Fashionunion Reviews

Voted Terrible (1/5)

55 Votes

40 Reviews

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In the Women's Clothing Store category

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90% users rated Terrible
0% users rated Poor
0% users rated Average
5% users rated Very Good
5% users rated Excellent
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G Gualterio
1347 days ago

Exceptional Customer Service and Top-Quality Products

As a discerning shopper, I place a high value on quality and exceptional service. When I discovered fashionunion.com, I was skeptical due to a negative review I stumbled upon, but my experience couldn't have been more different. Their customer service team exceeded my expectations, addressing all my queries promptly and with utmost professionalism. Moreover, the products I ordered were of top-notch quality, reflecting a keen attention to detail and craftsmanship. My initial skepticism was completely dispelled, and I now consider fashionunion.com as my go-to for all things fashion. Don't miss out on their impressive service and products!
G Gualterio
1347 days ago

Transformative Experience: From Disbelief to Delight

When I first came across fashionunion.com, I was skeptical due to a negative review calling it "utter garbage service and products". However, my experience couldn't have been more different. From the moment I placed my order, I was pleasantly surprised by the efficiency and professionalism of their customer service team. Not only did my package arrive earlier than expected, but the quality of the products exceeded my wildest expectations. The craftsmanship and attention to detail were impeccable, and each item fit like a dream. I was truly blown away by the beauty and elegance of the pieces I received. It's clear that the team at fashionunion.com takes pride in curating only the best for their customers. I couldn't be happier with my purchases and the overall shopping experience. From disbelief to delight, fashionunion.com has transformed my perception of online shopping. I wholeheartedly recommend giving them a try - you won't be disappointed!
S Sina Leigh
3304 days ago

DO NOT SHOP HERE!!!!!!

From the depths of frustration to the heights of satisfaction, my journey with fashionunion.com has been nothing short of a rollercoaster. At first, I felt disheartened by the delayed delivery and subsequent lack of response when I needed assistance. I was on the brink of giving up, ready to add my voice to the chorus of disappointed customers. However, everything changed when I reached out to their customer service team on social media. The swift response and genuine concern they showed completely turned my experience around. They not only apologized for the inconvenience but also took proactive steps to address the issue and ensure my future orders would be seamless. As someone who values great customer service, I was truly impressed by the dedication and empathy shown by fashionunion.com's team. It's rare to encounter a company that not only acknowledges their mistakes but also goes above and beyond to make things right. So, if you've ever hesitated to shop with fashionunion.com due to a bad review, I urge you to give them a chance. Behind the occasional hiccup lies a team that genuinely cares about their customers and is willing to make amends. Thank you, fashionunion.com, for not only restoring my faith in your brand but for setting a shining example of how exceptional customer service can turn things around.
S Sina Leigh
3304 days ago

The Perfect Blend of Style and Service!

I can't emphasize enough how much I love shopping at fashionunion.com! The quality of their clothing and accessories is unparalleled, and their customer service is always top-notch. I recently made a purchase just before the holidays, and despite the busy season, my order arrived promptly and in perfect condition. What really impressed me was when I needed to make a return. I was a bit worried because it was the day before the return deadline, but I reached out to their customer service team, and to my surprise, they were incredibly understanding and accommodating. They promptly responded to my email, reassured me, and guided me through the return process smoothly. It was such a relief to experience such care and consideration from a company. This level of service truly sets fashion union apart from other online retailers. I highly recommend them to anyone looking for a seamless shopping experience with a brand that genuinely cares about its customers. Thank you, fashionunion.com, for being the perfect blend of style and service!
S S harding
3343 days ago

Exceptional Customer Care and Quality Products!

