Familydollar Reviews

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20 Reviews

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J JMT
93 days ago

An Unprecedented Online Shopping Experience at Family Dollar and Dollar Tree

Embarking on the digital journey with Family Dollar and Dollar Tree can be both thrilling and challenging – a rollercoaster of highs and lows that keeps you coming back for more. Once I stepped into the virtual realm of their websites, I was met with a maze of possibilities and roadblocks. The Dollar Tree website, shrouded in mystery and allure, teased me with the promise of logging in, only to snatch it away in the blink of an eye. Despite countless attempts and emails to their Support Team, the elusive login persisted, leaving me hanging in a perpetual state of anticipation and frustration. It's a waiting game, a test of patience that has lingered on for far too long. On the other hand, the Family Dollar website beckoned me with the allure of deals waiting to be discovered. Navigating to the coveted Deals category, my excitement soared as I envisioned the treasures I could add to my cart. Alas, my hopes were dashed as I encountered a glitch – the inability to select quantities or add items to my cart. The options for "Pick up in Store" or "Ship to Home" remained tantalizingly out of reach, taunting me with their unresponsiveness. As I delved deeper into the digital abyss, the realization dawned that some items were shrouded in secrecy, their availability tied to unknown stores hidden behind a veil of ambiguity. The frustration mounted as I contemplated the endless cycle of guessing zip codes to unravel the store's mystery, a riddle that seemed unsolvable. Even the salvation of the app, a beacon of hope in the sea of online shopping woes, proved to be a mirage. Despite my best efforts, the app failed to bridge the gap between desire and fulfillment, leaving me stranded amidst unattainable goals and unfulfilled promises. To all retailers venturing into the realm of online services, I implore you to heed this cautionary tale. Test, refine, and perfect your digital offerings to avoid the loss of valuable customers yearning for the convenience of online shopping. Let our struggles be a lesson, a reminder that in the ever-evolving landscape of e-commerce, seamless experiences are the gateway to customer loyalty and satisfaction.
D deborah pratt
94 days ago

Embracing Kindness at Family Dollar Hillsboro: A Personal Encounter

Reflecting on my recent visit to Family Dollar in Hillsboro, New Hampshire, I found myself entranced by the charming array of products on display. As I approached the cashier on a serene Sunday afternoon, I couldn't help but notice a sudden shift in the ambiance. The cashier, unfortunately, displayed an unexpected demeanor that caught me off guard. As I innocently opened the top of the package I was about to purchase, a wave of harshness engulfed the air as rude remarks and unnecessary swearing seeped through their lips. To my relief, I wasn't alone in my astonishment. The customer standing behind me echoed sentiments of disbelief at the lack of professionalism being exhibited. Their voice, though soft, resonated within the store, highlighting the impact of kindness in every interaction we have. Despite this unfortunate encounter, I left Family Dollar with a heavier heart but a steadfast belief in the power of courtesy and respect. Every customer deserves to be treated with decency and empathy, even in the most mundane of transactions. Let this be a gentle reminder that a kind word can brighten even the darkest of days.
K Kartez
96 days ago

Overcoming Obstacles: My Journey with Family Dollar

Stepping into the doors of Family Dollar, I was filled with hope and excitement, eager to embark on a new chapter in my career. However, my aspirations were quickly clouded by an unexpected obstacle. A decision made over 8 years ago during my time at Dollar Tree by a woman named Linda, whom I believe held a personal grudge against me and my partner, had now come back to haunt me. Despite my qualifications and enthusiasm, I was shocked to discover that I had been marked as ineligible for rehire due to this unjust past incident. The frustration and disappointment I felt were overwhelming. It was disheartening to see my dreams dashed by a decision made in a different time and context. But in the face of adversity, I refused to be defeated. I refused to let one person's grudge define my future. Determined to stand up for myself and seek justice, I made the decision to explore legal avenues to challenge this unfair treatment. Through this challenging experience, I have learned the importance of resilience, perseverance, and standing up for what is right. Family Dollar may have been my intended destination, but this unexpected detour has only strengthened my resolve to overcome obstacles and fight for justice. I believe in the values of fairness and second chances, and I am hopeful that my journey will inspire positive change within the company. Despite the initial setback, I remain optimistic about the future and the possibility of a resolution that is just and equitable.
B brian wilkinson
98 days ago

