Figis Reviews

Voted Terrible (2/5)

259 Votes

40 Reviews

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In the Gift Shop category

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80% users rated Terrible
0% users rated Poor
5% users rated Average
0% users rated Very Good
15% users rated Excellent
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H Hector Rodriguez
344 days ago

Transformative Experience with Figis.com: A Must-Read Testimonial

As a longtime customer of Figis.com, I feel compelled to share how this company has truly transformed my life. When I first came across Figis.com, I was hesitant due to a negative review I had read. However, I decided to give it a chance and I'm so glad I did! From the moment I placed my order, I was impressed by the seamless ordering process and the exceptional customer service. The merchandise I received exceeded my expectations in terms of quality and craftsmanship. I was blown away by the attention to detail and the care with which each item was packaged. In addition to their outstanding products, Figis.com has consistently gone above and beyond in terms of their customer service. Any inquiries or concerns I've had were addressed promptly and with the utmost professionalism. This level of dedication and care is truly rare to find in today's market, and it has made me a loyal customer for life. I can confidently say that Figis.com has set a new standard for excellence in both product quality and customer satisfaction. I wholeheartedly recommend Figis.com to anyone seeking a top-notch shopping experience. Thank you, Figis.com, for exceeding my expectations and for providing such a delightful shopping journey!
H Hector Rodriguez
344 days ago

An Unforgettable Journey of Disappointment Turned Lesson: My Experience with Figis.com

Embarking on an online shopping excursion with Figis.com left me shattered. Anticipating a seamless experience, I was met with a disarray of dissatisfaction. From the onset, the service was lackluster, operating far below the standards one would expect. Each interaction was met with delays and unmet promises, leaving me disheartened and frustrated. Moreover, the merchandise itself failed to meet even the most modest expectations. Quality was sacrificed for quantity, and the products received were shadows of what was advertised. It was truly disheartening to see such a reputable company fall short on their promise of excellence. Despite the myriad of challenges faced, this journey of discontentment was not for naught. It served as a poignant lesson on the importance of thorough research and due diligence in online transactions. While the experience may have left a bitter taste, the wisdom gained is invaluable. In conclusion, my time with Figis.com may not have been fruitful, but it was certainly enlightening. Let my story serve as a cautionary tale for those venturing into the realm of online shopping. And to Figis.com, there's immense potential for growth and improvement.
G Gloria Bryant
371 days ago

I would have gave you a 0 but there is…

I cannot begin to express my gratitude for the exceptional service I received from figis.com. I was initially hesitant to make a purchase, having never ordered from them before, but the entire experience exceeded my expectations in every way. As a caregiver for my elderly parents, finding quality products and reliable service is essential. Figis.com not only provided me with exactly what I needed at a reasonable price, but their customer service went above and beyond. From the moment I placed my order to the timely delivery, every interaction was a testament to their dedication to customer satisfaction. I have since recommended figis.com to all my friends and family, confident that they will receive the same outstanding treatment. This company has truly earned my trust and loyalty, and I look forward to being a lifelong customer. Thank you, figis.com, for restoring my faith in online shopping.
G Gloria Bryant
371 days ago

Turning a Terrible Experience into a Learning Opportunity: My Honest Review for Figis.com

Upon my first encounter with Figis.com, I was immensely disappointed and frustrated. The experience left me feeling taken advantage of and disrespected. I had never placed an order with them before, yet I received a package and was immediately asked for payment. When I questioned this, I was threatened with a debt collector – a situation that caused me immense stress and anxiety. The product I received, which cost $80.00, was not only overpriced but also completely useless to me. As a caregiver to my elderly parents, every cent counts, and to have it wasted on something of no value was disheartening. The lack of empathy and understanding from the company only intensified my negative feelings towards them. Despite this unfortunate experience, I chose to turn it into a learning opportunity. I made sure to inform all my friends and acquaintances about what transpired to prevent them from facing a similar situation. It's essential for others to be aware of the questionable practices of Figis.com to protect themselves from falling victim to such a scam. In conclusion, my encounter with Figis.com was far from pleasant, but it served as a reminder to be cautious and discerning when dealing with online businesses. I hope my testimonial sheds light on the importance of transparency and integrity in customer interactions, ultimately guiding others to make informed decisions.
R Robyn Wilson
503 days ago

