Farfetch Reviews

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300 Reviews

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M Melissa Wilhelmi
51 days ago

A Shopper’s Oasis: My Unforgettable Experience with Farfetch

Venturing into the world of online shopping, I stumbled upon Farfetch, and what a find it was! From the very first click, I was enamored by the seamless user experience – every category neatly laid out, making my browsing a joyous adventure. One fateful day, I made a rookie mistake and ordered the wrong size. Panic ensued, but Farfetch came to the rescue with their hassle-free returns process. The efficiency and professionalism of their delivery and return systems left me in awe. However, what truly stole my heart was their customer service. Prompt and courteous, they turned a potentially stressful situation into a breeze. Their dedication to ensuring customer satisfaction is truly commendable. In conclusion, my newfound love for Farfetch knows no bounds. I am a loyal customer for life, thanks to their impeccable service and vast array of products. To all fellow shoppers, Farfetch comes highly recommended – a retail haven that exceeds expectations in every way possible. Thank you, Farfetch, for transforming my shopping experience!
M Michel
51 days ago

Exceptional Service Let Down by Discount Policy Limitation

Upon reflecting on my recent experience with farfetch.com, I am compelled to share my thoughts. The efficiency and speed at which my order was processed truly impressed me. However, it is with a tinge of disappointment that I find myself submitting a second evaluation, reiterating a previous concern. While the impeccable service remains consistent, the rigid policy regarding discount extensions dampens an otherwise stellar experience. The issue arises when an exchange is necessitated due to a sizing discrepancy, leading to the forfeiture of a 20% discount that had initially applied. This practice inadvertently penalizes customers for seeking the right fit, leaving them without the benefit of the initial promotion. Though the flawless execution of orders is commendable, this particular policy limitation detracts from an otherwise outstanding customer experience. Despite this setback, the efficient service and swift delivery continue to earn my admiration. However, I hope that in the future, Farfetch considers revising their discount extension policy to better accommodate customers facing sizing challenges. The potential to enhance customer satisfaction and loyalty through such a simple adjustment is immense, and I eagerly anticipate a positive change in this regard.
M Mthandeni Mthiyane
51 days ago

An Unforeseen Import Duty: A Review of my Farfetch Experience

During my recent shopping experience on farfetch.com, the service was undeniably prompt. Every step of the delivery process was meticulously communicated to me, ensuring transparency and reliability. However, a surprising turn of events arose when I was unexpectedly contacted to settle an import duty. This unforeseen additional cost caught me off guard, leading me to reevaluate future orders due to the uncertainty it introduced. While the prompt service was commendable, the unexpected import duty left me with a sense of cautiousness moving forward with my purchases.
C C. Sergom
51 days ago

Absolutely Flawless: A Fairy Tale Buying Journey At Your Doorstep!

Step into the world of online shopping paradise at farfetch.com! My recent encounter left me awestruck; it was nothing short of perfection. I made the bold decision to order a pair of Balenciaga sneakers on a Wednesday morning, not fully anticipating what awaited me. To my disbelief, less than 24 hours later, a knock on the door unveiled a beautifully packaged box containing my coveted sneakers. The impeccable timing left me speechless, and the attention to detail was evident in every aspect of the delivery. Kudos to farfetch.com for not only meeting but exceeding my expectations; this experience will hold a special place in my heart. Thank you for making dreams come true with such lightning-fast delivery and flawless service!
R Rachel McArdle
51 days ago

Unmatched Excellence: A Testimonial for Farfetch

My experience with Farfetch has been nothing short of exceptional. The prices offered are unbeatable, and the speed of shipping surpassed my expectations, which added immense value to my overall shopping experience. However, if I were to provide constructive feedback, it would be regarding the user interface on the website. While browsing, I found myself longing for the convenience of swiping through multiple photos of each item directly from the main page, rather than having to click into each individual product to scrutinize it from different angles. Despite this minor hiccup, my encounter with Farfetch was overwhelmingly positive, as their products and services indeed speak volumes. I look forward to continuing my shopping journey with Farfetch, where quality, affordability, and efficiency harmoniously converge.
J JJ
51 days ago