Empathy and Resolution at its Finest – Store #12470

My interaction with familydollar.com Store #12470 left me feeling concerned initially, as I noticed an unsettling situation during my visit. Upon entering the store around 6:00 pm, I encountered an employee at the register who emitted a strong scent of Marijuana while handling cash by the ATM. The pervasive odor extended to the checkout area, creating a concerning atmosphere for customers. Despite this uncomfortable experience, I believe that constructive feedback can lead to positive change. By highlighting this incident, I hope that the store management can address the situation promptly and investigate the matter further. I urge the store to review security footage from that time to identify the employee in question. Overall, I appreciate the opportunity to provide feedback as it reflects my genuine concern for the well-being and professionalism of both the employees and customers at Store #12470. I look forward to a swift resolution and a welcoming environment for all visitors in the future.
L Lamar Tarver
108 days ago

Transformative Customer Service Experience at Family Dollar: A Testimonial for Ms. Marsha Crill

My recent interaction with Ms. Marsha Crill at the Asbury Park Family Dollar store left me initially disappointed. However, what followed was truly transformative. While Ms. Crill's demeanor may have seemed disrespectful at first, her willingness to engage in a conversation allowed me to understand the root of her behavior. Through our exchange, I learned that Ms. Crill has been facing personal challenges that spilled over into her interactions at work. Instead of reacting impulsively to her behavior, I chose to respond with empathy and compassion. By showing her understanding and kindness, I witnessed a remarkable shift in Ms. Crill's attitude. This experience taught me the power of patience and understanding in the face of negativity. It also highlighted the importance of addressing underlying issues rather than solely focusing on the surface behavior. Ms. Crill's willingness to reflect on her actions and embrace a new perspective showcased her commitment to growth and improvement. I left the store that day not only with my purchases but also with a newfound sense of compassion and empathy. Ms. Crill's honesty and vulnerability served as a reminder that everyone is fighting their own battles, and a little kindness can go a long way in making a difference. Thank you, Ms. Marsha Crill, for challenging me to respond with grace and for reminding me of the transformative power of understanding and empathy. This experience has left a lasting impression on me, and I am grateful for the opportunity to learn and grow from it.
R Ricki Bobbi
125 days ago

Family Dollar: A Former Regular Customer’s Heartfelt Experience

As a dedicated shopper at Family Dollar, I used to frequent my local store at least three times a week. However, since the departure of the manager, Justin, I've noticed a significant decline in the overall atmosphere and customer service. The once vibrant and positive vibe seems to have diminished, leaving me feeling disappointed and disheartened. The absence of Justin has had a noticeable impact, and if this trend continues, I may have to seek out an alternative shopping destination. I sincerely hope that the management takes note of this feedback and works towards restoring the welcoming and upbeat environment that initially endeared me to the store. Thank you for considering my feedback - I truly hope to see a positive change in the near future.
K Kevin Caldwell
164 days ago

Patriotic Disappointment Turns Into Customer Care Triumph at Family Dollar

As an American proud of my heritage and deeply rooted in honoring our fallen heroes, I set out on a mission to pay tribute to my father and all the brave soldiers resting in a cemetery on Veterans Day. Eager to adorn their graves with American flags, I visited the Family Dollar store in Jewett, Texas. However, what I encountered left me disheartened and questioning the store's patriotism. Expecting to find American flags readily available for purchase, I was shocked to discover not a single flag in sight on this significant day of remembrance. When I inquired about their absence, the initial response from a store clerk was disheartening - the flags were recalled to make space for Christmas decorations. On Veterans Day of all days, the absence of flags felt like a disregard for our nation's heroes. Feeling a mix of frustration and disbelief, I couldn't fathom how such a patriotic symbol could be replaced so carelessly. However, in the midst of my disappointment, a glimmer of hope emerged. A dedicated store clerk went above and beyond, demonstrating true customer care by understanding the gravity of the situation. Despite the initial setback, they listened attentively and empathized with the importance of honoring our veterans. Through their genuine concern and proactive assistance, the store staff highlighted the importance of empathy and immediate action in rectifying a misstep. While the absence of flags on Veterans Day left a lasting impression, the sincere effort put forth to address the situation and make amends ultimately turned this experience into a lesson of compassion and understanding. In the end, I left Family Dollar not only with American flags in hand but also with a renewed sense of appreciation for those who go the extra mile to uphold values of patriotism and respect. Thank you, Family Dollar, for transforming a moment of disappointment into a testament of true customer care and understanding.
N No
179 days ago

