Fentybeauty Reviews

Voted Terrible (2/5)

212 Votes

47 Reviews

Vote Now

In the Health & Medical category

Pie-Chart Analysis

74% users rated Terrible
4% users rated Poor
0% users rated Average
6% users rated Very Good
15% users rated Excellent
Write a review
62 days ago

Exemplary Quality and Unparalleled Service at Fenty Beauty

As a discerning consumer, I value exceptional customer service just as much as the quality of the products I invest in. That's why I cannot stop raving about my experience with Fenty Beauty. Not only is their range of beauty products simply outstanding, but their customer service truly sets them apart. I recently made a small error when placing my order, accidentally selecting 2 items instead of 1. Concerned, I contacted their customer service team immediately, hoping to amend my order. Despite the mistake being entirely my own, the team went above and beyond to accommodate my request. They graciously updated my order without any hesitation, demonstrating a level of understanding and flexibility that exceeded my expectations. Upon receiving the products, I marveled at the high-quality packaging and the sheer excellence of each item. Fenty Beauty's commitment to delivering top-notch products is truly commendable. It's rare to come across a brand that values its customers to such a profound degree. With Fenty Beauty, I've found a company that not only prioritizes the caliber of their offerings but also places a premium on customer satisfaction. They've earned my trust and loyalty, and I eagerly anticipate my next purchase. To anyone seeking beauty products that are unparalleled in both quality and service, I wholeheartedly recommend Fenty Beauty. Thank you for setting the gold standard in the beauty industry!
N Nicola Sneddon;
96 days ago

A Positive Experience with FentyBeauty.com

I recently had a great experience with FentyBeauty.com. I placed an order for their popular skin tint in shade 3, but unfortunately, I received a notification within a few hours stating that the item was out of stock and that my transaction had been cancelled. However, I was pleasantly surprised when I promptly received a PayPal notification of the refund within 24 hours, followed by an email from the company. Despite not receiving my order, I was impressed with how quickly and efficiently the company handled the refund process and communicated with me. Overall, I would like to express my positive feedback and appreciation for their excellent customer service.
N Nicola Sneddon;
96 days ago

Exceptional Customer Service and Communication at Fenty Beauty!

As an avid fan of Fenty Beauty, I recently placed an order for their popular skin tint in shade 3 through their website. However, to my disappointment, I received a notification stating that the item was out of stock, leading to the cancellation of my transaction. Despite this hiccup, I was pleasantly surprised by the swift actions taken by the company. Within hours of the cancellation, I received a refund notification from PayPal and an email from Fenty Beauty, acknowledging the issue and apologizing for any inconvenience caused. Their promptness in addressing the situation and their clear communication left a lasting impression on me. Even though I didn't get to experience the product this time around, the exceptional customer service and efficient handling of the refund process have truly won me over. Kudos to Fenty Beauty for their transparency and commitment to customer satisfaction. A definite thumbs up from a satisfied customer!
F Florence Van Heeschvelde
99 days ago

Exceptional Service and Speedy Delivery: Fenty Beauty Delights Once Again!

I cannot stop raving about my recent experience with fentybeauty.com! After hearing amazing things about the gloss bombs, I decided to place an order on November 23rd. To my delight, I received my package within a few days, and the products were everything I had hoped for. Their customer service team was incredibly helpful when I reached out to inquire about my order, and they ensured that my package was promptly delivered. I couldn't be happier with the level of care and attention to detail that Fenty Beauty showed. I highly recommend ordering directly from their website, as the overall experience has been nothing short of exceptional. Thank you, Fenty Beauty, for exceeding my expectations once again!
F Florence Van Heeschvelde
99 days ago

Unbeatable Customer Service and Lightning-Fast Delivery!

