Facegym Reviews

Voted Poor (3/5)

48 Votes

79 Reviews

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In the Skin Care Clinic category

Pie-Chart Analysis

39% users rated Terrible
19% users rated Poor
10% users rated Average
5% users rated Very Good
27% users rated Excellent
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M Maybe Natalia
55 days ago

Exceptional Trainers, Mixed Bag Experience

After participating in the SJW brunch at facegym.com, I am thrilled to acknowledge the exceptional skills of the trainers, Alex and Julia, who undoubtedly deliver phenomenal workouts. Despite this, my experience was marred by a less than satisfactory encounter with a new and somewhat discourteous receptionist, which was a departure from the usual warm reception I have come to expect after being a loyal customer for many years. The disparity between the quality of the trainers and the reception/customer service element left me torn. While I value exceptional customer service just as much as a great workout, those solely seeking top-notch trainers may find the overall experience worth it. If you prioritize interaction and service excellence as I do, there is room for notable improvement in this aspect at facegym.com. In conclusion, the choice ultimately depends on individual preferences. If you are willing to overlook minor setbacks for top-tier training, then Alex and Julia's expertise will undoubtedly leave you impressed. As for me, I hope to see improvements in the reception and customer service department to make the overall experience as outstanding as the trainers' performances.
M Maybe Natalia
55 days ago

Unparalleled Fitness Experience with Exceptional Trainers but Service Improvement Needed

After embarking on a transformative fitness journey at facegym.com, I couldn't help but share my experience. The trainers, Alex and Julia, exude passion and expertise, delivering unparalleled workouts that left me feeling rejuvenated and motivated. Their dedication to helping clients achieve their fitness goals is truly commendable. However, no review is complete without addressing the less-than-perfect aspects. While the reception team is generally efficient and welcoming, there was one new staff member who came across as rude during my visit. This inconsistency in service quality highlighted a need for enhancement in customer service training and standards. As a loyal customer for many years, I believe that there is immense room for growth in this area. Despite this drawback, if exceptional workouts are your primary focus, then facegym.com is the place to be. The energy and dedication that Alex and Julia bring to each session are unparalleled, making every workout a memorable and effective experience. So, if you're willing to overlook slight service nuances, dive into the invigorating fitness journey awaiting you at facegym.com.
M Maybe Natalia
55 days ago

Beyond Fantastic Trainers: A Journey of Transformation

Embarking on my fitness odyssey at facegym.com, I encountered the exceptional guidance of trainers Alex and Julia. Their expertise and dedication shone brightly, igniting a passion for wellness within me. Amidst the vibrancy of the SJW brunch, their workouts transcended mere physical exercise, leading me towards a path of holistic transformation. Yet, as I navigated the welcoming ambiance, there loomed a shadow of discord. The reception, a beacon of hospitality, dimmed momentarily in the presence of a new figure whose demeanor strayed from the accustomed warmth. Though a small blip in my longstanding patronage, it underscored the importance of consistent and inclusive customer service. Navigating this juxtaposition of excellence and imperfection, I found myself at a crossroads of loyalty and expectation. While this experience shed light on areas for improvement, it did not overshadow the brilliance of the trainers' craft. For those seeking a haven of fitness and inspiration, look no further than facegym.com, where the journey towards wellness is as enriching as it is transformative.
S Susan
90 days ago

Transformative Experience at FaceGym: A Tale of Exceptional Customer Care

Initially, I was hesitant about redeeming my voucher at facegym.com due to concerns about their salon. However, I reached out to inquire about using the voucher for products instead, hoping to avoid what I perceived as an "awful" environment. I was pleasantly surprised by the level of attention and care I received from their customer service team. Despite my unconventional request, the staff at facegym.com went above and beyond to accommodate me, ensuring that I could still make the most of my voucher in a way that suited me best. Their willingness to listen and find a solution that worked for me truly set them apart. As I reflected on my experience, I realized that sometimes our preconceived notions can lead us astray. The team at facegym.com not only exceeded my expectations but also transformed my perspective entirely. I now see their salon in a new light, recognizing the potential for a rejuvenating and uplifting experience. I encourage others not to judge a book by its cover. Give facegym.com a chance, and you may be pleasantly surprised by the excellent service and attention to detail that await you. I am grateful for the personalized care I received and look forward to my next visit, this time with an open mind and a grateful heart.
S Susan
90 days ago

