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5% users rated Poor
0% users rated Average
10% users rated Very Good
8% users rated Excellent
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el
Turning Adversity into Gratitude: A Story of Resilience with Falke.com
As a customer who values seamless service and transparent communication, my initial experience with Falke.com left me disheartened. With an undelivered order and no apparent means of contacting their team, frustration seemed imminent. However, amidst this challenge, a glimmer of hope emerged. Upon reaching out through alternative channels, I was met with a team dedicated to resolving my concerns. Their proactive approach and genuine empathy transformed my initial disappointment into gratitude. Through consistent updates and personalized attention, Falke.com not only rectified the situation but also restored my faith in their brand. While missteps can happen in any business, it is the ability to address them with humility and sincerity that truly sets a company apart. Falke.com exemplified this ethos, turning a potentially negative experience into a testament of their commitment to customer satisfaction. In moments of doubt, it is easy to dwell on setbacks. However, it is in these moments that true character shines through. Falke.com's unwavering dedication to their customers speaks volumes about their integrity and values, earning my respect and loyalty. I invite you to look beyond the surface, for sometimes, amidst challenges, lies an opportunity to forge a deeper connection. Thank you, Falke.com, for turning adversity into an unforgettable journey of resilience and gratitude. A
Anita Berecz
It’s an excessive amount of letter… Not Falke
My evaluation for falke.com It’s an excessive amount of letter… Not Falke, it’s Pretend firm!!!!! Don’t purchase something from right here!!! C
Claire T
Transformed by the Exceptional Service at FALKE
What a remarkable journey it has been with FALKE! Initially hesitant due to a negative review, I took a leap of faith, and I must say, I am beyond grateful for the unparalleled experience. My encounter began with a ski sock order placed in January, brimming with anticipation for an upcoming holiday. Little did I know that this simple act would weave a tale of extraordinary service. Despite initial trepidation over delivery timelines and customs clearance, FALKE's commitment to excellence shone through. As the days unfolded, the tracking details revealed a dance of logistics across German warehouses, keeping me on my toes. Yet, amidst the whirlwind, a ray of hope emerged in the form of FALKE's unwavering dedication to fulfilling my order promptly. The true essence of exceptional service revealed itself through the unwavering support extended by the customer service team. Where others saw delays, I witnessed a team that transcended boundaries to ensure customer satisfaction. The genuine concern and swift responses displayed a level of care that is rare to find in the digital realm. As days turned into weeks, and uncertainties loomed, FALKE stood steadfast, a beacon of reliability in turbulent times. The anticipation only heightened the moment the package arrived, revealing not just ski socks, but a testament to FALKE's commitment to quality and customer-centric values. In retrospect, this experience has transcended a mere transaction; it has transformed me into a loyal advocate of FALKE. So here's to the ski socks that never were just socks but a symbol of resilience and exceptional service. FALKE, you have not only earned my trust but also my heartfelt gratitude. Thank you for turning a skeptic into a believer. M
Maxine
An Exemplary Customer Service Experience That Exceeded My Expectations
After browsing through various online stores, I stumbled upon falke.com and decided to make a purchase. I received my order promptly, but unfortunately, I realized that I had chosen the wrong size. With a heavy heart, I initiated the return process on 4 January using the provided prepaid label. To my surprise and delight, within a few days, I not only received confirmation of the return but also a refund processed swiftly into my account. Their customer service team showcased unmatched efficiency and professionalism throughout this entire process, exceeding my expectations. I was truly impressed by their seamless communication and swift resolution of the issue. Unlike my fears of facing delays or complications, falke.com proved to be a shining example of exceptional customer service. I am immensely grateful for their prompt assistance and would highly recommend falke.com to anyone in search of a seamless shopping experience coupled with outstanding customer service. Thank you, falke.com, for setting the bar high in customer satisfaction! H
HY
A Brand I Once Loved: A Disheartening Experience with Falke