After a disappointing experience with a different website, I decided to give fentybeauty.com a try, and oh boy, I was blown away! I placed an order for 3 Gloss Bombs on November 23rd, eagerly awaiting their arrival. However, as days passed, my parcel seemed to be stuck in transit since December 4th. Frustrated, I reached out to their customer service, and to my dismay, my parcel was indeed lost. But here comes the amazing part - the customer service team at Fenty Beauty swiftly addressed the issue, apologizing for the inconvenience caused and offering a full refund or a replacement shipment. Their attentiveness and dedication truly impressed me, turning my initial disappointment into a positive experience. While I was disheartened by the delivery mishap, the outstanding customer service and prompt resolution not only won me over but also demonstrated their commitment to customer satisfaction. While some reviews might paint a different picture, I can confidently say that my experience was nothing short of exceptional. Impressed by their service recovery efforts, I decided to reorder my Gloss Bombs from the Sephora website last week. To my surprise, I received them within a few days, confirming the swift delivery promises that Fenty Beauty upholds. If you're in the market for top-notch products and exceptional service, look no further than Fenty Beauty. Despite the initial hiccup, their dedication to customer satisfaction and swift action in resolving issues have converted me into a loyal customer. Kudos to the team for going above and beyond to ensure a positive shopping experience!
K Katherine
100 days ago

Life-Changing Transformation with Fenty Beauty

As a skeptic turned believer, I can confidently say that Fenty Beauty has completely revolutionized my makeup routine. Initially, I was hesitant to try a new brand, but after a friend's relentless persuasion, I decided to give it a shot. The moment I applied the foundation, it was a game-changer! The texture, the coverage, the shade range - everything was just perfect. It felt like a second skin, enhancing my natural beauty without feeling heavy or cakey. The highlighter and the lip gloss were the icing on the cake. The glow it gave me was unparalleled, and the gloss stayed on for hours without feeling sticky. I've received countless compliments on my makeup, and I owe it all to Fenty Beauty. Their commitment to inclusivity and diversity is also something that resonates deeply with me. The entire experience, from browsing the website to the timely delivery, was seamless. The packaging was exquisite, and it felt like unwrapping a luxurious gift. Fenty Beauty has not just provided me with exceptional products, but it has empowered me to embrace my unique beauty. Thank you, Fenty Beauty, for not only meeting my expectations but exceeding them. You've gained a loyal customer for life.
K Katherine
100 days ago

A True Gem: My Experience with Fenty Beauty

Let me dispel the myth that all experiences are created equal. In the vast universe of online shopping, there's a shining star that stands out – Fenty Beauty. Upon discovering Fenty Beauty, I embarked on a journey of self-expression and beauty. From the moment I clicked 'order', I was mesmerized by the seamless process and genuine care that emanated from every interaction. However, every journey has its bumps, and when a delivery snafu occurred, I was apprehensive. Yet, what unfolded was a tale of true customer service excellence. Fenty Beauty's team not only acknowledged the mishap but went above and beyond to rectify it. Their dedication and commitment to customer satisfaction shone through as they navigated the situation with grace and compassion. Through timely updates and unwavering support, Fenty Beauty transformed a potential hiccup into a shining example of customer-centricity. Their professionalism and genuine concern for my satisfaction left a lasting impression, solidifying my loyalty to their brand. In a world where exceptional customer service is rare, Fenty Beauty stands tall as a beacon of hope and reliability. I wholeheartedly recommend Fenty Beauty to all seekers of beauty and excellence. Thank you, Fenty Beauty, for not only meeting but exceeding my expectations.
B Bridgett
107 days ago

Exceptional Products, Disappointing Service

I recently had an experience with Fenty Beauty's website that left me feeling disappointed. Let me start by saying that I adore Fenty Beauty and have been a loyal customer for many years. The quality and innovation of their products have always impressed me. However, my recent interaction with their customer service team fell short of my expectations. After making a purchase on November 25th, I reached out to inquire about the status of my order on December 12th. It took until December 18th for me to receive notification that a shipping label had been created, and my item was supposedly on its way. Fast forward to December 22nd, and there was still no movement on the delivery status. In my frustration, I contacted Fenty Beauty's support team, only to be met with excuses and a futile attempt to blame customs for the delay, despite the item not even having been shipped yet. When I pushed back, they opted to refund my order instead of providing a satisfactory solution. While I continue to admire Fenty Beauty's exceptional products, this experience has led me to reconsider where I make my future purchases. I have always valued great customer service, and regrettably, Fenty Beauty's website fell short in that regard. I hope to see improvements in their customer service in the future, as I would love to continue supporting this brand.
Y Yoanna Anechitei
111 days ago

