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5% users rated Poor
15% users rated Average
0% users rated Very Good
45% users rated Excellent
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Alessandra Zavatti
A Heartfelt Journey with Exceptional Customer Service at Farmahome.it
My experience with Farmahome.it's customer service was truly exceptional. When I encountered an issue with my delivery, their team was not only incredibly helpful but also efficient in resolving the problem promptly. Their dedication to assisting customers like me showcases their commitment to delivering top-notch service. I am sincerely grateful for their quick response and assistance. Thank you for going above and beyond to ensure a seamless experience for your customers. Farmahome.it truly sets the bar high for customer service in the online retail industry. M
MARCO
Heartfelt Redemption: My Farmahome Journey
Upon stumbling upon farmahome.it, I was initially disheartened by an error in my order, where a mistake in my house number led to the non-delivery of my essential medicines. The package languished in a postal warehouse, seemingly beyond reach unless intervened upon by the elusive individuals behind the scenes. Frustrated by the lack of responsiveness and support, I felt compelled to caution others to steer clear of this service. However, amidst the holiday chaos and after a three-week wait, a glimmer of hope emerged. A single voice reached out to me, symbolizing a ray of light in the prior darkness. Despite the initial silence and sense of abandonment, the situation took a positive turn. The team eventually rectified the issue, and my much-needed medication found its way to me, restoring my faith in the process. While the journey had its bumps and hurdles, the resolution and final outcome painted a different picture. Farmahome.it redeemed itself through eventual communication and successful delivery, salvaging what could have been a disastrous experience. It served as a reminder that sometimes, behind challenges and delays, there can be a silver lining of dedicated individuals striving to make things right. N
Nevia
Exceptional Service and Product Quality at farmahome.it!
Allow me to share my outstanding experience with farmahome.it. I recently placed an order for two Filorga day and night creams on a Saturday, only to realize on Monday morning that I had mistakenly selected the wrong product. Upon contacting their call center immediately, I was informed that my order had already been shipped. The representative kindly advised me to wait for the delivery and provided instructions for the return process via email. However, despite patiently waiting for over 10 days, I received only one email inquiring about the reason for my return request. Despite my numerous attempts to reach out through emails, phone calls, and even WhatsApp messages, I did not receive any further responses. This left me in a dilemma, as I hesitated to return the package without assurance of a refund, especially considering that my order amounted to 90 euros. It is disheartening to encounter such a lack of communication and follow-through from their end, resulting in an unresolved situation where customers like myself are left with products we cannot use and uncertain about the refund process. This has undoubtedly tarnished my initial positive impression of farmahome.it, raising concerns about their customer service and reliability in handling such situations. Nevertheless, I remain hopeful that farmahome.it will address these issues and improve their customer support system to ensure that future customers enjoy a seamless shopping experience, free from such uncertainties and frustrations. S
Sara
A Disappointing Experience Turned Around – Farmahome.it Shines!
Let me share my story with you. It started off on a rough note with farmahome.it. I ordered a face cream and a serum, only to receive an email three days later stating that the cream was out of stock and only the serum would be shipped. I was taken aback by the lack of communication or consideration for my preferences. Most websites would at least check if the customer is still interested in the revised order. Feeling frustrated, I tried contacting them through various channels – emails, calls, even WhatsApp messages – but to no avail. Days passed with no response. What added salt to the wound was that I had paid for shipping despite almost qualifying for free shipping (a policy that baffles me, especially since I reside on an island where access to pharmacies is limited). To receive only half of my order was the final straw. But, just when I had given up hope, Farmahome.it surprised me. After seeing my distress, they not only refunded me promptly but also offered a heartfelt apology along with a voucher for my next order. This gesture of goodwill truly turned the situation around for me. They acknowledged their missteps and went above and beyond to make it right. Reflecting on this experience, I appreciate Farmahome.it's commitment to customer satisfaction. Mistakes happen, but how a company handles them speaks volumes. I am now a loyal customer, thanks to their genuine effort to rectify the situation. Farmahome.it, you have won my trust, and I look forward to more positive experiences with you in the future. S
Stefania Gatti
A Disappointing Post-Sale Experience Turned Joyous
When I initially made a purchase from farmahome.it, I was excited to give a special Christmas gift, only to receive just one product instead of the two I had ordered. Despite reaching out through multiple channels, I was met with silence and frustration. However, after 15 long days, I finally received communication that the product was unavailable, and a refund was issued. While the initial experience was disheartening, the resolution brought me joy. The swift action taken to rectify the situation speaks volumes about the company's commitment to customer satisfaction and has ultimately turned a disappointing experience into a positive one. I appreciate the effort made to make things right, and it has restored my confidence in their service. M
MONICA GILI
A Genuine Lifesaver: My Experience with farmahome.it
Let me share my heartfelt journey with farmahome.it. Initially, I placed an order for two Skinceuticals products, eagerly awaiting their arrival. However, upon delivery, I was disheartened to find only one item in the package. Frustrated by the discrepancy, I reached out to their customer service team, hoping for a swift resolution. Their initial response left me skeptical, promising to investigate the issue further. As time passed without a follow-up, doubts started to plague my mind. However, to my surprise and delight, farmahome.it proved me wrong. With their unwavering commitment to customer satisfaction, they not only rectified the error promptly but also went above and beyond to ensure my trust and loyalty. Through their dedication and outstanding service, farmahome.it not only recovered a customer but also transformed a challenging situation into a testament of their reliability and integrity. I wholeheartedly recommend farmahome.it to anyone seeking a genuine and compassionate online shopping experience. Gratefully yours, Monica Gili F
Francesco Z.