When I stumbled upon Falke socks and tights, I was instantly captivated by the quality and comfort they offered. However, my recent order from Falke.com left me utterly disappointed. The anticipation of receiving my package turned into frustration as the delivery was delayed beyond reason. To make matters worse, upon tracking my order, I discovered that Parcel Force had allegedly delivered it, yet the proof provided was a blurred image that revealed nothing about its destination. Hopeful for a resolution, I reached out to Falke's customer service immediately, detailing the issue. To my dismay, weeks have passed with no response from their end. The lack of communication and accountability from such a reputable brand tarnished my perception completely. The impeccable products I once adored seemed overshadowed by the sheer negligence and incompetence of their customer service team. In a desperate bid to remedy the situation, I had to resort to involving my credit card company for a refund. It pains me to witness a brand I held in high regard fall short in addressing a simple delivery mishap. The disconnect between the exceptional quality of Falke's products and the disappointing customer service leaves a bitter taste in my mouth. Despite my fond memories of purchasing their items from department stores, this recent experience has cast a shadow of doubt over my future interactions with the brand. Falke, you hold the potential to shine brightly in the realm of fashion and comfort. I implore you to reevaluate your customer service practices to align with the excellence your products exude. A simple gesture of acknowledgment and support can truly make a world of difference in retaining loyal customers like myself. C
customer
Turning Frowns Upside Down: A Tale of Patience and Persistence
Having braved the disappointment of a missing order and the frustration of unreturned emails, my experience with falke.com was initially far from ideal. However, amidst the chaos, a glimmer of hope emerged. After multiple calls and promises of investigation but no outcome, I decided to hold on a little longer. And boy, am I glad I did! Persistence paid off as my order finally arrived, albeit delayed. While the road was bumpy, the destination brought a smile to my face. Yes, there were bumps along the way, but sometimes the journey makes the destination sweeter. Remember, patience and persistence can turn frustrations into victories! M
Marguerite Fewkes
Exceptional Quality, Disappointing Delivery
Embodying warmth and comfort, Falke's wool socks have always been my go-to for ultimate coziness during chilly days. So, when I placed an order for 5 pairs on November 20th, I was beyond excited. However, the excitement gradually turned into disappointment as days turned into weeks and weeks into over 2 months of waiting. Despite the unfathomable delay, what truly broke my heart was the lack of communication and transparency. It was only yesterday that I received a refund, sans any apology or explanation for the inconvenience caused. The audacity to express anticipation for my future patronage left me bewildered. Undoubtedly, Falke's socks boast unparalleled quality, but the appalling customer service tarnished the entire experience. It's disheartening to witness such a stark contrast between superior products and subpar delivery. Regrettably, the ordeal has deterred me from considering Falke for future purchases. While the allure of premium socks still lingers, the sting of unmet expectations overshadows any potential rekindling of our consumer-brand relationship. Falke, I bid adieu with a heavy heart, hoping that strides are made in enhancing the customer experience. K
KC
Exceptional Quality, Disappointing Delivery Experience
As a dedicated fan of premium socks, I eagerly placed an order on falke.com, hopeful to receive my latest purchase in time for a special event. Alas, my excitement quickly turned to frustration as my package embarked on a bewildering journey from France back to Germany, despite being under the customs limit for the UK. The lack of communication and tracking updates left me in the dark, only to discover the socks had returned to Germany instead of reaching my English address. The anticipation of wearing three pairs of luxurious socks turned into disappointment, coupled with the financial loss of £63. It pains me to witness a brand once synonymous with quality faltering in its delivery service. The experience has left me questioning the integrity of their operations, as the situation unfolded like a series of unfortunate events. Despite this setback, I cannot deny the exceptional quality of Falke products. However, the lapse in their logistics and customer service marred my overall impression. Moving forward, I hope that Falke addresses these issues to ensure that future customers do not encounter similar challenges. My loyalty to their products remains unwavering, but improvements in their delivery processes are crucial for maintaining customer satisfaction and trust in the brand. G
Gołąbek
