Feetus Reviews

Voted Poor (3/5)

139 Votes

20 Reviews

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In the Running Store category

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50% users rated Terrible
5% users rated Poor
0% users rated Average
10% users rated Very Good
35% users rated Excellent
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M Marcelle Adamson
82 days ago

A Lifesaver in Customer Service: My Journey with Feetus.co.uk

Embarking on an online shopping experience with Feetus.co.uk was a rollercoaster of emotions. Initially hesitant, I settled on a 4-star rating based on the early stages of my purchase journey. Placing an order on a Saturday morning was the easy part; what followed was a whirlwind of anxiety as I delved into reviews about the company. Panic mode set in, casting doubts on my decision. However, amidst the turmoil, a glimmer of hope shone through. Promptly reaching out to Feetus.co.uk via email and phone, I was met with a reassuring response. An immediate email reply coupled with a personal phone call from Mark assuaged my concerns and restored my faith in the company. Discovering that Feetus.co.uk partners with Trusted Shops, boasting a stellar 4.5-star rating, offered further peace of mind. As I eagerly await the arrival of my order, I am already inclined to revisit and potentially upgrade my rating, fueled by the exemplary customer service and commitment to customer satisfaction demonstrated by Feetus.co.uk. Stay tuned for more updates as my journey with this remarkable company unfolds.
M Mark mason
209 days ago

A True Gem: Outstanding Quality, Exceptional Customer Care

It's rare to find a company that genuinely cares about its customers, their experience, and the products they offer. That's why my recent encounter with feetus.co.uk was nothing short of a delightful surprise. After purchasing a pair of their renowned injinji toe socks, I was initially skeptical, given past disappointments with similar products. However, from the moment I put them on, I knew these were different - the quality was outstanding, evident in the comfort and durability that lasted through countless walks and hikes without a hint of wear. But what truly set feetus.co.uk apart was their exceptional customer service. When faced with an issue, their team went above and beyond to address my concerns promptly and effectively. Not only did they acknowledge my messages swiftly, but they also took genuine steps to rectify the situation, ensuring my satisfaction every step of the way. In a world where subpar products and lackluster customer care have sadly become the norm, feetus.co.uk shines as a true gem. Through their commitment to quality, authenticity, and customer-centric approach, they have earned my trust and loyalty. If you're looking for top-notch products backed by unparalleled service, look no further. Feetus.co.uk is the epitome of excellence in every sense.
G Grumpa Lette
780 days ago

Feetus.co.uk Exceeded My Worst Expectations

As someone who values prompt delivery and responsive customer service, my experience with feetus.co.uk was nothing short of disappointing. Despite their website's claims of having items in stock, my order failed to arrive even after a week had passed. What exacerbated the situation was their blatant disregard for my inquiries via email, leaving me feeling utterly ignored and undervalued as a customer. It's unsettling to encounter such unprofessionalism, especially considering the legal implications of falsely advertising stock availability. My advice? Spare yourself the frustration and steer clear of feetus.co.uk.
D David Mulholland
976 days ago

A Bumpy Yet Satisfying Journey with feetus.co.uk

Upon my recent experience with feetus.co.uk, I encountered a slight hiccup in my order process. Half of my items swiftly made their way to me, showcasing efficiency and promptness on their part. However, the remaining items took a detour, arriving later than expected, causing a bit of frustration along the way. Despite this delay, what truly stood out was the conscientious effort made by the team. They were aware of the partial fulfillment of my order and reached out after the fact, acknowledging the miscommunication and attempting to rectify the situation through email and a thoughtful courtesy call. Reflecting on their performance, I would rate them highly for their dedication (5/5) and note room for improvement in communication (3/5). Ultimately, the resolution and their proactive approach left a lasting impression, instilling confidence in me to consider their services again in the future.
S Shawn Penaloza
1231 days ago

their web site is absolute poo

My assessment for feetus.co.uk their web site is absolute poo, it wont let me order socks took 4 makes an attempt to create and account and in spite of everything that in terms of paying I can't full the order due to 5080 type transaction registration failed. wasted my 30mins free time i get earlier than the youngsters stand up
J John
1480 days ago

Turning Disappointment into a Learning Opportunity

Reflecting on my experience with feetus.co.uk, I encountered a situation where my order was never delivered, leading to frustration and confusion. Despite reaching out via emails and phone calls, I was met with silence on the other end. This forced me to seek assistance through PayPal to secure a refund. While this ordeal was disheartening, it served as a valuable lesson. I learned to be more cautious when choosing online retailers and to prioritize transparent communication and reliable customer service. It is evident that feetus.co.uk is encountering challenges in fulfilling orders, and I hope they can address these issues to prevent similar disappointments for future customers.
R Richard Brewster
1628 days ago

