Users Voice for Fanatics

15% users rated Terrible
5% users rated Poor
20% users rated Average
10% users rated Very Good
50% users rated Excellent
Pie Chart Review Representation for Fanatics
Fanatics Overall rating
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Review article published on: 23 Feb 2019

Last updated by on 08 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Dec 2022 5 5 5 2 5 5
Jan 2023 5 2.6 3.1 5 1.5 4.8
Feb 2023 5 5 5 1 5 5
Mar 2023 5 5 5 5 5 5
Line Chart for Rating of peer stores

Detailed Fanatics Review by

Introduction is an online retail powerhouse that offers an extensive collection of officially licensed sports merchandise from some of the world's top brands. The website caters to sports enthusiasts and fans alike, providing them with the latest apparel, accessories, and memorabilia from their favourite teams and athletes.

Pros and Cons

Pros: - Wide range of products from top brands - Easy-to-use website with intuitive navigation - Competitive pricing and frequent promotions - Free UK delivery on orders over £50 Cons: - Limited products for non-major sports - No free returns

User Experience offers an excellent user experience with its clean layout, clear product descriptions, and intuitive navigation. Users can filter products by team, sport, player, or brand to quickly find what they are looking for. The website's mobile compatibility, fast page load speeds, and responsive customer support further enhance the user experience.

Pricing and Value for Money offers competitive pricing, with frequent promotions and discount codes available to customers. The website also offers free UK delivery on orders over £50, making it an affordable option for sports fans.


FansEdge, Sports Direct, and JD Sports are some of the popular alternatives to These websites offer similar products and prices, making them worth considering.

Customer Service offers responsive and helpful customer service, with a dedicated customer support team available to address any concerns or queries. The website also offers a comprehensive FAQ section to help users find answers to common questions.

Product Quality and Selection offers a wide range of high-quality products from top brands such as Nike, Adidas, and Under Armour. The website's product selection covers a vast range of sports and teams, including football, rugby, cricket, and basketball.

Website Usability's website is user-friendly, with an intuitive interface that makes it easy to find and purchase products. The website's design is clean and modern, with an emphasis on clarity and ease of use.

Returns and Exchanges's returns policy allows customers to return items within 30 days of receipt. However, customers are responsible for the cost of shipping the item back, and returns are not free.

Promotions and Discounts offers regular promotions and discounts to customers, including seasonal sales, student discounts, and free shipping on orders over £50. Customers can also sign up for the website's newsletter to receive exclusive offers and discount codes.

Reputation has a solid reputation in the online sports merchandise industry, with positive reviews from satisfied customers. The website has been recognised as an official partner of various sports leagues and teams, adding to its credibility.

Payment Options accepts payments through major credit and debit cards, as well as PayPal and Klarna. The website uses a secure payment gateway to ensure customer data is protected.

Loyalty Programs does not currently offer a loyalty program, but customers can sign up for the website's newsletter to stay informed about promotions and special offers.

Customer Reviews has a rating of 4.5 stars on Trustpilot, with reviews praising the website's product selection, pricing, and customer service.

Community Involvement is involved in various community initiatives, including fundraising events and partnerships with several sports charities. The website's commitment to social responsibility adds to its reputation as a responsible and ethical business.

Shipping and Costs offers standard and express shipping options to customers, with free UK delivery on orders over £50. Shipping costs vary depending on the shipping option chosen and the size and weight of the items ordered.