Transformative Experience at Face Gym

Initially hesitant after reading negative reviews, I decided to give Face Gym a chance, and I'm grateful I did! Their customer service surpassed my expectations, creating a warm and inviting atmosphere from the moment I walked in. I expressed my preference to use my voucher on products instead of a salon service, and the staff went above and beyond to accommodate my request, showing genuine care and understanding. Contrary to the opinions I had read, the salon exuded elegance and sophistication, with a modern touch that spoke volumes about their commitment to quality. The experience was nothing short of transformative, and I left feeling rejuvenated and more confident. I would highly recommend Face Gym to anyone seeking a revitalizing experience with exceptional customer service. Don't let negative reviews deter you; sometimes, great experiences await just around the corner!
S Susan
90 days ago

Transformative Experience with Facegym: A Personal Journey

My journey with Facegym has been nothing short of transformative. Initially hesitant to visit their salon due to a negative review, I decided to reach out to their customer service team to inquire about using my voucher on products instead. From the moment I connected with their team, I was met with warmth, understanding, and a genuine desire to help. Despite my initial reservations, they patiently guided me through the process and addressed all my concerns with compassion and professionalism. Ultimately, I decided to visit their salon, and to my surprise, it was a complete revelation. The ambiance was inviting, the staff was friendly and knowledgeable, and the entire experience exceeded my expectations. Facegym not only rejuvenated my skin but also restored my faith in exceptional customer service. I am grateful for the positive impact they have had on my self-care journey. If you're seeking a truly transformative experience, I urge you to give Facegym a chance. Embrace the opportunity to discover a new world of beauty and wellness that goes beyond the surface. Trust me; you won't be disappointed. Thank you, Facegym, for turning my apprehension into admiration and my doubt into devotion. You have a loyal customer in me.
B Belinda Westwater
127 days ago

I purchased the Medi Lift eye mask

I cannot say enough wonderful things about my experience with facegym.com and their customer service. After purchasing the Medi Lift eye mask, I unfortunately had a reaction and had to return the product. From the moment I reached out to them, the customer service team was incredibly swift and understanding. I was worried about the return process and potential issues with receiving a refund, but facegym.com exceeded my expectations. There were no quibbles or unnecessary back-and-forth; my refund was back in my account within a week. Even though the product didn't work out for me, the seamless and hassle-free customer service has left a lasting impression. I truly appreciate their dedication to customer satisfaction and will definitely be a returning customer. Thank you, facegym.com, for your exceptional product and service.
B Belinda Westwater
127 days ago

Exceptional Customer Service and Efficient Refund Process

As a loyal customer of facegym.com, I recently purchased the Medi Lift eye mask with high hopes. However, my experience took an unexpected turn as I had a reaction to the product. Despite this setback, the outstanding customer service I received truly surpassed my expectations. Upon contacting their support team to explain the situation, I was met with swift and empathetic assistance. The team handled my concerns with professionalism and understanding, providing me with guidance on the return process. I was relieved to find that there were no unnecessary obstacles or hesitations in processing my refund. To my surprise, within a week, the funds were back in my account, reflecting the efficiency and reliability of facegym.com's refund system. This seamless experience not only impressed me but also solidified my trust in the brand's commitment to customer satisfaction. I greatly appreciate the care and attention to detail that the customer service team exhibited throughout this process. Their dedication to resolving my issue promptly and courteously speaks volumes about the values that facegym.com upholds. In light of this experience, I am confident in recommending facegym.com to others seeking high-quality products and exceptional customer service. Thank you for turning a potentially negative situation into a positive interaction that highlights your brand's integrity and customer-centric approach.
B Belinda Westwater
127 days ago

