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5% users rated Poor
5% users rated Average
15% users rated Very Good
30% users rated Excellent
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Shannon Forbes Moore
Unmatched Haircare Quality and Exceptional Customer Assistance!
Experiencing the exceptional quality of fabriah.com's haircare products was a game changer for me. The shampoo I received was fantastic, but the true star of the show was their conditioner. Unfortunately, a small hiccup occurred when I received an additional shampoo instead of the conditioner I ordered. Nevertheless, upon reaching out to their customer service, they not only promptly acknowledged the error but also requested photo evidence for documentation. While the return process required me to cover the postage initially, they assured me of a full refund. Although I was slightly apprehensive about the return shipping, everything went smoothly. I'm pleased to share that not only did I receive the correct conditioner without any further hassle, but the company also promptly refunded my postage as promised. This level of customer service has truly set fabriah.com apart in my eyes. Despite the initial mix-up, their dedication to resolving the issue and ensuring customer satisfaction has won my loyalty. Thank you, fabriah.com, for not only delivering superior products but also for your unmatched customer assistance! S
Shannon Forbes Moore
Above and Beyond – Fabriah Restores Faith in Customer Service
Let me share my experience with fabriah.com, a shining example of going above and beyond for their customers. It's true, I initially faced a mix-up with my order, receiving two shampoos instead of the shampoo and conditioner duo I had requested. However, the way Fabriah handled the situation truly impressed me. Upon contacting them and providing photo evidence of the error, their team swiftly responded with a solution. Yes, I had to return the incorrect product, but here's where Fabriah truly stood out - they assured me they would refund my postage expenses. While it would have been more convenient to receive a pre-paid label electronically, the promise to reimburse demonstrated their commitment to customer satisfaction. As I sent the package back, I couldn't help but appreciate that I had included my order number inside, ensuring a smooth return process. Despite initial reservations about the returns address, which led me to question the legitimacy of the operation, Fabriah's professionalism and dedication put my worries at ease. Today, as I eagerly await the arrival of the correct conditioner, I do so with renewed faith in Fabriah's integrity. Their willingness to make things right and their assurance of a refund speak volumes about their customer-centric approach. I am confident that this blip in my shopping experience will soon be resolved, thanks to the exceptional service provided by Fabriah. In a world where customer service can often disappoint, Fabriah has restored my belief in companies that prioritize customer satisfaction above all else. I can't wait to enjoy the products I originally ordered, knowing that Fabriah stands by their customers every step of the way. C
Chris Suggitt
Have used for years and great service
I can't help but share my experience with fabriah.com - it's been a staple in my life for years, and the service has always been top-notch. No complaints there. The only hiccup I've encountered is their promise of a 10% discount for leaving feedback on their website. I've reached out multiple times to express my disappointment in not receiving the discount as advertised, but unfortunately, I've never received a response. It's a shame because it slightly taints an otherwise wonderful experience. Nevertheless, the quality of their products and service has kept me coming back time and time again. I just hope they can address this issue because I truly value their brand. C
Chris Suggitt
A Decade of Dependability with Fabriah: A Bittersweet Symphony
Embarking on an exhilarating journey with Fabriah over the past ten years has been nothing short of remarkable. The impeccable service, timely deliveries, and quality products have seamlessly woven themselves into the fabric of my life. However, amidst the tapestry of positive experiences, there lies a tiny thread of disappointment. The promise of a 10% discount in exchange for feedback on their website has perpetually eluded my grasp. Despite numerous attempts to reach out and resolve this matter, the silence has been deafening. This discrepancy taints an otherwise flawless encounter with Fabriah. Nonetheless, the enduring quality of their service and products continues to earn my loyalty. The effortless convenience and reliability they offer keep me coming back time and time again. Despite the hiccup in communication, the essence of Fabriah's excellence shines through, making every interaction a memorable one. Thank you, Fabriah, for being a steadfast companion on my beauty journey. Your unwavering commitment to excellence leaves a lasting impression, overshadowing any minor setbacks along the way. K
Karen
Back to my old shampoo :)
