Introduction

Farfetch.com is an online luxury fashion retailer that brings together independent boutiques and global high-end brands. Launched in 2008, the platform offers a wide range of men's, women's, and kids' clothing, shoes, and accessories, with over 3,000 designers from around the world. Farfetch.com aims to create a seamless shopping experience that combines the accessibility of online shopping with the exclusivity of luxury fashion.

Pros and Cons

Pros:
  • Farfetch.com offers a vast selection of luxury fashion items from boutique and high-end designers around the world.
  • The website's layout is user-friendly and easy to navigate.
  • Farfetch.com has a great selection of items on sale at discounted prices.
  • The website offers a range of payment options, including Klarna and Apple Pay, making checkout more convenient.
Cons:
  • Farfetch.com does not have a loyalty program, which would provide incentives for repeat customers.
  • Shipping and returns fees can be expensive, especially for international customers.
  • Farfetch.com does not offer free returns.
  • Some customers have complained about the quality of the items received.

User Experience

Farfetch.com offers a user-friendly interface, with a clean and modern layout. Site navigation is easy, with clear categories and filters for refining searches. The checkout process is straightforward, and the website offers a variety of payment options. Customers can track their orders easily and enjoy fast and efficient shipping.

Pricing and Value for Money

Farfetch.com's prices vary depending on the designer and product category, with some items costing thousands of dollars. However, the website also offers a range of budget-friendly options, including discounted sale items. In terms of value for money, Farfetch.com caters to a luxury market, which can be expensive. However, the platform's uniqueness lies in its range of boutique designers, which are not always accessible elsewhere.

Alternatives

Some alternatives to Farfetch.com include competitors such as Net-a-Porter, Mytheresa, and MatchesFashion. Each of these platforms offers a similar range of luxury fashion items, but with different designers and styles.

Customer Service

Customer service at Farfetch.com is available 24/7 via email, chat, or phone. The website offers a robust FAQ section and an easy-to-navigate help center, which provides fast and efficient support. However, some customers have reported long wait times to speak with customer service representatives via phone.

Product Quality and Selection

Farfetch.com offers a wide range of products from over 3,000 designers around the world, including high-end and boutique brands. The website offers a range of products to suit different tastes and budgets, with some items being one-of-a-kind. However, some customers have reported quality issues with items received, suggesting that Farfetch.com may need to improve its quality control measures.

Website Usability

Farfetch.com's website design is simple and intuitive, with clear categories and filters for refining searches. The website loads quickly, and images are high-quality, making it easy to visualize products. In addition, the website offers several payment options, making checkout convenient.

Returns and Exchanges

Farfetch.com accepts returns within 14 days of delivery, with the exception of some items that are final sale. However, the platform does not offer free returns, and customers must pay the cost of shipping. Farfetch.com offers refunds, store credit, or exchanges for items returned in new and unused condition.

Promotions and Discounts

Farfetch.com offers a range of discounts and promotions throughout the year, with sales up to 70% off. In addition, the website offers a 10% discount for new customers on their first purchase.

Reputation

Farfetch.com has a good reputation in the e-commerce industry, with positive reviews from customers and fashion experts alike. The platform has won awards for its innovation and customer service.

Payment Options

Farfetch.com offers several payment options, including major credit cards, Klarna, Apple Pay, and PayPal. The platform also provides an option to save payment information for future purchases.

Loyalty Programs

Farfetch.com does not offer a loyalty program at this time.

Customer Reviews

Customer reviews for Farfetch.com are generally positive, with many customers praising the website's range of products and fast shipping. However, some customers have reported quality issues and long wait times for customer service support.

Community Involvement

Farfetch.com is involved in several charitable organizations, including Fashion Trust Arabia, which aims to support emerging fashion talent from the Middle East.

Shipping and Costs

Farfetch.com offers international shipping to over 190 countries. Shipping costs vary depending on the delivery location and speed, with some options being more expensive than others. Farfetch.com also offers express shipping and delivers to P.O. boxes.

Akshita Ajitsariya Senior Editor

I'm Akshita Ajitsariya, a Master's in English student from the University of Delhi, and I am skilled in proofreading, editing, writing, and research. My passion for books extends beyond just reading them,...