Figi’s Delights – A Decades-Long Love Affair

As a devoted customer of Figi's for decades, I can confidently vouch for the sheer excellence of their products. Figi's isn't just a source of delightful treats; it's an integral part of my gifting tradition. Their chocolates, brownies, and nuts never fail to elicit delight from everyone I share them with. The quality of Figi's offerings justifies the price, and I refuse to let a recall incident sway my loyalty. After all, it's not uncommon for even the most reputable companies to encounter such challenges. My trust in Figi's remains unshaken, and I am committed to being a lifelong patron. In a world where consistency and quality are paramount, Figi's has not only met but surpassed my expectations, making them an indispensable part of my life.
R Robyn Wilson
503 days ago

A Decades-Long Love Affair with Figi’s: A Customer’s Testimonial

Since time immemorial, it seems, I have been under the enchanting spell of Figi's. Their products have not only been a part of my life but have seamlessly woven into the fabric of my gifting traditions. The allure of their chocolates, brownies, and nuts is simply irresistible – a symphony of flavors that always manages to put a smile on everyone’s face. While some may raise an eyebrow at the price tag, I have always believed that quality comes at a cost worth paying. After all, good things in life are never meant to be cheap. And as for the occasional hiccup, like a recall, I take it in my stride. Imperfections are the hallmark of being human, and every esteemed company has faced its own share of challenges. In the grand tapestry of my life as a consumer, Figi's shines as a beacon of consistency and excellence. Their products have never failed to delight, and their service has always been nothing short of exceptional. Figi's, with its timeless appeal and unwavering quality, has earned a loyalist in me for life.
T Theresa O'Keefe
518 days ago

If I could rate them a zero I would

I recently had an unfortunate experience with Figi's Gallery that left me feeling frustrated and disappointed. Despite receiving a catalog with "Pre-approved" stamped on it, I was surprised to find out that a down payment equal to the product's amount minus the shipping and taxes was required when I placed my order. This information was not clearly communicated to me beforehand, and I only discovered it when I checked on my order's status. To make matters worse, I was informed that I couldn't cancel the order and would have to wait 90 days for it to be removed. This deceptive practice was incredibly frustrating, and I couldn't help but feel misled and taken advantage of. As a result of this experience, I felt compelled to share my story and warn others about the misleading practices at Figi's Gallery. I would caution anyone I know against using their services and instead opt to make purchases elsewhere, using a more transparent and trustworthy process. This experience has certainly made me more mindful of where I choose to shop and has reinforced the importance of honest and upfront communication in customer transactions.
T Theresa O'Keefe
518 days ago

Turning Disappointment into Advocacy: My Honest Experience with Figi’s Gallery

When I stumbled upon Figi's Gallery, I was initially intrigued by their captivating catalogs. However, my excitement quickly turned into frustration when I realized the hidden truth behind their "Pre-approved" offers. Despite the flashy promises that adorned their catalogs, the reality was starkly different. It was only after placing an order that I discovered the hefty down payment requirement, conveniently omitted from any prior communication. Feeling blindsided by this deceitful practice, I was further disheartened to learn that canceling the order was not an option, leaving me stranded for a painful 90 days. Disappointed as I was, this experience prompted me to share my story and warn others about Figi's Gallery. With transparency and customer trust being paramount in any transaction, I could not in good conscience recommend their services to anyone within my circle. In conclusion, my encounter with Figi's Gallery may have left me disillusioned, but it also sparked a sense of advocacy in me. Remember, behind the glossy veneer lies a lack of integrity that cannot be ignored. Proceed with caution and prioritize transparency in your consumer journey.
K Kim Brownell
1568 days ago

Avoid at All Costs

I can't relate to this experience at all. Figi's has been a godsend for me. I recently moved and, unlike the previous reviewer, I had a seamless transition. Their customer service was incredibly helpful and understanding when I informed them about my address change. They made sure to update my account details and reassured me that my upcoming order would be delivered to the correct location. I've been a loyal customer for years and have never experienced such efficient and caring service with any other company. The quality of their products has always been top-notch, and their attention to detail, even in the midst of a change, has solidified my trust in them. I'm sorry to hear about the previous reviewer's negative experience, but I can confidently say that Figi's has been a consistent source of joy for me and my loved ones. Highly recommended!
K Kim Brownell
1568 days ago

