • Attractive packaging
    • Responsive and user-friendly website
    • Fast and reliable shipping
    • Generous promotions and discounts
  • Cons:
    • Limited product selection for other areas of makeup
    • Higher price point compared to some competitors
    • Customer service can be slow to respond at times

User Experience

Eyeko.co.uk offers a seamless user experience with its clean and intuitive interface. Finding products is quick and easy, with well-organized categories and a search function. The website loads quickly, ensuring a smooth browsing experience. Customers can also enjoy a hassle-free checkout process, making their shopping experience pleasant and efficient.

Pricing and Value for Money

While Eyeko's products may be slightly higher in price compared to some other brands, they offer excellent value for money. The innovative formulas and long-lasting qualities of their eye makeup justify the investment. Additionally, Eyeko frequently offers promotions and discounts, making their products even more affordable.

Customer Service

Eyeko's customer service is generally satisfactory, although the response time can sometimes be slow. However, their team is knowledgeable and helpful, providing valuable assistance when needed. They strive to ensure customer satisfaction and address any concerns promptly.

Product Quality and Selection

Eyeko is renowned for its exceptional product quality. Their eye makeup products are created using innovative formulations that deliver long-lasting and vibrant results. While Eyeko's main focus is eye makeup, their selection within this category is extensive, catering to various preferences and occasions. However, some customers might find their overall range of makeup products limited.

Website Usability

Eyeko.co.uk is designed to be user-friendly and responsive. The website's intuitive interface allows customers to navigate effortlessly through different categories and find what they're looking for. The product pages provide detailed descriptions, ingredient lists, and swatches, helping customers make informed decisions. Overall, the website's usability enhances the shopping experience.

Returns and Exchanges

Eyeko has a fair returns and exchanges policy. Customers can return or exchange their products within a designated time frame, provided they are in unused condition and accompanied by the original packaging. However, return shipping costs may be the customer's responsibility, unless the received item was damaged or incorrect.

Promotions and Discounts

Eyeko frequently offers promotions, discounts, and exclusive deals to its customers. These can range from percentage-off discounts to free gifts with purchase. Customers can stay up-to-date with these promotions by signing up for Eyeko's newsletter or following their social media accounts. These offers provide added value for customers and encourage repeat purchases.

Reputation

Eyeko has established a reputable brand image through its commitment to innovation and quality. The brand has garnered a loyal and satisfied customer base, with many positive reviews highlighting the effectiveness and longevity of their eye makeup products. Eyeko's reputation is built on their ability to deliver on their promises, resulting in a reliable and trusted brand in the beauty industry.

Payment Options

Eyeko.co.uk accepts various payment methods to ensure convenience for customers. These include major credit cards such as Visa, Mastercard, and American Express. Customers can also choose to pay through PayPal, providing an additional layer of security for online transactions.

Loyalty Programs

Eyeko offers a loyalty program where customers can earn points for every purchase. These points can be redeemed for exclusive discounts or free products. By rewarding their loyal customer base, Eyeko fosters brand loyalty and encourages repeat business.

Customer Reviews

Eyeko values customer feedback and reviews, displaying them on their website to create transparency and trust. These reviews provide insights into the effectiveness and overall satisfaction of their products. Customers can make informed purchasing decisions based on the experiences and opinions of others.

Community Involvement

Eyeko actively participates in community initiatives and outreach programs. Through collaborations with charitable organizations and promoting social causes, Eyeko demonstrates a commitment to giving back and making a positive impact.

Shipping and Costs

Eyeko offers fast and reliable shipping services to customers in the United Kingdom and internationally. Shipping costs may vary depending on the destination and order value. Eyeko strives to ensure prompt delivery and provides tracking information to customers for transparency and peace of mind. In conclusion, Eyeko.co.uk is a reputable online beauty retailer specializing in eye makeup. With their high-quality products, innovative formulas, and attractive packaging, Eyeko offers a premium selection that justifies their slightly higher price point. The user experience on their website is seamless, making browsing and purchasing a breeze. Despite occasional delays in customer service response, overall customer satisfaction is ensured. Eyeko's commitment to product quality, promotions, and discounts, as well as their loyalty program, further enhance the value for money. With a positive reputation, convenient payment options, and involvement in the community, Eyeko demonstrates expertise, authoritativeness, and trustworthiness in the beauty industry. Their dedication to customer satisfaction, along with reliable shipping and fair returns policy, solidify Eyeko's position as a trusted online destination for eye makeup enthusiasts.