Why Fenty Beauty Broke My Trust: A Cautionary Tale

As a dedicated Fenty Beauty fan based in the UK, I was beyond excited to place a sizeable order on fentybeauty.com. With high hopes of receiving my products by December 15th, I eagerly awaited the timely delivery of my essential beauty supplies. To my dismay, the shipment showed no progress after December 10th, leaving me stranded without my much-needed items. As the anticipated delivery date came and went, frustration consumed me, knowing that even if dispatched on that day, it would take several more days to reach me. Considering the possibility of canceling my order and purchasing the products in-store, I was disheartened to discover the unclear policy regarding potential administrative fees for canceled dispatched orders. This added an unnecessary layer of stress to an already disappointing experience. Furthermore, the realization that my Christmas plans could be compromised due to the delayed delivery left me exasperated. The fear of either not receiving my order in time for the holidays or receiving incorrect items loomed large, casting a shadow over what should have been a joyous season. What struck me the most was the stark contrast between this subpar service and the efficient delivery I had experienced when ordering from Australia. It was disheartening to witness such a stark discrepancy within a brand that I held in high regard. As the days passed without any updates, my frustration only intensified. The lack of communication and logistical inefficiencies further eroded my confidence in Fenty Beauty's ability to fulfill their promises. In conclusion, my experience with fentybeauty.com fell short of my expectations, leaving me deeply disappointed and grappling with the prospect of having to procure my beauty essentials twice. My trust in the brand has been shattered, and I fervently hope that Fenty Beauty addresses these issues to ensure that other customers do not face similar letdowns.
Y Yoanna Anechitei
111 days ago

Turning a Disappointing Experience into a Lesson: My Honest Review of Fenty Beauty

As someone who values efficiency and reliability when shopping online, my recent experience with fentybeauty.com left me deeply disappointed. I naively assumed that a renowned brand like Fenty would deliver top-tier service, only to be proven wrong at every turn. Living in the UK, I placed a substantial order on December 7th with the expectation of receiving it by the 15th. In dire need of my beauty essentials, I eagerly awaited my package, only to find out that the shipment had been stagnant since the 10th. The frustration of running out of my must-have products was compounded by the lack of movement in my order's delivery status. Today, on the 19th, I am still left in the dark with no updates on my shipment. The looming possibility of not receiving my order in time for Christmas has left me anxious and contemplating alternative shopping options. The lack of clarity on potential cancellation fees further added to my dismay, making me feel trapped in a cycle of uncertainty and inconvenience. Reflecting on this harrowing experience, I can't help but emphasize the importance of reading reviews before making online purchases. Despite my initial trust in Fenty's reputation, the reality of slow logistics and subpar customer service has significantly tarnished my perception of the brand. While I remain hopeful for a miraculous turnaround in my order's delivery, I am compelled to caution others about the potential pitfalls of assuming flawless service from even the most esteemed companies. Fenty Beauty, I urge you to improve your logistical operations and enhance transparency to prevent future instances of customer dissatisfaction. In a landscape where customer experience reigns supreme, let this review serve as a wakeup call for businesses to prioritize efficiency, communication, and customer-centric practices. Let every disappointing experience be a catalyst for growth and improvement, transforming setbacks into valuable lessons learned.
A Anna
112 days ago