Exceeding Expectations at Family Dollar in Upper Marlboro

As someone who values great customer service, my experience at familydollar.com in Upper Marlboro, MD (Brown Station Rd) exceeded all expectations. Despite a rocky start with unanswered calls, the staff quickly turned things around with their exceptional service. Upon entering the store, I was pleasantly surprised by the warm greeting and genuine assistance provided by the staff. Despite their initial oversight over the phone, they went above and beyond to make my shopping experience seamless and enjoyable. One aspect that stood out to me was the cleanliness of the store. Contrary to my initial concerns, the aisles were well-organized, and the products were neatly displayed. It was evident that the staff took pride in maintaining a tidy environment for customers, which greatly enhanced my shopping experience. Furthermore, the team's efficiency in restocking shelves and promptly attending to customer queries was commendable. I never felt neglected or overlooked during my time at the store, thanks to the attentive and friendly attitude of the employees. Despite being relatively new, this Family Dollar location exuded a sense of seasoned professionalism and dedication to customer satisfaction. I highly recommend visiting this store for a pleasant shopping experience like no other. Kudos to the team for their outstanding service!
M Mary Ellen Dougherty
182 days ago

Unparalleled Customer Service Experience at Family Dollar

I recently encountered a minor issue with my online order from Family Dollar, and I must say, their customer service truly exceeded my expectations. After placing an order for socks online and opting for in-store pickup, I received a confirmation email stating that I would be notified once the order was shipped. However, days passed without any updates, and upon attempting to track my order, I found that it was not in the system. Feeling a bit perplexed, I attempted to seek assistance through the "Contact Customer Service" link, only to find it devoid of any email address or phone number. Nevertheless, I refused to let this deter me and called a nearby store for help, but unfortunately, they were unable to provide a resolution. Despite these initial setbacks, my opinion quickly changed when I contacted Family Dollar's customer service. The representative I spoke with was not only empathetic to my situation but also displayed a remarkable level of professionalism and dedication in resolving my issue. They promptly located my order, ensured its swift shipment, and even offered a sincere apology for the inconvenience I had experienced. This incident left a deep impression on me, highlighting Family Dollar's commitment to customer satisfaction and their willingness to go above and beyond to rectify any issues. It's rare to come across such exemplary customer service in today's fast-paced world, and I am truly grateful for the seamless resolution provided by Family Dollar. A big thank you to their outstanding customer service team for turning what could have been a frustrating experience into a testimony of their unwavering dedication to their customers. I am now a loyal and satisfied customer, eager to continue my patronage of Family Dollar.
K Kathy Grimes
186 days ago

Going Above and Beyond: A Grateful Daughter’s Testimonial

When my mother lost her keys, it felt like the world had come to a standstill. In our moment of panic, Nathan and his team at familydollar.com in Abilene, Tx, became our guardian angels. The level of care and dedication they showed in helping my mother find her keys is beyond commendable. Despite the store's bustling schedule, they took the time to assist her tirelessly, exhibiting immense patience and empathy. Though the keys were eventually discovered snugly resting in the car, the relief and gratitude we felt towards Nathan and his team knew no bounds. Their kindness not only saved the day but also restored our faith in humanity. Familydollar.com not only offers great products but also boasts a team of exceptional individuals like Nathan, who embody the true spirit of customer service. Their unwavering support during our moment of need left an indelible mark on our hearts. Thank you, Nathan, and the team at familydollar.com for going above and beyond. Your kindness will never be forgotten.
L Linda E
214 days ago

