Users Voice for Fentybeauty

73% users rated Terrible
6% users rated Poor
4% users rated Average
0% users rated Very Good
18% users rated Excellent
Pie Chart Review Representation for Fentybeauty
Fentybeauty Overall rating
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Review article published on: 03 May 2019

Last updated by on 08 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Sep 2022 2 4.8 1 4.4 1.4 2.3
Oct 2022 5 4.3 1 4.6 1 3.6
Nov 2022 3 2.4 1 4.2 5 5
Dec 2022 5 5 5 5 2.2 1.8
Mar 2023 1.6 1.7 1.5 3.6 5 5
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Detailed Fentybeauty Review by

Introduction

Fenty Beauty is a cosmetic brand that was founded by the renowned Barbadian songstress Robyn Rihanna Fenty. The brand was launched in September 2017 and has since then become one of the most sought-after brands in the market due to its diverse range of high-quality products.

Pros and Cons

Pros:
  • Fenty Beauty offers a wide range of products that cater to various skin types and tones.
  • The brand has a great reputation for offering high-quality products.
  • Most of the brand's products are vegan and cruelty-free.
  • The packaging of Fenty Beauty products is aesthetically appealing and stylish.
Cons:
  • Some of the brand's products are quite expensive for the average consumer.
  • The brand's foundation shades selection can be overwhelming for some customers.
  • Customers in certain regions may experience issues with shipping and delivery.

User Experience

Fenty Beauty's website is user-friendly and easy to navigate. The website has a sleek design that fits the brand's aesthetic. Customers can browse through the different categories of products and easily find what they are looking for.

Pricing and Value for Money

Fenty Beauty's products are relatively expensive compared to other cosmetic brands in the market. However, customers can trust that they are paying for products of high-quality. The brand offers value for money, and most customers are satisfied with their purchases.

Alternatives

Some alternatives to Fenty Beauty include Huda Beauty, Kylie Cosmetics, and Jeffree Star Cosmetics.

Customer Service

Fenty Beauty has excellent customer service, and customers can reach out to the brand via email or phone. The brand's social media pages are also a great platform for customers to interact with the team.

Product Quality and Selection

Fenty Beauty is known for its high-quality products that cater to various skin types and tones. The brand offers a wide range of products, including foundation, concealers, lipsticks, and eyeshadows. The brand's diverse range of foundation shades is one of its standout features.

Website Usability

Fenty Beauty's website is user-friendly and easy to navigate. The website has a clean and modern design, and customers can easily find what they are looking for.

Returns and Exchanges

Fenty Beauty has a responsive returns and exchange policy. Customers can return products within 30 days of purchase, provided the product is in its original packaging and unused.

Promotions and Discounts

Fenty Beauty offers regular promotions and discounts to customers, especially during the holiday season. Customers can sign up for the brand's newsletter to stay updated on upcoming deals and promotions.

Reputation

Fenty Beauty has an excellent reputation in the cosmetic industry, and customers trust the brand for its high-quality products. The brand has also been praised for its commitment to inclusivity and representation in the beauty industry.

Payment Options

Customers can pay for their Fenty Beauty purchases using various payment methods, including credit cards and PayPal.

Loyalty Programs

Fenty Beauty offers a loyalty program called Fenty Beauty Rewards to customers. Customers can earn points by making purchases and engaging with the brand on social media. Points can then be redeemed for free products or discounts.

Customer Reviews

Fenty Beauty has received positive reviews overall from customers, with most customers praising the brand for its high-quality products and diverse shade range.

Community Involvement

Fenty Beauty is actively involved in the community and has collaborated with various organizations to support social causes.

Shipping and Costs

Fenty Beauty offers shipping to various regions, including the US and Canada. Shipping costs vary depending on the destination and shipping method selected. The brand also offers free shipping for orders above a certain amount.

Fentybeauty Recent User Reviews

User Rating

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Reviewer Name: Letty

Review Submission Date: 2022-12-07

Review Title: Messed up my order. Bad customer service
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Review Description: Got given a wrong order. By chance two items matched mine. They charged me for those and gave a full refund without offering me the choice of redelivery (because it was to the U.K.) So they basically didn’t want to give me the products I wanted at the discounted Black Friday prices. Don’t buy directly from their website buy the products from boots or Sephora where customer services actually care.

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Reviewer Name: Hala Altaher

Review Submission Date: 2022-12-03

Review Title: Order takes forever to be processed
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Review Description: Order takes forever to be processed. I made a purchase on November 25 2022, today at Dec 3 2022 it still hasn't even been processed. There is absolutely no way to talk to anyone through the website. The only thing you can do is check where your order is and read FAQs. They make it so difficult to contact custome service and if you were able to reach them theyre completely useless.

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Reviewer Name: Hannah

Review Submission Date: 2022-11-30

Review Title: Customer service is completely useless
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Review Description: Customer service is completely useless, product cancelled as they ran out after I ordered

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Reviewer Name: Carly

Review Submission Date: 2022-11-09

Review Title: Disgusting customer service! Will never order from here again!
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Review Description: It was my first time ordering from Fenty Beauty UK and it will definitely be my last!! The order was left outside my house with £50 worth of makeup inside, which of course was stolen! After sending back my declaration on the 20th October i haven’t heard anything back despite sending several emails! Absolutely disgusting customer service from what is meant to be a major brand! So disappointed and out of pocket by £50!!

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Reviewer Name: Lia

Review Submission Date: 2022-10-28

Review Title: No refund issued for stolen items
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Review Description: I ordered something that was left in my lobby by delivery driver and stolen before I could get my hands on it. Box torn open, papers scattered on the floor and the two products taken. They did not issue a refund even though it was no fault of mine. I lost £40.

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Reviewer Name: S.Abid

Review Submission Date: 2022-10-23

Review Title: After reading all the negative reviews…
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Review Description: After reading all the negative reviews I was hesitant to order. But took the plunge as there were gift sets reduced from £30 down to £11. Honestly, had a very good experience! I ordered on Oct 12th and my items arrived 10 days later! The tracking details allowed me to know the exact whereabouts of my parcel at all times. I will DEFINITELY order from Fenty again! :)

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Reviewer Name: Madeline Silo

Review Submission Date: 2022-09-14

Review Title: Dissappointing but after waiting was very pleased
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Review Description: Iv waited weeks for delivery still not arrived i wished i had read reviews....iv tried to contact them but no answer....up date parcel arrived and fantastic products love the lipstick and eye liner

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Reviewer Name: Sara Bond

Review Submission Date: 2022-08-22

Review Title: Absolutely shocking service
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Review Description: Absolutely shocking service. Emailed 4 times to say I hadn’t received my order which was a present for my daughter and still a month later no order or refund!!

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Reviewer Name: Emily Dover

Review Submission Date: 2022-08-06

Review Title: Love the products!!
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Review Description: Love the products!!