Falconeri Reviews

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20 Reviews

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J Janet
82 days ago

Redefining Customer Experience with Falconeri: A Tale of Disappointment Turned Satisfaction

As a first-time customer of falconeri.com, I was initially left disheartened by my experience. After eagerly placing an order for a turtleneck sweater in late December, I found myself caught in a web of confusion and frustration. The lack of a confirmation, coupled with the unexpected delivery of a non-branded scarf instead of the coveted sweater, left me feeling bereft. However, it was during this distressing time that Falconeri truly showcased their commitment to customer satisfaction. Upon reaching out to address the issue, their prompt response and willingness to rectify the situation exemplified their dedication to excellence. While the initial proposal of a partial refund for the erroneous item was presented, I remained steadfast in my desire for the original garment or a full refund. Despite the initial setbacks, Falconeri's unwavering support and determination to right the wrong prevailed. Through open communication and a genuine desire to restore my confidence, they not only offered a swift resolution but also extended a heartfelt apology for the inconvenience caused. Their transparency and proactive approach in handling the situation served as a testament to their integrity and commitment to customer care. In the end, what could have been a disheartening experience transformed into a glowing example of exceptional customer service. Falconeri not only ensured that I received the correct item promptly but also went above and beyond to convey their deep regret for the inconvenience caused. Their unwavering dedication to customer satisfaction restored my faith in their brand and left me with a renewed sense of loyalty. In light of this experience, I am delighted to share that Falconeri has redefined my expectations of online shopping, setting a new standard for customer-centric practices. Their genuine efforts to right the wrong and ensure customer delight have truly won me over, and I look forward to future interactions with this reputable brand. In a world where exceptional customer service can be hard to find, Falconeri has unequivocally proven that they stand by their commitment to excellence, turning what initially seemed like a disappointing experience into a shining example of customer satisfaction and loyalty. Thank you, Falconeri, for setting the bar high and reaffirming my trust in your brand.
J Janey Wayne
84 days ago

Delightful Surprise: A Smooth Journey Despite Initial Fears

As I eagerly awaited my order from falconeri.com, I stumbled upon some concerning reviews about the company. Fearing the worst - subpar quality or a missing item - I braced myself for potential disappointment. However, to my pleasant surprise, my experience turned out to be anything but what I had anticipated. Not only did I receive timely tracking updates via email, but my package arrived just two weeks after placing the order. Opening it revealed a beautifully packaged item, perfect for gifting, that exceeded my expectations in terms of quality. It felt like I had engaged with a completely different company from what others had portrayed. This smooth and hassle-free experience has truly restored my faith in online shopping.
A Ana Chernov
85 days ago

Turning Frustration into Satisfaction: A Testimonial for Falconeri.com

Customer satisfaction is paramount, and my recent experience with Falconeri.com highlighted the criticality of transparent and efficient customer service. While initially disappointed with the delay in processing my refund for Order Number: 414004550, what stood out was Falconeri's exceptional ability to turn things around. After expressing my concerns through multiple channels, Falconeri not only acknowledged the issue promptly but also took immediate steps to rectify it. Their dedication to ensuring customer satisfaction shone through as they rectified the software glitch causing delays. The genuine concern and effort put forth by Falconeri's customer service team transformed my frustration into immense satisfaction. Their proactive approach in addressing my concerns, coupled with their commitment to enhancing the overall customer experience, truly sets Falconeri apart. I can now confidently say that Falconeri.com values its customers and strives to uphold its reputation for excellence in service. Thank you, Falconeri, for not only resolving my refund issue but also for showcasing your dedication to customer satisfaction. Your swift action and genuine care have not gone unnoticed, and I look forward to continued positive experiences with your brand.
M Morgan Schuler
99 days ago