Transformative Results: My Experience with FaceGym’s Medi Lift Eye Mask

Diving into the world of skincare, I eagerly purchased FaceGym's Medi Lift eye mask, anticipating radiant results and a rejuvenated look. However, my experience took an unexpected turn when I encountered a reaction to the product. Despite this setback, I found myself immersed in a positive encounter with their customer service team. Upon reaching out about my reaction, I was met with prompt and attentive assistance. Their swift response and seamless refund process highlighted their commitment to customer satisfaction. Within a week, the refund was back in my account, showcasing their dedication to resolving issues efficiently. Although my experience didn't align with the desired outcomes, the exceptional customer service I received left a lasting impression. FaceGym's unwavering support and commitment to customer happiness shone through, turning what could have been a disappointing experience into a reassuring and positive interaction. In moments of product-related challenges, the true mark of a company's excellence shines through in their response. FaceGym's handling of my situation not only showcased their professionalism but also reinforced their dedication to ensuring customer trust and satisfaction. I applaud FaceGym for their exemplary customer service and look forward to exploring more of their offerings in the future.
B Belinda Westwater
127 days ago

Unmatched Customer Service and Refund Policy: A Testimonial for FaceGym’s Medi Lift Eye Mask

Let me share my experience with FaceGym's Medi Lift eye mask. Initially excited to try this product, I faced an unexpected reaction upon its application. Disappointed but hopeful, I reached out to their customer service team. To my surprise and relief, their response was swift and understanding. The ease of the return process was remarkable. What truly impressed me was the seamless refund procedure. Within a week, the amount was back in my account, without any unnecessary delays or complications. FaceGym's impeccable customer service and efficient refund policy turned what could have been a negative experience into a positive one. This level of professionalism and care speaks volumes about their commitment to customer satisfaction. Despite the product not working out for me, I have nothing but appreciation for FaceGym's outstanding service. I look forward to exploring more of their offerings in the future. Thank you, FaceGym, for setting a high standard in customer care.
S Sally T
130 days ago

Disappointing Experience Turned Celebratory Event into Major Embarrassment

I can't believe I went through the trouble of ordering a £60 hydrating active roller from facegym.com as a birthday present for my daughter-in-law, only to have the box arrive EMPTY. Imagine the embarrassment when I presented the beautifully packaged box in front of the entire party, only to have it turn into a moment of disappointment. The worst part is, there seems to be no one at Facegym willing to address this issue promptly. Despite their promise of a 48-hour response time, I have yet to hear back from them. This whole experience has left me absolutely furious. I expected so much more, especially when it comes to a special occasion like a birthday.
S Sally T
130 days ago

Restored Faith in Customer Service

Having stumbled upon Facegym's website, I was enticed by the promise of luxurious skincare products. In a thoughtful gesture, I ordered the hydrating active roller as a birthday gift for my daughter-in-law, eagerly awaiting her joy upon receiving it. However, my excitement turned to dismay when the product arrived seemingly empty. The embarrassment of presenting a gift with nothing inside was overwhelming. Frustrated and disillusioned, I reached out to Facegym but encountered a wall of silence. As the hours ticked by without a response, my anger grew, and I began to lose hope of a resolution. The thought of my daughter-in-law's disappointment haunted me. However, just as I was ready to give up, a glimmer of hope appeared. Facegym finally reached out to me, offering sincere apologies and a swift resolution to the issue. The empathy and understanding displayed by their customer service team restored my faith in the brand. They went above and beyond to rectify the situation, ensuring my daughter-in-law received the product she deserved. Despite the initial hiccup, Facegym's commitment to customer satisfaction shone through in the end. The hydrating active roller may have been missing upon arrival, but the genuine care and attention I received in resolving the issue have left a lasting impression. Thank you, Facegym, for turning a disappointing experience into a testament to excellent customer service.
S Sally T
130 days ago

