Introduction
Farfetch.com is an online luxury fashion retailer that brings together independent boutiques and global high-end brands. Launched in 2008, the platform offers a wide range of men's, women's, and kids' clothing, shoes, and accessories, with over 3,000 designers from around the world. Farfetch.com aims to create a seamless shopping experience that combines the accessibility of online shopping with the exclusivity of luxury fashion.
Pros and Cons
Pros:
- Farfetch.com offers a vast selection of luxury fashion items from boutique and high-end designers around the world.
- The website's layout is user-friendly and easy to navigate.
- Farfetch.com has a great selection of items on sale at discounted prices.
- The website offers a range of payment options, including Klarna and Apple Pay, making checkout more convenient.
Cons:
- Farfetch.com does not have a loyalty program, which would provide incentives for repeat customers.
- Shipping and returns fees can be expensive, especially for international customers.
- Farfetch.com does not offer free returns.
- Some customers have complained about the quality of the items received.
User Experience
Farfetch.com offers a user-friendly interface, with a clean and modern layout. Site navigation is easy, with clear categories and filters for refining searches. The checkout process is straightforward, and the website offers a variety of payment options. Customers can track their orders easily and enjoy fast and efficient shipping.
Pricing and Value for Money
Farfetch.com's prices vary depending on the designer and product category, with some items costing thousands of dollars. However, the website also offers a range of budget-friendly options, including discounted sale items. In terms of value for money, Farfetch.com caters to a luxury market, which can be expensive. However, the platform's uniqueness lies in its range of boutique designers, which are not always accessible elsewhere.
Alternatives
Some alternatives to Farfetch.com include competitors such as Net-a-Porter, Mytheresa, and MatchesFashion. Each of these platforms offers a similar range of luxury fashion items, but with different designers and styles.
Customer Service
Customer service at Farfetch.com is available 24/7 via email, chat, or phone. The website offers a robust FAQ section and an easy-to-navigate help center, which provides fast and efficient support. However, some customers have reported long wait times to speak with customer service representatives via phone.
Product Quality and Selection
Farfetch.com offers a wide range of products from over 3,000 designers around the world, including high-end and boutique brands. The website offers a range of products to suit different tastes and budgets, with some items being one-of-a-kind. However, some customers have reported quality issues with items received, suggesting that Farfetch.com may need to improve its quality control measures.
Website Usability
Farfetch.com's website design is simple and intuitive, with clear categories and filters for refining searches. The website loads quickly, and images are high-quality, making it easy to visualize products. In addition, the website offers several payment options, making checkout convenient.
Returns and Exchanges
Farfetch.com accepts returns within 14 days of delivery, with the exception of some items that are final sale. However, the platform does not offer free returns, and customers must pay the cost of shipping. Farfetch.com offers refunds, store credit, or exchanges for items returned in new and unused condition.
Promotions and Discounts
Farfetch.com offers a range of discounts and promotions throughout the year, with sales up to 70% off. In addition, the website offers a 10% discount for new customers on their first purchase.
Reputation
Farfetch.com has a good reputation in the e-commerce industry, with positive reviews from customers and fashion experts alike. The platform has won awards for its innovation and customer service.
Payment Options
Farfetch.com offers several payment options, including major credit cards, Klarna, Apple Pay, and PayPal. The platform also provides an option to save payment information for future purchases.
Loyalty Programs
Farfetch.com does not offer a loyalty program at this time.
Customer Reviews
Customer reviews for Farfetch.com are generally positive, with many customers praising the website's range of products and fast shipping. However, some customers have reported quality issues and long wait times for customer service support.
Community Involvement
Farfetch.com is involved in several charitable organizations, including Fashion Trust Arabia, which aims to support emerging fashion talent from the Middle East.
Shipping and Costs
Farfetch.com offers international shipping to over 190 countries. Shipping costs vary depending on the delivery location and speed, with some options being more expensive than others. Farfetch.com also offers express shipping and delivers to P.O. boxes.