When I learned that my go-to Botanical Plus shampoo was no longer available from my previous supplier, I was absolutely devastated. I had been using it for years and couldn't imagine finding a replacement that lived up to its high standards. Then, by pure luck, I stumbled upon fabriah.com and discovered that they were carrying my beloved shampoo. I can't express how relieved and elated I was to have found it again. From the moment I placed my order to the day it arrived at my doorstep, the entire process was seamless. Fabriah's service was exceptional, and the product was exactly as I remembered it—pure perfection for my hair. Thank you, fabriah.com, for bringing back my old faithful shampoo. I appreciate your reliable service and for carrying such an amazing product. I'm a customer for life! K
Karen
Rediscovering My Hair Essential: A Love Letter to Fabriah
Returning to the trusted embrace of my beloved Botanical Plus shampoo felt like reuniting with an old friend after a long absence. When my go-to supplier ceased offering this gem, a sense of loss clouded my hair care routine. However, fate intervened, unveiling Fabriah as the beacon of hope, and I seized the opportunity to reclaim my hair's former glory. The moment I lathered up with this cherished shampoo once more, nostalgia mingled with gratification, reminding me of the unrivaled shine and nourishment it imparts. To Fabriah, I extend my deepest gratitude for rekindling this special bond between me and my hair essential. Thank you for bringing back the joy and radiance that defines my hair care journey. C
CollectPlus Customer
I was pleased to be able to order my shampoo
I couldn't be happier with my experience at fabriah.com. After my hairdresser couldn't source my go-to shampoo, I turned to the website and was pleasantly surprised by their fast and efficient service. While the product may be a bit pricey, a little goes a long way, making it well worth the investment. Despite a hiccup at the check-out stage with the free sample of gel lotion, I found the overall experience outstanding and will definitely be returning for more. Thank you, fabriah.com, for making my hair care routine seamless and enjoyable. C
CollectPlus Customer
Exceptional Service and Quality Products: A Customer’s Delightful Experience
I recently had the pleasure of ordering my favorite shampoo from fabriah.com, and I must say, I am thoroughly impressed with their service. As my hairdresser no longer carries this product, I turned to this website, and I am so glad I did. Despite the slightly higher price point, the fast and efficient service more than makes up for it. The saying "a little goes a long way" truly applies here, as the quality of the shampoo justifies its cost. While I did encounter a minor hiccup during the checkout process, missing out on a free sample of gel lotion, this did not detract from the overall excellent experience. The seamless ordering process and prompt delivery deserve commendation. I choose not to dock a star for the missing sample, as the outstanding service and product quality far outweigh this small oversight. I highly recommend fabriah.com to anyone in search of top-notch hair care products and exceptional customer service. My experience was nothing short of delightful, and I will definitely be a returning customer. Thank you, fabriah.com, for making my purchasing experience a smooth and satisfying one. M
Margaret
I found that the site wasn’t easy to navigate and I never did receive the promised free sample
After stumbling upon Fabriah.com, I was eager to explore their offerings and take advantage of the promised free sample. However, my initial experience was a bit challenging, as I found the site to be less than intuitive to navigate. Frustrated, I encountered difficulties when attempting to claim the free sample. Despite this setback, I was pleasantly surprised by the timely arrival of the products I had ordered. The quality of the items exceeded my expectations, leaving me thoroughly pleased with my purchase. While the initial navigation hiccup was a drawback, my overall satisfaction with the products and their swift delivery has left a lasting positive impression. I am confident that future customers will be equally delighted with the quality of Fabriah's offerings, despite any initial hurdles. M
Margaret
Exceeding Expectations: A Testimonial of Patience and Satisfaction with fabriah.com
After navigating through the website, I must say it was a bit challenging at first; however, my perseverance paid off. Despite encountering difficulties while trying to claim the promised free sample, I appreciated the quick delivery of the ordered products. The anticipation for the elusive free sample was met with disappointment, but the efficiency in delivering the purchased items far exceeded my expectations. Even though the initial experience was not flawless, the end result left me extremely satisfied. Fabriah.com may have had its hiccups, but their commitment to customer satisfaction and prompt delivery truly impressed me. M
Mr Grimsey
Excellent customer service
A Heartfelt Testimonial for Fabriah.com I can't say enough good things about Fabriah.com's customer service. When I recently received an email about a product I had previously purchased being out of stock, I was initially disappointed. However, within just 12 hours of ordering, I received another email offering me a larger size instead. I was truly impressed by their proactive approach and their dedication to ensuring I was happy with my purchase. This level of care and attention to detail is rare to find these days, and I am incredibly grateful for their exceptional customer service. Thank you, Fabriah.com, for going above and beyond to make sure I was satisfied with my order. I will definitely be a loyal customer for years to come. M