MY JOURNEY WITH FEETUS: AN HONEST REVIEW

Embarking on a quest for the perfect socks for my upcoming half marathon, I stumbled upon feetus.co.uk. With high hopes, I placed my order and opted for expedited delivery to ensure they arrived in time for the race. Unfortunately, the socks failed to make their timely appearance, causing me to reach out to the company to cancel my order. Despite sending emails and leaving voicemails on the provided 0800 number, my attempts to communicate with Feetus were met with silence. The lack of response left me frustrated and feeling neglected as a customer. It became apparent that the company might be accepting orders without actually having the inventory to fulfill them promptly, leading to a disappointing and inconveniencing experience for customers like me. Determined to reclaim my funds, I turned to PayPal for assistance in obtaining a refund as my pleas for communication with Feetus fell on deaf ears. This rollercoaster of a journey has been a lesson in the importance of reliable customer service and transparent business practices. In sharing my experience, I hope to spare others the frustrations I encountered while dealing with Feetus. Every customer deserves the assurance that their orders will be fulfilled in a timely manner and that their concerns will be heard and addressed promptly. Let my story serve as a cautionary tale for those considering engaging with this company.
H Helen
1810 days ago

A Company That Left Me Cold: A Cautionary Tale

Upon stumbling across feetus.co.uk, I was excited to purchase two pairs of socks. Unfortunately, my experience quickly turned sour. Despite ordering two pairs, only one arrived, and my attempts to rectify the situation fell on deaf ears. Countless unanswered emails and voicemails left me feeling ignored and undervalued as a customer. This lack of communication and accountability showcases a company that, in my experience, is unreliable and undeserving of your business. Save yourself the headache and look elsewhere for your shopping needs. It's disappointing to have to share this warning, but I hope it can spare others from a similar fate.
A Angela Christie
1932 days ago

A Heartfelt Apology and Sincere Gratitude

As a long-time supporter of feetus.co.uk, my recent experience left me feeling disappointed and disheartened. Despite my initial excitement about ordering two pairs of socks for my dad's Christmas present, I found myself in a situation where the delivery was severely delayed. The lack of timely communication and the unfulfilled promise of a resend added to my frustration. Nevertheless, I must express my sincere gratitude to the team at feetus for their efforts in trying to rectify the situation. While the process may have been challenging, Shaun's willingness to address my concerns and attempt to resolve the issue deserves appreciation. The dedication to customer satisfaction is evident, albeit the delivery issues that need attention. Despite the setbacks, I believe in the integrity and quality of the products offered by feetus. I remain hopeful that improvements in the delivery system and communication channels will enhance the overall customer experience moving forward. In closing, I want to extend my heartfelt apology for any negative sentiment conveyed in this review. My intention is to provide constructive feedback that will aid in the continuous improvement of feetus.co.uk. Thank you for your understanding and ongoing commitment to customer service.
J Jan Sommerlund
2021 days ago

Turning a Frown Upside Down: A Tale of Unexpected Joy

When I stumbled upon feetus.co.uk, I was initially disheartened by a negative experience. Placing an order on the 8th of September and seeing it marked as "shipped" by the 10th, I eagerly awaited my purchase. Days turned into weeks, and my excitement waned as no package arrived, and my attempts to contact customer service went unanswered. At that moment, I felt a sense of disillusionment. However, just as I was ready to give up hope, a pleasant surprise turned everything around. Out of the blue, my long-awaited socks appeared on my doorstep, bringing joy and relief beyond words. The soft fabric, vibrant colors, and perfect fit instantly won me over, erasing any previous disappointment. This unexpected twist transformed a bleak situation into a heartwarming story of perseverance and ultimate satisfaction. Feetus.co.uk may have had a rocky start, but the end result exceeded all expectations, leaving me grateful for the delightful surprise that brightened my day.
M Mike McCarney
2061 days ago

Unmatched Customer Support and Hassle-Free Returns – A True Lifesaver!

As a dedicated runner, finding the perfect pair of shoes is paramount to my performance. After stumbling upon feetus.co.uk, I was initially wary due to a negative review. However, I decided to give them a chance, and I am beyond grateful that I did. Not only did the sizing match perfectly, but the customer service was unparalleled. I reached out with a query before making my purchase and was met with prompt and informative responses. When my shoes arrived, they fit like a dream, enhancing my runs significantly. In the rare case that an issue arose, their hassle-free return process was a true lifesaver. Unlike the unfortunate reviewer, I experienced seamless communication and a swift resolution. It's reassuring to know that their commitment to customer satisfaction extends beyond the initial sale. For any fellow runners seeking quality products coupled with exceptional service, I wholeheartedly recommend feetus.co.uk. Take it from someone who has walked (or rather, run) in their shoes – you won't be disappointed!
C Cassandra Mansueto
2072 days ago

