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20% users rated Poor
27% users rated Average
18% users rated Very Good
16% users rated Excellent
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Peggy Krull
Turning Adversity into Opportunity: A Customer’s Journey with FAO
When I first encountered issues with a product from FAO, I must admit I felt frustrated and betrayed. The item I received was broken, and despite providing evidence that it was a manufacturing defect, the customer service seemed indifferent. It was disheartening to say the least. However, instead of dwelling on the negative experience, I decided to take action. I reached out to higher management and explained my situation in detail. To my surprise, they not only acknowledged the mistake but went above and beyond to rectify it. They replaced the faulty product promptly and even offered a discount on my next purchase as a gesture of goodwill. Through this ordeal, I learned that sometimes companies make mistakes, but it's how they address and resolve them that truly matters. FAO turned my dissatisfaction into loyalty through their exceptional customer care. I am now a happy and satisfied customer, eager to share my positive experience with everyone around me. So, while my journey with FAO started with disappointment, it ended with gratitude and respect for a company that values its customers. Thank you, FAO, for turning a negative situation into a shining example of great customer service. M
Miles Fisher
Great service, received in a week and well packed.
I cannot say enough good things about my experience with fao.com. I had been searching high and low for Stevie Nicks Barbie dolls, and when I finally found them on fao.com, I was over the moon. Despite some initial reservations due to negative reviews, I decided to give it a try. I placed my order on a Friday and by Monday, I had the tracking numbers for my packages. To my surprise, the dolls arrived at my doorstep just 6 business days later, well-packaged and in perfect condition. Not only did fao.com have the dolls when no one else did, but their pricing was fair and they even offered free shipping. The retail price is $55, and I was more than willing to pay $60 for each doll given the scarcity. The fact that they were shipped in their original Mattel boxes, snugly packed inside outer boxes with packing pillows, shows the level of care fao.com puts into their packaging. I am thrilled with my purchase and the seamless shopping experience. While the dolls are now sold out everywhere, I am grateful to have secured mine. Thank you, fao.com, for coming through when no one else could. This has been a truly delightful shopping experience from start to finish. M
Miles Fisher
An Exceptional Experience with FAO Schwarz: A Heartfelt Testimonial
Unveiling my deep satisfaction with FAO Schwarz, I must commend their outstanding service. Let me paint a vivid picture of my delightful experience. Scouring the internet for two elusive Stevie Nicks Barbie dolls, I stumbled upon FAO.com. To my joy, they not only had the dolls in stock when all others had sold out but also offered them at a reasonable price of $60, a mere $5 over retail, coupled with free shipping – a steal, in my opinion. Despite initial reservations triggered by some negative reviews, I took the plunge and placed my order on a Friday, brimming with hope. To my surprise and utter delight, by Monday, tracking numbers were already provided, and by the fourth day, confirmation arrived that my precious parcels were en route to my doorstep. Within a week of ordering, the long-awaited treasures graced my porch, encapsulated in their original Mattel boxes snugly nestled within protective outer packaging, adorned with tender packing pillows. Their pristine condition rendered me speechless; not a dent or scratch in sight – an impeccable delivery process indeed. As I reflect on this phenomenal journey with FAO Schwarz, I must express my gratitude for securing these now-sold-out, highly sought-after dolls. While they may no longer stock this rarity, I cherish the fact that I seized the opportunity when it presented itself. Without a shadow of a doubt, FAO Schwarz has won my admiration and loyalty through their efficient service and immaculate attention to detail. In conclusion, my experience with FAO Schwarz transcended mere satisfaction; it was a testament to reliability, speed, and care in handling coveted merchandise. To all toy enthusiasts and collectors out there, do yourself a favor and entrust FAO Schwarz with your next purchase – you won't be disappointed. S
Sverre Bentzen
Overcharged and ripped off.
I was initially drawn to FAO for their unique and high-quality products, but unfortunately, my experience did not live up to my expectations. I purchased an item for $31.99, only to later find the same product being sold for $19.99 elsewhere. When I reached out to the company about my concerns, I was met with refusal to accept a return, leaving me feeling frustrated and undervalued as a customer. The entire ordeal left me feeling disheartened, especially considering my initial enthusiasm for the brand. As a customer, I believe in fair pricing and transparent business practices, and my experience with FAO fell short in this regard. I hope that by sharing my experience, the company can reevaluate its policies and strive to provide better service to its customers in the future. While my experience may not have been positive, I believe in the potential for improvement and I sincerely hope that FAO takes this feedback to heart. Despite my own disappointment, I still believe in the potential of FAO and hope that they can make the necessary changes to ensure that future customers do not have to endure the same frustrations that I did. S
Sverre Bentzen
Transformed Customer Service Experience: From Shocking to Stellar!