Farfetch Recent User Reviews

User Rating

5 stars

197

4 stars

11

3 stars

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1 stars

43

Duration

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Reviewer Name: Valerie MacKenzie

Review Submission Date: 09-03-2019

Review Title: Rapid Delivery Service
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Review Description: Exceptionally swift delivery! Much gratitude from Canada :)

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Reviewer Name: Thapanut Siripant

Review Submission Date: 09-03-2019

Review Title: The Benefits of an Outstanding Online Store
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Review Description: An outstanding online store offers many benefits to customers. Firstly, they can expect genuine products and good quality items. Additionally, fast delivery is a key advantage of online shopping, meaning customers can receive their orders quickly and efficiently. Another benefit is the excellent customer service offered by such stores. Furthermore, online sales are often quicker than those on the high street, with prices that are just as reasonable if not cheaper. All of these benefits make an outstanding online store a great choice for anyone looking to shop for products online.

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Reviewer Name: OZLEM TURAN

Review Submission Date: 09-03-2019

Review Title: Quick and High-Quality Service
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Review Description: When it comes to service, speed and quality are both important factors. Our company is committed to providing both, ensuring that you receive quick and high-quality service every time. We believe that our customers deserve nothing less than the best, which is why we strive to exceed your expectations with every interaction. Whether you require assistance with a product or need a repair, you can count on us to get the job done quickly and efficiently without sacrificing quality. So the next time you have a service request, choose us for a fast and reliable experience.

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Reviewer Name: Jin-Wei Yeh

Review Submission Date: 09-03-2019

Review Title: Great Delivery Service
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Review Description: The delivery was top-notch, taking only four days to ship from the UK to Asia. This is truly impressive and deserves high praise.

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Reviewer Name: Shard Simpson

Review Submission Date: 09-03-2019

Review Title: Proenza Schouler
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Review Description: The brand celebrates the uniqueness of imperfections with its "bad is beautiful" philosophy. The delivery arrived promptly and was thoughtfully wrapped for protection during shipping.

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Reviewer Name: Patrick Boyce

Review Submission Date: 09-03-2019

Review Title: The benefits of using Farfetch
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Review Description: Farfetch stands out as an excellent service provider for their customers. One of the major advantages of using their services is the fast shipping option offered by DHL. In contrast, FedEx has shown to be unreliable with frequent delays.

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Reviewer Name: Olivia Metcalfe

Review Submission Date: 09-03-2019

Review Title: Why Farfetch is a Trusted Choice
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Review Description: Farfetch offers an extensive selection of products and speedy delivery, ensuring customer satisfaction. Thank you for choosing Farfetch as your trusted shopping destination!

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Reviewer Name: Hammad Mir

Review Submission Date: 09-03-2019

Review Title: Review of Jumper purchased online from Farfetch
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Review Description:

Hey everyone, I recently purchased a jumper online from Farfetch and I wanted to share my review. So, the website displayed the jumper at a price of $272 US dollars, but when I actually purchased it, they charged me $392 US dollars. I tried contacting them multiple times, but all they said was that it was because of my bank's charges for overseas transactions.

Furthermore, when I finally received the parcel overseas, I was charged an additional $300 US dollars! This was a definite shock and very disappointing. Based on my experience, I would not recommend anyone to buy from Farfetch since they seem to misinform their customers and do not offer any solutions once a purchase has been made. In conclusion, their service is poor and their customer service experience is one of the worst I have ever encountered.

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Reviewer Name: Russell

Review Submission Date: 09-03-2019

Review Title: Product Ordered on 10/02/2021
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Review Description:

After waiting for nearly a month, I am disappointed to learn that the seller is returning the product I ordered. The overall service experience has been terrible and unsatisfactory.

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Reviewer Name: Malissa Montgomery

Review Submission Date: 09-03-2019

Review Title: Efficient Service and Delivery with a Personal Touch
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Review Description: Experience lightning-fast service and delivery without compromising on quality, all while being greeted by our warm and welcoming customer care team. Enjoy the peace of mind that comes with knowing your order is in good hands.
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