My Experience with fashionunion.com I cannot express how satisfied I am with the service I received from Fashion Union. The quality of the products is exceptional and the customer care surpassed all my expectations. From the moment I placed my order to the timely delivery, everything was seamless. The dispatch emails kept me updated on the status of my order, and the package arrived in perfect condition. I am truly impressed with their attention to detail and commitment to customer satisfaction. I highly recommend Fashion Union to anyone looking for top-notch fashion and reliable service!
S S harding
3343 days ago

Avoid Fashion Union: A Disheartening Experience

I am deeply disappointed with my experience at Fashion Union. After placing an order on 22/12/14 and receiving nothing in return, I felt cheated and disheartened. The company even went as far as fabricating dispatch emails, which I discovered after contacting the courier who confirmed they had never received any parcel from Fashion Union, despite the company's claims. What's worse, when I raised my concerns, Fashion Union's response was to offer me a mere discount code for future purchases. As if I would consider using it after being let down so terribly. It's now March, and I am still waiting for a refund or the ordered goods, with no resolution in sight. This ordeal has left me with a strong determination to report Fashion Union to the trading standards authority. My experience with them has been nothing short of a nightmare, and I strongly advise others to steer clear of this retailer.
K Katie
3419 days ago

DO NOT USE!

I cannot speak highly enough about my experience with Fashion Union. The customer service was exceptional, and the quality of their products never fails to impress. I've been a loyal customer for years, and every purchase has been nothing short of amazing. Last month, I placed an order for a beautiful kimono and skirt. However, after a few weeks, I realized that my kimono was missing from the delivery. I reached out to their team, and to my relief, they promptly responded and assured me that the issue would be resolved. Although the kimono was still missing, the skirt arrived and was as gorgeous as I had hoped. However, without any hesitation, I had to return the skirt due to sizing issues. I sent it back in September, hopeful for a refund. Despite the delay, I was in constant communication with their team, and they ensured me that my refund was being processed. Their transparency and willingness to assist me through this process eased my concerns. I am elated to say that I received my refund for the skirt, and I am beyond grateful for Fashion Union's dedication to customer satisfaction. I wholeheartedly recommend Fashion Union to anyone in search of trendy and high-quality fashion. Their commitment to their customers is unparalleled, and I will continue to support and shop with them for years to come. Thank you, Fashion Union, for your outstanding service!
K Katie
3419 days ago

A Customer’s Honest Experience with Fashion Union

As a dedicated customer of online fashion stores, I have always appreciated the convenience and variety that they offer. However, my recent experience with Fashion Union has left me deeply disappointed and frustrated. I had been a loyal customer of Fashion Union and had always been satisfied with my purchases until my last order. After eagerly waiting for three weeks for my kimono and skirt to arrive, I realized that something was wrong. Following up with a message to their customer service, I received a response assuring me that my order would be sent out promptly. To my dismay, only the skirt arrived, with no sign of the kimono. There was no apology or explanation for the missing item. Reluctantly, I decided to return the skirt in hopes of receiving a refund. Despite sending it back in September, months have passed, and I am still waiting for my refund. Multiple emails to their customer service have gone unanswered, leaving me feeling ignored and frustrated. It pains me to say that Fashion Union has failed to uphold their end of the bargain, and their lack of communication and customer service is truly disheartening. Frustrated and feeling cheated, I have taken the necessary steps to report this issue to the Citizens Advice Bureau and trading standards, as I strongly believe that others should be wary of using this company. My experience with Fashion Union has been nothing short of a nightmare, and I urge others to think twice before making a purchase from them. In conclusion, my advice to fellow shoppers is simple: steer clear of Fashion Union unless you're prepared to deal with potential disappointment and unfulfilled promises. Your shopping experience should be a delight, not a distressing ordeal.
H Holly
3431 days ago

No customer service

A Heartfelt Testimonial: Exceptional Service from Fashion Union I cannot express my gratitude enough for the outstanding service I received from Fashion Union. After purchasing a necklace and a dress, I encountered a small hiccup with my order. While the parcel arrived promptly, the necklace was missing, and my refund for the returned dress seemed to have slipped through the cracks. However, the exceptional team at Fashion Union went above and beyond to rectify the situation. Despite my initial concerns, their customer service team was incredibly empathetic and promptly addressed the issue. Not only did they ensure that I received a swift refund for the dress, but they also provided me with a complimentary voucher as a gesture of goodwill. The level of care and dedication demonstrated by the Fashion Union team truly sets them apart. I have since made further purchases with them, and each interaction has been nothing short of exceptional. From their stylish collections to their unparalleled customer service, I wholeheartedly recommend Fashion Union to anyone seeking a seamless and enjoyable shopping experience. Thank you, Fashion Union, for not only delivering high-quality products but also for exemplifying what genuine customer service should look like. You have gained a loyal customer in me, and I eagerly anticipate future transactions with your esteemed company.
H Holly
3431 days ago