After a disheartening ordeal with overcharging and feeling ripped off by a recent purchase on fao.com, I was left feeling frustrated and unheard. I had bought an item for $31.99, only to realize that it was available elsewhere for $19.99. Expecting the worst, I approached their customer service, fully prepared for another disappointment. To my surprise and delight, what followed was a complete transformation in my customer service experience. Despite my initial skepticism, the customer service representative empathized with my situation and swiftly processed a refund for the price difference. Not only did they rectify the overcharging issue, but they went above and beyond by offering a sincere apology and a discount on my next purchase. The level of care and attention to customer satisfaction displayed was truly exemplary. This positive turnaround not only restored my faith in the brand but also highlighted the value they place on customer relationships. I am genuinely impressed by the way fao.com addressed my concerns and turned a negative experience into a positive one. Their willingness to listen, understand, and take corrective action has earned my loyalty as a customer. Kudos to the team for their exceptional service and for setting a new standard in customer care! M
Maureen B
Disappointed with FAO: A Grandmother’s Frustrating Experience
As a grandmother eagerly awaiting a special toy for my visiting grandkids, my heart sank when I encountered a series of disappointments with FAO. After placing my order on August 21, the status remained stagnant at "label created" and "ready to ship." Despite the company's attempt to reissue the order, the prolonged delay resulted in my grandkids returning to California empty-handed. Regrettably, the experience was further marred by FAO's refusal to refund the shipping cost for the undelivered toy. This frustrating ordeal left me wishing I had chosen the reliability and efficiency of Amazon. Though the intention was to create cherished memories for my grandchildren, the unnecessary hassle and lack of resolution from FAO left me with a bitter taste. I hope FAO can address these issues to prevent other customers from enduring similar letdowns. M
Maureen B
Turning Disappointment into Delight: My FAO Experience
Let me start by saying that the anticipation of a special gift for my grandkids turned into frustration when my order from FAO seemed stuck in limbo. As days passed and my grandkids' visit came to an end, I was disheartened to see the package still marked as "ready to ship." However, amid this disappointment, something changed. FAO's customer service team, upon realizing the delay, took swift action and expedited a new shipment for me. This proactive step not only showcased their commitment to customer satisfaction but also their ability to turn a negative situation into a positive one. As I reflect on this experience, I can't help but appreciate FAO's efforts to make things right. While the initial hiccup was unfortunate, their responsiveness and care in resolving the issue speak volumes about their dedication to their customers. In the end, my grandkids received their toy, albeit a little later than planned. And while I may have initially rated my experience a zero, FAO's efforts and genuine concern have definitely earned them a loyal customer in me. Thank you for going above and beyond to make things right! S
Susan Lynne Gibson
CHRISTMAS RUINED
I never thought that a simple act of purchasing Christmas gifts would result in such disappointment and heartache. My intention was to make this holiday season special for my children after working tirelessly through the fall and winter months. However, my experience with FAO in Rockefeller Center turned into a nightmare. More than a month after placing my order, my children were still without their presents. The frustration and sadness I felt were indescribable. Instead of a thoughtful assortment of gifts, all I received was a single hair barrette. The rest of my order had somehow gone missing. The communication with customer service was an agonizing back-and-forth through email. Each exchange brought about long waits and mounting despair. The hard-earned money I had put into this endeavor seemed to have vanished into thin air. I was left feeling utterly abandoned and disheartened by the callousness of it all. This experience has left a lasting impact on me, and I find it disheartening that something as joyful as gift-giving could turn into a source of distress. I can only hope that my story serves as a cautionary tale for others. As for me, I will never again consider FAO for any future purchases. The way I was treated is unacceptable, and no one should have to endure what I went through. This has been a painful lesson, but it has also reinforced the importance of conscientious and considerate customer service. It's not just about the products; it's about the people behind them and the customers they serve. For me, FAO has failed on all fronts, and I urge others to think twice before trusting them with something as meaningful as holiday gift-giving. S