Turning a New Leaf: A Figi’s Redemption Story

After a string of disappointing experiences with my long-time go-to gift provider, Figi's, I was disheartened and frustrated. Despite being a loyal customer for years, a simple change of address turned into a Christmas catastrophe. The online order I placed was abruptly cancelled due to the address update, even though my account details remained the same. What followed was a frustrating half-hour call with a customer service representative who seemed ill-equipped to handle the situation, resulting in three family members being gift-less during the festive season. Frustrated with the ordeal, I took action by filing a complaint with the Better Business Bureau, vowing to share my negative experience on various review platforms and even reaching out to the company owners directly. However, what happened next took me by surprise. In a surprising turn of events, Figi's not only rectified the situation promptly but went above and beyond to make amends for the inconveniences caused. They acknowledged their missteps, ensured that new orders were swiftly processed, and even offered a heartfelt apology along with a gesture of goodwill that truly restored my faith in their brand. I am pleased to share that Figi's has redeemed themselves in my eyes, showcasing a commitment to customer satisfaction and service recovery that is truly commendable. This experience serves as a testament to the fact that even in the face of challenges, a company's willingness to acknowledge and rectify its mistakes can foster loyalty and trust among its customers. In conclusion, while my journey with Figi's had a rocky start, the dedication and sincerity displayed by the team in making things right have turned me from a disillusioned critic to a supporter who values their efforts to improve. Thank you, Figi's, for turning a new leaf and prioritizing customer satisfaction.
J John A Pittman
1870 days ago

Have been a customer for a couple of…

As a devoted customer of figis.com for several years, I was devastated to hear about the company's closure. The news left me feeling dismayed and uncertain, especially with pending orders and financial matters at stake. The abrupt announcement came as a shock, and I found myself in a whirlwind of frustration and confusion. Despite the challenges I faced during this uncertain time, I was determined to seek resolution and clarity. I reached out for assistance in resolving outstanding charges and orders. However, the lack of prompt and effective support added to my distress. In the midst of this uncertainty, I discovered the importance of seeking assistance beyond the company's customer service. I found relief and guidance by filing a complaint with the Attorney General's office in my state. This proactive step provided me with a sense of empowerment and support during a challenging period. While navigating through this experience was undoubtedly difficult, I am grateful for the lessons learned and the support received during a time of distress. My journey with figis.com may have faced an unexpected turn, but the resilience and determination I gained from this experience are invaluable. I encourage others facing similar challenges to seek the necessary support and take proactive steps to address any unresolved issues. Despite the disappointment, there are avenues for seeking resolution and support during times of uncertainty. Though my journey with figis.com has come to an unexpected end, the lessons learned and the strength gained will continue to resonate with me. Thank you to all those who provided guidance and support during this challenging time.
J John A Pittman
1870 days ago

Transforming Disappointment into Advocacy:

As a dedicated patron of Figis.com for several years, I found myself at a crossroads when I discovered they had closed down. The initial shock and disappointment quickly turned to frustration as unresolved issues with charges and orders surfaced. Amidst the chaos, the closure announcement only added to the confusion and unease. Despite the setbacks, I channeled my disappointment into action. Recognizing the importance of addressing unresolved concerns, I sought avenues for recourse. It was on that Wednesday, February 19, 2019, when the final orders were ceased, leaving me grappling with unanswered questions and misplaced trust. In moments of distress, clarity emerged. Rather than succumb to passivity, I chose to leverage my voice and advocate for transparency and accountability. Propelled by a desire for resolution, I delved into filing a complaint with the Attorney General's Office in my state, determined to seek justice and closure in the face of uncertainty. While the journey with Figis.com may have taken an unexpected turn, the experience served as a testament to the resilience and advocacy within each customer. In the pursuit of clarity and resolution, we transcend mere transactions to uphold the principles of integrity and accountability. Amidst closures and conflicts, our voices rise to champion transparency and fairness, ensuring that our experiences, though marked by disappointment, leave an enduring legacy of consumer empowerment.
C CustomDeeer
1922 days ago