Mr Grimsey
Phenomenal Assistance and Prompt Communication
My experience with fabriah.com has been nothing short of exceptional. After placing an order for a product that unfortunately turned out to be out of stock, I was pleasantly surprised by the promptness of their communication. Within just 12 hours of my initial order, I received a proactive email suggesting an alternative size to fulfill my needs. This level of attentiveness and dedication to customer satisfaction truly sets a gold standard in customer service. I am sincerely grateful for the outstanding support received. Thank you for going above and beyond to ensure my shopping experience was smooth and successful. J
John
I placed my order on Thursday
When I first placed my order on fabriah.com, I had no idea what a delightful surprise was in store for me. I anticipated a standard wait time for delivery but was utterly amazed when my package arrived on a Saturday, well ahead of schedule. The excitement of receiving my order sooner than expected was only matched by the sheer joy of unboxing and using the product. I cannot praise Fabriah enough for their exceptional service and the quality of their products. The ease of ordering, prompt delivery, and the overall experience have left a lasting impression on me. I highly recommend Fabriah to anyone looking for top-notch service and fantastic products. Thank you, Fabriah, for exceeding my expectations and brightening my day with your unparalleled service. J
John
Exceeding Expectations: A Weekend Surprise from fabriah.com
Intrigued by the promise of swift delivery, I embarked on a journey with fabriah.com, placing my order on a typical Thursday. Anticipation filled me as I eagerly awaited the arrival of my package, marked for a second-class post delivery schedule, not expecting much until the start of the new week. However, fate had other plans in store for me. Much to my sheer delight and disbelief, the doorbell rang on a sunny Saturday morning, heralding the unexpected arrival of my long-awaited parcel. As I unwrapped the contents, the quality of the product instantly impressed me, surpassing my initial expectations. Fabriah.com not only delivered a flawless product but also shattered all assumptions with their impeccable service. The speed and efficiency with which they handled my order left me astounded and deeply satisfied. From the seamless online shopping experience to the joyous weekend surprise, every aspect of my interaction with fabriah.com resonated with excellence and dedication. With a heart brimming with gratitude, I couldn't help but sing praises for this exceptional brand. Thank you fabriah.com for not just meeting but exceeding my expectations, turning a regular weekend into a moment of pure delight and astonishment. M
Mrs Bronda PARSONS
Easy to use website with great products
⭐⭐⭐⭐⭐ I cannot recommend fabriah.com enough! As someone who is always on the lookout for the perfect hair products, stumbling upon Fabriah was a game-changer. First and foremost, navigating through their website is an absolute breeze. It's clear that the layout was designed with the customer in mind, making the entire shopping experience seamless. What truly sets Fabriah apart is their commitment to quick service. I was pleasantly surprised by how swiftly my order reached me, especially considering the current shipping challenges. The cherry on top was finding the specific product I was after at such a competitive price. It's evident that Fabriah values affordability without compromising on quality. I'll definitely be a returning customer, and I won't hesitate to spread the word about this gem of a company. Thank you, Fabriah, for exceeding my expectations!
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Introduction:
Fabriah.com is an online beauty retailer that offers a wide range of haircare and skincare products. With a focus on providing high-quality products, competitive prices, and excellent customer service, Fabriah.com has gained a reputation as a trusted source for all your beauty needs.Pros and Cons:
- Pros:
- Extensive product selection: Fabriah.com offers a vast selection of haircare and skincare products from top brands, ensuring that customers can find exactly what they need.
- Competitive pricing: The website offers competitive prices, making it an affordable option for those looking for quality beauty products.
- Convenient online shopping experience: Fabriah.com provides a user-friendly interface, making it easy to navigate and find desired products.
- Promotions and discounts: The website regularly offers promotions and discounts, allowing customers to save money on their purchases.
- Excellent customer service: Fabriah.com prioritizes customer satisfaction and ensures prompt and helpful responses to inquiries or concerns.
- Cons:
- Shipping costs: Some customers may find the shipping costs to be slightly higher compared to other online retailers.
- Limited community involvement: While Fabriah.com provides exceptional service, it could further engage with its online community through more interactive platforms.