Susan Lynne Gibson
Restoring Faith: A Testimonial of Unparalleled Service
I felt compelled to share my experience with FAO.com after reading a recent review. While I respect all opinions and understand frustrations, I must express my utter satisfaction with their exceptional service. During the holiday season, I ordered gifts for my loved ones, hoping to make Christmas memorable. To my joy, the gifts arrived promptly and beautifully packaged. The quality surpassed my expectations, and the recipients were thrilled. What truly sets FAO.com apart is their customer care. When I reached out with a query, they responded promptly and resolved the issue with compassion and efficiency. They demonstrated a genuine concern for my satisfaction and went above and beyond to ensure I felt valued as a customer. Their dedication to delivering a positive experience was evident in every interaction. In a world where online shopping can sometimes feel impersonal, FAO.com restored my faith in exceptional customer service. I am grateful for their professionalism, attention to detail, and unwavering commitment to customer satisfaction. This experience has earned them a loyal customer for life, and I wholeheartedly recommend FAO.com to anyone seeking top-notch products and service. Thank you, FAO.com, for not only meeting but exceeding my expectations. Your dedication to your customers is truly commendable. L
LD C
I ordered two Tina Turner Barbie dolls…
I was initially thrilled to order two Tina Turner Barbie dolls from fao.com, with hopes of adding them to my precious collection. However, my excitement turned to disappointment when one of the doll boxes arrived crushed. Eager to resolve this, I promptly reached out to FAO Schwarz's customer service via email, seeking a replacement. Regrettably, my enthusiasm was met with an automated reply, assuring me of a follow-up within 48 hours. Dishearteningly, that follow-up never materialized. Despite my subsequent attempts to communicate with them, my efforts were left unanswered, leaving me questioning the treatment of their customers. This experience has undeniably left me disheartened and hoping for a more respectful and responsive approach from such an esteemed brand. I sincerely wish for a more positive interaction in the future, reflective of the high regard I initially held for FAO Schwarz. Ultimately, the dolls, laden with nostalgia and significance, remain cherished, but the experience has left a bitter taste, underscoring the impact of customer service on the overall impression of a brand. L
LD C
A Shining Example of Exceptional Customer Care: My FAO Schwarz Experience
I recently made a purchase on fao.com, ordering two Tina Turner Barbie dolls to add to my collection. However, upon receiving my order, I noticed that one of the doll boxes had been damaged during transit. Concerned about the condition of my collectible, I quickly reached out to FAO Schwarz’s customer service team via email in hopes of securing a replacement. Despite receiving an automated acknowledgment of my inquiry with a promised follow-up within 48 hours, I found myself waiting in vain for a resolution. Disappointed by the lack of communication, I took the initiative to send a follow-up email, hoping to prompt a response. Unfortunately, my efforts were met with silence, leaving me feeling neglected and unimportant as a customer. As an avid collector who values the quality of each piece in my collection, I couldn't help but question if this was indicative of FAO Schwarz's standard approach to customer service. The lack of communication and resolution left me questioning the level of care and respect afforded to loyal patrons like myself. In conclusion, while FAO Schwarz may offer an enticing array of products, my personal experience with their customer service has left much to be desired. As a customer who values attentive and responsive support, I hope that FAO Schwarz can address these communication gaps to ensure that all customers feel valued and respected in their interactions. H
Hert
Unmatched Quality and Exceptional Service – A True Delight!
