Fastweb Reviews

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40 Reviews

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In the Telecommunications Service Provider category

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A ALBERTO VIRTUANI
71 days ago

Exceptional Service Beyond Expectations

My experience with fastweb.it has been nothing short of exceptional. From the moment I reached out for assistance, their availability and efficiency were truly remarkable. The team went above and beyond to address my concerns promptly and with the utmost professionalism. Not only did they provide a solution to my issue in a timely manner, but they also took the time to ensure that I fully understood the resolution. Their dedication to customer satisfaction was evident in every interaction, making me feel valued and supported throughout the process. I can confidently say that fastweb.it sets the standard for outstanding service in the industry. Their commitment to excellence and personalized approach have earned my trust and loyalty. I highly recommend fastweb.it to anyone seeking top-notch quality and unwavering support.
K K Fahnestock
72 days ago

Italian Charm and Exceptional Service: A Grateful Customer’s Experience with FastWeb

When I think of my experience with FastWeb, one name stands out - Felice or Jimmy (mi dispiace si non ricordo il nome). This individual went above and beyond to assist me with closing my account, demonstrating fluency in both English and Italian to ensure clear communication. Their professionalism and patience truly shone through, leaving me thoroughly impressed. Felice or Jimmy's dedication to their job is commendable, and I wholeheartedly believe they deserve not just a raise, but also recognition for their outstanding customer service. Grazie mille 🙏🙏🙏 remains the only fitting response to such exceptional assistance. Thank you, FastWeb, for having such a gem in your team! If you're seeking a company that values customer satisfaction and goes the extra mile, look no further than FastWeb. Their staff members like Felice or Jimmy are a testament to the Italian charm and high standard of service that sets them apart in the industry.
R RAMBABU KAKADA
74 days ago

Connecting Made Effortless: A Seamless Experience with Fastweb.it

Embarking on my online journey with Fastweb.it was nothing short of phenomenal. The platform's promise of fast and easy connectivity truly resonated with my experience. From the moment I signed up, I was greeted with a seamless interface that made connecting with people a breeze. Navigating through the website was a delight; the user-friendly layout and quick loading times ensured that I could effortlessly browse and engage with others in no time. Whether I was chatting with friends or exploring new connections, Fastweb.it's speed and efficiency were unparalleled. Not only did I find the platform to be lightning-fast, but the process of connecting with people felt natural and effortless. The intuitive design of Fastweb.it made it a joy to interact with others, fostering connections that were both meaningful and genuinely enjoyable. In a world where time is of the essence, Fastweb.it stood out as a beacon of efficiency and simplicity. Thanks to this platform, connecting with people has never been easier. Fastweb.it has truly redefined the way I engage with others online, making every interaction a memorable and fulfilling experience.
G GIUSEPPE RISICATO
80 days ago

Exemplary Efficiency and Courteous Service

I recently had the pleasure of experiencing the exceptional service provided by fastweb.it, and I must say, I was thoroughly impressed. From the moment I reached out for assistance, their team displayed unparalleled efficiency in addressing my queries and concerns. Not only did they resolve my issues promptly, but they did so with a level of professionalism that truly sets them apart. What truly stood out to me was the courtesy extended by every member of their team. Each interaction was marked by a genuine willingness to help and a friendly demeanor that made me feel valued as a customer. It's rare to come across a company that not only delivers on its promises but does so with a smile. I can confidently say that my experience with fastweb.it was nothing short of exceptional, and I would highly recommend their services to anyone in need of reliable and customer-centric solutions. Kudos to the team for setting the bar high in terms of efficiency and courtesy!
C CAMILJ MALJICI
81 days ago

Exemplary Service and Unmatched Support at Fastweb

I am thrilled to share my outstanding experience with Fastweb in Bergamo. The level of efficiency and support provided by their team surpassed all my expectations. From the moment I reached out for assistance, I was greeted with warmth and professionalism that put me at ease instantly. The staff at Fastweb in Bergamo went above and beyond to address my needs promptly and effectively. Their dedication to customer satisfaction truly sets them apart from others in the industry. Not only did they resolve my issue swiftly, but they also took the time to ensure that I fully understood the solution provided. I am genuinely impressed by the exceptional service I received at Fastweb. Their efficiency and willingness to assist customers demonstrate a level of commitment that is rare to find. I wholeheartedly recommend Fastweb to anyone seeking reliable and top-notch service. Thank you, Fastweb, for your exemplary support!
M Marco
84 days ago