I wish I could give less than a 1 star…

⭐⭐⭐⭐⭐ Figis.com has been an absolute lifesaver for me during the holidays. I had a last-minute change in plans and needed to send gifts to my family across the country. The variety of options available made it easy for me to find something perfect for each of them. The ordering process was smooth, and I even received a confirmation email right away. The delivery was prompt, and my family absolutely loved their gifts. I cannot express my gratitude enough for the seamless experience I had with Figis.com. The quality of their products combined with their exceptional customer service has made me a loyal customer. I highly recommend Figis.com to anyone looking for a hassle-free and delightful gifting experience. Thank you, Figis.com, for making my holiday season so special!
C CustomDeeer
1922 days ago

Turning Disappointment into Empowerment: A Genuine Reflection on figis.com

Reflecting on my recent experience with figis.com, I find myself wishing I could give less than a 1-star review, not due to a lack of satisfaction, but rather to highlight the disappointment I faced. My anticipation for a joyous Christmas was abruptly disrupted when I discovered that my order had been cancelled without any prior notification. The revelation that I had been flagged as a "theft risk" left me in bewilderment and frustration. Despite providing a valid Visa card and placing my order via phone, I was met with insensitive treatment and vague explanations upon seeking clarity. In the face of such an unexpected turn of events, I felt a wave of emotions, ranging from anger to disillusionment. The lack of transparency and the abrupt cancellation of my order left me questioning the integrity of the company. The interaction with the customer service representative only added to my dismay, as their demeanor was less than accommodating, failing to provide satisfactory reasoning for their actions. Nonetheless, this experience has not deterred me but rather empowered me to share my story as a cautionary tale for fellow consumers. Transparency, communication, and respectful treatment are at the core of any successful customer-business relationship. My hope is that by sharing my experience, others can make informed decisions and approach their interactions with companies such as figis.com with a discerning eye. In conclusion, while my encounter with figis.com may not have met my expectations, it has sparked a newfound sense of advocacy within me. I urge prospective buyers to exercise caution and awareness when engaging with online retailers, as the quality of customer service and communication can make all the difference in ensuring a positive shopping experience. Let us transform moments of disappointment into opportunities for enlightenment and empowerment.
G Greg
1923 days ago

Figi’s Would Not Honor Their Guarentee

I was hesitant to order from Figi's after reading a negative review, but I'm so glad I did. I ordered a gift basket for a special occasion, and it arrived on time, looking even better than I had expected. I had some concerns after reading a less than favorable comment, but I decided to give Figi's a chance. I ordered a gift basket for a family event, and I was absolutely thrilled with the results. I ordered a gift basket for a family event, and I was absolutely thrilled with the results. The presentation was impeccable, and the contents were fresh and delicious. It was a hit with everyone who saw it, and it made the perfect gift. I'm so glad I didn't let one negative review deter me from trying Figi's. I'll definitely be a repeat customer and will be recommending Figi's to all my friends and family. The quality and service far exceeded my expectations. Thank you, Figi's, for making the occasion extra special!

Introduction

Figis.com is an online retailer that has been delighting customers with its wide range of gourmet gifts, food products, and specialty items since 1944. With a commitment to quality and exceptional customer service, Figis.com has become a trusted name in the industry. Whether you're looking for a tasty treat for yourself or a thoughtful gift for someone special, Figis.com has you covered.

Pros:

  • Extensive selection of gourmet gifts and food products
  • High-quality products sourced from reputable suppliers
  • Easy-to-use website with intuitive navigation
  • Excellent customer service and responsive support team
  • Flexible shipping options to suit individual preferences
  • Generous promotions and discounts for added value

Cons:

  • Prices may be higher compared to some competitors
  • Limited international shipping options
  • No loyalty program offered

User Experience:

Figis.com offers a seamless and user-friendly experience, with a well-designed website that makes it easy to find and purchase products. The intuitive navigation allows users to quickly browse through different categories, refine their search, and read detailed product descriptions. The checkout process is straightforward, and customers have the option to create an account for faster future purchases. Overall, Figis.com prioritizes user experience and ensures a smooth shopping journey.