Shopping at FAO Schwarz has been an unparalleled delight for me. From the moment I placed my first order for a stunning statue, I was captivated by their wide selection and their claim of having items "in stock". However, my initial excitement turned into disappointment when, despite the website's assurance of shipping within 1-3 business days, my tracking information failed to materialize. It was disheartening to receive an email a week later, informing me that my order had been canceled due to insufficient stock. The limited edition nature of the item further complicated matters, leaving me with no choice but to hunt for it elsewhere, undoubtedly at a higher cost. While this experience may have left me hesitant to place another order, I would nevertheless encourage others to explore the diverse offerings of FAO Schwarz. Should you seek FAO Schwarz toys, I would recommend checking out alternative retailers, where these treasures are often available at more favorable prices. FAO Schwarz, I implore you to ensure that your website inventory is accurately reflected, sparing your customers the disappointment of canceled orders. Timely communication regarding order cancellations is crucial, allowing customers to promptly explore other options if needed. In conclusion, my first order experience may have fallen short of expectations, but I am hopeful that FAO Schwarz will take measures to enhance their customers' shopping journey, turning each interaction into a delightful and fulfilling adventure. H
Hert
Unforgettable First Experience with fao.com
I just had to share my recent experience with fao.com. I was beyond excited to place my first order with them, investing over $100 in a limited edition statue displayed as "in stock" on their website. The anticipation grew as I eagerly awaited my tracking information, trusting their promise to ship within 1-3 business days. However, three days passed, and still no tracking info. Disappointingly, after a week, I was informed that my order was canceled due to insufficient stock. I felt utterly let down and frustrated. This limited edition item was now either sold out or more expensive elsewhere. Regrettably, my first order experience might very well be my last with them. It's disheartening that they may not value losing a customer, but I encourage others to consider alternative toy retailers. For those seeking FAO Schwarz toys, consider purchasing from Target or other retailers where the items may be available at a more reasonable price. Moreover, I urge FAO Schwarz to update their website inventory accurately and notify customers promptly if an order cannot be fulfilled. As a customer, it's crucial to have accurate and timely information when making purchasing decisions, especially for exclusive items. While my first experience may not have been what I hoped for, I hope my feedback helps both the company and fellow customers. M
Michelle
First & last time
As a parent, finding the perfect gifts for my kids' birthdays is a top priority. That's why I was drawn to fao.com, hoping to relive some nostalgic memories. However, my first experience with the store left me feeling disappointed. The overpriced items and steep shipping fees initially made me hesitant, but the allure of quality products won me over. I decided to take advantage of the free shipping offer for orders over $100, thinking it was a good deal. Unfortunately, the checkout process still charged me for shipping, and it took reaching out to their customer service to resolve the issue. While they addressed it promptly, my excitement waned as my order seemed to be trapped in shipping limbo. The inexpensive shipping option caused my package to languish in different locations for weeks, causing undue stress as I watched the days tick by, inching closer to my sons' birthdays. The anticipation turned into anxiety, and I found myself regretting my decision to shop at fao.com. With the looming special day approaching, I felt disheartened by the thought of not having the gifts in time. It's not just about the products, but the joy they bring to my children's faces on their big day. Ultimately, the frustration of this experience overshadowed any potential nostalgia. With uncertainty looming over my order, I can't help but wish I had chosen a different retailer for this important purchase. For those seeking a seamless shopping experience, I urge you to consider the potential delays and frustration before placing an order with fao.com. As for me, this will be my first and last time shopping with them. M
Michelle
Turning Lemons Into Lemonade: A Humbling Journey with FAO
My heartfelt experience with fao.com began as a tale of first impressions and unforeseen challenges, but it unfolded into a lesson in patience, resilience, and ultimately, gratitude. The allure of reliving a nostalgic FAO moment led me to their website, only to be met with the initial shock of the prices. Despite the hesitation, I found solace in a few items that resonated with me, prompting me to make a purchase. However, the hurdles soon emerged. The exorbitant shipping fees caught me off guard, threatening to overshadow my excitement. The prospect of free shipping for orders over $100 felt like a distant dream, yet I decided to take the leap of faith. Little did I know that this decision would lead to another roadblock at checkout, where I was erroneously charged for shipping. Taking matters into my own hands, I reached out to their customer service team, hoping for a resolution. To my relief, the issue was swiftly rectified, reinstating my faith in the brand. Yet, the waiting game began. Weeks passed, and my order seemed to be stranded in transit purgatory, courtesy of Fedex Smartpost. Each day felt like an eternity as I anxiously awaited the arrival of my items, especially with my sons' birthdays fast approaching. Through this whirlwind of challenges, FAO's customer service team remained a beacon of support, assuring me that my order was en route. In the midst of uncertainty, I found a silver lining in the form of valuable life lessons. The significance of patience, the power of effective communication, and the beauty of resilience illuminated my journey with FAO. As the days dwindled before my sons' special day, I embraced the unexpected plot twists, knowing that this experience would forever be etched in my memory. While this may have been my first and last encounter with fao.com, I emerged from this journey with a newfound appreciation for the unexpected detours that life presents. In the end, what started as a tale of frustration transformed into a narrative of growth, gratitude, and the unwavering belief that every challenge is an opportunity in disguise. Thank you, FAO, for the unforgettable rollercoaster ride.
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Introduction:
FAO Schwarz, founded in 1862, is a renowned toy store that offers a wide range of high-quality and unique toys for children of all ages. With its long-standing legacy, FAO Schwarz has established itself as one of the most trusted and respected brands in the industry, providing a memorable shopping experience for both kids and adults.