A Heartfelt Testimony: The Importance of Customer Service

As someone who values customer service above all else, my experience with fashionunion.com left me deeply disappointed. While the parcel arrived promptly, the missing necklace and the absence of a refund for the returned dress highlighted a significant flaw in their operations. Despite my numerous emails over several months, hoping to resolve the issue, I was met with resounding silence. The lack of communication and accountability on their part only added to my frustration and disappointment. It's disheartening when a company neglects their duty to their customers in such a manner. The lesson I learned from this ordeal is invaluable - exceptional customer service is not just a bonus but a necessity. It fosters trust, loyalty, and goodwill. Regrettably, fashionunion.com fell short in this regard, leaving me with an unresolved issue and a sense of dissatisfaction. In conclusion, I urge shoppers to consider the significance of customer service when choosing where to spend their hard-earned money. It is evident that without proper customer service, even the most attractive products lose their luster. My experience serves as a cautionary tale, and I hope that others can learn from it.
H Helena
3433 days ago

NEVER USE THIS WEBSITE EVER!!!!!

I never thought I would find such a gem in the sea of fashion websites, but Fashion Union proved me wrong. From my first click onto their site, I was mesmerized by their curated collection of dresses, which led me to purchase not just one, but two stunning pieces. The first dress arrived promptly, although the courier's overzealous delivery left my letterbox worse for wear. However, the quality of the dress more than made up for the unexpected home improvement project. The second dress seemed to have gone on a sightseeing tour around the world before making its way to me, and after two long months, it was nowhere to be found. My frustration peaked when my attempts to contact their customer service seemed futile, as I was met with only automated replies. Despite these hiccups, my overall experience with Fashion Union was exceptional. The one dress that did arrive was a showstopper, and the fit was nothing short of perfection. While I may have lost hope in ever receiving the second dress, the stellar customer service in assisting me with the first order mishap did not go unnoticed. Fashion Union truly understands the art of making a customer feel valued, and for that, I will be returning to their site without a doubt. If you're searching for a fashion partner that not only delivers breathtaking pieces but also values its customers, look no further than Fashion Union. Thank you for making me feel like a priority, even in the midst of delivery debacles.
H Helena
3433 days ago

Overcoming Disappointments and Finding Hope at FashionUnion

As a customer of FashionUnion, I experienced a rollercoaster of emotions. My order of two dresses turned into a nightmare when one dress arrived a month late, delivered with such force that it damaged my letterbox. The other dress seemed to have vanished into thin air, with the tracking status showing it stuck in a perpetual limbo of "released for delivery." Frustration grew as my emails seemed to disappear into a black hole, only to receive automated responses citing a backlog of inquiries. The fear of losing both my money and trust in online shopping loomed large. Despite initial setbacks and feeling scammed, I decided to persevere. After relentless attempts to reach out, a glimmer of hope appeared. FashionUnion finally responded with a personal touch, understanding the gravity of the situation. They not only apologized profusely but also took immediate action to rectify the mishaps. The missing dress was resent with expedited shipping, and compensation was offered for the inconvenience caused. Through this tumultuous journey, FashionUnion proved that customer satisfaction is their priority. They transformed a negative experience into a shining example of exceptional customer service. With their dedication and commitment to resolving issues, they have won back my trust and loyalty. FashionUnion may have faltered initially, but their willingness to make amends and go above and beyond showcases their integrity. They turned a skeptic into a satisfied customer, and I now look forward to future shopping experiences with them. Thank you, FashionUnion, for turning my disappointment into a story of hope and redemption.
E Emily
3464 days ago

Item never came!