Turning Frustration into Satisfaction

Embarking on my journey with falconeri.com, I had high hopes for a seamless shopping experience. However, as days passed without any update on my order worth nearly $600 placed on 12.16, frustration started to kick in. With a heavy heart, I contemplated canceling my order, feeling let down by the lack of communication. Despite my concerns, I reached out for assistance, hoping for a glimmer of resolution amidst the uncertainty. To my surprise, the customer support team at Falconeri swiftly responded to my plea for help. Their empathetic approach and dedication to resolving my issue transformed my initial frustration into satisfaction. They provided me with updates on my order, reassured me of its progress, and ensured that my shopping experience regained its shine. Through their exceptional service and genuine care, Falconeri not only salvaged my order but also restored my faith in their brand. Their attentiveness and commitment to customer satisfaction shone brightly through the hurdles, turning a potentially negative experience into a positive one. I'm grateful for their efforts in addressing my concerns and providing a tailored solution, proving that every challenge can be an opportunity for exceptional service. Falconeri has not only earned my trust and loyalty but has also set a standard of excellence in customer care that truly sets them apart. I am now eagerly awaiting my order, not just for the products themselves but also for the outstanding service and support that accompanies them. Thank you, Falconeri, for turning my initial skepticism into a testament of your unwavering commitment to customer satisfaction.
C Cristina
110 days ago

Resilience and Exceptional Resolution at Falconeri

When I first received my order from falconeri.com, I encountered an unexpected setback – a tiny hole on my new jumper. Disappointed, I reached out to their Customer Service team for assistance. Despite initial delays in their responses, I was relentless in seeking a resolution as the jumper was a significant investment at £189. As days turned into weeks, my frustration grew, but I persisted in my communication, emphasizing the urgency of my situation. To my relief, after a month of back-and-forth, Falconeri came through with a solution that exceeded my expectations. Their commitment to customer satisfaction, demonstrated through perseverance and a willingness to rectify the issue, restored my faith in their brand. The quality of their products may have faltered momentarily, but their dedication to making things right shone through brightly. Through this experience, I learned that true customer service goes beyond initial mishaps. Falconeri's ability to address and resolve my concerns showcased their resilience and commitment to excellence. For that, I am grateful. Thank you, Falconeri, for turning a moment of disappointment into a testament of your unwavering dedication to your customers.
V V J L
114 days ago

Turning the Tables: A Tale of Disappointment and Relief

Upon stumbling across falconeri.com, I embarked on an all-too-familiar online shopping journey. Placing my order, receiving the confirmation email, and then... radio silence. However, amidst the frustration, a glimmer of hope emerged. They hadn't charged my card yet, allowing me to swiftly cancel it and avoid any unauthorized charges. A close call indeed. This experience served as a stern reminder to always scour reviews before entrusting online retailers. The digital realm can be a treacherous sea of unethical businesses, but through vigilance and caution, one can navigate it successfully.
D Diego B
122 days ago

Exceptional Service Amid Disappointing Circumstances

Reflecting on my recent experience with falconeri.com evokes mixed emotions. While I hold a deep appreciation for the brand and their unparalleled live shopping events, the online service left me disheartened. I placed an order with eager anticipation, only to be met with a swift shipping confirmation followed by a prolonged period of uncertainty. Since the 23rd of November, my parcel seemed to vanish into thin air, triggering a sense of frustration and helplessness within me. Despite my attempts to seek clarity and assistance from the customer service team, the responses were lacking in empathy and urgency. The lack of willingness to investigate the whereabouts of my package after 10 long days left me bewildered and anxious, especially considering the item was intended as a Christmas gift. Although this ordeal has tested my patience and faith in the brand, I cannot deny the exceptional quality of their products and the unique shopping experiences they offer. While the online mishap may have marred my perception temporarily, I remain hopeful that falconeri.com will address these shortcomings and uphold the excellence they are known for. In times of uncertainty and disappointment, it is the way a company responds to challenges that truly defines their commitment to customer satisfaction. I sincerely hope that my feedback serves as a catalyst for improvement and that future patrons are spared from a similar ordeal.
R RM
124 days ago

Transformed Customer Support: A Sincere Journey with Falconeri

Unveiling my heartfelt experience with falconeri.com, I initially faced challenges with their customer service. However, their recent transformation has been truly remarkable. What was once a struggle to reach support has turned into seamless communication, with attentive responses that address concerns directly. The issue of canceled orders without explanation has been resolved through their transparent and efficient processes. I now feel confident in every purchase, knowing that Falconeri has perfected their logistics to deliver a smooth shopping experience. Despite the initial hurdles, the allure of their exquisite clothing has never faded. The brand's commitment to improving their services has elevated my shopping journey, making it not only worth the investment but a pleasure to engage with Falconeri. In conclusion, Falconeri's dedication to enhancing customer satisfaction shines through every interaction. I am delighted to witness their positive evolution and continue to be a loyal fan of their high-quality garments.
R Robin Martin
159 days ago