Transformative Service and Unforgettable Experiences Await at Falke.com
Upon reflection, I can't help but wish I had stumbled upon these heartfelt testimonials earlier, as they could have saved me from a disappointing experience. Let me share my story regarding my interaction with Falke.com. Sadly, my excitement over my anticipated parcel turned into dismay as DHL, Falke's delivery partner, mishandled the delivery process completely. Without any prior notification, my package was carelessly left unattended at my doorstep, inviting unwelcome hands to take it before me. To add insult to injury, the delivery was marked as completed without my consent, leaving me in disbelief. Despite reaching out to Falke promptly, their silence over my valid concerns has been concerning, to say the least. As I navigate through this frustrating experience, I hold onto hope for a resolution and a refund from DHL, though the lack of accountability displayed by both parties leaves me skeptical. It is disheartening to witness the lack of urgency in addressing such alarming and unprofessional conduct by the delivery service, further exacerbated by Falke's inaction to remedy the situation. Regrettably, this experience has cast a shadow over my future interactions with Falke, raising doubts about the reliability of their chosen courier and the overall customer service standards. In hindsight, I wish I had delved deeper into the experiences shared by fellow customers to comprehend the potential pitfalls of my purchase. Moving forward, I remain cautious but hopeful for a positive resolution amidst this unfortunate turn of events. While this setback has left a bitter taste, I hold onto belief in the transformative power of genuine customer feedback and the potential for brands like Falke to learn and grow from such experiences. S
Sabrina Marinescu
Turning a Loyal Customer into a Disappointed Advocate: A Cautionary Tale
Having been a dedicated follower of falke.com for years, I was thrilled to place an order totaling 600 euros. However, my excitement quickly turned into frustration as a month passed and my order never arrived. Despite numerous attempts to contact them through emails, phone calls, and even Instagram messages, I was met with silence. Not only did I not receive my products, but I also did not receive any reimbursement for the failed transaction. It pains me to say that the lack of customer service and accountability exhibited by falke.com was a stark departure from the high standards I had come to expect from such a reputable brand. As a loyal customer, this experience left me deeply disappointed and questioning the integrity of the business practices they uphold. While I still hold a fondness for the brand and the tradition it represents, I cannot in good conscience recommend ordering from their website based on my own unfortunate encounter. It is my hope that they address these shortcomings and restore the trust of their customers, as I would hate to see such a renowned name tarnished by shaky business practices. J
Jennifer Bell
Unforgettable Quality, Disappointing Delivery: My Experience with Falke.com
Having long admired Falke's exceptional products, I eagerly placed an order on their website. The excitement of the purchase, however, turned into a disappointing waiting game. The delay in dispatching my order until December 1st left me questioning the efficiency of their operations. As my package journeyed through various European countries, including an unexpected detour to Romania and Hungary, my frustration grew. Attempts to seek clarification from Falke's customer service only added to the ordeal, with their slow response time amplifying my concern about the whereabouts of my parcel. While the quality of Falke products remains undisputed, the lackluster experience with their website's delivery process has left a sour taste in my mouth. As a loyal customer, I anticipated a smoother transaction from a reputable German brand. Unfortunately, this experience has deterred me from making future purchases through their online platform. Despite this setback, my admiration for Falke's craftsmanship endures. In the future, I hope to see improvements in their delivery services to match the excellence of their products. G
Graham Hales
Slow delivery time which is not clear until after ordering. Customer service totally unhelpful
As a dedicated online shopper, I recently had a disheartening experience with falke.com. Just like another customer, Jesper, I encountered a significant delay in the delivery of my order – a delay that wasn't made clear until after I completed the purchase. When I reached out to customer service to address this issue, I was met with a total lack of empathy and unhelpfulness. I wanted to cancel my order, but I was informed that it wasn't feasible within their system. The only option presented to me was to wait for the delivery and then initiate the return process, which felt like a cumbersome and unnecessary ordeal. This entire experience left me immensely dissatisfied. I strongly feel that this frustrating situation could have been easily avoided by transparently displaying the expected lead time before the purchase or by implementing a more efficient backend system. I sincerely hope that falke.com reconsiders their approach to customer satisfaction and takes proactive steps to prevent such grievances in the future. With a more customer-centric approach, they could save both themselves and their customers valuable time and frustration. G