The Perfect Shopping Experience: Farfetch Delights Every Time

Unparalleled service and satisfaction await you at Farfetch. My recent purchase not only arrived promptly but also met every expectation set by their listing. The pricing is fair, making luxury more accessible, and the range of sizes available is unmatched. When elusive designer pieces evade you in stores, turn to Farfetch for a seamless shopping experience that never disappoints.
V Valeria Collins
51 days ago

Unforgettable Customer Service Experience at Farfetch: Finding the Perfect Fit

I couldn't be more satisfied with my recent shopping experience at Farfetch. From the moment I reached out for assistance, I was greeted with unparalleled customer service. The helpful assistant on the phone not only guided me through finding the perfect size but also ensured that the item arrived fitting like a glove. What truly impressed me was the exceptional quality of Farfetch's own brand. The item exceeded my expectations, showcasing the brand's dedication to crafting unique and brilliant pieces. It's not every day you come across such remarkable quality and attention to detail. Overall, my encounter with Farfetch was nothing short of exceptional. From the seamless assistance to the outstanding product, every aspect of my shopping journey was top-notch. I can confidently say that Farfetch has won me over as a loyal customer, and I look forward to more fantastic experiences with them in the future. Thank you for making my shopping experience truly unforgettable.
L LauraSelleck
51 days ago

A Shopper’s Delight: Farfetch Delivers Excellence

Indulging in an online shopping spree has never been more delightful thanks to my recent experience with Farfetch. From the moment I placed my order for those coveted trainers, I was met with exceptional service that truly stood out. The speedy delivery caught me off guard - in the best way possible! Not only did my order arrive promptly, but what truly impressed me was the attention to detail in ensuring the authenticity of the product. Their packaging, carefully securing the treasured shoes in pristine condition, reflected a level of care that speaks volumes about Farfetch's dedication to customer satisfaction. Opening the package, I was delighted to find the original box intact, a testament to their commitment to delivering a premium shopping experience. Throughout the entire process, Farfetch kept me in the loop with timely email updates, providing a sense of reassurance and transparency that set them apart. The seamless communication and efficient service left me with a smile on my face, knowing that I had made the right choice in shopping with Farfetch. Overall, my experience was nothing short of fantastic. Every interaction with Farfetch exuded excellence, leaving me unable to find a single fault. If you're looking for a platform that not only meets but exceeds your expectations, Farfetch is the way to go. Thank you, Farfetch, for setting the gold standard in online shopping!
V Victor
51 days ago

Above and Beyond: Farfetch’s Exceptional Customer Care

When it comes to customer service, Farfetch truly sets the bar high. I have been amazed by their dedication to resolving any issues that may arise. Their commitment to investigating problems and finding solutions is truly commendable. Despite potential supplier challenges, Farfetch consistently demonstrates a willingness to go the extra mile to assist their customers. Thank you, Farfetch, for your unwavering support and top-notch service.
N Nathan Dad
51 days ago

Unrivaled Variety and Unbeatable Deals Await at Farfetch

Reflecting on my experience with Farfetch, I cannot help but praise the immense array of products available and the fantastic sale prices that accompany them. The platform offers a diverse selection that is truly unparalleled, including unique pieces that are hard to come by elsewhere. It's a shopper's paradise. While the prices are unbeatable during sales, one aspect that stood out to me was the delivery costs, which could be a bit steep. Offering an annual pass similar to Selfridges or providing discounts for loyal customers could be a beneficial addition. This would not only encourage more significant purchases but also enhance the overall shopping experience. In conclusion, if you are looking for a platform that offers a vast range of products at competitive prices, Farfetch is the place to be. Don’t miss out on the opportunity to explore their incredible selection and make the most of the unbeatable deals waiting for you.
X Xavier Goh
51 days ago

Exceptional User Experience and Lightning-Fast Deliveries – A Shopper’s Dream Come True!