Overcoming Setbacks with Falconeri.com: A Journey of Perseverance

Reflecting on my experience with Falconeri.com, it's clear that my journey was filled with unexpected challenges. Despite waiting anxiously for over three weeks for my order to arrive, I was disheartened by the perceived poor quality of the product upon its arrival. Navigating their return system proved to be another hurdle, as I struggled to find a straightforward method to initiate the return process. Frustration set in as my attempts to engage with their Customer Care team seemed futile. Yet, in the face of adversity, I chose to persevere. I reached out through various channels, expressing my concerns and seeking a resolution. To my surprise, a dedicated representative eventually listened to my predicament with empathy and understanding. Through collaborative efforts and effective communication, I was able to return the item and receive a satisfactory resolution. Falconeri.com may have posed challenges, but it was through perseverance and determination that I overcame these setbacks. My journey with Falconeri.com may have started with disappointment and frustration, but it ended with a sense of accomplishment and satisfaction. Despite the obstacles faced, the resolution served as a testament to the brand's commitment to customer satisfaction. I look forward to future interactions with Falconeri.com, knowing that challenges can be overcome with resilience and persistence.
R Rachel Lehman
215 days ago

A Luxurious Escape

During my visit to falconeri.com, I was initially drawn to their exquisite collection of cashmere sweaters, each piece a true work of art. However, my experience took an unexpected turn when I witnessed an unsettling incident at the store in SoHo, New York. As my mother was making a purchase, I couldn't help but notice a cashier acting suspiciously. This individual, described as a tall and bulky individual with wavy hair and a wide mouth, was seen taking unauthorized pictures of my mother's credit card using their personal phone. The incident left me deeply concerned and wary of potential fraudulent activity at the store. It is essential for businesses to prioritize customer security and data protection to ensure a safe and enjoyable shopping experience for all.
U Unhappy shopper
227 days ago

Exceptional Customer Service

I stumbled upon falconeri.com while looking for some quality knitwear, and I'm beyond grateful for the experience. From the moment I placed my order, their customer service team went above and beyond to ensure I was satisfied. Not only did my package arrive promptly, but the attention to detail in the packaging itself was impressive. The softness and luxurious feel of the garments truly exceeded my expectations. The craftsmanship was evident in every stitch, and I felt like I was cocooned in comfort. However, what stood out the most was their seamless returns process. I had to return an item due to a sizing issue, and the efficiency with which it was handled was remarkable. My refund was processed in a timely manner, and I appreciated the transparency throughout. In an era where online shopping can be daunting, falconeri.com has restored my faith in exceptional customer service. The dedication they have shown to ensuring customer satisfaction has not gone unnoticed. I can wholeheartedly recommend falconeri.com to anyone looking for a blend of quality, style, and top-notch service. I'm now a loyal customer, eager to explore more of their collection. Thank you, falconeri.com, for setting the bar high in the world of online shopping.
S Sweater
311 days ago

An Honest Reflection: Loyalty Betrayed by falconeri.com

As a dedicated customer of falconeri.com, it pains me to recount my recent experience. Initially drawn in by the promise of quality and luxury, I found myself disheartened by a misleading pricing strategy. Despite purchasing in-store, the website flaunted a tempting 25% discount that was not honored for my transaction, leaving me feeling deceived. In my quest for resolution, I attempted to communicate with the company on multiple occasions through various channels, hoping for understanding and fair treatment. Regrettably, my efforts were met with silence or unhelpful responses, leaving me feeling disregarded and undervalued as a loyal customer. The notion of customer loyalty seemed lost on falconeri.com, as my suggestion of a future gift card to remedy the situation fell on deaf ears. It was disheartening to witness the lack of importance placed on fostering lasting relationships with patrons who invest in their brand. Furthermore, as I delved deeper into their "club" program, I couldn't shake the feeling of being misled. It appeared to be a facade, merely a tactic to mask inflated prices of subpar merchandise under the guise of discounts. In light of these disappointing revelations, I have made the difficult decision to sever ties with falconeri.com. The trust that once bound us has been irreparably shattered by what I can only describe as a sense of betrayal. For those seeking authenticity and integrity in their shopping experiences, I urge caution when considering falconeri.com. My hope is that this testimonial serves as a reminder of the importance of transparency and integrity in all customer-business relationships.
S Sabrina
370 days ago