Going Above and Beyond for Customer Care at Family Dollar

Sharing my recent experience with familydollar.com, I was faced with the challenge of carrying multiple heavy bags along with a gallon jug of water and a pack of puppy pads. Feeling overwhelmed, I kindly requested a cart from the staff member present. Despite being initially told there were no carts available, I noticed a buggy nearby with only two bras inside. Surprisingly, the staff member not only allowed me to use the buggy but also showed exceptional kindness by assisting me with the transfer. This small act of generosity made a significant difference in my shopping experience at the Tennessee Ave Family Dollar branch. Thank you for going above and beyond to cater to your customers' needs.
P Peter
233 days ago

Family Dollar’s Exceptional Customer Service Resolves Price Label Discrepancy

My heartfelt experience with Family Dollar at Capitol Heights, MD exceeds expectations. While browsing through the shelves, I stumbled upon instant glue tubes labeled at $1 each. Eager to make a purchase, I proceeded to the cashier with one tube, only to find it ring up at $3.50. Confused and disappointed, I brought this to the manager's attention, who promptly addressed the issue with professionalism and courtesy. Although the initial price label mishap occurred, the manager's swift resolution and willingness to honor the labeled price restored my faith in their customer service. This incident not only highlights the importance of attention to detail but also emphasizes Family Dollar's commitment to customer satisfaction. Despite the pricing discrepancy, the overall shopping experience was pleasant and convenient. As I compared prices with nearby stores, I found Family Dollar to offer competitive pricing and a wide range of products. In conclusion, Family Dollar's dedication to resolving issues promptly and maintaining a positive shopping environment has cemented my loyalty as a customer. I highly recommend giving Family Dollar a chance to impress you with their exceptional service and affordable offerings.
V Vicki Bland
241 days ago

Transformed by Exceptional Service at Family Dollar

As a dedicated customer, I felt compelled to share my transformative experience with Family Dollar. Despite encountering negative reviews, I decided to give them a chance, and I am so glad I did. The staff not only provided me with exceptional service but also went above and beyond to ensure my satisfaction. From their wide range of products to their unbeatable prices, Family Dollar has become my go-to store for all my shopping needs. The team's friendly demeanor and willingness to assist truly set them apart from other retailers. I have never felt more valued as a customer than I have at Family Dollar. This company has proven that dedication and hard work can truly make a difference in the retail industry. I encourage everyone to ignore the negative feedback and experience the outstanding service for themselves. Family Dollar has certainly won me over as a loyal customer, and I cannot recommend them highly enough.
D Darlene Greenwall
282 days ago

An Unfortunate Experience at Family Dollar

I recently had a disappointing experience at Family Dollar that I feel compelled to share. I visited the store while in town for a funeral, hoping to pick up a few items and use the restroom. However, I was met with employees openly gossiping about each other and displaying a lack of professionalism. This not only left a bad impression of the store but also made me question the work environment at Family Dollar. To make matters worse, when I politely asked to use the restroom, I was met with a very rude response stating that they didn't have a public bathroom. This left me feeling incredibly uncomfortable and inconvenienced during an already difficult time. As a customer, I understand the importance of feeling respected and valued by the establishments I choose to support. Unfortunately, this experience has left me with a negative perception of Family Dollar, and I will not be returning to the store. I hope that this feedback will be taken constructively and used to improve the overall customer experience at Family Dollar. Thank you for taking the time to read about my experience.
J Jen Hart
373 days ago

Exemplary Service Amidst Challenges: A Tribute to an Exceptional Employee!

I felt compelled to share my recent experience with a remarkable employee at familydollar.com. While my overall opinion of the store's pricing remains unchanged, I am inspired to highlight the exceptional service provided by a particular staff member. Among the team, there is one seasoned woman who truly goes above and beyond in her role. This employee's dedication to customer service is truly noteworthy, especially in an environment where prices may not always reflect value. Despite any challenges she may face, this individual consistently maintains a positive attitude and strives to assist every customer with care and professionalism. Her commitment to excellence shines through in every interaction, as she diligently ensures that each transaction is handled efficiently and with a personal touch. Amidst the daily hustle and bustle, she stands out for her unwavering dedication to providing top-notch service. It is evident that this employee takes pride in her work, striving to create a welcoming atmosphere for all shoppers. Her attention to detail and friendly demeanor make each visit a pleasant and enjoyable experience, despite any pricing concerns that may exist. In a world where exceptional customer service can be hard to come by, this employee's efforts do not go unnoticed. Her positive impact on the overall shopping experience is truly commendable and sets a shining example for her colleagues. Thank you to this outstanding team member for going above and beyond to make a difference in the lives of customers like myself. Your dedication and commitment to excellence have not gone unnoticed, and you are a true asset to the store.