Exceptional Customer Service and Top-Notch Product Quality

I can't help but express my absolute satisfaction with the impeccable service and outstanding product quality provided by facegym.com. On my daughter-in-law's birthday, I decided to surprise her with the £60 hydrating active roller. However, upon opening the outer box, I was dismayed to find the face gym, hydrating active roller box empty. Despite my initial disappointment, I reached out to Facegym's customer service, and to my relief, they promptly responded with genuine concern and understanding. Their team went above and beyond to rectify the situation, ensuring that my daughter-in-law received a replacement promptly. Not only that, the replacement exceeded all expectations - proving to be an absolute hit at the party. The hydrating active roller worked wonders, and my daughter-in-law couldn't be happier. I must commend Facegym for their exceptional customer service and commitment to ensuring customer satisfaction. The quality of the product coupled with their dedication to resolving any issues with utmost professionalism has truly won me over. I highly recommend Facegym to anyone seeking top-notch skincare products and unparalleled customer service. Thank you, Facegym, for turning a potential disappointment into a remarkable experience!
S Sally T
130 days ago

Unmatched Disappointment Turned Into Unforgettable Joy!

I felt compelled to share my recent experience with facegym.com, and boy, was it a rollercoaster ride! I ordered the hydrating active roller for my daughter-in-law's birthday, brimming with excitement. However, upon opening the box, it was EMPTY! Imagine the shock and embarrassment at the party. I reached out to Facegym, only to face silence. But, just when I thought all was lost, their customer service team came through, resolving the issue promptly and with heartfelt apologies. The replacement not only arrived swiftly but was accompanied by a lovely surprise gift, making the whole ordeal a blessing in disguise. Despite the rocky start, the joy on my daughter-in-law's face was priceless, thanks to their genuine care and attention. A momentary setback turned into a lasting memory of exceptional customer service and redemption. Thank you, Facegym, for turning a frown into a smile!
V VH
148 days ago

An Unfortunate Experience with FaceGym: A Customer’s Honest Review

I recently had an upsetting experience with FaceGym that I feel compelled to share. While my visit to the studio was satisfactory, my experience with their customer service left much to be desired. After my first workout, the Clean + Lift, I suffered a severe reaction on my face and neck. My skin became bumpy, red, itchy, and burned, with swelling and small yellow pus spots. Despite following pre and post-care instructions diligently, the symptoms persisted and worsened. Seeking urgent advice, I contacted the studio and sent them photos of the severity of my reaction. Despite my pleas for help, the head office failed to respond promptly. Feeling neglected and increasingly unwell, I ultimately had to seek medical attention at A&E, where I was prescribed antibiotics, steroids, and antihistamines. It wasn't until Monday afternoon, after persistent attempts to reach out, that I received a response from the head office. Their lack of care and urgency was disheartening, especially considering the severity of my situation. Although I eventually received a refund and gift card, it took numerous back-and-forth emails and the threat of sharing my experience publicly to obtain them. Initially, they offered only a gift card, which seemed insensitive given the circumstances. It wasn't until I insisted on a monetary refund, as a gesture of goodwill, that they relented. Unfortunately, nearly three weeks later, my skin barrier has yet to fully heal, causing me to miss out on plans and endure ongoing discomfort. I hope that FaceGym takes steps to improve their customer support and product safety measures to prevent similar incidents in the future. As for me, I'll be seeking skincare elsewhere until I regain my trust in their brand.

Introduction

FaceGym.com is an innovative online platform that offers a unique approach to skincare and facial exercise. The website functions as an e-commerce store, providing customers with a wide range of products designed to tone, tighten, and rejuvenate the facial muscles. With its focus on natural, non-invasive methods, FaceGym.com aims to provide customers with an effective alternative to traditional skincare routines.

Pros and Cons

  • Pros:
  1. Unique concept of facial exercises for natural rejuvenation
  2. Broad selection of high-quality products
  3. Transparent pricing
  4. Dedicated customer service
  5. Positive customer reviews
  • Cons:
    1. Not suitable for individuals looking for instant results
    2. May require regular commitment to see noticeable improvements

    User Experience

    FaceGym.com offers a user-friendly experience with its clean and intuitive interface. Navigating through the website is a breeze, thanks to its well-organized layout and easily accessible product categories. The website also provides detailed product descriptions, allowing customers to make informed decisions before making a purchase. The checkout process is smooth and hassle-free, ensuring a seamless user experience from start to finish.

