Introduction
Faasos is an online food delivery platform that caters to the Indian market. It was founded in 2011 and has since become a popular choice for people looking for on-demand food delivery. The company has a wide selection of delicious food items, which customers can order through its website or app. Faasos also takes pride in delivering its food to customers' doorsteps within a short period, making it a convenient option for people with busy schedules.
Pros and Cons
Pros:
- Faasos has a user-friendly website and app.
- The food delivery service is fast and reliable.
- There is a wide selection of food items on the menu.
- The platform offers various payment options.
Cons:
- Some customers have complained about the quality of the food items.
- The company's customer service can be slow to respond to queries.
- The pricing can be on the higher side compared to other food delivery platforms.
User Experience
Faasos's website and app have a user-friendly interface that makes it easy for customers to navigate and place their orders. The platform has a simple checkout process and offers a variety of payment options, including debit/credit cards, net banking, and digital wallets. Customers can also track their orders in real-time using the platform's order tracking feature.
Pricing and Value for Money
The pricing on Faasos is on the higher side compared to other food delivery platforms. However, the company offers various discounts and deals, which can help customers save on their orders. The quality of the food items is average, which some customers feel doesn't justify the higher pricing.
Alternatives
There are several other food delivery platforms in the Indian market, including Swiggy, Zomato, and Uber Eats. These platforms offer a similar range of food items and pricing as Faasos, making them good alternatives for customers looking for other options.
Customer Service
Faasos's customer service can be slow to respond to queries and complaints. Customers have reported long waiting times on the platform's customer care helpline, which can be frustrating for those looking for immediate assistance.
Product Quality and Selection
Faasos has a wide selection of food items on its menu, ranging from Indian, Chinese, and Continental cuisines. However, some customers have reported a decline in the quality of the food items, which can be a concern for those looking for a consistent and enjoyable dining experience.
Website Usability
The Faasos website and app are user-friendly and simple to use. The platform has a clean and minimalist interface, which makes it easy for customers to find and order the food items they desire.
Returns and Exchanges
Faasos doesn't offer returns or exchanges on its food items, which is standard in the food delivery industry. However, if customers receive a wrong or damaged order, they can reach out to the company's customer care helpline for assistance.
Promotions and Discounts
Faasos offers various discounts and deals on its food items, which customers can avail of by using coupon codes or through the platform's referral program. The company also has a loyalty program that rewards customers for their purchases.
Reputation
Faasos has a good reputation in the Indian food delivery market. The company has been praised for its fast and reliable delivery service and wide selection of food items. However, some customers have complained about the quality of the food items and the slow response times of the company's customer service team.
Payment Options
Faasos offers customers various payment options, including debit/credit cards, net banking, and digital wallets. The platform also supports cash on delivery, making it convenient for customers who prefer to pay in cash.
Loyalty Programs
Faasos has a loyalty program that rewards customers for their purchases. The program allows customers to accumulate loyalty points that can be redeemed for discounts and other benefits.
Customer Reviews
Faasos's customer reviews are mixed, with some customers praising the platform's food and delivery service, while others have complained about the quality of the food items and customer service.
Community Involvement
Faasos hasn't been very active in community involvement activities, which is a missed opportunity for the company to showcase its social responsibility and gain the goodwill of customers.
Shipping and Costs
Faasos charges shipping fees based on the distance between the customer's location and the restaurant. The company's pricing can be on the higher side compared to other food delivery platforms, which can be a concern for customers looking for value for money.
In conclusion, Faasos is a good option for customers looking for fast and reliable food delivery service with a wide selection of food items. However, the platform's quality and pricing can be an issue for some customers. There are several other food delivery platforms in the Indian market, and customers should explore their options before making their final decision.