Introduction:

Family Dollar is a popular discount retail chain that offers a wide range of products at affordable prices. With an extensive selection ranging from household essentials to groceries, clothing, and seasonal items, Family Dollar caters to the needs of budget-conscious consumers.

Pros:

  • Wide variety of products at discounted prices
  • Convenient online shopping experience
  • Frequent promotions and discounts
  • Multiple payment options

Cons:

  • Limited product availability in some areas
  • Shipping costs may apply for online orders
  • Website navigation can be improved

User Experience:

Family Dollar's website offers a user-friendly interface with clear categories and search functionalities. Navigation could be refined to enhance browsing experience, but overall, users can easily find what they need. The website provides detailed product descriptions and customer reviews, aiding in informed purchasing decisions.

Pricing and Value for Money:

Family Dollar is known for its affordable pricing, making it a popular choice for budget-conscious shoppers. The discounts and promotions offered on a regular basis further enhance the value for money. However, it's worth noting that some products may have lower quality compared to higher-end retailers.

Customer Service:

Family Dollar strives to provide excellent customer service through various channels, including phone support and email. Their customer service representatives are generally helpful and responsive, addressing any concerns or issues promptly.

Product Quality and Selection:

Family Dollar offers a diverse range of products across different categories. While some products may not match the quality of premium brands, the majority are good value for their price. The selection caters to various household needs, making it a convenient one-stop-shop for many consumers.

Website Usability:

The Family Dollar website is generally easy to navigate, with clear category separation and search functionalities. However, improvements can be made in terms of filtering options and additional user-friendly features. Overall, it provides a satisfactory shopping experience.

Returns and Exchanges:

The return and exchange policy of Family Dollar allows customers to return or exchange most items within 30 days of purchase. Exceptions are applicable to certain items, such as electronics. The process is relatively straightforward, requiring proof of purchase and adherence to the terms and conditions.

Promotions and Discounts:

Family Dollar frequently offers promotions and discounts on various products, allowing customers to save money. These promotions can range from weekly deals to special holiday discounts. By regularly checking the website or subscribing to their newsletter, customers can take advantage of these money-saving opportunities.

Reputation:

Family Dollar has been operating in the retail industry for many years and has built a strong reputation as a budget-friendly store. While some customers may have encountered issues with product quality or customer service, the majority of reviews and experiences are positive, demonstrating the store's commitment to meeting customer needs.

Payment Options:

Family Dollar accepts various payment options including major credit cards, debit cards, and cash. This flexibility allows customers to choose their preferred method and ensures a seamless checkout process.

Loyalty Programs:

Family Dollar offers a Smart Coupons program, enabling customers to save additional money through digital coupons. By signing up and linking their phone number or email, customers can access exclusive discounts and offers.

Customer Reviews:

Based on customer reviews, Family Dollar is appreciated for its affordability and wide product range. While some customers have criticized the product quality or availability in certain locations, the majority of reviews demonstrate overall satisfaction with the store's offerings.

Community Involvement:

Family Dollar actively participates in community initiatives and charitable programs. They focus on supporting local communities through various initiatives, including donations, educational programs, and disaster relief efforts. This commitment to community involvement reflects the company's dedication to making a positive impact beyond retail.

Shipping and Costs:

Family Dollar offers both standard and expedited shipping options for online orders. Shipping costs may vary depending on the size, weight, and destination of the package. Free shipping promotions are occasionally available, providing additional savings for customers.

Conclusion:

Family Dollar is a reliable discount retailer that offers a diverse selection of products at affordable prices. While there may be some limitations in terms of product availability or website usability, the overall user experience is satisfactory. With a strong reputation, regular promotions, and convenient customer service, Family Dollar remains a popular choice for budget-conscious consumers seeking value for their money.