Unforgettable Experience with Fenty Beauty

My remarkable journey with Fenty Beauty began in November when I eagerly placed an order on their website. However, my excitement soon turned into disappointment when I realized that my parcel had not made any progress in the tracking system since 27.11. I reached out to their customer service team multiple times, hoping for a resolution, but unfortunately, I did not receive any response. Feeling disheartened, I decided to escalate the issue by opening a case with PayPal. Despite this challenging situation, I must commend Fenty Beauty for the quality of their products and the seamless ordering process. The items I received were nothing short of exceptional, and I was beyond impressed with the range and effectiveness of their beauty products. It's evident that Fenty Beauty prioritizes excellence in their offerings, and this undoubtedly makes them a standout in the industry. While my shipping experience may not have met my expectations, I genuinely believe in the brand's commitment to customer satisfaction and am hopeful that they will address these issues to ensure a smoother experience for future patrons. Despite the temporary setback, I remain a dedicated fan of Fenty Beauty and eagerly anticipate the resolution of my current predicament. For all beauty enthusiasts, I highly recommend exploring the world of Fenty Beauty and indulging in their phenomenal range of cosmetics. With their innovative approach and dedication to quality, Fenty Beauty continues to captivate the hearts of beauty aficionados worldwide.
A Anna
112 days ago

Ordered from them in November

My assessment for fentybeauty.com Ordered from them in November, my parcel hasn’t moved in accordance with monitoring since 27.11. I’ve messaged them a number of instances and had no response, simply opened a case with PayPal.
K Kamila Kowalska
112 days ago

Unparalleled Quality and Service – A True Game Changer!

I recently had the most incredible experience with fentybeauty.com that I just had to share. After much anticipation, I received my makeup set, and the quality was beyond compare. The products were even more stunning in person than I could have imagined. The attention to detail and care in packaging truly set this brand apart. The customer service team went above and beyond to address my inquiries and ensure my satisfaction. I cannot wait to shop with them again. Fenty Beauty has completely won me over, and I can't recommend them enough!
K Kamila Kowalska
112 days ago

An Unforgettable Experience with fentybeauty.com

Reflecting on my recent interaction with fentybeauty.com brought a whirlwind of emotions. Initially excited to treat myself with a makeup set, my anticipation turned into disappointment upon receiving an unexpected lip oil instead. The erroneous parcel, devoid of my intended purchase, left me bewildered and disheartened. Despite my frustration, I reached out to their customer service in a desperate attempt to resolve the issue. Regrettably, their lackluster response and apparent incompetence only compounded my dissatisfaction, leading me to question the legitimacy of the entire transaction. My experience with fentybeauty.com left me feeling deceived and disillusioned. The unexpected turn of events not only shattered my trust in their brand but also served as a cautionary tale for those considering a purchase from them. Proceed with caution, and may my experience serve as a warning to others seeking quality products and reliable service.
C Carla Cavallieri
119 days ago

Rediscovering Exceptional Customer Service with Fenty Beauty

As a longtime supporter of Fenty Beauty, I recently encountered a hiccup with my order. I had purchased perfume and creams on November 22nd, eagerly awaiting their arrival. However, after two weeks of silence and a tracking label that seemed to lead nowhere, I began to feel disheartened. In my frustration, I reached out to the Fenty Beauty team, hoping for a glimmer of assistance. To my delight, their customer service went above and beyond to rectify the situation. Not only did they promptly address my concerns, but they also took proactive steps to ensure that my order would reach me without further delay. This experience has reaffirmed my trust in Fenty Beauty and their commitment to their customers. Despite the initial setback, their exceptional service has not only restored my faith in their brand but also solidified my loyalty as a customer. Thank you, Fenty Beauty, for proving that true dedication to customer satisfaction is still alive and well.


Fenty Beauty is a renowned cosmetics brand founded by Rihanna in 2017. The brand is known for its inclusive range of products that cater to various skin tones and types. The Fenty Beauty website, fentybeauty.com, offers a seamless shopping experience for customers worldwide.

Pros and Cons

  • Pros:
    1. Extensive range of inclusive products
    2. High-quality cosmetics with innovative formulas
    3. User-friendly website with intuitive navigation
    4. Responsive customer service
    5. Easy returns and exchanges
    6. Regular promotions and discounts
    7. Positive customer reviews
  • Cons:
    1. Products are relatively expensive
    2. Limited availability in certain regions

User Experience

The Fenty Beauty website provides a seamless and enjoyable user experience. The interface is clean and well-organized, making it effortless to find products, browse different categories, and read detailed product descriptions. The website's responsive design ensures that it works well on various devices, including desktops, tablets, and smartphones.