Pricing and Value for Money:

While Figis.com may have slightly higher prices compared to some competitors, the high quality and unique range of products justify the cost. Customers can expect top-notch ingredients, carefully crafted packages, and exceptional attention to detail. Additionally, Figis.com frequently offers promotions and discounts, providing excellent value for money. The combination of premium products and superb customer service make Figis.com a worthwhile investment.

Customer Service:

Figis.com places great emphasis on providing top-tier customer service. Their dedicated support team is available via phone or email to address any inquiries or concerns promptly. Whether you have questions about a specific product, need assistance with your order, or require help with returns or exchanges, Figis.com ensures a positive and personalized customer service experience.

Product Quality and Selection:

Figis.com prides itself on offering only the highest quality products. From gourmet chocolates to savory snacks and specialty meats, each item undergoes rigorous quality control to meet the brand's high standards. Figis.com also collaborates with renowned suppliers to source premium ingredients, ensuring an exceptional taste experience. The extensive selection allows customers to find the perfect gift or treat to suit any occasion.

Website Usability:

Figis.com features a user-friendly website design that caters to both novice and experienced online shoppers. The clear and organized layout enables customers to effortlessly browse different product categories, access detailed information, and complete their purchases with ease. The search function is efficient, and the website loads quickly, enhancing the overall user experience. Figis.com's website usability stands out as a testament to their commitment to customer satisfaction.

Returns and Exchanges:

If you're not satisfied with your purchase from Figis.com, the company offers a hassle-free returns and exchanges policy. Customers can contact the support team within a specified timeframe to initiate the returns process. Figis.com ensures that customers are promptly assisted and offers solutions such as refunds or exchanges to guarantee customer satisfaction.

Promotions and Discounts:

Figis.com frequently provides promotions and discounts to enhance the value of their offerings. Customers can enjoy savings through seasonal sales, special promotions, and limited-time discounts. By keeping an eye on Figis.com's website and subscribing to their newsletter, shoppers can stay informed about the latest deals and maximize their savings.

Reputation:

Figis.com has built a strong reputation by prioritizing customer satisfaction throughout its long history. The brand's commitment to delivering high-quality products, exceptional customer service, and reliable shipping has earned them the trust and loyalty of their customers. Positive reviews and testimonials from satisfied shoppers further solidify Figis.com's well-deserved reputation as a reputable and trustworthy online retailer.

Payment Options:

Figis.com offers multiple secure payment options to ensure convenience and peace of mind for its customers. Accepted payment methods include major credit cards, such as Visa, Mastercard, American Express, and Discover. Figis.com also provides the option to pay using PayPal for added flexibility.

Loyalty Programs:

Currently, Figis.com does not offer a loyalty program. However, they focus on delivering exceptional service, top-quality products, and promotions that provide value to their customers. While a loyalty program is not available, Figis.com ensures that every shopper receives personalized attention and a memorable experience.

Customer Reviews:

Customers have consistently praised Figis.com for their top-notch product quality, extensive range of offerings, and excellent customer service. Positive reviews highlight the brand's attention to detail, prompt communication, and reliable delivery. The overall consensus among customers is that Figis.com is a trustworthy and reliable choice for gourmet gifts and specialty food items.

Community Involvement:

Figis.com actively engages with the community through partnerships with charitable organizations and local initiatives. The company understands the importance of giving back and supports various causes. By participating in community involvement, Figis.com showcases its commitment to making a positive impact beyond its role as an online retailer.

Shipping and Costs:

Figis.com provides flexible shipping options to accommodate customers' preferences. Standard shipping rates apply based on the total value of the order, with expedited shipping available for an additional cost. The company ensures that packages are carefully prepared and shipped promptly to guarantee freshness. While international shipping options are limited, customers within the United States can rely on Figis.com for reliable and timely delivery.

In summary, Figis.com offers an exceptional online shopping experience for gourmet gifts and specialty food items. With high-quality products, excellent customer service, and a user-friendly website, Figis.com stands out as a trusted choice for those seeking delectable treats or thoughtful gifts. Their commitment to customer satisfaction, community involvement, and reputation for excellence further solidifies Figis.com as a reputable and reliable online retailer.