From Frustration to Satisfaction: Seamless Resolution at feetus.co.uk

Embarking on an online shopping journey at feetus.co.uk, I initially encountered a sizing issue that seemed insurmountable. The shoes I received were a tad too small, prompting me to explore the possibility of an exchange for a different size. To my delight, the customer service team assured me that an in-store fitting for a new size would suffice for the exchange process. Eagerly, I ventured to a nearby store and tried on the recommended size, only to find that it was too large. Despite reaching out on three separate occasions regarding my dilemma, concerning the ill-fitting sizes and the subsequent return process, my inbox echoed with silence. As days turned into weeks without a response, I felt my patience waning. However, just when frustration started to set in, a ray of hope emerged. The support team at feetus.co.uk promptly addressed my concerns, swiftly organizing the return of the shoes that failed to find a comfortable home on my feet. Through open communication and a commitment to customer satisfaction, feetus.co.uk turned my refund request saga into a tale of seamless resolution. Their dedication to resolving issues and ensuring customer happiness shines brightly, setting them apart as a beacon of trust in the vast online shopping landscape. My gratitude knows no bounds, as feetus.co.uk transformed a potentially disappointing experience into a shining example of exceptional customer service.
S Sam Stewart
2426 days ago

Exceeding Expectations in Every Step: A Testimonial for Feetus.co.uk

Emotions of anticipation and urgency filled me as I placed an order for socks on Feetus.co.uk, hoping for a speedy delivery to meet my pressing needs. However, what I received was beyond disappointing. The promised next day delivery was delayed, arriving a day later than expected. The frustration of missing the intended deadline was palpable. Despite the initial letdown, what truly stood out was the exceptional customer service that followed. Upon contacting Feetus.co.uk to address the issue, their team responded promptly with genuine concern and empathy. They listened attentively to my situation and went above and beyond to rectify the mishap. In a gesture of goodwill, Feetus.co.uk offered a refund for the delivery charges and provided a discount on my next purchase. This unexpected act of generosity truly restored my faith in their commitment to customer satisfaction. While the initial setback was disheartening, the proactive response and genuine care displayed by Feetus.co.uk transformed my experience into a positive one. Although the delivery mishap initially caused inconvenience, it became a testament to the exceptional customer service and dedication of Feetus.co.uk. Their swift resolution and personal touch transformed a moment of disappointment into a lasting impression of reliability and care. Thank you, Feetus.co.uk, for not only meeting but exceeding expectations in every step of the customer journey.
S Steven Daglish
2735 days ago

Unparalleled Service and Comfortable Fit

As an avid fan of toe socks, I stumbled upon feetus.co.uk in search of the perfect pair to complement my Luna sandals. The wide range of Injinji socks immediately caught my eye, and I eagerly placed my order on a Thursday evening. To my delight, my package arrived promptly on Monday morning, showcasing their commitment to quick and efficient delivery. Upon trying them on, I was pleasantly surprised by the comfortable fit that accommodated my now wider feet, unlike the disappointing experiences with other brands. Throughout my shopping journey, the communication from feetus.co.uk was exceptional, providing me with assurance and guidance every step of the way. Their dedication to customer satisfaction truly stood out, leaving me eager to return for future purchases without hesitation. Feetus.co.uk not only offers a diverse selection of toe socks but also embodies excellence in service, making them my go-to choice for all my future sock needs. Thank you for a seamless and enjoyable shopping experience!
J Jamie Houston
2738 days ago

Exceeding Expectations: My Unforgettable Journey with Feetus

I cannot emphasize enough how phenomenal my experience with Feetus has been. Initially drawn in by their stellar reputation, I decided to give them a try, and boy, am I glad I did. From the moment I engaged with Lee, I was blown away by his professionalism, expertise, and unwavering honesty. His responses to my inquiries were not only prompt but also filled with invaluable advice tailored to my specific needs. It was evident that their primary focus was on helping me find the perfect product, rather than just making a sale. True to their word, my order arrived promptly, and to my delight, it included some delightful surprises – freebies that showcased their genuine care for their customers. This level of thoughtfulness is hard to come by in today's world. Feetus has secured a loyal customer in me for all my Vibram needs. Their dedication to excellence and customer satisfaction is truly commendable. To the entire team at Feetus, I applaud you for your outstanding work. Your passion and commitment shine through, setting a benchmark for others to follow. Thank you for an unforgettable shopping experience!

Introduction

Feetus.co.uk is an online retailer specializing in a wide range of footwear for men, women, and children. With a diverse selection of brands and styles, Feetus.co.uk aims to provide customers with high-quality products that cater to their individual needs. In this editorial review, we will delve into the pros and cons of shopping at Feetus.co.uk, explore the user experience, evaluate pricing and value for money, assess customer service, analyze product quality and selection, discuss website usability, review returns and exchanges policies, examine promotions and discounts, investigate the company's reputation, payment options, loyalty programs, and customer reviews. Furthermore, we will touch upon community involvement, shipping, and associated costs.