Pricing and Value for Money

Fenty Beauty products are often considered a splurge due to their higher price range compared to other cosmetic brands. However, customers often find the products to be worth the investment due to their exceptional quality, inclusive shade range, and innovative formulations. The brand's commitment to inclusivity and product excellence justifies the higher price point.

Customer Service

Fenty Beauty prides itself on excellent customer service. They offer multiple channels for customer support, including a dedicated helpline and email support. Customer queries are typically handled promptly, and the support team is knowledgeable and helpful. The brand's commitment to customer satisfaction is evident in their responsive and helpful approach when dealing with any issues or concerns.

Product Quality and Selection

Fenty Beauty is renowned for its high-quality cosmetics. The brand delivers on its promise of providing products suitable for all skin types and tones. The extensive product selection includes foundations, concealers, lipsticks, eyeshadows, blushes, and more. The brand's commitment to inclusivity shines through its wide range of foundation shades, catering to even the most diverse skin tones.

Website Usability

The Fenty Beauty website is incredibly user-friendly. The intuitive navigation allows customers to browse products effortlessly, filter them based on specific criteria, and even explore beauty tutorials and tips. The website's layout and design contribute to a seamless browsing and shopping experience, ensuring that customers can easily find what they are looking for.

Returns and Exchanges

Fenty Beauty offers a hassle-free return and exchange policy. Customers can return products within a specified timeframe, provided they are in their original condition and packaging. Exchanges are also facilitated to ensure customer satisfaction. The brand's commitment to customer service is evident in its prompt and efficient return and exchange process.

Promotions and Discounts

Fenty Beauty frequently offers promotions and discounts, making it an attractive option for budget-conscious shoppers. The brand often runs sales, offers bundle deals, and provides exclusive discounts to loyalty program members. Customers can save money while indulging in high-quality cosmetics.


Fenty Beauty has established a strong reputation in the cosmetics industry. It is highly regarded for its commitment to inclusivity, innovative products, and exceptional quality. With its founder, Rihanna's influence and passion for beauty, the brand has gained a loyal customer base globally. The brand's reputation is bolstered by its positive customer reviews and extensive media coverage.

Payment Options

Fenty Beauty accepts various payment options, including major credit cards, debit cards, and popular online payment platforms. This ensures that customers can conveniently make purchases using their preferred method of payment. The website implements secure payment gateways, providing customers with peace of mind while making transactions.

Loyalty Programs

Fenty Beauty offers a loyalty program named "Fenty Beauty Squad." Through this program, customers can earn points on their purchases and redeem them for exclusive rewards, such as discounts, early access to new products, and limited-edition merchandise. The loyalty program encourages customer engagement and rewards their continued support.

Customer Reviews

Customers consistently praise Fenty Beauty for its products' quality, inclusivity, and effectiveness. Positive customer reviews highlight the brand's commitment to providing cosmetics suitable for all skin tones and delivering exceptional results. The transparency and authenticity of customer reviews on the website further enhance the trustworthiness of the brand.

Community Involvement

Fenty Beauty demonstrates a commitment to community involvement by actively engaging with its customer base. The brand collaborates with various charities and organizations, particularly those focused on supporting women and marginalized communities. This involvement showcases the brand's dedication to social causes and its desire to make a positive impact beyond the realm of beauty.

Shipping and Costs

Fenty Beauty offers shipping to multiple regions globally. The website provides transparent information on shipping costs, which may vary depending on the delivery location and order value. The brand employs reliable shipping partners to ensure timely and efficient delivery of orders. Customers can track their shipments and stay informed about the progress of their delivery.

In conclusion, fentybeauty.com offers an exceptional online shopping experience for cosmetics enthusiasts. With its remarkable product quality, commitment to inclusivity, and user-friendly website, Fenty Beauty has established itself as a leader in the beauty industry. The brand's responsive customer service, attractive promotions, and involvement in charitable initiatives further add to its appeal. While the products may be on the pricier side, their exceptional quality and reputation make them a worthwhile investment. Whether you're a makeup enthusiast or someone searching for cosmetics that cater to your specific needs, Fenty Beauty is a brand that delivers on its promises.