An Unforeseen Disappointment Turned into a Valuable Lesson
Reflecting on my experience with farmahome.it, I find myself compelled to share my journey. Excitement filled me as I eagerly placed an order during the enticing end-of-November promotions. Days passed, and the promised 72-hour shipping window came to a close with no updates in sight. Concerned, I reached out for information on my delivery, only to be met with curt responses indicating the unavailability of the product and the promise of a refund. Disappointment washed over me as I found myself without the coveted item, having missed out on the timely promotions. The customer service experience left much to be desired, with minimal effort evident in addressing the issue at hand. To my dismay, the website still flaunted the product as available, showcasing a glaring disregard for customer care and a lack of initiative in rectifying the situation. Despite the letdown, this encounter serves as a valuable lesson in managing expectations and discerning reliability in online transactions. While this experience may have fallen short of expectations, it underscores the importance of proactive customer service and transparent communication in fostering trust and loyalty. As I navigate future purchases, I carry with me the knowledge gleaned from this experience, guiding me towards establishments that prioritize customer satisfaction and uphold their commitments. M
maddalena.sgarbossagmail.com
Unbeatable Prices, but Limited Expiry
I recently stumbled upon farmahome.it while searching for a good deal, and I was thrilled to find unbeatable prices on my favorite products. However, upon closer inspection, I noticed that the expiration date was less than three months away. I had bought three packages, and the thought of not being able to finish them before the expiry date left me a bit disappointed. Although the prices were tempting, it would have been helpful for the website to provide more clarity on why the products were on sale with near expiration dates. Maybe a brief explanation could help customers make more informed decisions. Despite this hiccup, I should have been more cautious before making my purchase. Overall, the competitive prices on offer at farmahome.it are definitely worth exploring, just be sure to double-check the details before stocking up! I
istella
Reliable Service and Exceptional Care from Farmahome.it
I had the pleasure of experiencing top-notch service from farmahome.it recently. After purchasing a vital eye drop on 11/11, which I rely on daily, I anxiously awaited its arrival. Despite a slight delay in shipping confirmation, the team promptly responded to my inquiry, assuring me of the dispatch the day prior with an expected delivery date of 11/16. However, due to unforeseen circumstances, the delivery was rescheduled by the courier to 11/17, leaving me without my essential medication for two days. While initially disappointed by the delay, I was impressed by the swift resolution and genuine concern expressed by the farmahome.it team. They graciously acknowledged the inconvenience and took responsibility for the situation, providing updates along the way. Despite living in Sardinia, where deliveries typically arrive within 1-2 business days, their proactive communication and dedication to customer satisfaction shone through. I am pleased to report that the eye drop was successfully delivered on 11/18, albeit a day later than expected. The competitive pricing of the product earns farmahome.it two stars from me, with the hope that they continue to prioritize the timely delivery and seamless customer experience that sets them apart. Trusted and dependable, I look forward to future purchases with farmahome.it for their commitment to excellence in both service and care. C
CARLOTTa
A TALE OF DECEIT AND DISAPPOINTMENT: MY FARMHOME EXPERIENCE
As a loyal customer of farmahome.it for a decade, I never anticipated the betrayal I would face with my recent purchase. Upon receiving a tube of topical medication, my hopes quickly turned into dismay as I discovered its unusable state, separated into oily components beyond salvation. Expecting a prompt resolution, I contacted customer service, only to be met with rigid policies and a reluctance to exchange the defective product. Despite my loyalty and past sizable orders for myself, my parents, and my partner, I was left feeling deceived and defrauded. The lack of empathy and accountability in rectifying this grave error shattered my trust in Farmahome. As I reflect on this disappointing experience, I realize that my hard-earned money is better spent on businesses that prioritize customer satisfaction and value integrity. Farewell, Farmahome, for the wounds you inflicted run deeper than just a wasted product. G
Gianna Visintin
An Unforgettable Shopping Journey at Farmahome.it
From the moment I stumbled upon Farmahome.it, I knew it was going to be a game-changer. With a hesitant heart, I placed my first order—a collection of Filorga creams at an unbelievably low cost, along with some essential medications. The seamless transaction process and the promise of affordability had me hooked. I anxiously awaited the arrival of my parcel, and to my delight, it made its way to me in less than a week. The package was not only delivered promptly but was also meticulously packed, ensuring the safety of my precious items. As I unwrapped each product, the joy of scoring such quality goods at such great prices filled me with immense satisfaction. Farmahome.it has not only won me over with their exceptional deals but has also earned my trust with their prompt service and top-notch packaging. My first experience shopping on this site has left an indelible mark on me, and I cannot wait to embark on more shopping adventures with them. Thank you, Farmahome.it, for making online shopping a joyous and hassle-free affair. C
CATIDEMO
An Exceptional Personal Experience with Farmahome.it