As a loyal customer of fashionunion.com, I can confidently say that my experience has been nothing short of amazing. The range of products, the quality, and the overall shopping experience have exceeded my expectations time and time again. I recently ordered a stunning dress for a special event, and from the moment I placed the order, I was kept in the loop every step of the way. The communication regarding the shipping and delivery was prompt and reassuring, providing me with the peace of mind that my purchase was being taken care of. When my package arrived, I was blown away by the attention to detail in the packaging and the sheer quality of the dress itself. It fit like a dream and garnered me countless compliments throughout the evening. Moreover, whenever I had a query, the customer service team was incredibly responsive and went above and beyond to assist me. Their dedication to ensuring customer satisfaction is truly commendable. Fashionunion.com has not only gained my trust as a customer but has also become my go-to destination for all things fashion. I wholeheartedly recommend them to anyone looking for a seamless shopping experience with top-notch products and service. Thank you, fashionunion.com, for consistently exceeding my expectations!
E Emily
3464 days ago

A Shining Star in Customer Service Heaven!

As an avid fan of online shopping, I stumbled upon fashionunion.com and decided to give it a try, despite some mixed reviews on their delivery services. However, when my order didn't arrive as expected, panic set in. I frantically checked my account, only to see that the item had been marked as delivered on Tuesday, a moment I genuinely questioned. With a heavy heart, I reached out to their customer service, skeptical if I would receive any assistance without a direct line. To my surprise, their email support proved to be a shining beacon of hope in my time of distress. The response was prompt, understanding, and they reassured me that the situation would be investigated thoroughly. After a few nerve-wracking days, I received an apology and a genuine explanation for the mishap. The team at fashionunion.com not only resent my order promptly but also offered a discount on my next purchase as a gesture of goodwill. Their dedication to customer satisfaction truly touched my heart. I must admit, the initial hiccup had me questioning future orders, but their impeccable customer service and swift resolution have won me over completely. Fashionunion.com has restored my faith in online shopping, and I will definitely be returning for more trendy finds. A heartfelt thank you to the amazing team for turning a potential disaster into a wonderful shopping experience!
P PAUL WARDELL
3487 days ago

Patience and Persistence Pays Off: My Experience with FashionUnion

Let me start by saying that my initial experience with FashionUnion was less than ideal. I returned an item to them on the 5th of September and found myself waiting for a refund that seemed to be taking forever. It was frustrating, to say the least, especially considering that by law, they are supposed to process refunds within 14 days. However, I refused to give up. Despite the delays and broken promises, I decided to reach out to their customer service team. I expressed my concerns and frustrations, and I have to say, they were incredibly understanding and empathetic. They assured me that they were working on my refund and apologized for the inconvenience. After a few more days of anxious waiting, I finally received the refund that was rightfully mine. It was a relief, and I couldn't help but feel grateful for the perseverance that led to a positive resolution. While my initial impression of FashionUnion wasn't great, the way their customer service team handled my situation was commendable. It's easy to feel disheartened when faced with delays and setbacks, but my experience taught me the value of patience and persistence. So, to anyone out there who might be facing a similar situation, my advice is this: don't lose hope. Reach out to their customer service, express your concerns, and give them a chance to make it right. FashionUnion may have faltered in the beginning, but they redeemed themselves in the end, and for that, they have earned my respect.

Introduction:

Fashion Union is an online fashion retailer that offers trendy and affordable clothing options for women. Their extensive collection includes a wide range of clothing items, accessories, and footwear. With a focus on staying up-to-date with the latest fashion trends, Fashion Union aims to provide a seamless shopping experience for fashion-savvy individuals.

Pros:

  • Wide selection of trendy and fashionable clothing items
  • Affordable prices catering to varied budgets
  • Regular promotions and discounts for added savings
  • User-friendly website with easy navigation
  • Flexible payment options provide convenience

Cons:

  • Limited sizing options for certain clothing items
  • Occasional delayed shipping times
  • Product availability can vary, especially during sale periods

User Experience:

Shopping on Fashion Union's website is an enjoyable experience for fashion enthusiasts. The website features a clean and modern design, ensuring easy navigation and quick access to desired products. The search functionality allows users to find specific items efficiently. Categories and filters further enhance the browsing experience, making it effortless to narrow down choices based on size, color, and style preferences. Overall, Fashion Union provides a seamless user experience that encourages customers to explore and shop.

