Users Voice for Fabletics

23% users rated Terrible
9% users rated Poor
9% users rated Average
5% users rated Very Good
53% users rated Excellent
Pie Chart Review Representation for Fabletics
Fabletics Overall rating
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Pricing
Returns/Refunds
User Interface
Quality

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Review article published on: 16 Jun 2019

Last updated by on 08 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Sep 2022 3.3 2.4 3.7 4.4 4.5 1.2
Oct 2022 3.9 2.6 2.5 4.6 4.7 1.3
Nov 2022 2.2 4 3 4.2 4.2 1.4
Dec 2022 5 5 5 5 5 5
Mar 2023 2.3 2.6 5 3.6 3.3 1.4
Line Chart for Rating of peer stores

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Detailed Fabletics Review by

Introduction

Fabletics is an online retailer that offers athletic wear and accessories for women. Founded in 2013 by actress Kate Hudson, the company aims to provide high-quality and stylish workout clothes that are affordable and accessible to everyone.

Pros and Cons

Pros:
  • Wide range of sizes, from XXS to 4X
  • Monthly membership program with discounts and perks
  • Free shipping for members on orders over $49
  • Large selection of styles and colors
Cons:
  • Monthly commitment required for membership program
  • Some items may run small or large
  • Limited selection for men

User Experience

Fabletics has a user-friendly website with easy navigation and helpful filters to narrow down the selections. Each product page includes detailed descriptions, reviews, and photos from customers. Members can also receive personalized outfit recommendations based on their preferred styles and activities.

Pricing and Value for Money

Fabletics offers competitive pricing for their products, with most items ranging from $20 to $80. Members can save up to 50% off retail prices and earn rewards points for purchases. The monthly membership program costs $49.95 per month, which can be used as a credit towards purchases or skipped for the month without charge.

Alternatives

Some alternative online retailers for athletic wear and accessories include Athleta, Lululemon, and Nike. However, Fabletics stands out for its affordability and monthly membership program.

Customer Service

Fabletics has a responsive customer service team that can be reached via phone or email. Customers can also track their orders and returns online. Members can also receive exclusive perks and access to VIP customer service.

Product Quality and Selection

Fabletics offers high-quality athletic wear made with durable and moisture-wicking materials. The selection includes leggings, sports bras, tops, jackets, and accessories for various workouts and activities. Customers can also shop for curated collections and collaborations with fitness influencers.

Website Usability

Fabletics' website is easy to use and navigate, with clear categories and filters for different styles and activities. The website also includes helpful guides for finding the right size and fit, as well as inspirational content for staying active and healthy.

Returns and Exchanges

Fabletics offers free returns and exchanges within 45 days of purchase, with a simple and hassle-free process. Members can also receive free return shipping and exchanges.

Promotions and Discounts

Fabletics offers regular promotions and discounts, including sales up to 50% off and exclusive deals for members. The company also offers introductory offers for new customers and referral rewards for existing customers.

Reputation

Fabletics has a positive reputation for providing affordable and stylish athletic wear for women. The company has been featured in various media outlets and has received positive reviews from customers for its quality and value.

Payment Options

Customers can pay for their orders with major credit cards, PayPal, or Apple Pay. Members can also earn rewards points for purchases that can be used towards future purchases.

Loyalty Programs

Fabletics offers a monthly membership program that includes exclusive discounts, free shipping, and VIP customer service. Members can also earn rewards points for purchases and receive personalized outfit recommendations.

Customer Reviews

Overall, Fabletics has received positive reviews from customers for its quality, value, and customer service. However, some customers have reported issues with sizing and shipping delays.

Community Involvement

Fabletics is committed to supporting women's health and wellness through partnerships with various charities and organizations. The company has also been involved in initiatives for sustainability and ethical production.

Shipping and Costs

Fabletics offers standard shipping for $4.95 and free shipping for members on orders over $49. The company also offers expedited shipping options for an additional charge. Orders are typically processed and shipped within 2-3 business days.

