Users Voice for Fender

55% users rated Terrible
0% users rated Poor
0% users rated Average
10% users rated Very Good
35% users rated Excellent
Pie Chart Review Representation for Fender
Fender Overall rating
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Pricing
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User Interface
Quality

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Review article published on: 22 Mar 2019

Last updated by on 08 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Sep 2022 5 2.2 5 4.5 1.4 1
Oct 2022 5 1.4 1 3.6 1 1
Nov 2022 4.4 1.1 5 4.4 5 1
Dec 2022 5 5 5 5 2.2 5
Mar 2023 4 1.3 2 4.1 5 1
Line Chart for Rating of peer stores

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Detailed Fender Review by

Introduction

Fender is a popular brand among guitar enthusiasts and aspiring musicians. They have been in the market since 1946, and over the years, they have become a household name in the music industry. Fender is known for producing high-quality instruments that are both aesthetically pleasing and produce a rich sound. In recent years, Fender has expanded its product line to include apparel, accessories, and digital offerings. Their website, Fender.com, is a one-stop-shop for all things Fender.

Pros and Cons

Pros: - Wide range of products, spanning from guitars to apparel - Free shipping on orders over $50 - Financing options available - Product registration and warranty information available on the website - Comprehensive FAQs section Cons: - Higher prices compared to competitors - Limited discounts and promotions - Limited selection of products for left-handed players

User Experience

Fender.com has a clean and organized layout that makes navigation a breeze. The website is easy to use and provides detailed information about each product. The search function is also highly efficient, allowing users to find what they're looking for quickly.

Pricing and Value for Money

Fender.com products can be on the pricey side compared to other brands in the market. However, Fender instruments are known for their high-quality sound and craftsmanship, making them a worthwhile investment for serious musicians. Financing options are available for those who cannot afford to pay the full amount upfront.

Alternatives

Some popular alternatives to Fender include Gibson, Yamaha, and Martin. These brands offer similar products at competitive prices.

Customer Service

Fender.com's customer service is highly rated among customers. They provide multiple channels for contacting their support team, including email and phone support. The website also has a comprehensive FAQs section that addresses common concerns and questions.

Product Quality and Selection

Fender is known for producing high-quality instruments, and their product line is extensive. They offer various guitar models, including Stratocaster, Telecaster, and Jazzmaster, among others. Additionally, they also offer bass guitars, acoustic guitars, and amplifiers. Fender.com also has a range of accessories, including cables, straps, and tuners.

Website Usability

Fender.com has a user-friendly interface that makes it easy to navigate. The website is well-designed, and the search function is highly efficient. Additionally, the website has a section that highlights new products, making it easy for customers to keep up with Fender's latest releases.

Returns and Exchanges

Fender.com has a 45-day return policy that allows customers to return their products for a refund or exchange. The product must be in the same condition as when it was received, and the original packaging must be intact. Returns can be initiated through Fender.com's returns portal.

Promotions and Discounts

Fender.com does not offer frequent discounts or promotions, but they do have a sale section on their website that features discounted products.

Reputation

Fender is a reputable brand in the music industry and is known for producing high-quality instruments. They have a loyal following among musicians, and their products are used by professionals and aspiring musicians alike.

Payment Options

Fender.com accepts various payment options, including major credit cards, PayPal, and Affirm. Financing options are also available.

Loyalty Programs

Fender does not have a loyalty program.

Customer Reviews

Fender.com has a section for customer reviews, allowing potential customers to read about others' experiences with the products.

Community Involvement

Fender is known for its involvement in the music community. They sponsor music festivals and events and have a community section on their website, showcasing musicians who use their products.

Shipping and Costs

Fender.com offers free shipping on orders over $50. The website provides information on shipping times and costs during the checkout process.