Praising farfetch.com is a pleasure, as their website and app truly redefine user-friendly. Navigating through their vast range of high-quality products is a breeze, making the shopping experience delightful and stress-free. The real gem, however, lies in their delivery service. Not only does farfetch.com guarantee swift deliveries within a week, but the ability to track each item's journey provides a sense of control and anticipation. The frequent updates on the shipment progress ensure that no matter how far the items are coming from, they reach their destination in record time. This kind of efficiency and attention to detail is what sets farfetch.com apart as a retailer that truly cares about their customers' satisfaction.
Y Yawei Yin
52 days ago

An Exceptional Shopping Experience at Farfetch: A Genuine Five-Star Service

Let me start by saying that my experience with Farfetch.com has been nothing short of exceptional. From the moment I placed my order, I was impressed by the prompt delivery that exceeded my expectations. What truly set Farfetch apart for me was their seamless return and refund process, which was not only easy but incredibly fast. It's rare to find an online retailer that makes returns so hassle-free! Moreover, I cannot praise their customer service team enough. Each interaction I had was met with professionalism and efficiency, leaving me feeling valued as a customer. I felt like my satisfaction truly mattered to them, and that level of care is hard to come by these days. What truly stood out to me was the quality of the products and service provided by Farfetch. From the packaging to the product itself, everything exuded a sense of luxury and class that set a high standard for other retailers to follow. Farfetch has undoubtedly raised the bar when it comes to delivering top-notch products with impeccable service. If you're looking for a true five-star shopping experience, I highly recommend giving Farfetch a try. They have exceeded my expectations in every way possible, and I am confident they will do the same for you. Farfetch has truly set the standard for exceptional online shopping, and I am grateful to have discovered such a gem of a retailer.
D David Archer
52 days ago

A Cut Above: Farfetch Beyond Expectations

My experience with Farfetch.com has been nothing short of outstanding. From the moment I placed an order for a Versace bag, the level of service I received was unparalleled. Not only did they provide me with timely updates on the delivery status, but they also went above and beyond to ensure a seamless shopping experience. Seeing the joy on my girl's face when she received her new bag was priceless. Farfetch not only met but exceeded my expectations, and their attention to detail truly sets them apart from other online retailers. I couldn't have asked for a better service that made both my girl and me happy. I am incredibly impressed and satisfied with Farfetch, and I will unquestionably be a returning customer. Their exceptional service and commitment to customer satisfaction have earned my loyalty, and I highly recommend them to anyone in search of a superior online shopping experience.
C Consumer
52 days ago

A Wardrobe Odyssey: My Farfetch Fashion Voyage

Embarking on a journey to revamp my wardrobe, I turned to Farfetch.com in search of three exquisite pieces from the same designer. These garments, while undeniably luxurious, came at a high price point, underscoring their quality and exclusivity. However, what followed next left me overwhelmed with a deluge of emails and text messages from Farfetch, DHL, and UBS. As the pieces made their way to me, each arrived on separate dates and at different locations. The logistics of the delivery seemed disjointed, with one parcel even being dropped off at a location 3 kilometers away from my home. This disjointed experience left me feeling disconnected from the brand I had admired. In the midst of this logistical tumult, I found myself yearning for a smoother, more personalized customer journey. The bombardment of notifications and the scattered delivery locations detracted from the joy of receiving and indulging in high-end fashion. While the quality of the garments shone through, the customer experience fell short. The frustration of the delivery process overshadowed the excitement of unwrapping each exquisite piece. Ultimately, I had to part ways with Farfetch, longing for a shopping experience that felt more seamless and tailored to my needs. In the world of luxury fashion, the journey is just as important as the destination. Farfetch, I implore you to streamline your delivery process and enhance the customer journey, ensuring that each fashion enthusiast truly feels valued and understood. Let every step of the shopping experience be as exquisite as the designs you offer, creating a seamless and unforgettable sartorial adventure for all who seek to adorn themselves with your exceptional pieces.
C Consumer
52 days ago

Embracing Elegance with Farfetch: A Genuine Customer’s Testimonial

From the moment I stumbled upon Farfetch.com, I knew I had found a gem in the world of online shopping. The impeccable curation of high-end brands and exclusive collections drew me in, and I quickly became a loyal customer. What truly sets Farfetch apart is not just the products but the exceptional customer service they provide. As someone who occasionally struggles with getting the right size, I have had to rely on their efficient returns system. Every interaction with their staff has been a delight, as they go above and beyond to assist me with the returns process. One of the things that never fails to excite me is the early arrival of my packages. The anticipation of receiving my order ahead of schedule brings back memories of childhood Christmases, and the perfectly packaged brown boxes never fail to put a smile on my face. During what was perhaps the toughest year of my life, Farfetch became not just a place to shop but a source of joy. Opening those beautifully wrapped packages provided a much-needed escape and a glimmer of happiness in challenging times. Thank you to the entire team at Farfetch for consistently delivering excellence. Your dedication to customer satisfaction and commitment to providing a seamless shopping experience have not gone unnoticed. I wholeheartedly believe that you are doing an incredible job, and I look forward to continuing this wonderful shopping journey with you. Warm regards, Anne Marie.