Fabletics Recent User Reviews

User Rating

5 stars

112

4 stars

27

👤

Reviewer Name: Linda Washburn

Review Submission Date: 2022-12-12

Review Title: Kept taking me back to the same page…
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Review Description: Kept taking me back to the same page over and over to sign up did not know I would have to become a member until after I had already ordered things. I almost feel like this is a bait and switch type company. Very disappointed.

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Reviewer Name: Brittany

Review Submission Date: 2022-12-12

Review Title: Error Message at checkout
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Review Description: The checkout process when something is out of stock is painful! I had to remove and add back items until I finally put the correct one in favorites for the screen to allow me to advance to actually placing an order. There should be a note indicating which item is out of stock, I should not have to shuffle my items around to figure it out. I ended up spending far less money because I accidentally deleted 2 of the items rather than saving in favorites. Also there should be more availability of matching sets.

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Reviewer Name: C ciffy

Review Submission Date: 2022-12-12

Review Title: Your site is terrible experience
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Review Description: Your site is terrible experience. Laggy. Having to be a member to browse- terrible mistake. Sizes not showing inseams? Terrible. Too many oos. Poor poor poor experience.

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Reviewer Name: James Ludwig

Review Submission Date: 2022-12-11

Review Title: I said no to this month and was just…
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Review Description: I said no to this month and was just charged 1 credit. So charged over $55 that is 1 credit but can’t apply it to a total value of $55. So you get screwed and have to buy one item plus the taxes of about $8 so just to keep me from wasting my money being charged I bought $63 sweat pants. Done and will be cancelling once I receive my order.

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Reviewer Name: Mary T

Review Submission Date: 2022-12-11

Review Title: I really didn’t like the pressure of…
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Review Description: I really didn’t like the pressure of having to pay $59.99 for a month to be able to get the specials. There are a lot of companies selling products like yours, I hope they live up to the hype because I went ahead and paid the $59.99.If I don’t care for products I will be sending them back, hopefully I will be very pleasantly surprised. I was shocked that it’s way customers are lured into buying the product.

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Reviewer Name: Stephanie Donze

Review Submission Date: 2022-12-11

Review Title: I’ve contacted from the website 3 times…
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Review Description: I’ve contacted from the website 3 times to try to find out pricing information changes. I’ve been disconnected from chat twice and no one has responded to the messages I’ve sent. I ended up having to just place my order without issues being answered because items ordered are a Christmas gift.

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Reviewer Name: Krystle Santana

Review Submission Date: 2022-12-11

Review Title: Free! Can't get free exercise gear anywhere but here! High quality too!
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Review Description: I had 380 POINTS from my VIP status, so I was sooo pleasently surprised when that credit covered the cost of the Sync seamless leggings and top outfit combo. I love how roomy the leggings feel, and the top looks so stylish, I feel so good working out in Fabletics gear! The waist band is nice and soft, doesn't cut into me at all, and the leggings feel so smooth it's almost like not wearing pants, it's so great!

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Reviewer Name: Tiffany Mackey

Review Submission Date: 2022-12-11

Review Title: The absolute best brand of leggings…
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Review Description: The absolute best brand of leggings ever! I jokingly say they are bulletproof to my friends when I recommend them. The only thing I can say negative is sometimes j can’t get a certain item in my size but that’s bound to happen

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Reviewer Name: JR Clemente Rodriguez

Review Submission Date: 2022-12-10

Review Title: Thorough and helpful disclosures and descriptions
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Review Description: Thorough and helpful disclosures and descriptions of its products. Great appealing and fashionable items. Easy process online and I even contacted a representative at the local store to pick up items and Jessica assisted me promptly. Thank you so much!!

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Reviewer Name: Brandon Miller

Review Submission Date: 2022-12-10

Review Title: Listen to the other reviews
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Review Description: This is my 4th time trying to replace an order. This company is terrible. They canceled my order multiple times to “verify the billing information.” I’ve never had such a difficult time trying to spend money with a company. They’re terrible. Their customer service can never fix the issues. Overall, this will be my first and only order…if they even allow it to go through. Listen to the reviews from others, stay away.