Fender Recent User Reviews

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Reviewer Name: Gillian Jones

Review Submission Date: 2022-12-06

Review Title: My husband ordered an amp last night
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Review Description: My husband ordered an amp last night, they took the money and we have had no confirmation email or response- cannot get hold of customer services. Now spoken to an advisor who told us systems had gone down, the issue was solved and responses were quick after a worry as money had been taken. Reviewed again to reflect prompt response once phone lines and systems working again

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Reviewer Name: Joel Ryan

Review Submission Date: 2022-08-11

Review Title: I purchased a Fender Squire strat and…
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Review Description: I purchased a Fender Squire strat and Champion 40 amp. Both pieces are wonderful right out of the box. The guitar only needed a slight tuning and holds tune great. The amp has great sound and options. I haven’t played for 56 years, so what a great experience to start again. Fender is the best! Joel Ryan

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Reviewer Name: Apache Viking

Review Submission Date: 2022-07-12

Review Title: My new 2019 fender elite bass Garbage
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Review Description: My new 2019 fender elite bass is utter rubbish. Not even playable at all!!!Why? From the fender factory, The frets are so razor sharp when you Try to play the bloody fender not elite, your fingers are bloody immediately. Hello Fender your new fender elite bass is a pile of junk from the factory, it is so garbage that it renders the bass players fingers on his fretting hand blood Soaked when attempting to play said trash instrument…I called fender and they said to bad sucker we screwed you hahaha…

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Reviewer Name: john radin

Review Submission Date: 2022-06-02

Review Title: Fender Play website is a disaster
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Review Description: Fender Play website is a disaster and the content is clichéd and shallow. Given up even trying to use the site now. Their guitars are "pot luck" for the buyer, some are good some are ok and some are terrible. Like all big companies they lose interest in looking after their customers.

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Reviewer Name: Jajumasu

Review Submission Date: 2022-04-01

Review Title: I've got Fender Vintera Jazzmaster and…
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Review Description: I've got Fender Vintera Jazzmaster and one of the strap buttons was loose and cannot be tightened as the screw keeps rotating and tone control is broken too. The quality control at Fender is deteriorating dramatically so you will need to do a lot of work by yourself to be able to play Fender guitars as normal which is extremely disappointing when you pay such an amount of money. If you can avoid Fender, you should.

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Reviewer Name: Phil Rich

Review Submission Date: 2022-03-28

Review Title: Fender does not support their products…
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Review Description: Fender does not support their products and now make a lot of rubbish. My Fender twins foot pedal went missing the amp is garbage without one. Fender’s response was buy a new amp..no help at all. They market the old image but basically sell trash.. P S. bought a G&L guitar made by George &Leo the original creators of Fender and the quality is spectacular...

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Reviewer Name: sladeng

Review Submission Date: 2022-02-28

Review Title: What to say about the Fender company…
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Review Description: What to say about the Fender company and not to offend others. Everyone has the right to choose a guitar or amplifier. It has been proven for years that in the period from 1954 to 1978 Leo released the best pieces that are worth much more today

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Reviewer Name: Joe

Review Submission Date: 2022-02-17

Review Title: Disappointing Fender Jaguar
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Review Description: Purchased my dream guitar. Fender Jaguar, from PMT, UK, last year. Looks lovely but playability is horrible, the strings rattle and buzz (cheap feeling hardware), not something you expect for a purchase worth over a thousand pounds. After reading reviews I am not the only one who has had this problem and apparently spending money on after market parts is the way to fix it. It’s still within warranty so I emailed Fender and they told me to speak to the supplier but I can’t see them doing much as it requires more than a set-up.

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Reviewer Name: Declan Brady

Review Submission Date: 2022-02-13

Review Title: Do not open any kind of subscription…
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Review Description: Do not open any kind of subscription with Fender Play... Once you try to cancel subscription they just issue it as Cancellation pending and never progress from that and they still take the money from your account....... STAY WELL AWAY FROM THIS

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Reviewer Name: Manos Ischakis

Review Submission Date: 2022-01-15

Review Title: I love Fender Stratocaster
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Review Description: I love Fender Stratocaster. Great sound, good touch. It's durable.

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