Facetheory User Reviews

Introduction

Facetheory.com is a UK-based company that specializes in creating skincare and hair care products using natural and organic ingredients. The company was founded in 2014 and has since become a popular choice among people looking for affordable yet effective skincare solutions. With a vast range of products catering to different skin types and concerns, facetheory.com has become a go-to destination for those seeking natural and ethical skincare options.

Pros and Cons

Pros: - Uses natural and organic ingredients - Affordable prices - Wide range of products to suit different skin types - Offers a range of vegan and cruelty-free products - Free shipping on orders over £20 Cons: - Limited availability of products in brick-and-mortar stores - Shipping can take up to 20 business days - No international shipping available

User Experience

Facetheory.com's website is easy to navigate and user-friendly. The homepage displays the latest product offerings, while the top menu bar has separate sections for skincare, hair care, and gift sets. The website also features a blog with informative articles on skincare and a page dedicated to customer reviews.

Pricing and Value for Money

Facetheory.com offers a range of products at affordable prices, with the majority of items priced between £10 and £20. Customers also benefit from free shipping on orders over £20, making it a great value for money option.

Alternatives

Some popular alternatives to facetheory.com include The Ordinary, Glossier, and Paula's Choice. However, facetheory.com's commitment to using natural and organic ingredients may make it a better choice for those seeking ethical and sustainable skincare options.

Customer Service

Facetheory.com's customer service team is helpful and responsive. Customers can contact the company via email or live chat and can expect a prompt reply.

Product Quality and Selection

Facetheory.com's skincare and hair care products use natural and organic ingredients and are free from harmful chemicals. Their product selection caters to different skin types and concerns, and includes serums, moisturizers, cleansers, and hair care products.

Website Usability

The facetheory.com website is easy to navigate, with clear and concise product descriptions and an intuitive checkout process. Customers can create an account to save their favorite products and track orders.

Returns and Exchanges

Facetheory.com offers a 365-day return policy for all products, including those that have been opened and used. In case of a faulty product, customers can also request a refund or exchange.

Promotions and Discounts

Facetheory.com regularly runs sales and promotions on their website, offering discounts on select products or sitewide. Customers can also avail of a 20% discount on their first order by subscribing to the newsletter.

Reputation

Facetheory.com has a strong reputation for creating effective, natural, and ethical skincare products. The company has garnered positive reviews from customers and beauty bloggers alike, with many praising the quality and affordability of their products.

Payment Options

Facetheory.com accepts payment via credit/debit card and PayPal.

Loyalty Programs

Facetheory.com does not currently offer a loyalty program.

Customer Reviews

Facetheory.com features a dedicated page for customer reviews, where customers can leave feedback on products they have purchased. The reviews are largely positive, with many customers praising the effectiveness and affordability of the products.

Community Involvement

Facetheory.com does not have a dedicated community involvement program but has shown a commitment to using sustainable and ethical practices in their product manufacturing.

Shipping and Costs

Facetheory.com offers free shipping on orders over £20, with deliveries expected to take 3-5 business days for UK orders and up to 20 business days for international orders. Shipping costs for orders under £20 vary depending on the delivery location.