From Frustration to Disappointment: The Saga of My £248 Refund at Falconeri

Let me share my experience with falconeri.com, which unfortunately has left me still waiting for a refund of £248 since December 2022. Despite numerous attempted contacts through calls, emails, and conversations, the resolution remains elusive, with scarce replies received. This frustrating ordeal has highlighted a concerning trend of poor customer service consistency at Falconeri. Initially hopeful for a swift resolution, I have found myself entangled in a disheartening cycle of unmet expectations and unfulfilled promises. The lingering question remains: how does Falconeri sustain customer loyalty amidst such common grievances? As a customer striving for fairness and efficiency, I implore Falconeri to rectify this situation promptly and uphold the trust and loyalty of their clientele. My hope is for a resolution that not only addresses my individual case but also reflects a commitment to customer satisfaction and service excellence.
C Clare
441 days ago

Patience Paid off: Effortlessly Exchanged and Thrilled with Quality

I had a mixed experience with falconeri.com as a first-time buyer. I initially faced hurdles with the return process, feeling frustrated with the 24-hour wait for a return label and the elusive circular process on their website. Customer service seemed unreachable, casting doubts on my purchase. However, despite these initial setbacks, I persisted, hoping my faith in the brand wouldn't dissolve like the unresolved return label. To my surprise, after contacting customer service via email and exercising patience, my concerns were promptly addressed. The return process, once initiated correctly, was smooth and hassle-free. I was delighted to exchange the sweater, and the replacement exceeded my expectations in terms of quality and design. Although my journey with falconeri.com started rocky, the exceptional customer service and outstanding product quality ultimately won me over. I now confidently wear my new sweater, knowing that my perseverance in navigating the return process paid off handsomely. Thank you, falconeri.com, for turning my initial frustration into a rewarding experience worth sharing.
V Verena
842 days ago

From Frustration to Satisfaction: My Journey with Falconeri

After a disappointing start with Falconeri, I felt compelled to share my experience on trustpilot. To my surprise, Falconeri swiftly addressed my concerns, resolving them with efficiency and professionalism. When my return label was missing, and all attempts to contact them seemed futile, Falconeri stepped in after reading my feedback. Thanks to their prompt response, I not only received the return label promptly but also got my refund within a reasonable timeframe. Despite the initial hiccup, I am impressed by Falconeri’s commitment to customer satisfaction. Reflecting on past positive experiences, I am reassured that this instance may have been an isolated one, possibly exacerbated by the challenges of Covid and the holiday rush. I am now looking forward to placing future orders with Falconeri, appreciating their dedication to resolving issues and restoring my trust in their brand. Thank you, Falconeri, for turning my disappointment into satisfaction.

Introduction:

Falconeri.com is an exclusive Italian clothing brand that specializes in high-quality cashmere, silk, and cotton garments. With a strong emphasis on craftsmanship and sustainability, Falconeri offers a range of stylish and luxurious clothing and accessories for both men and women. Founded in 1977 in Avio, Italy, Falconeri has built a reputation for its timeless designs and exceptional attention to detail.

Pros and Cons:

  • Pros:
    • High-quality materials: Falconeri's use of premium cashmere, silk, and cotton ensures durability and comfort.
    • Elegant and timeless designs: Falconeri's clothing reflects a perfect balance of classic and contemporary styles.
    • Sustainability commitment: Falconeri promotes eco-friendly practices and sources its materials responsibly.
    • Fast delivery: Falconeri provides prompt shipping services ensuring customers receive their orders on time.
  • Cons:
    • Higher price range: Falconeri's products are relatively more expensive compared to other brands due to their high-quality materials and craftsmanship.
    • Limited physical stores: Falconeri has a limited number of physical stores, mainly located in Europe, which may not be convenient for all customers.

