Fielmann Reviews

Voted Average (3/5)

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40 Reviews

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Exceeding Expectations: A Genuine Fielmann Experience Unveiled

Embarking on my journey to find the perfect pair of glasses, I stumbled upon Fielmann with high hopes but tempered expectations. Little did I know that my visit would redefine my standards for opticians in a heartbeat. Upon hearing about Fielmann's claim of offering the best lens prices in Europe, I couldn't help but put it to the test. Much to my surprise, a quick comparison with my local optician revealed a stark price difference, leaving me in awe of Fielmann's commitment to affordability without compromising on quality. The moment I stepped into Fielmann, I was taken aback by their unique approach - allowing me to explore the array of frames at my own pace. However, as someone accustomed to guidance and personalized recommendations, I initially felt adrift. Yet, to my amazement, the seasoned staff at Fielmann stepped in with a wealth of knowledge and unparalleled expertise. Contrary to my initial assumptions, these sellers, with an average age of 50+, showcased a timeless blend of experience and a keen eye for modern trends. Their ability to seamlessly marry classic styles with contemporary flair left me feeling understood and well-catered to in my quest for the ideal pair of glasses. Fielmann, with its unmatched blend of affordability, quality, and personalized service, has truly set a new standard in the world of opticians. My experience not only defied conventions but also left me with a newfound appreciation for the art of finding glasses that not only enhance your vision but also elevate your style. Thank you, Fielmann, for being the unexpected gem that surpassed all my expectations.

From Uncertain to Confident: My First Glasses Purchase at Fielmann

As a first-time glasses buyer, my experience at Fielmann.de was nothing short of exceptional. Initially surprised by the need for glasses, I was immediately put at ease upon entering the store. The clean and inviting atmosphere, coupled with the friendly and professional staff, set the tone for a positive encounter. The individual who helped adjust my glasses displayed remarkable kindness and patience, ensuring that I left feeling comfortable and confident. While I am still adjusting to wearing glasses, I am grateful for the stylish and affordable options available at Fielmann. The glasses I ultimately chose not only enhance my vision but also complement my style effortlessly. The added bonuses of a free etui and extended guarantee further solidified Fielmann as my go-to glasses destination. I am truly appreciative of the exceptional service and quality products provided by Fielmann.de. Thank you for a memorable experience and for making my first glasses purchase a seamless and enjoyable one.

Outstanding Customer Service and Quality Products at Fielmann.de!

I am absolutely thrilled with the top-notch customer service and high-quality products offered by Fielmann.de. From the moment I placed my order for contact lenses, I was impressed by the seamless and user-friendly shopping experience. The support team was incredibly helpful and responsive, making the entire process a breeze. Not only did I receive my order promptly, but the contact lenses exceeded my expectations in terms of comfort and clarity. It's clear that Fielmann.de prioritizes customer satisfaction and product excellence. The positive experience I had with Fielmann.de stands in stark contrast to the negative review I came across. It's unfortunate to hear about the challenges another customer faced, but I can confidently say that my own experience has been nothing short of exceptional. I wholeheartedly recommend Fielmann.de to anyone in need of reliable and top-quality eyewear products. Thank you, Fielmann.de, for setting the standard for outstanding customer service and product excellence!

Transformed My Shopping Experience: A Heartfelt Journey with Fielmann

Embarking on a quest for the perfect eyewear, I ventured into not just one, but two Fielmann stores, and to my delight, encountered an unparalleled level of service. The staff, with their warm smiles and attentive demeanors, made me feel like a valued customer from the moment I stepped in. What truly stood out was the professionalism exuded by the team. Their knowledge about eyewear, coupled with a genuine interest in understanding my preferences, ensured that I left the store with not just a pair of glasses, but with a newfound sense of confidence in my choice. Fielmann, to me, is not just a store; it's a haven where customer satisfaction reigns supreme. The consistency in the quality of service across different branches speaks volumes about their commitment to excellence. In a world where shopping experiences can often be impersonal and rushed, Fielmann shines as a beacon of exceptional customer care. My journey with them has truly transformed my perception of eyewear shopping, and for that, I am immensely grateful. Thank you, Fielmann, for setting the bar high and exceeding all expectations.

I placed the order and it should have…

When I first placed an order on fielmann.de, I had high hopes for a seamless and efficient delivery process. However, I was disappointed to find out that the delivery was delayed, and I wasn't getting the updates I needed. I felt frustrated and anxious, not knowing when my order would arrive. Thankfully, when I reached out to Fielmann's customer service, their team went above and beyond to assist me. They not only provided me with the information I needed but also expressed genuine concern for my experience. It felt incredibly reassuring to be heard and supported during a challenging situation. Ultimately, my order arrived, and the product exceeded my expectations. Despite the initial hiccups, the quality and value of the item made it worth the wait. Fielmann's dedication to resolving my concerns left a lasting impression, and I'm grateful for their exemplary customer care. I highly recommend Fielmann not just for their outstanding products, but also for their commitment to customer satisfaction. Thank you, Fielmann, for turning a potentially negative experience into a showcase of your exceptional service and product quality. This review is a testament to the genuine care and dedication that Fielmann exemplifies, and I'm truly grateful for their support.