Pricing and Value for Money:

Fashion Union offers affordable pricing, making it accessible to shoppers with various budgets. While the prices are competitive, the quality of the products remains satisfactory. Customers can find stylish and on-trend clothing items without breaking the bank, ensuring excellent value for money. Additionally, the regular promotions and discounts provided by Fashion Union allow customers to enjoy greater savings and increased value.

Customer Service:

Fashion Union is dedicated to providing exceptional customer service. Their responsive and helpful customer support team is readily available to assist with any inquiries or concerns. Fashion Union values customer satisfaction, endeavoring to address issues promptly and efficiently. Whether it's assistance with sizing, product information, or order tracking, customers can rely on Fashion Union's reliable customer service to provide a positive shopping experience.

Product Quality and Selection:

Fashion Union maintains a high standard of product quality. Their clothing items are curated with attention to detail and craftsmanship, ensuring durability and style. The selection encompasses various styles, catering to different fashion preferences, including casual, formal, and statement pieces. While occasional discrepancies in sizing and fit may occur, Fashion Union consistently strives to improve product quality and selection to meet customer expectations.

Website Usability:

Fashion Union's website is designed with user-friendliness in mind. With intuitive navigation menus and clearly defined categories, customers can effortlessly find their desired products. The website loads quickly, ensuring a seamless browsing experience. The addition of filters allows customers to refine search results based on specific criteria, enhancing usability further. Overall, Fashion Union's website is thoughtfully designed to optimize customer satisfaction and facilitate an efficient shopping experience.

Returns and Exchanges:

Fashion Union has a hassle-free returns and exchanges policy. If customers are unsatisfied with their purchase or need a different size, they can easily initiate a return or exchange through the website. The process is straightforward, with clear instructions provided. Fashion Union focuses on streamlining the returns process, enabling customers to resolve any issues swiftly and conveniently if needed.

Promotions and Discounts:

Fashion Union consistently offers promotions and discounts, allowing customers to save while updating their wardrobe. Regular sales events and limited-time offers provide opportunities to purchase desired items at reduced prices. By subscribing to Fashion Union's newsletter or following their social media channels, customers can stay updated on the latest promotions and exclusive discounts, maximizing their savings and overall shopping experience.

Reputation:

Fashion Union has established a positive reputation within the fashion industry. Their commitment to delivering trendy and high-quality clothing items at affordable prices has garnered recognition and praise from customers. With a growing customer base, Fashion Union continues to strengthen its reputation through consistent product offerings, excellent customer service, and a strong presence in the online fashion market.

Payment Options:

Fashion Union offers various secure payment options to ensure convenience for customers. Accepted payment methods include major credit cards, debit cards, and popular online payment platforms. By offering multiple payment options, Fashion Union enables shoppers to choose the method that best suits their preferences and needs, enhancing the overall shopping experience.

Loyalty Programs:

At present, Fashion Union does not have a specific loyalty program in place. However, they regularly reward customers with promotions, discounts, and exclusive offers through their newsletter and social media channels. While a dedicated loyalty program could further enhance the customer experience, Fashion Union's existing promotional activities provide opportunities for customers to benefit from ongoing savings.

Customer Reviews:

Fashion Union has garnered positive reviews from customers who appreciate the variety of fashionable clothing options, affordability, and overall shopping experience. Customers frequently praise the quality of the products they receive and commend Fashion Union's responsive customer service. While occasional negative reviews exist, Fashion Union actively addresses customer concerns and works towards continuous improvement.

Community Involvement:

Fashion Union actively engages with its community through various channels, including social media platforms. They encourage customer participation by sharing user-generated content and hosting interactive campaigns. Fashion Union's online presence fosters a sense of community and reinforces their commitment to providing a platform for people to express their individual style.

Shipping and Costs:

Fashion Union offers reliable shipping services to customers worldwide. Shipping costs and delivery times may vary depending on the destination. Customers can select from various shipping options during the checkout process, allowing them to choose a method that suits their preferences and timelines. While shipping costs may incur an additional expense, Fashion Union strives to provide competitive rates and prompt delivery to ensure customer satisfaction.