Users Voice for Faasos

15% users rated Terrible
5% users rated Poor
20% users rated Average
10% users rated Very Good
50% users rated Excellent
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Review article published on: 07 Oct 2019

Last updated by on 08 Mar 2023

"Hi All, I am Simmi Joseph from New Delhi, and working as a content writer with"
Dec 2022 5 5 5 5 5 5
Jan 2023 5 4.9 1.7 2.7 1.5 2
Feb 2023 5 3 5 3 5 1
Mar 2023 5 5 5 5 5 5
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Detailed Faasos Review by

Introduction, an online food ordering and delivery platform, is a one-stop destination for foodies who crave Indian and international cuisines. The platform offers a wide range of mouth-watering delicacies that are freshly prepared by professional chefs. The company was founded in 2011, and since then, it has grown in popularity, offering more than 30,000 orders per day across 15 Indian cities.

Pros and Cons

  • Wide range of food options
  • Fast delivery service
  • Easy-to-use website and app
  • Great customer support
  • Some dishes are slightly overpriced
  • Delivery can sometimes be delayed during peak hours
  • Not available in all Indian cities

User Experience

The website and app are easy to navigate, and the ordering process is straightforward. Users can filter their search based on their preferences, such as cuisine type or price range, making it easy to find what they are looking for. The platform also offers detailed descriptions of each dish and user reviews to help customers make informed decisions.

Pricing and Value for Money offers reasonable prices for exotic and authentic Indian and international cuisines. Although some dishes are slightly overpriced, the quality of the food and the convenience of the delivery service make up for it.

Alternatives faces tough competition from other food delivery platforms such as Swiggy, Zomato, and Uber Eats. However,'s unique selling proposition lies in its extensive menu of international cuisines, along with its professional chef teams that maintain the highest levels of hygiene and quality.

Customer Service has a dedicated customer service team that is available 24/7 for any queries or grievances. They ensure prompt resolutions and customer satisfaction.

Product Quality and Selection maintains high-quality standards, sourcing high-quality ingredients and performing rigorous quality checks at every stage of food preparation. The platform offers a wide range of dishes, including international cuisines such as Mexican, Italian, and Chinese.

Website Usability's website and app are user-friendly and easy to navigate. The platform offers a simple and efficient ordering process, allowing customers to order food from anywhere with just a few clicks.

Returns and Exchanges has a hassle-free returns and exchange policy wherein customers can return or exchange an item in case of any defects or non-delivery. This policy adds to the platform's credibility, ensuring customer trust and loyalty.

Promotions and Discounts offers regular promotional codes, discounts, and cashback offers to attract and retain customers. These promotional schemes increase the platform's value proposition, providing cost-effective food options to customers.

Reputation has established itself as a reliable and trusted brand in the Indian food delivery industry. The platform has a strong social media presence, with positive customer reviews praising its delivery time, food quality, and customer support.

Payment Options offers multiple payment options such as credit/debit cards, net banking, pay wallets, and COD. These multiple options provide flexibility to customers, enhancing their convenience and encouraging increased sales.

Loyalty Programs offers a loyalty program, Faasos Elite, where regular customers can earn reward points and avail themselves of exclusive benefits such as free delivery, discounts, and special offers.

Customer Reviews has a strong customer review presence on multiple online forums and social media platforms. Customers praise the platform for its timely delivery, food quality, and professional customer support.

Community Involvement is an active community participant, associated with several philanthropic and social initiatives. One of its notable initiatives is the "Hunger Heroes" campaign, where the platform partners with local NGOs to provide meals to underprivileged children.

Shipping and Costs charges a nominal delivery fee, depending on the distance and size of the food order. The platform has a reliable delivery service, ensuring timely delivery of fresh, hot meals to customers' doorsteps. In conclusion, is a comprehensive food ordering and delivery platform that offers a wide range of international and Indian cuisines at reasonable prices. Its focus on quality, convenience, and customer service has positioned as a reliable and trustworthy brand in the Indian food delivery industry.