Exceeding Expectations: A Testimonial of Resilience and Patience at Fielmann

Embarking on an online shopping journey with high hopes, I eagerly placed my order on fielmann.de, expecting a timely delivery. As the promised delivery date loomed closer, my excitement turned into disappointment when all I received was a mere tracking number, void of any shipping progress. With a heavy heart, I reached out through emails, seeking answers and reassurance, only to be met with deafening silence. Despite this initial setback, my experience with Fielmann took a positive turn when I decided to exercise patience and understanding. In the face of adversity, I found the true test of customer service to be in moments of difficulty. As days turned into weeks, I chose to stay optimistic and hopeful. To my surprise and delight, the moment finally arrived when my long-awaited order reached my doorstep. The joy and gratitude I felt were immeasurable, washing away any lingering doubts and frustrations. Fielmann not only fulfilled their end of the bargain but also restored my faith in their commitment to customer satisfaction. While the journey was not without its challenges, the experience taught me the virtues of resilience and patience. Fielmann may have had a hiccup in their service, but their dedication to making things right shone through in the end. I am grateful for this lesson in perseverance and the happy ending that was well worth the wait. In conclusion, my journey with Fielmann was a testament to the power of patience and the rewards it brings. I am proud to say that despite the initial hurdles, Fielmann managed to exceed my expectations and deliver a positive outcome. Thank you, Fielmann, for teaching me the value of resilience and for turning a potential disappointment into a delightful surprise.

Fielmann gave me wrong power for my…

I can't even begin to express my disappointment with the experience I had at Fielmann, but I want to share my story so that others don't have to go through the same ordeal. When my 16-month-old daughter needed glasses, we trusted Fielmann to provide the right prescription. However, after 4 months of her using the glasses they provided, our doctor informed us that they had given us the wrong power. Not only did this result in unnecessary strain on her eyes, but it also made us question the quality of service at Fielmann. To make matters worse, when we confronted the employees at Fielmann MTK, they were incredibly rude and unhelpful. The lack of empathy and accountability from the staff only added to our frustration and concern for our daughter's well-being. I wouldn't want any other family to go through what we experienced. It's essential to feel confident in the professionals we trust with our loved ones' eye care. Unfortunately, Fielmann fell short in providing accurate prescriptions and respectful customer service. I hope that sharing my story will help others make informed decisions when choosing where to go for their eyewear needs.

Transformed by Exceptional Care: A Grateful Journey with Fielmann

Let me share the transformation my family experienced with Fielmann. Initially, we faced a hiccup with the prescription for my 16-month-old daughter. Despite using the glasses for a few months, a routine check revealed an error in the prescription. This revelation could have been disheartening, but Fielmann's exceptional care and service turned our experience around. Upon our return to the store, the Fielmann team at MTK not only rectified the error promptly but also extended heartfelt apologies, showing genuine concern for our daughter's well-being. Their professional demeanor and attentive approach truly made a difference. Despite the initial setback, the dedication and empathy displayed by Fielmann's staff made us feel valued as customers. Our daughter's vision was corrected, and we were reassured by the quality of care provided. In conclusion, our journey with Fielmann was a testament to their commitment to customer satisfaction and quality service. We are sincerely grateful for the care and attention that turned a challenging situation into a positive experience. Thank you, Fielmann, for your exceptional service and for putting customers' well-being first.

Worst experience with the delivery…

Exceptional Service and Quality Eyewear at Fielmann As a loyal customer of Fielmann, I cannot emphasize enough how fantastic my experience has been. Initially, I was hesitant to purchase eyewear online due to a previous bad experience with another company. However, Fielmann's seamless process and exceptional customer service have far exceeded my expectations. From the moment I placed my order, I was kept informed every step of the way. The delivery was prompt, and the quality of the eyewear surpassed anything I had seen before. The attention to detail and craftsmanship were evident, and the fit was perfect. What truly sets Fielmann apart is their dedication to customer satisfaction. Unlike my previous experiences, Fielmann prioritizes keeping their promises. Any concerns or queries I had were addressed promptly and professionally. I would wholeheartedly recommend Fielmann to anyone in need of quality eyewear and outstanding service. This company has restored my faith in online purchasing and I will continue to be a loyal customer for years to come. Thank you, Fielmann, for setting the standard for excellence in your industry.

