EZ UP is a leading manufacturer of instant portable shelters that can be set up within a matter of seconds. The company's range of products includes pop-up canopies, camping tents, and screen rooms that are available in various sizes and styles to suit different outdoor activities.
Pros and Cons
One of the significant advantages of EZ UP is that their products are easy to set up, durable, and come with a reliable warranty. However, their prices can be higher than some of the other brands in the market.
User Experience
Navigating through the EZ UP website is intuitive and user-friendly, making it easy for customers to browse and find what they need. Customers can easily search for products by category, size, and color, and check out important details such as product specifications and customer reviews.
Pricing and Value for Money
EZ UP's prices are on the higher side, but customers can be certain that they are getting quality products that are reliable and long-lasting. Additionally, EZ UP offers financing options and free shipping on some products to make their products more affordable.
Alternatives
Other brands that offer similar products include Coleman, Quik Shade, and Caravan Canopy. However, EZ UP stands out from the competition with its high-quality materials and easy-to-use designs.
Customer Service
EZ UP's customer service is top-notch, with knowledgeable representatives who can assist customers with any questions they have. The company also offers a warranty that covers manufacturing defects, ensuring that customers can feel confident in their purchases.
Product Quality and Selection
EZ UP's products are made from high-quality materials that are designed to withstand the elements and last for years. The company offers a range of sizes and styles, from small pop-up canopies to large camping tents that can accommodate multiple people.
Website Usability
The EZ UP website is well-organized, easy to navigate, and has all the necessary features for customers to make informed purchasing decisions. Additionally, the website is mobile-friendly, making it easy to browse products on the go.
Returns and Exchanges
If customers are not satisfied with their purchase, EZ UP offers a 30-day return policy for unused products. Customers can contact the company's customer service to initiate a return or exchange.
Promotions and Discounts
EZ UP offers occasional promotions and discounts, which are advertised on their website and social media pages. The company also offers financing options to make their products more affordable for customers.
Reputation
EZ UP has a solid reputation in the industry for producing high-quality, durable products, and providing excellent customer service. The company has been in business for more than 30 years, and their products are trusted by outdoor enthusiasts worldwide.
Payment Options
EZ UP accepts all major credit cards, as well as PayPal and financing options.
Loyalty Programs
EZ UP does not have a formal loyalty program, but they offer occasional promotions and discounts to encourage repeat business.
Customer Reviews
Customers rave about the quality and durability of EZ UP's products, and many mention the excellent customer service they received. However, a few customers have reported issues with shipping and delivery.
Community Involvement
EZ UP is involved in various charitable initiatives, including supporting disaster relief efforts and sponsoring outdoor events.
Shipping and Costs
EZ UP offers free shipping on certain products, and shipping costs for other products are calculated at checkout. The company ships products within the US and internationally, but shipping times and costs may vary based on location.
Aisha Bachlani Senior News Reporter
Hi, I'm Aisha Bachlani, and I'm a news reporter with Askmeoffers. I've been working in this field for over nine years, and during that time, I've gained valuable experience and knowledge that I'm excited... More by Aisha Bachlani
Review Title: Description of the canopy’s and size…
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Review Description: Description of the canopy’s and size made it easy for me to pick my replacement parts
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Reviewer Name: gene synkelma
Review Submission Date: 2022-12-09
Review Title: Customer service person very…
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Review Description: Customer service person very professional had a very pleasant disposition
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Reviewer Name: Mike Nelson
Review Submission Date: 2022-12-09
Review Title: Had two issues
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Review Description: Had two issues, one weather damage and another was shipping damage, lost parts etc, the customer support crew was very supportive and helpful, yes you have a dedicated customer here, I own 6 EZ-UP Canopy's, one is close to 20 years old.
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Reviewer Name: JD Guy PixrGuy
Review Submission Date: 2022-12-07
Review Title: Cassie Schaefer was incredible
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Review Description: Cassie Schaefer was incredible. First we began online chatting. I told her i had a quick deadline. She was able to squeeze me in while keeping the cost down. The tent arrived well ahead of the day I needed it. I've used it twice already and the quality is exceptional. Everything turned out great! Thank you!!
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Reviewer Name: Stephen Doyle
Review Submission Date: 2022-12-07
Review Title: I had an excellent chat with a…
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Review Description: I had an excellent chat with a representative who explained things very well. My purchase of a part for my tent was quick and easy.
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Reviewer Name: daniel higgins
Review Submission Date: 2022-12-07
Review Title: Customer service
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Review Description: I ordered a cover that does. Not work with my frame, emailed customer support with no response Will not return with my business
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Reviewer Name: Jace
Review Submission Date: 2022-12-06
Review Title: Nathalie was extremely helpful
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Review Description: Nathalie was extremely helpful. They listened to my concerns and helped in every way possible. I appreciate the customer service your company has acquired. Thank you
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Reviewer Name: Daniel Ortega
Review Submission Date: 2022-12-05
Review Title: Great communication and quick reply…
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Review Description: Great communication and quick reply when I had questions. Easy checkout as well. Extremely quick shipping very grateful.
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Reviewer Name: Ron Tedesco
Review Submission Date: 2022-12-03
Review Title: Excellent Vendor Tent
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Review Description: This is an excellent vendor tent, especially for the money. It is sturdy and easy to use.
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Reviewer Name: Scott Kaplan
Review Submission Date: 2022-12-01
Review Title: Great information on the website and…
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Review Description: Great information on the website and the staff is fantastic. Then once I got the ezup, all I had to do was follow a few simple instructions and it was easy!