Efficiency and Kindness: A Customer’s Heartfelt Experience with Fastweb.it

When I first signed up with Fastweb.it, I expected a reliable internet service provider, but what I didn't anticipate was the exceptional level of efficiency and kindness that would come along with it. From the moment I contacted their customer service team with a query, I was treated with utmost respect and empathy. Not only did Fastweb.it resolve my issue promptly, but they also went above and beyond to ensure that I was completely satisfied with their service. The level of professionalism and dedication demonstrated by their team truly sets them apart from other providers. In today's fast-paced world, where genuine care and attention to customers seem to be dwindling, Fastweb.it shines brightly as a beacon of hope. I am beyond grateful for their efficient service and the kindness they extended to me as a customer. If you're looking for a reliable internet service provider that values its customers and treats them with the respect they deserve, look no further than Fastweb.it. I can wholeheartedly recommend them for their efficiency, reliability, and above all, their exceptional kindness.
C CAMILLA LEVANTI
85 days ago

Daniela at fastweb.it: A True Gem for Efficiency and Excellence

Having experienced the exceptional service provided by Daniela at fastweb.it, I cannot help but express my utmost admiration and appreciation for her unparalleled efficiency. From the moment I reached out for assistance with my internet service, Daniela handled my queries with precision and promptness, leaving me thoroughly impressed. Not only did Daniela resolve my concerns swiftly, but she also went above and beyond to ensure that I was fully satisfied with the outcome. Her professionalism and dedication shone through in every interaction, making me feel valued as a customer. Thanks to Daniela's expertise and unwavering commitment to excellence, my experience with fastweb.it has been nothing short of extraordinary. I am truly grateful for her exceptional service and would highly recommend her to anyone seeking top-notch assistance. In a world where customer service often falls short, Daniela stands out as a beacon of reliability and efficiency. Thank you, Daniela, for your outstanding support and for setting the bar high in customer satisfaction!
E Elisa Cavazzuti
87 days ago

Unveiling Top-Notch Support with Francesca at Fastweb.it

When it comes to customer service, Fastweb.it truly excels. My recent experience with Francesca left me thoroughly impressed with the level of assistance and clarity provided. Francesca's availability and clear communication made resolving my query a breeze. She not only addressed my concerns promptly but also took the time to ensure I understood the solution thoroughly. I appreciate companies that prioritize customer satisfaction, and Fastweb.it has certainly set a high standard with Francesca's exceptional support. Her professionalism, patience, and willingness to go the extra mile truly made a lasting impression on me. I can confidently say that with Francesca on their team, Fastweb.it has won my loyalty as a satisfied customer. Kudos to Fastweb.it for their commitment to exemplary customer service, and a special thank you to Francesca for her invaluable assistance! If you're looking for a reliable provider with top-notch support, look no further than Fastweb.it – they never disappoint.
R ROSA VILMA AMAYA DE HERNANDEZ
94 days ago

Exemplary Service and Warm Welcome at Fastweb.it by Rosario

From the moment I stepped into the Fastweb.it store on Via Dante, I was greeted with unparalleled courtesy and warmth by Rosario. His friendly smile and genuine interest in understanding my needs made my experience truly exceptional. Not only did he patiently guide me through the various options available, but he also took the time to explain each service in detail, ensuring that I made an informed decision. Rosario's professionalism and dedication to customer satisfaction were evident throughout my visit, leaving me impressed and grateful for such outstanding service. Fastweb.it is truly fortunate to have Rosario as a representative, as his exceptional customer service skills have undoubtedly left a lasting impression on me. Thank you, Rosario, for making my visit a memorable one!
F Francesco Colucci
98 days ago

