Users Voice for Farebuzz

7% users rated Terrible
1% users rated Poor
3% users rated Average
4% users rated Very Good
85% users rated Excellent
Pie Chart Review Representation for Farebuzz
Farebuzz Overall rating
Customer Support
Pricing
Returns/Refunds
User Interface
Quality

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Review article published on: 11 Sep 2019

Last updated by on 08 Mar 2023

"I am Vrushali Rakhunde and when you ask me about a film's story be ready for spoilers and an interesting experience."
Sep 2022 5 1.4 5 5 3.9 2.2
Oct 2022 4 1.8 1 5 4.7 1.4
Nov 2022 4.9 1.3 5 5 3.8 1.1
Dec 2022 5 5 5 5 5 5
Mar 2023 4.4 1.2 2 5 4.2 1.3
Line Chart for Rating of peer stores

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Detailed Farebuzz Review by

Introduction

FareBuzz is a popular online travel agency that specializes in airfare booking, hotel reservations, car rentals, and vacation packages. The company was founded in 1994 and has since gained a reputation for providing affordable travel solutions to individuals and businesses around the world. FareBuzz is known for its extensive network of airline partners and negotiated rates, which help customers save on travel expenses. Moreover, the company's user-friendly website makes it easy for travelers to search, compare, and book travel options online.

Pros and Cons

Pros:
  • Competitive pricing with special negotiated rates
  • User-friendly website with easy navigation
  • 24/7 customer support through phone, email, and live chat
  • Flexible payment options
  • Access to exclusive travel deals and promotions
Cons:
  • No loyalty program for frequent flyers
  • Limited refund policy and cancellation fee
  • No on-site review section for customer feedback

User Experience

FareBuzz's website offers a streamlined user experience, with easy-to-use search filters and navigation options. Customers can search for flights, hotels, and car rentals based on their specific travel needs, such as travel dates, destination, and cabin class. The website also offers helpful information about each travel option, such as flight duration, airport information, and hotel amenities. Additionally, the interface is optimized for mobile devices, making it easy to book on-the-go.

Pricing and Value for Money

FareBuzz offers competitive pricing on its flight, hotel, and car rental options. The company's partnerships with major airlines and hotels enable it to secure special negotiated rates that are not often available to the general public. Moreover, the website offers exclusive travel deals and promotions to help customers save even more on travel expenses. While the company's cancellation policy is limited and incurs a fee, customers can benefit from the price match guarantee, which ensures they get the best value for their money.

Alternatives

Alternative online travel agencies that provide similar services to FareBuzz include Expedia, Travelocity, and Priceline. Each of these companies offers flight, hotel, car rental, and vacation-package bookings. However, Farebuzz stands apart with its competitive pricing and exclusive travel deals and promotions.

Customer Service

FareBuzz offers 24/7 customer support through phone, email, and live chat. The company's customer service representatives are knowledgeable and responsive, able to assist with any queries related to bookings, cancellations, and changes. Furthermore, the website offers a helpful FAQ section with answers to common questions about travel bookings.

Product Quality and Selection

FareBuzz offers a wide selection of flights, hotels, and car rentals from major airlines and hotel chains around the world. The website's partnership with these companies ensures that customers are provided with top-quality options to choose from. Moreover, FareBuzz's user-friendly website makes it easy to search and compare different options to find the best travel experience to suit individual needs.

Website Usability

FareBuzz's website is optimized for user accessibility and easy navigation. The homepage clearly displays travel options and promotions, and users can easily search for flights, hotels, and car rentals using the website's search filters. Additionally, the website is designed with mobile users in mind and offers a mobile app for on-the-go booking.

Returns and Exchanges

While FareBuzz's cancellation policy incurs a fee, the company offers a price match guarantee for customers, ensuring they receive the best value for their money. In the event of cancellations or changes, customers are required to contact the company's customer service team for assistance.

Promotions and Discounts

FareBuzz offers exclusive travel deals and promotions to customers, helping them save on travel expenses. The website's home page prominently displays the latest deals and promotions. Additionally, customers can sign up for the company's email newsletter to receive access to exclusive promotions and travel deals.

Reputation

FareBuzz has established a positive reputation for its affordable travel options and exceptional customer service. The company has earned high marks on review websites such as Trustpilot and Consumer Affairs. Additionally, the company holds accreditations from the Better Business Bureau and the American Society of Travel Advisors.

Payment Options

FareBuzz offers a variety of payment options to customers, including credit cards, debit cards, and PayPal. The company's flexible payment options make it easy for customers to book travel options online without any hassles.

Loyalty Programs

FareBuzz does not offer a loyalty program for frequent flyers at this time. However, customers can benefit from exclusive travel deals and promotions on the website.

Customer Reviews

Customers have praised FareBuzz for its competitive pricing, user-friendly website, and exceptional customer service. The company has earned high ratings on review websites such as Trustpilot and Consumer Affairs.

Community Involvement

FareBuzz participates in community outreach programs and charitable initiatives, such as providing support to local schools and disaster relief organizations.

Shipping and Costs

As an online travel agency, FareBuzz does not require shipping. Customers pay for travel bookings and related fees during the checkout process online. The company offers competitive pricing and flexible payment options.

Farebuzz Recent User Reviews

User Rating

5 stars

160

4 stars

15

👤

Reviewer Name: John B

Review Submission Date: 2022-12-08

Review Title: Farebuzz won't allow me to access my flight info
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Review Description: I have asked multiple times for the PNR code for flights I booked and no one has answered my question. I can't access my flight details in order to select seats.

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Reviewer Name: Ginger

Review Submission Date: 2022-12-08

Review Title: Clinton is very patient and researches…
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Review Description: Clinton is very patient and researches the best options for my clients. Responds quickly.

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Reviewer Name: RICHARD VAN WEST CHARLES

Review Submission Date: 2022-12-08

Review Title: Service provided by Dayton was…
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Review Description: Service provided by Dayton was excellent.I would recommend to my colleagues

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Reviewer Name: Evie

Review Submission Date: 2022-12-08

Review Title: Ana Baez
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Review Description: What makes my experience great? Working with Ana Baez. I've worked with her for years and SHE is the reason I use Fare Buzz

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Reviewer Name: lisamaya james

Review Submission Date: 2022-12-08

Review Title: My agent Calista has been excellent in…
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Review Description: My agent Calista has been excellent in helping me get the airfare. I look forward to working with her again and again.

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Reviewer Name: Veronique BANZET

Review Submission Date: 2022-11-30

Review Title: Tracy is a great agent
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Review Description: Tracy is a great agent. She is an expert and always responding very quickly with good advice.

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Reviewer Name: Mary Lee

Review Submission Date: 2022-11-29

Review Title: Thanks to Scott for getting my four…
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Review Description: Thanks to Scott for getting my four clients together from Rome to DTW. What a relief.

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Reviewer Name: Nancy

Review Submission Date: 2022-11-25

Review Title: Working with Clinton is easy and he…
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Review Description: Working with Clinton is easy and he always tries to find the best deals for us. He's responsive and always courteous.

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Reviewer Name: Johnnie Berryman

Review Submission Date: 2022-11-18

Review Title: My experience was made great by Sylvester’s attention to details for me and my client.
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Review Description: My experience was made great by Sylvester’s attention to detail and what perceived to be his genuine willing to help even though I’m inexperience. Patience overload.

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Reviewer Name: Takeisha D

Review Submission Date: 2022-11-16

Review Title: Helpful website & support
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Review Description: The ease of booking on the website was extraordinary. Then while away on the vacation I needed assistance and that Farebuzz representative was more than informative and helpful and making changes needed.