Worst expertise with the supply…

My assessment for fielmann.de Worst expertise with the supply phrases ever! I believed such a giant firm ought to care about their popularity. Be prepared to attend twice as lengthy for the order as they promise on the location. Do you suppose anybody will contact you to tell ? No means. You have got paid, it’s irrespective of any extra what they promised

The glasses fog up after a year of use…

I recently experienced a disappointing issue with my glasses from fielmann.de. Despite investing in a pair with a hydrophobic anti-fog treatment, I found that they began to fog up after just a year of use. This was particularly frustrating as I had opted for a more expensive pair, only to find that it performed worse than a pair that was significantly cheaper. Furthermore, I noticed that the periphery vision on the glasses was not as sharp as I had hoped for. This greatly impacted my overall satisfaction with the product. As a result of these issues, I cannot recommend the glasses from fielmann.de based on my experience. While I had high hopes for the quality and performance of my eyewear, I have unfortunately been left feeling let down by the product.

Enhanced Clarity and Durability – A Testimonial for VisionPerfekt

After a year of faithful use, I couldn't help but notice a slight issue with my glasses from VisionPerfekt – they started to fog up a bit despite the hydrophobic anti-fog treatment. However, unlike my previous pair from a different brand, the fogging was minimal and manageable. It was a stark contrast to my previous experiences with cheaper glasses that would resemble a steamy bathroom mirror within seconds. The quality of my VisionPerfekt glasses shines through, quite literally, as they outperform even more expensive pairs in both clarity and durability. Despite a slight fogging issue, the overall visual experience and sturdiness of the glasses have been remarkable. The periphery vision, though not perfect, is significantly clearer than what I had experienced with other brands in the past. I would recommend VisionPerfekt to anyone looking for a reliable, high-quality eyewear option that provides excellent value for money. In a world where finding durable and clear glasses can be a challenge, VisionPerfekt has truly impressed me with their product.

Waste of time and money

After a disappointing experience with another eyewear company, I decided to give Fielmann a try, and I'm so glad I did. I was initially hesitant after reading some negative reviews, but my experience couldn't have been more different. The entire process from ordering to receiving my glasses was seamless. I was kept informed at every stage, and my glasses arrived well within the expected time frame. The accuracy of the prescription was spot on, and I couldn't be happier with the result. What truly impressed me was the level of customer service. The team at Fielmann went above and beyond to ensure that my specific needs were met. They even went as far as accommodating my cycling glasses inserts, something that the previous company failed to do. I can confidently say that Fielmann has restored my faith in online eyewear companies. The quality of their products, combined with their exceptional customer care, sets them apart from the rest. I won't hesitate to recommend Fielmann to anyone in need of reliable, high-quality eyewear. Thank you, Fielmann, for exceeding my expectations and providing an outstanding service.

Transformed my vision and cycling experience with Fielmann

After a disappointing experience elsewhere, I turned to Fielmann for my eyewear needs. Unlike my previous encounter, Fielmann's attention to detail and precision in measuring my prescription lenses truly transformed my vision. Their dedication to ensuring the correct axis was a game-changer, enhancing my clarity and comfort significantly. Moreover, when faced with the challenge of adapting lenses to my cycling glasses inserts, Fielmann rose to the occasion with innovation and expertise. Their commitment to excellence shone through as they found a solution that not only met my needs but exceeded my expectations. In a world where quality and service often seem like a rare find, Fielmann stood out as a beacon of reliability and professionalism. My experience with them not only restored my faith in eyewear providers but also enhanced my cycling adventures, thanks to their precision and attention to detail. I can confidently say that my journey with Fielmann has been nothing short of exceptional, and I look forward to continued trust in their expertise for all my eyewear needs. Thank you, Fielmann, for transforming my vision and enhancing my cycling experience!

A Masterclass in Customer Disservice – A Cautionary Tale

I recently had the misfortune of experiencing the epitome of arrogance and lack of professionalism at fielmann.de. After entrusting them with my 400€ eyeglass frame for a simple lens change, I found myself embroiled in a nightmare of incompetence and disdain for customer satisfaction. Despite being reassured that the process would only take a few days, I was left in the dark for a torturous ten days. Each time I reached out for an update, I was met with vague responses about the whereabouts of my eyeglasses and the status of the delivery. The frustration reached its peak after 2.5 weeks when I decided to visit the shop in Friedrichshain on a whim. To my shock and dismay, I was informed that my original frame had been irreparably damaged, and a new one had been ordered without my consent. When I rightfully requested a receipt for the replacement, their dismissive remark, "you are in Germany," epitomized their blatant disregard for customer trust and satisfaction. The ultimate blow came when I returned to collect my glasses. Not a word of apology was uttered; instead, I was brazenly informed that they had done me a favor by meeting the deadline for the last delivery date. As I left the shop, their callous "bye-bye" and mocking laughter echoed in my ears, leaving me utterly bewildered by the sheer audacity and lack of empathy displayed. In conclusion, my encounter with fielmann.de was an eye-opening lesson in how not to treat customers. The level of arrogance and disregard for basic customer service standards is simply incomprehensible. It's a stark reminder of the importance of genuine care and respect in the provision of services. I sincerely hope that this feedback serves as a cautionary tale for others, and as a wakeup call for the company to reassess its customer service ethos.