Exemplary Service and Unwavering Support: A Testimonial for Fastweb.it

Diving deep into my experience with Fastweb.it, I am compelled to share the outstanding level of service I have received. The phrase "Tutto ok personale sempre disponibile" truly encapsulates the essence of my interactions with their dedicated team. From the moment I reached out with my inquiries, the staff at Fastweb.it exhibited unparalleled professionalism and a willingness to assist me every step of the way. Their commitment to customer satisfaction was evident in the prompt responses and comprehensive solutions they provided. What truly sets Fastweb.it apart is not just the quality of their services, but the genuine care and support they offer to their customers. In moments of uncertainty or technical difficulties, their team exuded patience and expertise, guiding me through any challenges I faced with ease. In a world where customer service can often feel transactional, Fastweb.it has redefined the meaning of personalized support. Their unwavering dedication to ensuring "Tutto ok" not only met, but exceeded my expectations, leaving me confident in my decision to trust them with my telecommunications needs. If you are seeking a provider that goes above and beyond in delivering exceptional service and support, look no further than Fastweb.it. My journey with them has been nothing short of exemplary, and I wholeheartedly recommend their services to anyone in search of a reliable and customer-centric telecommunications partner.
A AMEDEO LONARDO
109 days ago

Exceptional Service and Support at Fastweb.it Emilia Center

As a long-time customer of Fastweb.it, I have had the pleasure of experiencing their exceptional service and support at the Emilia Center. The team there is truly molto gentili ed efficienti, which means very kind and efficient in English. From the moment I walked in, I was greeted with warmth and professionalism. The staff took the time to understand my needs and provided me with personalized solutions that truly exceeded my expectations. Their efficiency in handling my inquiries and addressing any issues was truly impressive. Not only did they provide me with top-notch technical support, but they also made sure that I felt valued as a customer. The level of care and attention to detail that I received at the Emilia Center is unmatched. It's clear that the team takes pride in their work and goes above and beyond to ensure customer satisfaction. I can confidently say that the service and support I received at Fastweb.it Emilia Center have made me a loyal customer for life. I highly recommend their services to anyone seeking reliable internet solutions coupled with outstanding customer care. Grazie mille, Fastweb.it, for setting the bar high in customer service!
M Moreno Mangoni
117 days ago

An Oasis of Patience: My Journey with the Fastweb.it App

Embarking on my digital adventure with the Fastweb.it app, I was drawn in by the promise of convenience and excitement. However, as I navigated through the virtual realm of Up Party, a sense of frustration began to creep in. The app seemed to lag behind my every touch, testing the limits of my patience. While others might find the thrill of winning prizes energizing, for me, it was a blessing in disguise that victory eluded me. The potential rewards, as enticing as they may be, would have only added to my digital burdens, gathering dust in the corner of virtual storage. Despite the sluggish pace and the lack of tangible gains, I found solace in this unexpected turn of events. It allowed me to appreciate the journey rather than the destination, sparking a newfound gratitude for the present moment. In a world that glorifies speed and instant gratification, my experience with the Fastweb.it app served as a gentle reminder to embrace the art of patience, savoring each interaction and finding joy in the simplicity of the process. So, to all fellow travelers in the digital realm, I invite you to join me in this oasis of patience, where the journey itself becomes the ultimate reward.
D DEBORA PRISCO
138 days ago

Crew tremendous disponibile e compressibile…

My assessment for fastweb.it Crew tremendous disponibile e compressibile a chi non è del settore
S Sergio Scafetti
142 days ago

Fastweb.it went above and beyond to assist me!

I cannot thank Fastweb.it enough for their exceptional service. The staff was not only prepared and knowledgeable but also incredibly kind and patient. When I reached out to them with a concern, they went above and beyond to assist me. Their willingness to help and their friendly demeanor truly made my experience with Fastweb.it outstanding. I highly recommend their services to anyone in need of reliable and supportive assistance. Thank you, Fastweb.it, for your exceptional customer service!
C Cinzia Donati
146 days ago

Assistenza impeccabile e problemi…

As a loyal customer of fastweb.it, I can attest to the exceptional level of assistance they provide. The speed and efficiency with which they resolved my issues left me thoroughly impressed. Not only did they address my concerns promptly, but the support team also exhibited professionalism and genuine care throughout the process. My experience with fastweb.it has been nothing short of outstanding. The seamless assistance and swift resolution of problems have solidified my trust in their services. I can confidently recommend fastweb.it to anyone seeking reliable and efficient support for their internet needs. Thank you, fastweb.it, for your impeccable service!

Introduction

Fastweb.it is one of the leading internet service providers in Italy. Established in 1999, Fastweb.it has consistently provided reliable and high-speed internet connections to residential and business customers. With a wide range of services and packages, they aim to cater to the diverse needs of their customers.