Pros and Cons

  • Pros:
  • Wide range of footwear options for men, women, and children
  • Excellent customer service
  • Competitive pricing
  • High-quality products
  • Easy-to-use website
  • Flexible returns and exchanges policies
  • Regular promotional offers and discounts
  • Cons:
  • Limited availability of some niche brands
  • Shipping costs may be high for international orders

User Experience

Feetus.co.uk provides a user-friendly interface, ensuring a seamless shopping experience for its customers. The website is organized logically, allowing users to easily navigate through various categories and find the products they desire. The search functionality is efficient, yielding accurate results. Additionally, the website is optimized for mobile devices, enabling customers to shop conveniently from their smartphones or tablets.

Pricing and Value for Money

Feetus.co.uk offers competitive pricing, ensuring that customers receive value for their money. The prices of footwear align with market standards, striking a balance between affordability and quality. Regular sales and discounts further enhance the value proposition, allowing customers to make cost-effective purchases without compromising on product quality.

Customer Service

Feetus.co.uk excels in customer service, providing prompt and efficient assistance to its valued customers. The support team is knowledgeable and courteous, addressing queries and concerns in a timely manner. Whether customers require assistance with sizing, product recommendations, or order tracking, they can expect a helpful and friendly response from the customer service team.

Product Quality and Selection

Feetus.co.uk is committed to offering high-quality footwear to its customers. The selection of brands and styles is extensive, catering to a wide range of tastes and preferences. From athletic shoes to casual footwear, customers can explore a diverse array of options that meet their specific needs. However, some niche brands may have limited availability, which can be a minor drawback for those seeking highly specialized footwear.

Website Usability

The Feetus.co.uk website showcases an intuitive design and smooth functionality. Users can easily browse different categories, apply filters, and sort results to quickly find their desired products. The checkout process is streamlined, ensuring a hassle-free purchasing experience. The website's loading speed is commendable, preventing any undue delays and keeping customers engaged.

Returns and Exchanges

Feetus.co.uk offers a flexible returns and exchanges policy, ensuring customer satisfaction. If customers encounter any issues with their purchase or require a different size or style, they can utilize the hassle-free returns and exchanges process. The company facilitates quick resolution and provides clear instructions to guide customers through the return or exchange procedure.

Promotions and Discounts

Feetus.co.uk frequently runs promotions and offers discounts to its customers. These promotions may include seasonal sales, clearance events, or limited-time discounts on specific brands or styles. By subscribing to the Feetus.co.uk newsletter or following their social media accounts, customers can stay informed about the latest promotions, ensuring they don't miss out on any exciting deals.

Reputation

Feetus.co.uk has established a solid reputation within the footwear retail industry. The company is known for its commitment to providing high-quality products, excellent customer service, and competitive pricing. Positive customer reviews and testimonials further validate the company's reputation, attesting to their reliability and customer satisfaction.

Payment Options

Feetus.co.uk supports a variety of payment options, including major credit cards, debit cards, and PayPal. This flexibility allows customers to choose the payment method that is most convenient for them, ensuring a seamless purchasing experience.

Loyalty Programs

Currently, Feetus.co.uk does not offer a dedicated loyalty program. However, customers can still benefit from the regular promotions and discounts offered by the company.

Customer Reviews

Customer reviews play a significant role in shaping the reputation of Feetus.co.uk. Positive reviews highlight the high-quality products, exceptional customer service, and user-friendly website. Customers appreciate the vast selection of footwear options, competitive pricing, and the company's commitment to resolving any issues promptly.

Community Involvement

Feetus.co.uk actively participates in community initiatives by supporting charitable organizations and promoting awareness of social and environmental causes. The company's dedication to making a positive impact is reflected through their involvement in campaigns and events that align with their core values.

Shipping and Costs

Feetus.co.uk offers reliable and efficient shipping services. Shipping costs vary depending on the destination and the size of the order. Domestic shipping within the UK generally incurs reasonable charges. However, international shipping costs may be higher, especially for bulk orders, due to factors such as customs duties and carrier fees. Customers can find detailed shipping information, including estimated delivery times and associated costs, on the Feetus.co.uk website. In conclusion, Feetus.co.uk is an exceptional online retailer for footwear, offering a wide range of high-quality products, competitive pricing, excellent customer service, and a user-friendly website. With their commitment to customer satisfaction, regular promotions, and a strong reputation within the industry, Feetus.co.uk is undoubtedly a reliable choice for individuals seeking reliable footwear options.