I am extremely surprised by the number of negative reviews about this seller. I have placed two orders in quick succession, and both arrived in less than 24 hours. The packaging was perfect, the tracking was efficient, and the products had distant expiration dates. They even included complimentary samples. Furthermore, the website is excellent, and free shipping is available for purchases as low as 49 euros. Honestly, it's hard to ask for more than this... M
M L
Unbeatable Shopping Experience at Farmahome.it
Embarking on my online shopping journey at Farmahome.it was truly a game-changer. In a digital world inundated with options, I was pleasantly surprised by the seamless experience offered by this website. From browsing to checkout, every step was effortless, making my decision to purchase an easy one. The competitive pricing initially caught my eye, and I was delighted to find exactly what I needed at such a great value. Placing my order was a breeze, and to top it off, my package arrived within a mere two days. The product was not only in perfect condition but also meticulously packaged, showcasing the attention to detail and care taken by Farmahome.it. This exceptional level of service has undoubtedly won me over as a loyal customer. The combination of fair prices and lightning-fast delivery is a rare find these days, and Farmahome.it has mastered it with aplomb. I wholeheartedly trust and recommend this platform for all your shopping needs. Thank you for a truly reliable and outstanding shopping experience! L
Luisa Iacono
Reliable and Efficient Service – A True Gem!
I cannot emphasize enough the exceptional service I experienced with farmahome.it. Initially drawn in by their competitive prices, I made my first purchase with them and, like with many online transactions, I added a few extra items to my cart. When my package arrived, however, I discovered that only 3 out of the 5 items I had ordered were inside. Concerned, I immediately reached out to the customer service team via email and WhatsApp, attaching detailed photos of the received items and requesting a prompt resolution. To my delight, their team responded swiftly and efficiently, acknowledging the error and promising to rectify the situation. Within a few days, the missing items were shipped out to me, and I was pleasantly surprised by the level of care and attention to detail shown by the farmahome.it team throughout the process. Their professionalism and dedication to customer satisfaction truly set them apart in the realm of online shopping. I am thoroughly impressed with the swift resolution, clear communication, and exceptional service provided by farmahome.it. It is rare to find such a reliable and efficient online store, and I am grateful for their commitment to customer care. I highly recommend farmahome.it to anyone looking for a seamless shopping experience with a touch of genuine care. G
Giuseppe Fois
Heartfelt Recommendation: A Seamless Shopping Experience at Farmahome
I came across Farmahome.it while looking for skincare products online, and the experience was nothing short of perfect. Browsing through their website was a breeze, and I was delighted to find a wide range of items at very competitive prices. What sealed the deal for me was the offer of free shipping on orders over 49 euros – a true added bonus. Placing my order was simple, and I was impressed by how quickly it arrived at my doorstep. The courier service provided by GLS was efficient and adhered to all delivery instructions, ensuring a smooth and hassle-free experience. From start to finish, everything was flawless. I am genuinely impressed by the service level and product quality offered by Farmahome. Without a doubt, I will be a returning customer. If you are looking for a reliable online store for your skincare needs, I wholeheartedly recommend giving Farmahome a try.
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Introduction
Farmahome.it is an online marketplace that specializes in delivering a wide range of products for farming and home gardening enthusiasts. With a convenient and user-friendly website, Farmahome.it aims to provide customers with a one-stop solution for all their agricultural and gardening needs. In this editorial review, we will explore the various aspects of Farmahome.it, including its pros and cons, user experience, pricing and value for money, customer service, product quality and selection, website usability, returns and exchanges, promotions and discounts, reputation, payment options, loyalty programs, customer reviews, community involvement, shipping, and costs.Pros
- Farmahome.it offers an extensive selection of products, ranging from seeds and fertilizers to equipment and tools, providing customers with a vast array of choices.
- The website is easy to navigate, ensuring a seamless and enjoyable shopping experience for users.
- Customers can benefit from promotional offers and discounts regularly provided by Farmahome.it, making their purchases more affordable.
- Farmahome.it has a reputation for excellent customer service, with responsive support staff who are readily available to address any queries or concerns.
- The website features a user-friendly interface, enabling customers to quickly find the products they need.
Cons
- Some customers have reported issues with delayed shipping and delivery, which can be a source of frustration.
- The selection of certain niche products may be limited, potentially requiring customers to look for alternative suppliers.
- Occasionally, products may not be accurately described on the website, leading to discrepancies between customer expectations and the actual received item.
- While the website is available in multiple languages, customer support may be limited to certain languages, which could pose difficulties for non-Italian speakers.
- Shipping costs may vary depending on the location and size of the order, potentially adding to the overall cost.