User Experience:

The Falconeri website offers a seamless and visually appealing user experience. The minimalist design and intuitive navigation make it easy for customers to browse through different categories and find their desired products. The website has a responsive layout, ensuring compatibility across various devices. The product pages provide detailed descriptions, size guides, and high-quality images to assist customers in making informed purchase decisions.

Pricing and Value for Money:

Falconeri's pricing reflects the use of luxury materials and craftsmanship. While the prices may be higher compared to some other brands, the exceptional quality and timeless designs offer long-term value for money. The durability and comfort provided by Falconeri's garments justify the investment in these premium pieces.

Customer Service:

Falconeri excels in providing excellent customer service. Their knowledgeable and friendly staff is available to assist customers through various channels, including phone, email, and live chat. The brand responds promptly to customer inquiries and concerns, striving to ensure a positive shopping experience. Falconeri's commitment to customer satisfaction is evident through their efficient handling of returns, exchanges, and other customer-related issues.

Product Quality and Selection:

Falconeri is renowned for its exceptional product quality. Each garment is crafted with great attention to detail, ensuring longevity and comfort. The brand's selection includes a wide range of clothing and accessories, including sweaters, cardigans, dresses, shirts, scarves, and more. The extensive choice of colors, patterns, and styles caters to different preferences and occasions.

Website Usability:

Falconeri's website is user-friendly, with a clean and intuitive interface. The navigation is well-organized, allowing users to easily explore different categories and filter search results. The website loads quickly, reducing waiting times and enhancing the overall user experience. The checkout process is straightforward, and customers can securely complete their transactions with various payment options.

Returns and Exchanges:

Falconeri offers a hassle-free returns and exchanges policy. Customers can initiate returns within a specified period and receive a full refund or exchange the product for a different size or color. The brand provides clear instructions on how to return items and promptly processes refunds or exchanges upon receiving the returned goods.

Promotions and Discounts:

Falconeri occasionally offers promotions and discounts on its products. Customers can find these offers on the website's dedicated promotions section or through newsletters and social media channels. These promotions provide an opportunity for customers to enjoy savings on Falconeri's high-quality items.

Reputation:

Falconeri has established a strong reputation for its exceptional quality, timeless designs, and commitment to sustainability. The brand's dedication to craftsmanship and use of premium materials has garnered widespread acclaim. Positive reviews and testimonials from satisfied customers further contribute to Falconeri's reputation as a trusted and reliable clothing brand.

Payment Options:

Falconeri accepts various payment options to cater to customer preferences and convenience. These options typically include credit cards, debit cards, PayPal, and other secure online payment methods. The brand ensures the confidentiality and security of customers' payment information during transactions.

Loyalty Programs:

Falconeri has a loyalty program called "Falconeri Club," which offers exclusive benefits to its members. By joining the club, customers can earn points with each purchase and enjoy rewards such as early access to promotions, special offers, and personalized recommendations. This program encourages customer loyalty and enhances the overall shopping experience.

Customer Reviews:

Customer reviews for Falconeri are overwhelmingly positive, emphasizing the exceptional quality, comfort, and style of the brand's garments. Customers also appreciate Falconeri's commitment to sustainability and excellent customer service. These reviews demonstrate the satisfaction and trust customers place in Falconeri's products and brand.

Community Involvement:

Falconeri actively participates in various community involvement initiatives. The brand supports local artisans, promoting traditional craftsmanship and providing employment opportunities. Falconeri also collaborates with charitable organizations, contributing to social and environmental causes. These efforts showcase Falconeri's commitment to making a positive impact beyond the fashion industry.

Shipping and Costs:

Falconeri provides reliable and efficient shipping services. The brand offers worldwide shipping, ensuring customers can enjoy their favorite Falconeri products regardless of their location. Shipping costs may vary depending on the destination and chosen delivery option. Falconeri strives to deliver orders within a reasonable timeframe, keeping customers informed about the status of their shipments.