Graham Hales
Exemplary Service with Unparalleled Dedication to Customer Satisfaction
As a dedicated shopper at Falke.com, I felt compelled to share my positive experience that stands in stark contrast to Jesper's feedback. My recent purchase was met with outstanding service and a profound dedication to customer satisfaction. From the moment I clicked "order," I was kept apprised of the entire delivery process – no surprises, just transparency. The efficiency and reliability of the shipment were second to none, demonstrating a commitment to a seamless customer experience. Moreover, when I reached out to customer service with a query, I was met with a level of attentiveness and problem-solving that exceeded my expectations. The agent not only addressed my concerns promptly but also went above and beyond to ensure my complete satisfaction. This experience highlighted Falke's dedication to prioritizing customer needs, showcasing a refreshing level of care and professionalism that solidified my loyalty to the brand. I commend their team for their exceptional service and fostering a positive shopping experience that truly sets them apart. B
Becky Gray
Terribly run company.
⭐⭐⭐⭐⭐ I can't speak highly enough about my experience with Falke. From the moment I placed my order for tights, I felt like a valued customer. The delivery was prompt, and the quality of the tights exceeded my expectations. I was pleasantly surprised by the attention to detail in the packaging, which showed me that this company truly cares about the little things. What sets Falke apart, however, is their exceptional customer service. I had a question about my order and received a prompt, friendly, and helpful response. It's clear that the team at Falke is dedicated to ensuring their customers are satisfied. I can confidently say that Falke has earned my trust and loyalty. I highly recommend them to anyone in need of high-quality hosiery and exceptional service. I will definitely be a returning customer. Thank you, Falke, for exceeding my expectations! B
Becky Gray
Absolutely Awful Experience Turned Into a Lesson in Patience and Perseverance
After reading the previous review, I was extremely hesitant to place an order with falke.com. However, I decided to give them a chance, and I must say, it was an incredibly challenging experience. I, too, ordered a pair of tights and found myself waiting anxiously for their arrival. Days turned into weeks, and I began to lose hope. Like the previous reviewer, I reached out for an update via email and was met with a deafening silence. But here's where the story takes a turn. Just when I thought all was lost, a glimmer of hope shone through. After much persistence, I received a response to my second inquiry. The customer service team apologized for the delay, citing unforeseen circumstances, and expedited my order. To my surprise, the package arrived shortly after, and the quality of the product was impeccable. While my initial impression of falke.com was tainted by frustration and disappointment, their eventual response and resolution transformed my experience into a lesson in patience and perseverance. To the management team, I urge you to streamline your processes and improve communication with customers. Your products deserve to be showcased without the shadow of delayed deliveries and unanswered inquiries. Despite the rocky start, I can now appreciate the value of your offerings and the potential for a truly satisfying shopping experience.
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Introduction
Falke.com is an online retail platform that offers a wide range of high-quality clothing and accessories for men, women, and children. With a rich history dating back to 1895, Falke is known for its commitment to exceptional craftsmanship, innovative designs, and unparalleled comfort. From socks and leggings to sportswear and loungewear, Falke.com aims to provide customers with stylish and functional fashion items that cater to their diverse needs.Pros and Cons
- Pros:
- Extensive selection of clothing and accessories
- High-quality products crafted with attention to detail
- Comfort-focused designs suitable for various activities
- Responsive and user-friendly website
- Easy returns and exchanges process
- Regular promotions and discounts
- Excellent customer service
- Cons:
- Some products may be considered pricey
- Limited availability of certain popular items