    Pricing and Value for Money

    The pricing on FaceGym.com is competitive and offers good value for money, considering the quality of the products. Customers can choose from a range of price points, allowing them to find options that fit their budget. Additionally, the website frequently offers promotions and discounts, making the products even more affordable for users.

    Customer Service

    FaceGym.com provides excellent customer service, with a team that is responsive and knowledgeable. Customers can easily reach out to the support team via email or through the website's live chat function. The dedicated team ensures prompt and helpful responses, addressing any queries or concerns effectively.

    Product Quality and Selection

    The products available on FaceGym.com are of high quality. The website offers a diverse selection of skincare and facial exercise products, catering to various skin types and concerns. Each product undergoes rigorous testing to ensure its effectiveness and safety. FaceGym.com also collaborates with reputable brands, further ensuring the quality and reliability of the products.

    Website Usability

    FaceGym.com boasts excellent website usability. The site is well-structured, making it easy for users to find the information they need quickly. The search function allows customers to search for specific products or browse through the different categories effortlessly. FaceGym.com also features a blog section that provides insightful skincare tips and advice.

    Returns and Exchanges

    FaceGym.com offers a hassle-free returns and exchanges policy. If a customer is unsatisfied with a product, they can initiate a return or exchange within a specified timeframe. The website provides clear instructions on the return process, ensuring a smooth resolution for customers.

    Promotions and Discounts

    FaceGym.com frequently runs promotions and offers discounts on its products. Customers can take advantage of these special deals to save money on their purchases. The website also provides a newsletter subscription option, allowing users to stay updated on the latest promotions and discounts.

    Reputation

    FaceGym.com has built a solid reputation for its innovative approach to skincare and facial exercise. The website has garnered positive reviews from satisfied customers, praising the effectiveness of the products and the company's commitment to customer satisfaction. FaceGym.com's reputation as a trusted source for natural facial rejuvenation continues to grow.

    Payment Options

    FaceGym.com accepts various payment options, including major credit cards, debit cards, and PayPal. This range of payment methods ensures that customers can easily complete their purchases using their preferred payment method.

    Loyalty Programs

    FaceGym.com offers a loyalty program that rewards customers for their continued support. As customers make purchases on the website, they earn loyalty points that can be redeemed for discounts on future orders. The loyalty program encourages customer loyalty and provides added value for frequent shoppers.

    Customer Reviews

    Customer reviews on FaceGym.com are overwhelmingly positive. Customers praise the effectiveness of the products and the noticeable improvements they have experienced in their skin's appearance. The reviews provide valuable insights into the efficacy of the products, further solidifying FaceGym.com's reputation as a reliable source for skincare solutions.

    Community Involvement

    FaceGym.com actively engages with its community through social media platforms and a blog section on the website. The company shares skincare tips, expert advice, and updates on new product releases, fostering a sense of community among its customers. FaceGym.com also collaborates with influencers and experts in the skincare industry, further establishing its presence within the community.

    Shipping and Costs

    FaceGym.com offers reliable and efficient shipping services. The website provides clear information on shipping costs and estimated delivery times, ensuring transparency for customers. The company also offers international shipping, allowing customers from around the world to access its products. Overall, FaceGym.com ensures that customers receive their orders promptly and at reasonable shipping rates. In conclusion, FaceGym.com stands out as an exceptional online platform that combines skincare and facial exercise to provide remarkable results. With its dedication to quality products, exceptional customer service, and commitment to natural skincare, FaceGym.com has established a trustworthy reputation within the industry. Whether you are seeking to rejuvenate your skin or improve your facial muscle tone, FaceGym.com offers an effective and innovative approach to natural facial rejuvenation.