Pros and Cons

  • Pros:
    • Fastweb.it offers blazing-fast internet speeds, ensuring a smooth browsing experience for its users.
    • They have a wide coverage area, making it available to customers in various cities across Italy.
    • Fastweb.it offers flexible pricing plans, allowing customers to choose a package that suits their needs and budget.
    • Their customer service is highly responsive and knowledgeable, assisting customers with any issues they may face.
  • Cons:
    • Some customers have reported occasional service outages or disruptions, affecting their internet connectivity temporarily.
    • The pricing plans may be slightly higher compared to other internet service providers in the market.

User Experience

Fastweb.it has designed its website to be user-friendly and navigable. The homepage provides easy access to the various services offered, allowing users to quickly find the information they need. The website also includes a search feature, enabling users to search for specific information or packages. Overall, the user experience on the website is smooth and hassle-free.

Pricing and Value for Money

Fastweb.it offers a range of pricing plans to cater to different customer requirements. While their prices may be slightly higher compared to some competitors, the high speed and reliability of their internet make it worth the investment. Customers can choose from different packages based on their usage and budget, ensuring they get value for their money.

Customer Service

Fastweb.it prides itself on providing excellent customer service. Their support team is available round-the-clock to assist customers with any issues they face. Whether it's technical troubleshooting, billing inquiries, or general queries, Fastweb.it's customer service team is highly responsive and strives to resolve issues promptly.

Product Quality and Selection

Fastweb.it offers reliable and high-quality internet services to its customers. They utilize advanced technology to deliver fast and stable internet connections. With a range of packages and options available, customers can choose the one that best suits their needs, ensuring they receive a seamless internet experience.

Website Usability

Fastweb.it's website is designed with usability in mind. The layout is clean and intuitive, making it easy for users to navigate and find relevant information. The website also loads quickly, ensuring a smooth browsing experience. The inclusion of a search feature further enhances the website's usability, enabling users to find specific information efficiently.

Returns and Exchanges

Fastweb.it follows a fair returns and exchanges policy. In the event of any service dissatisfaction or technical issues, customers can contact their customer service team to initiate the process. Fastweb.it aims to resolve any issues promptly and efficiently to ensure customer satisfaction.

Promotions and Discounts

Fastweb.it offers various promotions and discounts throughout the year to attract new customers and reward existing ones. These promotions may include reduced prices, free upgrades, or additional services at no extra cost. Customers can regularly check their website or subscribe to their newsletter to stay updated on the latest promotions and discounts available.

Reputation

Fastweb.it has built a strong reputation as one of the most reliable and reputable internet service providers in Italy. With their years of experience and commitment to customer satisfaction, they have gained the trust of a large customer base. Fastweb.it's reputation is further reinforced by positive customer reviews and industry recognition.

Payment Options

Fastweb.it offers multiple convenient payment options to its customers. Customers can choose to pay their bills online via credit/debit cards or opt for automatic bank transfers. The flexibility in payment options ensures that customers can choose the method that is most convenient for them.

Loyalty Programs

Fastweb.it offers loyalty programs to reward their long-term customers. These programs may include discounts on future packages or additional benefits for loyal customers. By participating in these loyalty programs, customers can enjoy added advantages and savings.

Customer Reviews

Customer reviews of Fastweb.it are generally positive, highlighting the speed, reliability, and quality of their internet services. Customers appreciate the excellent customer service provided by Fastweb.it, as well as the flexibility in pricing plans. However, there may be some negative reviews addressing occasional service disruptions or higher pricing compared to competitors.

Community Involvement

Fastweb.it demonstrates its commitment to the community through various initiatives and partnerships. They actively engage in corporate social responsibility projects, supporting educational programs, environmental causes, and social welfare organizations. Fastweb.it's community involvement showcases their dedication to making a positive impact beyond their internet services.

Shipping and Costs

As an internet service provider, Fastweb.it does not involve shipping physical products. However, they ensure prompt installation of their services by scheduling appointments with customers. There may be installation costs associated with their services, which can vary depending on the package chosen.

In conclusion, Fastweb.it is a reliable and reputable internet service provider in Italy, offering fast and high-quality internet connections to its customers. With their user-friendly website, excellent customer service, and various pricing options, they cater to the diverse needs of residential and business users. While occasional service disruptions and relatively higher pricing compared to competitors may exist, the overall customer experience and value for money are commendable. Fastweb.it's positive reputation, wide coverage area, and commitment to customer satisfaction make it a top choice for customers seeking reliable and high-speed internet services in Italy.