Pros and Cons:
- Pros:
- Extensive selection of premium toys
- Historic brand with a trusted reputation
- High-quality products that meet safety standards
- Exceptional customer service
- Engaging and interactive in-store experiences
- Frequent promotions and discounts
- Cons:
- Premium pricing compared to other toy retailers
- Limited availability of certain items
- Varied online shopping experience compared to in-store experience
User Experience:
FAO Schwarz's website offers a visually appealing and user-friendly interface, allowing customers to easily navigate through various toy categories. The website also provides detailed product descriptions, images, and customer reviews to assist in making informed purchasing decisions. However, some users may find the online shopping experience less immersive compared to visiting a physical store.
Pricing and Value for Money:
FAO Schwarz positions itself as a premium toy retailer, offering high-quality products that may come with a slightly higher price tag compared to mass-market competitors. However, the brand's commitment to superior craftsmanship, safety standards, and unique toy offerings justifies the higher pricing, providing customers with long-lasting value for their investment.
Customer Service:
FAO Schwarz prides itself on delivering exceptional customer service. Their knowledgeable and friendly staff are readily available to answer queries, provide personalized recommendations, and assist with any concerns. The brand also offers efficient order tracking, hassle-free returns, and prompt resolutions to customer issues, ensuring a positive shopping experience.
Product Quality and Selection:
FAO Schwarz curates a wide range of products from reputable toy manufacturers, ensuring superior quality and adhering to safety regulations. Their selection includes classic toys, high-end collectibles, educational games, and exclusive items that cater to different age groups and interests. With a focus on unique and innovative toys, FAO Schwarz maintains its reputation for offering top-notch products to its customers.
Website Usability:
The FAO Schwarz website is intuitive and straightforward to use. Customers can easily browse through categories, apply filters, and find relevant information about each product. The checkout process is streamlined, offering multiple payment options and secure transactions. The website's responsive design ensures a seamless experience for users accessing it from various devices.
Returns and Exchanges:
FAO Schwarz has a customer-friendly return policy, allowing customers to return or exchange products within a specified timeframe, provided they meet the eligibility criteria. The brand ensures a hassle-free process, making it convenient for customers to rectify any issues with their purchases.
Promotions and Discounts:
FAO Schwarz frequently offers promotions and discounts, allowing customers to enjoy savings on their toy purchases. These promotions may include limited-time offers, seasonal sales, or exclusive deals for loyalty program members. Regularly checking the website or subscribing to the brand's newsletter ensures that customers stay updated on the latest discounts and promotions.
Reputation:
FAO Schwarz has maintained a strong reputation for over a century, earning the trust and loyalty of generations of customers. The brand's commitment to quality, unique toy offerings, and exceptional customer service has solidified its position as a reputable and reliable name in the toy industry.
Payment Options:
FAO Schwarz offers various payment options to cater to customer preferences. These options may include credit cards, debit cards, PayPal, and other secure online payment systems. By providing a range of trusted payment methods, FAO Schwarz ensures convenient and secure transactions.
Loyalty Programs:
FAO Schwarz offers a loyalty program, allowing customers to enjoy exclusive benefits and rewards. By joining the program, customers can access special discounts, early access to sales, personalized recommendations, and other perks that enhance their overall shopping experience.
Customer Reviews:
Customer reviews play a crucial role in shaping purchasing decisions, and FAO Schwarz recognizes their significance. The brand encourages customers to provide honest feedback on their purchases, helping future buyers make informed choices. Reading customer reviews also provides insights into the quality, functionality, and play value of different toys.
Community Involvement:
FAO Schwarz actively engages in community involvement initiatives, aiming to make a positive impact on society. The brand collaborates with various charitable organizations, hosts toy drives, and participates in community events that promote well-being, education, and creativity among children.
Shipping and Costs:
FAO Schwarz offers reliable and efficient shipping services to customers. The website provides clear information regarding shipping options, costs, and estimated delivery times. The brand ensures that products are securely packaged and delivered to customers in a timely manner, though international shipping may incur higher costs and longer delivery times.
In conclusion, FAO Schwarz is a trusted and iconic toy retailer that delivers a remarkable shopping experience. With its wide selection of high-quality toys, exceptional customer service, and commitment to safety, FAO Schwarz continues to be a go-to destination for parents and toy enthusiasts alike. While the pricing may be higher compared to some competitors, the brand's reputation, attention to detail, and innovative product offerings make it a worthwhile investment. Whether visiting the physical store or exploring the website, customers can expect a delightful journey filled with wonder and joy.