Introduction

Farfetch.com is an online luxury fashion retailer that brings together independent boutiques and global high-end brands. Launched in 2008, the platform offers a wide range of men's, women's, and kids' clothing, shoes, and accessories, with over 3,000 designers from around the world. Farfetch.com aims to create a seamless shopping experience that combines the accessibility of online shopping with the exclusivity of luxury fashion.

Pros and Cons

Pros:
  • Farfetch.com offers a vast selection of luxury fashion items from boutique and high-end designers around the world.
  • The website's layout is user-friendly and easy to navigate.
  • Farfetch.com has a great selection of items on sale at discounted prices.
  • The website offers a range of payment options, including Klarna and Apple Pay, making checkout more convenient.
Cons:
  • Farfetch.com does not have a loyalty program, which would provide incentives for repeat customers.
  • Shipping and returns fees can be expensive, especially for international customers.
  • Farfetch.com does not offer free returns.
  • Some customers have complained about the quality of the items received.

User Experience

Farfetch.com offers a user-friendly interface, with a clean and modern layout. Site navigation is easy, with clear categories and filters for refining searches. The checkout process is straightforward, and the website offers a variety of payment options. Customers can track their orders easily and enjoy fast and efficient shipping.

Pricing and Value for Money

Farfetch.com's prices vary depending on the designer and product category, with some items costing thousands of dollars. However, the website also offers a range of budget-friendly options, including discounted sale items. In terms of value for money, Farfetch.com caters to a luxury market, which can be expensive. However, the platform's uniqueness lies in its range of boutique designers, which are not always accessible elsewhere.

Alternatives

Some alternatives to Farfetch.com include competitors such as Net-a-Porter, Mytheresa, and MatchesFashion. Each of these platforms offers a similar range of luxury fashion items, but with different designers and styles.

Customer Service

Customer service at Farfetch.com is available 24/7 via email, chat, or phone. The website offers a robust FAQ section and an easy-to-navigate help center, which provides fast and efficient support. However, some customers have reported long wait times to speak with customer service representatives via phone.

Product Quality and Selection

Farfetch.com offers a wide range of products from over 3,000 designers around the world, including high-end and boutique brands. The website offers a range of products to suit different tastes and budgets, with some items being one-of-a-kind. However, some customers have reported quality issues with items received, suggesting that Farfetch.com may need to improve its quality control measures.

Website Usability

Farfetch.com's website design is simple and intuitive, with clear categories and filters for refining searches. The website loads quickly, and images are high-quality, making it easy to visualize products. In addition, the website offers several payment options, making checkout convenient.

Returns and Exchanges

Farfetch.com accepts returns within 14 days of delivery, with the exception of some items that are final sale. However, the platform does not offer free returns, and customers must pay the cost of shipping. Farfetch.com offers refunds, store credit, or exchanges for items returned in new and unused condition.

Promotions and Discounts

Farfetch.com offers a range of discounts and promotions throughout the year, with sales up to 70% off. In addition, the website offers a 10% discount for new customers on their first purchase.

Reputation

Farfetch.com has a good reputation in the e-commerce industry, with positive reviews from customers and fashion experts alike. The platform has won awards for its innovation and customer service.

Payment Options

Farfetch.com offers several payment options, including major credit cards, Klarna, Apple Pay, and PayPal. The platform also provides an option to save payment information for future purchases.

Loyalty Programs

Farfetch.com does not offer a loyalty program at this time.

Customer Reviews

Customer reviews for Farfetch.com are generally positive, with many customers praising the website's range of products and fast shipping. However, some customers have reported quality issues and long wait times for customer service support.

Community Involvement

Farfetch.com is involved in several charitable organizations, including Fashion Trust Arabia, which aims to support emerging fashion talent from the Middle East.

Shipping and Costs

Farfetch.com offers international shipping to over 190 countries. Shipping costs vary depending on the delivery location and speed, with some options being more expensive than others. Farfetch.com also offers express shipping and delivers to P.O. boxes.